TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Crunchbase

    Score6.3 out of 10
    N/ACrunchbase is a provider of private-company prospecting and research solutions. The vendor boasts that over 60 million users—including salespeople, entrepreneurs, investors, and market researchers—use Crunchbase to prospect for new business opportunities, and that companies all over the world rely on Crunchbase to power their applications, making over 3 billion calls to their API each year.

    $0

    Data.com (discontinued)

    Score6.9 out of 10
    N/ASalesforce launched Data.com in 2011, in partnership with D&B, but has since decided to gradually sunset the platform. Data.com offered a store of company and customer data for use in sales and prospecting.N/A
    Pricing
    CrunchbaseData.com (discontinued)
    Editions & Modules
    Basic
    $0
    Crunchbase Starter
    $29
    per month, per user
    Crunchbase Pro
    $49
    per month, per user
    Crunchbase Enterprise
    Custom Billing
    No answers on this topic
    Offerings
    Pricing Offerings
    CrunchbaseData.com (discontinued)
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    CrunchbaseData.com (discontinued)
    Considered Both Products
    Crunchbase Inc.
    No answer on this topic
    Discontinued Products
    No answer on this topic
    Key User Insights
    Would buy again
    55%
    Would buy again
    6 Answers
    No answers on this topic
    Delivers good value for the price
    60%
    Delivers good value for the price
    6 Answers
    No answers on this topic
    Happy with the feature set
    55%
    Happy with the feature set
    6 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    56%
    Lived up to sales and marketing promises
    5 Answers
    No answers on this topic
    Implementation went as expected
    70%
    Implementation went as expected
    7 Answers
    No answers on this topic
    Features
    CrunchbaseData.com (discontinued)
    Prospecting
    Comparison of Prospecting features of Crunchbase and Data.com (discontinued)
    Feature
    Crunchbase
    7.1
    19 Ratings
    8% below category average
    Data.com (discontinued)
    6.9
    25 Ratings
    11% below category average
    Advanced search4.318 Ratings6.523 Ratings
    Identification of new leads7.317 Ratings7.623 Ratings
    List quality4.017 Ratings7.424 Ratings
    List upload/download9.012 Ratings7.124 Ratings
    Ideal customer targeting10.015 Ratings6.422 Ratings
    Load time/data access7.816 Ratings6.425 Ratings
    Sales Intelligence Data Standards
    Comparison of Sales Intelligence Data Standards features of Crunchbase and Data.com (discontinued)
    Feature
    Crunchbase
    4.9
    19 Ratings
    45% below category average
    Data.com (discontinued)
    7.8
    24 Ratings
    1% above category average
    Contact information3.316 Ratings7.924 Ratings
    Company information5.819 Ratings7.424 Ratings
    Industry information5.712 Ratings8.018 Ratings
    Data Augmentation & Lead Qualification
    Comparison of Data Augmentation & Lead Qualification features of Crunchbase and Data.com (discontinued)
    Feature
    Crunchbase
    5.5
    17 Ratings
    30% below category average
    Data.com (discontinued)
    7.0
    25 Ratings
    6% below category average
    Lead qualification process5.19 Ratings8.917 Ratings
    Smart lists and recommendations3.814 Ratings6.713 Ratings
    Salesforce integration4.88 Ratings7.222 Ratings
    Company/business profiles4.816 Ratings7.422 Ratings
    Alerts and reminders8.011 Ratings6.114 Ratings
    Data hygiene4.013 Ratings5.623 Ratings
    Automatic data refresh10.07 Ratings7.114 Ratings
    Tags5.310 Ratings6.913 Ratings
    Filters and segmentation3.814 Ratings6.824 Ratings
    Sales Intelligence Email Features
    Comparison of Sales Intelligence Email Features features of Crunchbase and Data.com (discontinued)
    Feature
    Crunchbase
    4.3
    4 Ratings
    53% below category average
    Data.com (discontinued)
    7.6
    10 Ratings
    2% above category average
    Sales email templates4.34 Ratings7.36 Ratings
    Append emails to records4.34 Ratings7.910 Ratings
    Best Alternatives
    CrunchbaseData.com (discontinued)
    Small Businesses
    Owler
    Score9.7 out of 10
    Owler
    Score9.7 out of 10
    Medium-sized Companies
    Clay
    Score9.3 out of 10
    Clay
    Score9.3 out of 10
    Enterprises
    LinkedIn Sales Navigator for Gmail (discontinued)
    Score8.5 out of 10
    LinkedIn Sales Navigator for Gmail (discontinued)
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    CrunchbaseData.com (discontinued)
    Likelihood to Recommend
    4.6
    (20 ratings)
    6.9
    (25 ratings)
    Usability
    3.0
    (2 ratings)
    9.0
    (2 ratings)
    Support Rating
    1.0
    (1 ratings)
    9.0
    (1 ratings)
    User Testimonials
    CrunchbaseData.com (discontinued)
    Likelihood to Recommend
    Crunchbase Inc.
    Looking to create lists of target companies through the advanced search feature or the query builder if one is planning to reach out to the individuals listed in the profile. Looking for investment and company history information to inform sourcing or competitive landscape research.
    Incentivized
    Read full review
    Discontinued Products
