75 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 75 reviews and ratings
17 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.7 out of 100
Based on 17 reviews and ratings
Attribute Ratings
- Coupa is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
9.5
Coupa
95%
23 Ratings
8.8
TripIt
88%
13 Ratings
Likelihood to Renew
Coupa
N/A
0 Ratings
10.0
TripIt
100%
1 Rating
Usability
Coupa
N/A
0 Ratings
10.0
TripIt
100%
1 Rating
Availability
Coupa
N/A
0 Ratings
10.0
TripIt
100%
1 Rating
Performance
Coupa
N/A
0 Ratings
10.0
TripIt
100%
1 Rating
Support Rating
Coupa
N/A
0 Ratings
8.4
TripIt
84%
8 Ratings
Implementation Rating
Coupa
N/A
0 Ratings
10.0
TripIt
100%
1 Rating
Product Scalability
Coupa
N/A
0 Ratings
10.0
TripIt
100%
1 Rating
Likelihood to Recommend
Coupa
Our main goals were to drive value by focusing on adoption by all, increased visibility in spend, and compliance. Coupa is very easy to use and does not feel like an ERP. Our end users like the easy to use, intuitive interface. A side benefit that we have experienced is that we were able to get rid of a shadow system that our IT department was using to track spending. They are able to use Coupa to track committed and actual spend and reconcile it their budgets and forecasts.
SVP Finance
The Leukemia & Lymphoma Society, Inc.Non-Profit Organization Management, 501-1000 employees
TripIt
TripIt is great for anyone who has multiple trips at any given time. It is also very good at tracking multiple reservations automatically on individual trips. It's not appropriate for low volume trips or only short trips. It is also good for sharing itineraries with others. It's not good for calendar views.
Business analyst
Accttwo shared servicesAccounting, 51-200 employees
Pros
Coupa
- Ease of use. No IT support is needed. As the procurement manager, I'm also the Coupa administrator. I have the ability to configure, correct, manipulate, etc., the system to our needs.
- No on-going training. The system, both P2P and Sourcing are incredibly intuitive. Many SAAS modules change dramatically with each new version and require additional training. Coupa does a great job of putting updated, searchable documents on-line to augment any additional training employees may need.
- Rock solid stability. Coupa is never down, they far exceed the SLAs we have in place with them. I've never had a catastrophic failure or outage with them.
- SOX compliancy. Need I say more? My internal and external audit teams have given the tool more than a passing grade.
- Thought leadership. The tool is constantly evolving to live up to the high expectations of its user base. The Coupa Community has skin-in-the-game and Coupa listens to our needs/wants as well as adding their own cutting edge touches to the tool.
Procurement Manager
Sprouts Farmers MarketRetail, 10,001+ employees
TripIt
- Itinerary Management - TripIt does a great job collecting all of your travel information, including your flight and hotel information all in one location, so that you don't have to deal with multiple vendor apps, emails, or even printouts of that info. It also handles multiple upcoming trips for even easier management and organization
- Notifications - TripIt notifies you of changes to your itinerary, such as delays or gate changes, which is great to have that information pushed to you rather than having to constantly look at flight boards for updates.
- Apple Watch integration - As an Apple Watch user, TripIt has gone the extra mile to provide a useful watch app for travelers, making your travel information available on your wrist. This makes it even easier to catch changes to your itinerary, and not have to juggle a phone while you already have a passport and luggage to worry about!

Verified User
Engineer in Research & Development
Pharmaceuticals Company, 5001-10,000 employeesCons
Coupa
- I would like to see an image of my uploaded documents. I see the success message but always have to check it after to make sure it is the right one. A preview of that image would help. One that I can click on and view.

Verified User
Program Manager in Sales
Computer Software Company, 501-1000 employeesTripIt
- Some addresses sometimes do not load (But this is becoming rare these days)
- Add some color to the icons (again minor improvement)
- Ability to create cross destination group trips with different cities to have a full overview of the trip and crossover points
Managing Director
Info SalonsEvents Services, 11-50 employees
Pricing Details
Coupa
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—TripIt
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
Coupa
No score
No answers yet
No answers on this topic
TripIt
TripIt 10.0
Based on 1 answer
Its so ingrained in the company performance that I cant see us switching to anything else- Its not broke, we're not fixing it!

Verified User
Project Manager in Other
Construction Company, 5001-10,000 employeesUsability
Coupa
No score
No answers yet
No answers on this topic
TripIt
TripIt 10.0
Based on 1 answer
For me- Tripit was super easy right out of the gate. Initially, using Concur required a little bit of training.

Verified User
Project Manager in Other
Construction Company, 5001-10,000 employeesReliability and Availability
Coupa
No score
No answers yet
No answers on this topic
TripIt
TripIt 10.0
Based on 1 answer
Ive only had the receipt scan feature crash 1 time; no other issues- in fact the app is more on top of details than I am!!

Verified User
Project Manager in Other
Construction Company, 5001-10,000 employeesPerformance
Coupa
No score
No answers yet
No answers on this topic
TripIt
TripIt 10.0
Based on 1 answer
pages load fast, notifications are great. up to minute. after deboarding- my next steps are displayed. Syncs with the hotel & frequent flyer rewards programs too.

Verified User
Project Manager in Other
Construction Company, 5001-10,000 employeesSupport Rating
Coupa
No score
No answers yet
No answers on this topic
TripIt
TripIt 8.4
Based on 8 answers
I have never called their support. That is a great question especially when rolling out into a medium to large organization. Concur is a well-respected company, so I can only suppose their Support is reasonable. I have not experienced their support.
Products Director
TLM Technologies, Inc.Computer Software, 11-50 employees
Implementation Rating
Coupa
No score
No answers yet
No answers on this topic
TripIt
TripIt 10.0
Based on 1 answer
Set up clear workflows & processes for the masses! No problems with software, only end users...haha

Verified User
Project Manager in Other
Construction Company, 5001-10,000 employeesAlternatives Considered
Coupa
Concur was a lot easier and more user friendly for employees doing expense reports on their phone. That is not the case with Coupa. You must use your laptop to do expenses and our managers don't always have enough time to do that while out in the field working. This has caused some issues.
Regional Coordinator
DENT WIZARD INTLAutomotive, 1001-5000 employees
TripIt
TripIt is designed specifically to help individuals manage their travel info in one place. Before I used TripIt, I had to manually save my travel info in a Google Drive folder, add flights to my personal calendar, then manage multiple airline apps to get flight alerts. TripIt has made my travel much easier.

Verified User
Strategist in Sales
Events Services Company, 1001-5000 employeesScalability
Coupa
No score
No answers yet
No answers on this topic
TripIt
TripIt 10.0
Based on 1 answer
Tripit is working great for everyone, each department meeting both company and individual needs.

Verified User
Project Manager in Other
Construction Company, 5001-10,000 employeesReturn on Investment
Coupa
- It has allowed for proper processing of expenses tied directly to the proper LOB and GL Codes
- Has taken the guesswork away and allowed for the proper budgets to be hit and reconciled
- Ease of use has led to mass adoption and more prompt processing of expenses
Supervisor, Operations (Fleet)
SunrunRenewables & Environment, 10,001+ employees
TripIt
- It makes it easy to see if your are missing a hotel stay.
- It makes it easy to see if you are missing a flight.
- It makes it easy to send reservations to someone's email and have it added to their TripIt.
Business analyst
Accttwo shared servicesAccounting, 51-200 employees