What users are saying about
25 Ratings
44 Ratings
25 Ratings
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Score 9.4 out of 100
44 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

Kissflow

Workflow. I would absolutely, 100% recommend it for a school, in Admissions, and I would recommend it to any small company who has an issue with workflow. The best thing about the program is that it knows what it is, and knows what it wants to be. You aren't going to sit down to work with KiSSFLOW and end up being sold an HR program. To make it work just right, find the person who truly understands how your business works. Have them build a workflow which takes care of the tedious tasks, and then let them train others on the process. You will find that your productivity increases, and that your paper costs decrease.
Patrick Stephens | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Creatio
9.5
Kissflow
Customer data management / contact management
Creatio
9.9
Kissflow
Workflow management
Creatio
9.6
Kissflow
Territory management
Creatio
9.1
Kissflow
Opportunity management
Creatio
9.6
Kissflow
Integration with email client (e.g., Outlook or Gmail)
Creatio
9.4
Kissflow
Contract management
Creatio
9.5
Kissflow
Quote & order management
Creatio
10.0
Kissflow
Interaction tracking
Creatio
9.2
Kissflow
Channel / partner relationship management
Creatio
9.4
Kissflow

Customer Service & Support

Creatio
9.1
Kissflow
Case management
Creatio
9.7
Kissflow
Call center management
Creatio
8.5
Kissflow
Help desk management
Creatio
9.1
Kissflow

Marketing Automation

Creatio
9.6
Kissflow
Lead management
Creatio
9.6
Kissflow
Email marketing
Creatio
9.5
Kissflow

CRM Project Management

Creatio
9.0
Kissflow
Task management
Creatio
9.4
Kissflow
Billing and invoicing management
Creatio
8.2
Kissflow
Reporting
Creatio
9.5
Kissflow

CRM Reporting & Analytics

Creatio
9.5
Kissflow
Forecasting
Creatio
9.4
Kissflow
Pipeline visualization
Creatio
9.4
Kissflow
Customizable reports
Creatio
9.5
Kissflow

Customization

Creatio
9.9
Kissflow
Custom fields
Creatio
9.9
Kissflow
Custom objects
Creatio
9.9
Kissflow
Scripting environment
Creatio
10.0
Kissflow
API for custom integration
Creatio
9.8
Kissflow

Security

Creatio
9.2
Kissflow
Single sign-on capability
Creatio
9.1
Kissflow
Role-based user permissions
Creatio
9.2
Kissflow

Social CRM

Creatio
9.4
Kissflow
Social data
Creatio
9.2
Kissflow
Social engagement
Creatio
9.7
Kissflow

Integrations with 3rd-party Software

Creatio
8.4
Kissflow
Marketing automation
Creatio
8.4
Kissflow

Platform

Creatio
9.0
Kissflow
Mobile access
Creatio
9.0
Kissflow

Reporting & Analytics

Creatio
Kissflow
7.9
Dashboards
Creatio
Kissflow
7.3
Standard reports
Creatio
Kissflow
8.3
Custom reports
Creatio
Kissflow
8.0

Process Engine

Creatio
Kissflow
8.4
Process designer
Creatio
Kissflow
8.1
Process simulation
Creatio
Kissflow
10.0
Business rules engine
Creatio
Kissflow
8.2
SOA support
Creatio
Kissflow
8.1
Process player
Creatio
Kissflow
8.1
Support for modeling languages
Creatio
Kissflow
9.1
Form builder
Creatio
Kissflow
8.0
Model execution
Creatio
Kissflow
7.8

Collaboration

Creatio
Kissflow
7.1
Social collaboration tools
Creatio
Kissflow
7.1

Content Management Capabilties

Creatio
Kissflow
8.5
Content management
Creatio
Kissflow
8.5

Pros

Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

Kissflow

  • Ease of Use: It's easier to use and see workflow tasks that are assigned to you, workflows that you've participated in, or workflows that are pending other peoples approvals. From a development side, it's easy to pick up and begin creating processes if you know Excel formulation, which is easily researched as well.
  • Ease of Access: Since KiSSFLOW is hosted in the cloud, you can access the site from any internet connected device. All you have to do is sign in with your account, as opposed to needing to be on the network to access like our previous system.
  • The App: This is a feature we really hope to get a lot of use out of. With the way our business is structured, there are a lot of Regional positions that are always on the go. Because our current system requires a user to be on the network to access, this makes it hard for these roles to respond to tasks, causing bottlenecks. With an app available, along with push notifications, we can keep these tasks responses on pace with the associates required in that task.
Matt Hockenbrock | TrustRadius Reviewer

Cons

Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

Kissflow

  • The reporting could use some improvement. The actual reports are OK, it is access to the reports that is the problem. This is related to the permission schema. It really just has user, admin, and nothing in-between. There really needs to be something like report admin or something. Excel exports for data are needed as well.
  • The user workflow selection UI is not the best. There is a big red + sign in the lower right of the browser window that is not labeled. That is not clear. Also the selection list is just a pop-up window, it really should be a full page.
  • The mobile app does not have all the features that the browser version has, especially admin tools.
Al Anderson | TrustRadius Reviewer

Support Rating

Creatio

No score
No answers yet
No answers on this topic

Kissflow

Kissflow 9.6
Based on 4 answers
I haven't encountered a need for support with KiSSFLOW. It's not a perfect platform, but it's functional, dependable, and reasonably intuitive. I can't fault a support team just because their product works!
Anonymous | TrustRadius Reviewer

Alternatives Considered

Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

Kissflow

KiSSFLOW is much easier to set up, less coding and easier to explain to those that are being trained. The company already had SharePoint, but it is a very difficult system to set up. A class had to be taken, along with getting books in order to understand the process of the workflow. With KiSSFLOW, it is simple to understand, the helpdesk is quick with their response, help topics are laid out simply and you can even talk with someone on that side to ask your questions. Overall, KiSSFLOW is a much easier workflow and system to use.
Andrea Boring | TrustRadius Reviewer

Return on Investment

Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

Kissflow

  • Kissflow has helped us keep careful records of costs and pricing for various products, which indirectly impacts our margin.
  • Our owner had trouble with the phone app, so ultimately we stopped using Kissflow for purchase requests. There is some lost potential there.
Jennifer Yeatts | TrustRadius Reviewer

Screenshots

Pricing Details

Creatio

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$3,000*

* Per installation

Creatio Editions & Modules

Additional Pricing Details

Kissflow

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Kissflow Editions & Modules

Edition
Standard Edition$91
  1. per user
Additional Pricing Details
Minimum of 10 users

Rating Summary

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