Crownpeak Digital Accessibility and Quality vs. BitBar

If you have a fully customized cms and have people working on the site with html and css knowledge this is the best tool ever, all specifics can be checked. Using ab tests and optimization services we identify best practices of the website and everywhere the best practices aren't implemented we find using the custom checkpoints. Aspects that cannot be automated via a quick IT solution is turned into a checkpoint and that's great!

Incentivized

CrossBrowserTesting is a great tool to use when you have a new page or new content that you want to test on an array of devices/browsers. In the diverse online world nowadays, it is nearly impossible to ensure optimization for every case. CBT allows you to get closer to that goal.

Incentivized

• Preconfigured checkpoints to gather a baseline.
• Reporting at regular intervals to identify pain points.
• Mapping to WCAGG standard to understand how to resolve errors.
• Ability to add customized checkpoints to align with messaging changes
• Aggregating images in a visual repository to scan for relevancy.

Incentivized

• Allows me to test on our development server with ease which is behind a firewall.
• Using automation for my tests.
• Screenshots of the problems on each page.
• Ability to jump between screen sizes quickly.

Incentivized

• It would be helpful if the Issues page under Website showed the WCAG level for each issue (A, AA, AAA). You currently have to look up the guideline to find the level.
• There is no indicator that a page is currently being scanned. During a website scan, some of the reports are blank or missing information. Having a notification on the main page showing which websites are being scanned would be helpful.
• Some ADA compliance items are left off, such as keyboard navigation, tabbing, etc.
• It doesn't view the websites on mobile devices or if using a screen reader. Some pages or formatting changes depending on resolution. The DQM, from what I have seen, doesn't account for that.

Incentivized

• Test case support is somewhat limited in customization ability.
• Not a unique problem to them (or their 'fault'), but content behind VPN or intranet cannot be scanned.
• Pricing with tier level and features can sometimes be confusing (ie. what is and what is not included).

Incentivized

We've seen competitors, they're not doing as well of a job as dqm is. It's a wonderful tool and there a huge opportunities for crownpeak

Incentivized

I had a small learning curve in order to become fluent with the platform as it doesn't work like the other automated accessibility tools that I've used. However, once I was up to speed, I like it better than any of the other tools and find the data more useful, digestible, and relevant.

Incentivized

Haven't had issues accessing the dashboard when needed.

No issues with speed and performance

DQM support teams are responsive and knowledgeable, and will spend time working directly with client and agency teams to ensure the best outcomes are achieved. I can't fault the level of input and engagement from Crownpeak support teams across the board.

Product is straight-forward but the training was helpful and beneficial

The initial process is not clear but after the first cookie banner all others are faster to implement.

Incentivized

One of the most similar solutions to Crownpeak is the Yext tool because it has a good set of functions that can be managed from content to customer experiences, it is fascinating to be able to track all user interactions through users, in the same way as in Crownpeak that allows all users to create digital experiences.

Selenium: 1. Selenium is Open source tool 2. Needs proper framework development and integration with multiple 3rd party tools 3. Not much secure 4. Needs scripting knowledge for people working on it 5. takes time and effort CrossBrowser Testing: 1. Licensed , so secure 2. Less time , less effort 3. Quick results 4. No scripting language knowledge needed 5. More coverage 6. Without any framework creation also we can test on multiple devices/browsers

Incentivized

haven't had issues accessing when needed.

• When driving Customer Care, it was great to be able to add the Autofix tool to the web estate - a quick-win that really drives the accessibility agenda.
• Building reports off the back of DQM gives senior stakeholders an understanding of the importance of usability and accessibility.
• The gamification of league tables highlights to stakeholders the areas that need focus and budget in order to improve.

Incentivized

• By using CrossBrowserTesting we are saving many hours a week in manual work hours.
• Our automated Selenium tests run in a fraction of the time it takes to manually test our components, so we can spend more time building great user experiences and less time triaging bugs.