What users are saying about
25 Ratings
27 Ratings
25 Ratings
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Score 9.4 out of 100
27 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

GreenRope

There's no such thing as a CRM that doesn't have its complications and headaches. I have tried a lot of them and ultimately like GreenRope heads and shoulders above the rest. GreenRope is particularly suited for small to medium sized businesses who do not have the budget or need for a SalesForce install, or the engineers necessary to make other CRM software work. If you want a more sophisticated system than an email responder like MailChimp or Constant Contact, you need to have a CRM. So ask yourself what you are looking to automate in your business and then go for a solution that has the ability to scale with you. A CRM is a commitment to long term growth and automation, and you should see it as an investment -- both in cash and in time. I don't have a programmer and have managed to get a lot of functionality out of GreenRope (all DIY). And I'm always adding to it with no limits in sight.
Alicia Dearn | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Creatio
9.5
GreenRope
8.4
Customer data management / contact management
Creatio
9.9
GreenRope
9.5
Workflow management
Creatio
9.6
GreenRope
9.1
Territory management
Creatio
9.1
GreenRope
8.3
Opportunity management
Creatio
9.6
GreenRope
9.8
Integration with email client (e.g., Outlook or Gmail)
Creatio
9.4
GreenRope
9.6
Contract management
Creatio
9.5
GreenRope
3.8
Quote & order management
Creatio
10.0
GreenRope
8.9
Interaction tracking
Creatio
9.2
GreenRope
9.8
Channel / partner relationship management
Creatio
9.4
GreenRope
6.6

Customer Service & Support

Creatio
9.1
GreenRope
9.7
Case management
Creatio
9.7
GreenRope
9.8
Call center management
Creatio
8.5
GreenRope
9.6
Help desk management
Creatio
9.1
GreenRope
9.8

Marketing Automation

Creatio
9.6
GreenRope
9.2
Lead management
Creatio
9.6
GreenRope
8.9
Email marketing
Creatio
9.5
GreenRope
9.5

CRM Project Management

Creatio
9.0
GreenRope
9.7
Task management
Creatio
9.4
GreenRope
9.5
Billing and invoicing management
Creatio
8.2
GreenRope
9.8
Reporting
Creatio
9.5
GreenRope
9.8

CRM Reporting & Analytics

Creatio
9.4
GreenRope
8.8
Forecasting
Creatio
9.4
GreenRope
8.8
Pipeline visualization
Creatio
9.4
GreenRope
8.3
Customizable reports
Creatio
9.5
GreenRope
9.4

Customization

Creatio
9.9
GreenRope
8.4
Custom fields
Creatio
9.9
GreenRope
9.1
Custom objects
Creatio
9.9
GreenRope
8.2
Scripting environment
Creatio
10.0
GreenRope
7.0
API for custom integration
Creatio
9.7
GreenRope
9.1

Security

Creatio
9.2
GreenRope
8.6
Single sign-on capability
Creatio
9.1
GreenRope
8.6
Role-based user permissions
Creatio
9.2
GreenRope
8.7

Social CRM

Creatio
9.4
GreenRope
9.0
Social data
Creatio
9.2
GreenRope
9.0
Social engagement
Creatio
9.7
GreenRope
9.0

Integrations with 3rd-party Software

Creatio
8.4
GreenRope
9.2
Marketing automation
Creatio
8.4
GreenRope
9.0
Compensation management
Creatio
GreenRope
9.4

Platform

Creatio
9.0
GreenRope
7.8
Mobile access
Creatio
9.0
GreenRope
7.8

Pros

Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

GreenRope

  • GreenRope provides a full-featured application at ALL pricing levels. You don't have to 'upgrade' to get better features - you've got them all right away. I really appreciated this!
  • GreenRope doesn't charge per user (i.e., administrator of the system). Other systems require additional fees when adding administrators to your account. GreenRope makes it easy for me to get help with the CRM by adding more of my people, without adding multiple fees.
  • Customer Service at GreenRope rocks! They really want to help you get started well. The training and set-up calls are fantastic. For any support issues that have come up (usually newbie questions!) I've always received a prompt response. I can't say enough about their support.
  • There are many ways for me to customize my data sets, for management and segmentation of contacts, specific to my industry and business needs.
  • Dashboard customization - as a visual learner, the presentation of information on my screen is important to me, and GreenRope allows me the ability to customize colours, icons, and sizes of things in my dashboard. This is helpful for my creativity and productivity.
Raylene Wall | TrustRadius Reviewer

