Coupa vs TripIt

• Ease of use. No IT support is needed. As the procurement manager, I'm also the Coupa administrator. I have the ability to configure, correct, manipulate, etc., the system to our needs.
• No on-going training. The system, both P2P and Sourcing are incredibly intuitive. Many SAAS modules change dramatically with each new version and require additional training. Coupa does a great job of putting updated, searchable documents on-line to augment any additional training employees may need.
• Rock solid stability. Coupa is never down, they far exceed the SLAs we have in place with them. I've never had a catastrophic failure or outage with them.
• SOX compliancy. Need I say more? My internal and external audit teams have given the tool more than a passing grade.
• Thought leadership. The tool is constantly evolving to live up to the high expectations of its user base. The Coupa Community has skin-in-the-game and Coupa listens to our needs/wants as well as adding their own cutting edge touches to the tool.

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• Easily keeping personal itinerary in one location to know your schedule.
• Knowing co-worker schedules while they travel.
• Having all confirmation numbers in one place.
• Easy way for someone back in the office to help solve travel hiccups knowing my meeting schedules and other commitments.

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• Implementation using a third-party consultant was a mistake. Maybe we had the wrong consultants assigned to us but make sure you understand who is doing the implementation. Implementation is costly but extremely important.
• We often can have small issues with approval chains and they are hard to figure out. If there was more information on how to understand approval chains without reaching out to support, it would help.

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• Tripit is very USA travel-centric. Many confirmations for European bookings need a manual entry.
• Calendar sync should be near real time. Too often if I delete something on Tripit I find it still on my calendar.
• Tripit should integrate with more third-party calendar sources so I can know what's going on in the areas I'm visiting before I arrive.

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• The easy internal process to find. Given this is the same for all teams, I'd guess there is a positive impact from our Finance Team as they only have one tool they have to manage, pull reporting from, etc.
• Frustrating process, as mentioned at times this can be a frustrating tool to use, which I think causes a lot of employees (who are not on the Finance Team) to direct undue frustration towards the Finance Team, creating avoidable tensions.

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• Since I do not own the business, I cannot speak for ROI for the entire company.
• But it does benefit myself and my family members/colleagues to stay organized.

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