What users are saying about
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Top Rated
66 Ratings
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Top Rated
661 Ratings

Creatio

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Top Rated
66 Ratings
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Score 9.1 out of 100

Insightly

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Top Rated
661 Ratings
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Score 7.9 out of 100

Feature Set Ratings

    Low-Code Development

    9.3

    Creatio

    93%

    Insightly

    Feature Set Not Supported
    N/A
    Creatio ranks higher in 6/6 features

    Visual Modeling

    9.2
    92%
    27 Ratings
    N/A
    0 Ratings

    Drag-and-drop Interfaces

    9.4
    94%
    29 Ratings
    N/A
    0 Ratings

    Platform Security

    9.5
    95%
    28 Ratings
    N/A
    0 Ratings

    Platform User Management

    9.2
    92%
    30 Ratings
    N/A
    0 Ratings

    Reusability

    9.1
    91%
    28 Ratings
    N/A
    0 Ratings

    Platform Scalability

    9.2
    92%
    29 Ratings
    N/A
    0 Ratings

    Sales Force Automation

    Creatio

    Feature Set Not Supported
    N/A
    8.1

    Insightly

    81%
    Insightly ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    9.0
    90%
    304 Ratings

    Workflow management

    N/A
    0 Ratings
    8.7
    87%
    272 Ratings

    Territory management

    N/A
    0 Ratings
    8.1
    81%
    31 Ratings

    Opportunity management

    N/A
    0 Ratings
    8.4
    84%
    279 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    8.7
    87%
    284 Ratings

    Contract management

    N/A
    0 Ratings
    6.5
    65%
    21 Ratings

    Quote & order management

    N/A
    0 Ratings
    7.8
    78%
    24 Ratings

    Interaction tracking

    N/A
    0 Ratings
    8.1
    81%
    249 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    7.7
    77%
    24 Ratings

    Customer Service & Support

    Creatio

    Feature Set Not Supported
    N/A
    7.1

    Insightly

    71%
    Insightly ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    7.0
    70%
    11 Ratings

    Call center management

    N/A
    0 Ratings
    7.2
    72%
    8 Ratings

    Help desk management

    N/A
    0 Ratings
    7.1
    71%
    9 Ratings

    Marketing Automation

    Creatio

    Feature Set Not Supported
    N/A
    8.0

    Insightly

    80%
    Insightly ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    8.1
    81%
    237 Ratings

    Email marketing

    N/A
    0 Ratings
    8.0
    80%
    192 Ratings

    CRM Project Management

    Creatio

    Feature Set Not Supported
    N/A
    7.6

    Insightly

    76%
    Insightly ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    8.4
    84%
    292 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    6.0
    60%
    39 Ratings

    Reporting

    N/A
    0 Ratings
    8.3
    83%
    245 Ratings

    CRM Reporting & Analytics

    Creatio

    Feature Set Not Supported
    N/A
    8.2

    Insightly

    82%
    Insightly ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    7.0
    70%
    92 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    8.8
    88%
    242 Ratings

    Customizable reports

    N/A
    0 Ratings
    8.7
    87%
    234 Ratings

    Customization

    Creatio

    Feature Set Not Supported
    N/A
    7.5

    Insightly

    75%
    Insightly ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    8.6
    86%
    266 Ratings

    Custom objects

    N/A
    0 Ratings
    7.7
    77%
    34 Ratings

    Scripting environment

    N/A
    0 Ratings
    6.8
    68%
    6 Ratings

    API for custom integration

    N/A
    0 Ratings
    7.0
    70%
    124 Ratings

    Security

    Creatio

    Feature Set Not Supported
    N/A
    8.7

    Insightly

    87%
    Insightly ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    8.8
    88%
    202 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.5
    85%
    133 Ratings

    Social CRM

    Creatio

    Feature Set Not Supported
    N/A
    7.4

    Insightly

    74%
    Insightly ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    6.8
    68%
    25 Ratings

    Social engagement

    N/A
    0 Ratings
    8.0
    80%
    78 Ratings

    Integrations with 3rd-party Software

    Creatio

    Feature Set Not Supported
    N/A
    6.6

    Insightly

    66%
    Insightly ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    8.1
    81%
    100 Ratings

    Compensation management

    N/A
    0 Ratings
    5.1
    51%
    4 Ratings

    Platform

    Creatio

    Feature Set Not Supported
    N/A
    8.9

    Insightly

    89%
    Insightly ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    8.9
    89%
    259 Ratings