Cons

Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

GreenRope

  • The project management software - while usable in its current form - can still benefit from further development. But I've noticed that they are working on it, so it seems they are aware of this area of opportunity.
  • This is a little thing, but I'd like the ability to drill into specific tasks from more areas, and mark them complete quickly or make notes on them.
  • I honestly don't have many suggestions. I use their ticket system to make suggestions when they occur to me, and they tend to incorporate suggestions very quickly into subsequent builds.
Andrea Hill | TrustRadius Reviewer

Likelihood to Renew

Creatio

No score
No answers yet
No answers on this topic

GreenRope

GreenRope 8.8
Based on 8 answers
They have monthly renewals, so at any time you can cancel and not feel like they are holding your money. Their customer support is easy to work with. Their ticketing system to communicate with you about service issues is fantastic(which is included in the monthly fee) allows you to track issues. We use the ticketing system and add it to our website. This gives people the ability to communicate with us 24/7.
Lance Labno | TrustRadius Reviewer

Usability

Creatio

No score
No answers yet
No answers on this topic

GreenRope

GreenRope 6.6
Based on 4 answers
It takes time to learn this system. It is not going to happen over night, but once you master it it will be worth it. I am already seeing some great results, all I have to do is keep learning.
Renee Charbonneau | TrustRadius Reviewer

Support Rating

Creatio

No score
No answers yet
No answers on this topic

GreenRope

GreenRope 7.3
Based on 2 answers
Many times I have to repeat the issue several times before the person understands correctly. There was also an instant where support was not available when help was needed, had to wait for a response and it was a business day.
Anonymous | TrustRadius Reviewer

Implementation Rating

Creatio

No score
No answers yet
No answers on this topic

GreenRope

GreenRope 8.2
Based on 1 answer
I think there are some cheat sheets and best practises lists that could be created that would save a business a lot of time and frustration. BUT, even as it is, the frustrations and challenges disappear as things start working. I am going to be offering up a few of the tricks I have learned to the team at GreenRope to share with other users because when customers offer valuable work arounds that they find helpful to others, we accomplish a few things. The coders get an idea of things that aren't working quite as expected so they can look into fixes, other customers get benefit and we all win
Renee Charbonneau | TrustRadius Reviewer

Alternatives Considered

Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

GreenRope

We chose GreenRope.com because they were the best fit. We already had a marketing email strategy with Constant Contact so choosing a CRM with those capabilities was very important when making our decision. Everything we were already doing could be in 1 place instead of needing to login to several different outlets to reach our goals and objectives. For example, email marketing (Constant Contact), website tracking (our Host), client tracking (spreadsheets), Calendars (Outlook), etc. Now we do everything, email marketing, track leads, have a work flow, track website visitors, post events and forecast all with 1 login. It's great!!
Wendy Tibus | TrustRadius Reviewer

Return on Investment

Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

GreenRope

  • It has helped us from an efficiency standpoint to organize, keep track off, and communicate with our contacts.
  • We have high functionality and great features for a great cost.
  • People with varying levels of computer experience can use GreenRope and many of its features.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Creatio

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$3,000*

* Per installation

Creatio Editions & Modules

Additional Pricing Details

GreenRope

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$399*

* Per Account

GreenRope Editions & Modules

Edition
Starter$1491
Prime$1991
Pro$2491
Premium$2991
Powerhouse$3491
Supreme$4491
Ultimate$6991
  1. Per Month [Unlimited Users]
Additional Pricing Details
All price plans include unlimited users, unlimited emails, and all features.

Rating Summary

Likelihood to Recommend

Creatio
9.4
GreenRope
8.9

Likelihood to Renew

Creatio
GreenRope
8.8

Usability

Creatio
GreenRope
6.6

Performance

Creatio
GreenRope
8.2

Support Rating

Creatio
GreenRope
7.3

Implementation Rating

Creatio
GreenRope
8.2

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