What users are saying about
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Top Rated
257 Ratings
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.3 out of 100

New Relic

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Top Rated
257 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Attribute Ratings

  • Coveo Relevance Cloud is rated higher in 1 area: Likelihood to Recommend
  • New Relic is rated higher in 1 area: Likelihood to Renew

Likelihood to Recommend

10.0

Coveo Relevance Cloud

100%
4 Ratings
8.5

New Relic

85%
112 Ratings

Likelihood to Renew

6.6

Coveo Relevance Cloud

66%
2 Ratings
7.5

New Relic

75%
10 Ratings

Usability

Coveo Relevance Cloud

N/A
0 Ratings
5.4

New Relic

54%
5 Ratings

Availability

Coveo Relevance Cloud

N/A
0 Ratings
10.0

New Relic

100%
2 Ratings

Performance

Coveo Relevance Cloud

N/A
0 Ratings
8.0

New Relic

80%
2 Ratings

Support Rating

Coveo Relevance Cloud

N/A
0 Ratings
7.4

New Relic

74%
7 Ratings

Implementation Rating

Coveo Relevance Cloud

N/A
0 Ratings
6.1

New Relic

61%
9 Ratings

Configurability

Coveo Relevance Cloud

N/A
0 Ratings
8.0

New Relic

80%
2 Ratings

Ease of integration

Coveo Relevance Cloud

N/A
0 Ratings
9.0

New Relic

90%
1 Rating

Product Scalability

Coveo Relevance Cloud

N/A
0 Ratings
8.0

New Relic

80%
1 Rating

Vendor post-sale

Coveo Relevance Cloud

N/A
0 Ratings
9.0

New Relic

90%
1 Rating

Vendor pre-sale

Coveo Relevance Cloud

N/A
0 Ratings
10.0

New Relic

100%
1 Rating

Likelihood to Recommend

Coveo

Coveo Relevance Cloud is a great solution to implement into Salesforce to provide Knowledge-Centered Support, Enhancements to a Customer Community, to provide sales aids, or to complement your customized app in Salesforce.
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New Relic

New Relic is well suited for Microservices and Kubernetes-based applications as it has finer support for service discovery and distributed tracing. It has also had a native agent for Kubernetes which discovers the health of all running nodes and pods. New Relic could be improved for mobile apps and logs though these are their recent offerings
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Pros

Coveo

  • Coveo is fast, search results come up quick (though it's not always great).
  • Not much complexity to run.
  • Coveo is implemented within our portal and doesn't require extra steps to use it.
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New Relic

  • Monitor traffic rates and server usage on real time
  • Helps engineers to dive deep into an issue and guides them to the root cause
  • Provides high-level system health status of different components (ie. Server capacity, RPM, page load time, error rate..)
  • Near real time reporting
  • Links with deployment so easy to understand if an issue has occurred after a particular release
Read full review

Cons

Coveo

  • It would be great if Coveo 6 allowed you to rebuild indexes from a certain subtree instead of needing to rebuild the entire tree to see changes. This functionality was added in Coveo 7 and is very useful.
  • In Coveo 6, integration with Sitecore is more difficult than one would expect. This integration is much improved in Coveo 7.
  • I have seen cases where an exception thrown when crawling a specific document will cause the indexing to stop completely. I believe this only happens in implementations using custom faceting but it could be handled more efficiently if the trouble document was skipped and the indexing could continue.
  • Relevancy ranking editor is good but not as powerful as GSA. GSA offers a self-learning scorer which automatically analyzes user behavior and the specific links that users click on for specific queries to fine tune relevance and scoring.
  • We've ran into issues on multiple clients with Sitecore items being indexed multiple times in Sitecore 7 and Coveo 7. The fix Coveo suggested was to upgrade our Sitecore version and Coveo but unfortunately this didn't resolve our issue. After months of testing we were finally able to resolve this by implementing our own CoveoItemCrawler to get around the issue (based on https://developers.coveo.com/display/public/SC201404/Items+in+the+Same+Language+Gets+Indexed+Multiple+Times;jsessionid=3C1A2AE33540E0A0B8BB52BA3A64AF70).
  • Integration with RabbitMQ in Coveo 7 seems error prone. We often see the error "The AMQP operation was interrupted" and on occasion, need to restart the Coveo service to get this operating again. In some extreme cases, we have also had to restart the server because of issues when attempting to restart the Coveo service.
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New Relic

  • The interface can be overwhelming and similar features sometimes are partitioned into different sections.
  • I wish transaction tracing had better, higher-level statistics about the number and frequency of database calls during a request.
  • I wish the database section had views on total query volume, not just throughput or slow queries.
Read full review

Pricing Details

Coveo Relevance Cloud

Starting Price

$600 per month

Editions & Modules

Coveo Relevance Cloud editions and modules pricing
EditionModules
Base$6001
Pro$1,3202

Footnotes

  1. per month
  2. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional

Additional Details

New Relic

Starting Price

$0

Editions & Modules

New Relic editions and modules pricing
EditionModules
Standard991
ProContact sales team2
EnterpriseContact sales team3
Telemetry Data Platform0.254
Incident Intelligence0.505
Free (Forever)06

Footnotes

  1. per month per full user (after first free full user - unlimited free basic users)
  2. none
  3. none
  4. per month per extra GB data ingest (after first free 100GB per month)
  5. per month per event (after first 1000 free events per month)
  6. No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Pricing Info

Likelihood to Renew

Coveo

This question is not applicable to me
Read full review

New Relic

I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.
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Usability

Coveo

No answers on this topic

New Relic

As an engineer, New Relic has been very quick and easy for me to pick up/install/use. It has been less easy for some of the less technical-minded folks in our organization and their UI still is inconsistent multiple years after refactoring their platform to be New Relic One.
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Reliability and Availability

Coveo

No answers on this topic

New Relic

we have never had any down time issues!!!
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Performance

Coveo

No answers on this topic

New Relic

there are times where browser cache will cause issues that require you to clear your browser before continuing.
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Support Rating

Coveo

No answers on this topic

New Relic

There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
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Implementation Rating

Coveo

No answers on this topic

New Relic

The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.
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Alternatives Considered

Coveo

No answers on this topic

New Relic

We selected New Relic since it was very dynamic and versatile to use. It works well in all aspects of monitoring, and observability and would allow having a focus on collaboration with different repeatable processes. Also, New Relic has a good focus on working well with CLI, UI, and API types of work.
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Scalability

Coveo

No answers on this topic

New Relic

It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/
Read full review

Return on Investment

Coveo

  • Quick to find things in a massive database when needed.
  • Results need to be more concise - sometimes we spend more time looking for the right file than if we were to just search amongst our own networks instead.
  • Coveo is not always the most useful but does its job when general information is needed.
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New Relic

  • Gives us great visibility into what our services are doing at all times.
  • Alerts us quickly when there is a problem so we can address it with alacrity.
  • Gives us extremely customizable options in regards to how we want to track, store, and materialize our data.
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