    Attribute Ratings

    • Creatio is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating

    Likelihood to Recommend

    9.2

    Creatio

    92%
    52 Ratings
    8.2

    Insightly

    82%
    329 Ratings

    Likelihood to Renew

    9.1

    Creatio

    91%
    2 Ratings
    7.1

    Insightly

    71%
    20 Ratings

    Usability

    9.2

    Creatio

    92%
    36 Ratings
    9.0

    Insightly

    90%
    62 Ratings

    Availability

    Creatio

    N/A
    0 Ratings
    10.0

    Insightly

    100%
    6 Ratings

    Performance

    Creatio

    N/A
    0 Ratings
    8.3

    Insightly

    83%
    44 Ratings

    Support Rating

    9.2

    Creatio

    92%
    35 Ratings
    8.4

    Insightly

    84%
    42 Ratings

    Online Training

    Creatio

    N/A
    0 Ratings
    9.0

    Insightly

    90%
    5 Ratings

    Implementation Rating

    Creatio

    N/A
    0 Ratings
    8.6

    Insightly

    86%
    57 Ratings

    Product Scalability

    Creatio

    N/A
    0 Ratings
    7.8

    Insightly

    78%
    6 Ratings

    Likelihood to Recommend

    Creatio

    Contracts are a big part of our business, and being able to create tracking and dashboards for this has made our contracts process so much smoother. Also, being able to integrate docu-sign means you can do everything through the system, rather than having to go back and forth and duplicate things.
    Lisa Taylor | TrustRadius Reviewer

    Insightly

    I think Insightly is a pretty good option for anyone looking for a database for their contacts. The different plans allow for a small number of contacts to a larger number for bigger companies. I'm not sure that really is a database that is completely perfect for everyone, but Insightly does a great job of covering at least a little bit of everything which makes it relevant to a lot of industries. I would say that if you are a really tiny company, this probably isn't the best software for your contact.
    Amy O'Day | TrustRadius Reviewer

    Pros

    Creatio

    • Creatio's client success team is super. The team is collaborative, solution-oriented, and client-driven. We have weekly meetings with the team. They show up prepared with solutions/ideas to business requests and they are clearly engaged.
    • Creatio's infrastructure team has been critical to our ability to execute our cloud strategy. They have worked with us to set up our testing and production environments within Azure, assisted in testing, and are responsive and flexible to our unique requirements.
    • Creatio has been very flexible to requests for customization. We have taken their low-code out-of-the-box solution and "Ringlerized" it. The benefit for us is an application that meets our niche business needs.
    Butch Knowlton | TrustRadius Reviewer

    Insightly

    • It is a great CRM tool that is very intuitive and makes it easy to manage opportunities.
    • I like that it can clearly show activity on projects, schedule tasks, and effectively manage directory contacts.
    • I can automatically subscribe my leads to the email list through the web forms provided by Insightly.
    Michael Guth | TrustRadius Reviewer

    Cons

    Creatio

    • Documentation could sometimes be more intuitive
    • Lots of third-party applications, so frustrating when only the connector you need is missing
    • The possibilities are very large, so it is difficult to properly channel resources and needs within the company regarding this platform
    Jacob Grabowski | TrustRadius Reviewer

    Insightly

    • Without putting information in Notes, there is no way to maintain multiple fields' yearly information over several years.
    • Would like to be able to edit (re-order) the list of LIST VIEW queries
    • It would be great if the STATE field had a dropdown with the states listed
    • In NOTES, you can report on Comment count - It would be nice you could report on comment count in TASKS also
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Creatio

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $0 per month per user

    Creatio Editions & Modules

    On-premise Edition
    Studio Creatio Enterprise$251
    Studio Creatio Free$01
    1. per user/per month
    SaaS Edition
    Studio Creatio Free$01
    Studio Creatio Enterprise$251
    Sales Creatio Team Edition$301
    Sales Creatio Commerce Edition$351
    Sales Creatio Enterprise Edition$601
    1. per month per user
    Additional Pricing Details

    Insightly

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $0 per month Up to 2 users

    Insightly Editions & Modules

    Edition
    Plus$29.001
    Professional$49.001
    Enterprise$99.001
    Free$02
    1. Per User/Per Month (billed annually)
    2. per month Up to 2 users
    Additional Pricing Details

    Likelihood to Renew

    Creatio

    Creatio 9.1
    Based on 2 answers
    I don't think we could be without it now.
    Lisa Taylor | TrustRadius Reviewer

    Insightly

    Insightly 7.1
    Based on 20 answers
    Insightly offers a great product; it's the right fit for our company at this time. We were, however, considering moving to Contactually due to their cost effective automation features. However, they lacked the project management capabilities of Insightly. As our company grows, we would love to stay with Insightly - and if they can nail the automation and add the ability to customize a little bit more, it would be the perfect solution for us. For a larger company with a more involved sales team, you might find the metrics/reporting to be a bit basic. Insightly offers great customer service even to free customers
    Vanessa Johnson | TrustRadius Reviewer

    Usability

    Creatio

    Creatio 9.2
    Based on 36 answers
    The user interface of Creatio is quite friendly. It is intuitive for new users to start using the software. It is also fairly straightforward to setup. Business users are able to become productive with Creatio in a short amount of time due to an easy to use design. I find the design intuitive overall.
    Naveen Gabrani | TrustRadius Reviewer