    There are many scenarios that make data.com well suited, but most specifically, it works very well when looking for contacts within a certain zip code. You can sort and find information about these contacts and pay by points. This helps because you are able to pick and choose which you want to pay for.
    Incentivized
    Read full review
    Pros
    Crunchbase Inc.
    • Crunchbase has an easy-to-navigate user interface. The bar at the top of the screen that shows the different data points available on companies is particularly helpful for quick navigating.
    • The ability to make and import lists and save searches is helpful for customizing the software to your particular needs.
    • The web and mobile app data that Crunchbase offers is very helpful to gauge trends and interest in companies for diligence purposes.
    Incentivized
    Read full review
    Discontinued Products
    • Data.com is a great way to find out accurate revenue and employee numbers for companies across various industries.
    • Data.com's filtering capabilities allow our team to quickly find the ideal prospects to reach out to.
    • Data.com, being owned by Salesforce, allows for a seamless integration into our CRM. This saves us an incredible amount of time and ensures data accuracy.
    Incentivized
    Read full review
    Cons
    Crunchbase Inc.
    • Notifications - Something similar to TweetDeck would be nice, so that when news breaks it could be an immediate fact.
    • Honestly dont add too much because you don't want it to become more of a social tool with cluttered info, keep it straight to the point.
    Incentivized
    Read full review
    Discontinued Products
    • Some contacts can be old. Perhaps they could consider validating some that are older than 5 years.
    • They don't always detect duplicate companies. For example, I've added the same company twice before, I don't understand how they allow that, or prevent others from adding duplicates. It doesn't happen very often,, only occasionally.
    • Sometimes data.com will "autocorrect" a job title incorrectly. For example, entering "Director of People & Culture" will autocorrect it to "Director of peopleandculture" If you don't catch it, it looks pretty bad for the next person who wants to view the contact.
    Incentivized
    Read full review
    Usability
    Crunchbase Inc.
    In our experience, the customer service is horrible to non existent. If we were a fortune 100 company with a staff of computer people I am sure this would be a valuable service as they would "speak the language" but that is not us. Not being able to reach customer service when we are thinking about upgrading is, in my opinion, a crazy business model.
    Read full review
    Discontinued Products
    Very intuitive to use and I've never had any confusion with features. Anyone can create an account and use the platform simply by adding a contact or company into the database to earn points. It's a great option if you don't have budget for lists or pay services. It is easy to use and anyone can benefit from it.
    Incentivized
    Read full review
    Support Rating
    Crunchbase Inc.
    They give standard answers. They are not a customer first business. I tried to cancel my subscription after using it for only 1 week as we found the information was outdated and not at all useful. But they would not cancel the year long subscription I mistakenly signed up for
    Read full review
    Discontinued Products
    Whenever I've had a question their support has responded pretty quickly and gives me exactly what I am looking for. I have not had any technical issues so I can't speak to issues there, but as far as general questions from a free user they have impressed me with how quickly they get back to me and the thoroughness of their answers.
    Incentivized
    Read full review
    Alternatives Considered
    Crunchbase Inc.
    Crunchbase is definitely bottom of the barrel in this space. At similar pricing models, all competitors I have tried have significantly bigger and more updated databases. Crunchbase may have been great sometime in the past, but they are not worth engaging now.
    Read full review
    Discontinued Products
    Adobe Workfront may not be the direct competitor of Data.com, but for the services I was using, Workfront looked a little better when it comes to the user interface. But Data.com definitely had more powerful features & better integration capabilities. Also, it was easier to play around with the customer journey in Data.com as compared to other tools I have used in the past.
    Incentivized
    Read full review
    Return on Investment
    Crunchbase Inc.
    • Crunchbase has been great and given us a lot of new companies to go after that have received funding and turned into great meetings. We do not pay a ton, so the ROI is great.
    • We have nothing but positive results using Crunchbase and rely on it heavily for prospecting.
    • It might add more value if we get a more expensive or advanced version.
    Incentivized
    Read full review
    Discontinued Products
    • The positive impact is gaining more direct contact information for hiring managers.
    • Another positive factor is that it is completely free. You gain points for contact information when you add contact information.
    • Since it is a free resource, there are no real negative impacts.
    Incentivized
    Read full review
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