What users are saying about
25 Ratings
Top Rated
216 Ratings
25 Ratings
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Score 9.4 out of 100
Top Rated
216 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

Pipedrive

Pipedrive is well suited for small to mid-size companies that are in need of an inexpensive customer relationship management tool. If users within an entity are struggling to keep up communication between their organization and an outside (or internal) entity, the tool offers a great amount of easily accessed visibility. I've been told that some of the more robust platforms would better suit larger companies. For example, a large marketing firm might be better off with one of Pipedrive's more robust competitors. That said, my team and myself have been extremely satisfied with Pipedrive.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Creatio
9.5
Pipedrive
6.3
Customer data management / contact management
Creatio
9.9
Pipedrive
6.5
Workflow management
Creatio
9.6
Pipedrive
7.8
Territory management
Creatio
9.1
Pipedrive
6.6
Opportunity management
Creatio
9.6
Pipedrive
8.6
Integration with email client (e.g., Outlook or Gmail)
Creatio
9.4
Pipedrive
7.9
Contract management
Creatio
9.5
Pipedrive
3.0
Quote & order management
Creatio
10.0
Pipedrive
5.1
Interaction tracking
Creatio
9.2
Pipedrive
7.1
Channel / partner relationship management
Creatio
9.4
Pipedrive
4.3

Customer Service & Support

Creatio
9.1
Pipedrive
2.9
Case management
Creatio
9.7
Pipedrive
4.7
Call center management
Creatio
8.5
Pipedrive
1.1
Help desk management
Creatio
9.1
Pipedrive
3.1

Marketing Automation

Creatio
9.6
Pipedrive
8.2
Lead management
Creatio
9.6
Pipedrive
7.7
Email marketing
Creatio
9.5
Pipedrive
8.7

CRM Project Management

Creatio
9.0
Pipedrive
6.3
Task management
Creatio
9.4
Pipedrive
8.0
Billing and invoicing management
Creatio
8.2
Pipedrive
4.1
Reporting
Creatio
9.5
Pipedrive
6.8

CRM Reporting & Analytics

Creatio
9.5
Pipedrive
5.0
Forecasting
Creatio
9.4
Pipedrive
5.1
Pipeline visualization
Creatio
9.4
Pipedrive
8.1
Customizable reports
Creatio
9.5
Pipedrive
1.7

Customization

Creatio
9.9
Pipedrive
6.1
Custom fields
Creatio
9.9
Pipedrive
8.2
Custom objects
Creatio
9.9
Pipedrive
7.6
Scripting environment
Creatio
10.0
Pipedrive
1.0
API for custom integration
Creatio
9.8
Pipedrive
7.4

Security

Creatio
9.2
Pipedrive
7.2
Single sign-on capability
Creatio
9.1
Pipedrive
6.1
Role-based user permissions
Creatio
9.2
Pipedrive
8.3

Social CRM

Creatio
9.4
Pipedrive
1.1
Social data
Creatio
9.2
Pipedrive
1.1
Social engagement
Creatio
9.7
Pipedrive
1.1

Integrations with 3rd-party Software

Creatio
8.4
Pipedrive
3.6
Marketing automation
Creatio
8.4
Pipedrive
3.6
Compensation management
Creatio
Pipedrive
3.5

Platform

Creatio
9.0
Pipedrive
8.0
Mobile access
Creatio
9.0
Pipedrive
8.0

Pros

Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

Pipedrive

  • Visibility: I can know in one view, at any given time exactly where every opportunity is, why it's there or why/where it may be stuck.
  • Priorities: 'Closest to the close', 'older is colder' are spot-on truisms. In a world of competing priorities, for both you and the customer, choices are made, more often because the solution is a perfect match AND, the sales team follows up in an intelligent & respectfully, timely manner. (not just when it's month-end. So this Actions Today or Overdue visual reminders are what moves opportunities to closure, and create repeat and referral revenues too.
  • Call Center features: great customer support is a key differentiator these days. Customers value knowing they can reach anyone they call in customer support without having to go through their entire account history, only to be transferred to someone else, and start all over. CS can immediately see and understand the why and the where of each customer, in an easy to comprehend visual display - get up-to-speed quickly and answer their query well-informed.
  • Insights: Every customer action/interaction is recorded, providing tremendous insights into purchase (or non-purchase) patterns. That real-time analytics can accelerate sales and potentially drive new market or new product development opportunities.
  • Mobile: Salespeople are mobile. Having full access to Pipedrive on any mobile device lets salespeople do what they do best: listen to what customers are asking for, follow-up and get things done. It makes them want to use the tool, rather than avoid it.
Jackie Bassett | TrustRadius Reviewer

Cons

Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

Pipedrive

  • Personally, I would like for their reporting functionality to be a little more robust and easier to use. It looks like they are improving it on a regular basis, but with out using some other data visualization or business intelligence tools, it can be tough to get granular data. For us, not even close to a deal breaker.
  • I would like to see them expand their telephony integrations to include more providers. Specifically DIalpad (hint-hint) - however, since our company doesn't have a call center sales operation maybe this is just me being too picky.
  • I would like for them to an easier to use goal setting and daily activity counter type feature. For example I want to see quickly that each day I need to call 25 leads, set 5 appointments, hold X number of demos etc.
Justin Angelson, Digital and AI Solution Expert | TrustRadius Reviewer

Likelihood to Renew

Creatio

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 8.2
Based on 2 answers
Unless I find something better...
Anonymous | TrustRadius Reviewer

Usability

Creatio

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 10.0
Based on 2 answers
Pipedrive is an amazingly excellent CRM and I definitely recommend that all sales people use it. It is extremely versatile both in its day to day use as well as reporting. It has helped me gather insight into the overall progress of certain pipelines in my business. It has been worth every cent spent
Nick Thomson | TrustRadius Reviewer

Support Rating

Creatio

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 8.2
Based on 2 answers
Excellent support but had one issue that I was told was not an issue by later discovered to be a bug.
Ed Juline | TrustRadius Reviewer

Implementation Rating

Creatio

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 8.2
Based on 2 answers
Experiment is the only way to start
Ed Juline | TrustRadius Reviewer

Alternatives Considered

Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

Pipedrive

  • Convenient user interface for our staff to work with.
  • Easy to train the Sales staff for the sales manager.
  • Better pricing and features when compared to other alternatives.
  • Dedicated to sales management, not mixed up, and no confusion.
  • Great automation & integration. It was easy for our Technical Team to do Slack integration.
Gamidu Wickramaarachchi | TrustRadius Reviewer

Return on Investment

Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

Pipedrive

  • Keeping everything organized has been a huge plus
  • By having organized records, different sales reps can take over opportunities easily
  • As other CRMs came on the market, I feel like Pipedrive is falling behind on their feature set, making it have a worse ROI over time
Stephen Steinberg | TrustRadius Reviewer

Screenshots

Pricing Details

Creatio

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$3,000*

* Per installation

Pipedrive

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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