    Insightly

    Insightly 9.0
    Based on 62 answers
    Insightly cannot store large amount of data as it has limitation of storing large amount of data and that requires a lot of effort. It requires great amount of computation time as well to perform territory and customer segmentation analysis based on algorithm used which leads to delay in delivery of projects.
    Anonymous | TrustRadius Reviewer

    Reliability and Availability

    Creatio

    No score
    No answers yet
    No answers on this topic

    Insightly

    Insightly 10.0
    Based on 6 answers
    Knock on wood... I haven't had any difficulties with Insightly's availability to-date. I mostly use it on my desktop and infrequently access via my Android phone. No access issues.
    Jane Beisell PMP, CIA | TrustRadius Reviewer

    Performance

    Creatio

    No score
    No answers yet
    No answers on this topic

    Insightly

    Insightly 8.3
    Based on 44 answers
    The interface is very user friendly and easy to navigate. Reports can quickly be made, including custom fields.The website response has always been quick to load and has never been unavailable when I have needed access. They listen to requests for additional or custom features, and they hold workshops frequently to assist new and experienced users.
    Douglas Psulkowski, P.E. | TrustRadius Reviewer

    Support Rating

    Creatio

    Creatio 9.2
    Based on 35 answers
    Support is really good. Maybe it is because we had a dedicated support manager. But still, all issues were resolved timely. There were too many at the beginning, but now when we solved most of the problems we contact our support manager mostly before the updates. We have a testing platform to test all updates.
    Anonymous | TrustRadius Reviewer

    Insightly

    Insightly 8.4
    Based on 42 answers
    We're very disappointed with the technical support Insightly has to offer. Firstly, there is a lack of proper training modules or technical resources available online, even with a strong community of users. Then, their support team is highly unresponsive and so slow in getting a speedy resolution to your problem. We have faced issues in the past and it was almost impossible to get in touch with their support team. On the other hand, during implementation, their support team was great and made sure everything was set up properly and smoothly.
    Shivam Bhatt | TrustRadius Reviewer

    Online Training

    Creatio

    No score
    No answers yet
    No answers on this topic

    Insightly

    Insightly 9.0
    Based on 5 answers
    Insightly is a very useful tool, it has the essential capabilities that a company need. Easy to use and very intuitive, so, you don't need tutorial or extra documents. Navigation inside the platform is quite simple. You will be able to store your client's information, about your potential business opportunities, organize teams and users and, connect your emails
    Eduardo Reyes | TrustRadius Reviewer

    Implementation Rating

    Creatio

    No score
    No answers yet
    No answers on this topic

    Insightly

    Insightly 8.6
    Based on 57 answers
    The only missing thing at this time that would make our implementation complete would be a tighter integration with Xero allowing us to send quotes and report on quotes from Insightly!Xero has, excuse the pun, ZERO reporting on quotes sent!!!They are both very good products, however it's the little things that make good GREAT!
    Jeremy Grant | TrustRadius Reviewer

    Alternatives Considered

    Creatio

    The user-friendliness of Creatio was a big selling point along with the low-code initiatives, both of which were important to our business. With Salesforce, unlimited wasn't really unlimited. You couldn't deploy an on-site instance and the overall cost of the system far outweighed the ROI. These are all things Creatio offers, out-of-the-box.
    Carl Moore | TrustRadius Reviewer

    Insightly

    Insightly is cheaper compared to Intercom and catered to our needs as much as we wanted, hence we chose Insightly. They do offer the usual CRM things we needed, on top of which they also support workflow automation, email management as well as marketing tool. So no sense in choosing another expensive software compared to this one.
    Anonymous | TrustRadius Reviewer

    Scalability

    Creatio

    No score
    No answers yet
    No answers on this topic

    Insightly

    Insightly 7.8
    Based on 6 answers
    (+) Being able to download my LinkedIn connections was a huge benefit. (+) I use the task function to stay on top of my follow-up activity which is another positive feature. (+) The sorting capabilities also help me pinpoint the contacts that I need to stay on top of.(-) When I add a new lead from an existing organization, I would like the organization's information to automatically populate the fields like address, website, description. I enter all that information manually. (-) My mass mailing experience has been tedious due to the email function being interrupted and crashing due to bad email addresses in some of my records. (-) Many of my leads do not have current email addresses. I wish Insightly offered a tool to help find email addresses. I spend too much time researching to find email addresses.
    Phil Cashen | TrustRadius Reviewer

    Return on Investment

    Creatio

    • Communication between sales representatives, vendors, and customers helps improve sales.
    • Automating the sales process has allowed us to land more deals via opportunity management tools.
    • No coding or manual sales processes are involved, hence we make zero errors when enhancing sales procedures.
    Touch Kulchan | TrustRadius Reviewer

    Insightly

    • The sales process has been more accessible and it has also been easier to read reports, avoiding the previous confusion.
    • As it is an all-in-one platform, less staff is required to do CRM and project monitoring.
    • I have been able to attract a large number of new clients by being able to have a different CRM platform where an excellent operation and performance is found, streamlining the work process.
    Stella Olsson | TrustRadius Reviewer

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