What users are saying about
9 Ratings
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Score 8.9 out of 100
15 Ratings
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Score 10 out of 100

Likelihood to Recommend

CustomerSuccessBox

It is the best software if you are a b2b software who is planning to scale customer success department and you are running blind on potential threats for renewal. It also helps you understand which customer is not getting value out of your product. I completely recommend this. Go for it!!!!!
Karthik Jairam | TrustRadius Reviewer

Quadient Inspire

It is a fantastic toolset for managing all CCM requirements for most high customer communication volume businesses that want to manage this in-house, as well as developing full end-to-end journey maps that show things from the customer's perspective. Quadient is still developing its proposition in the CXM space, which is a new area of the market so the proposition is evolving. It is still the leader in this area of journey orchestration and linking CX with communications.
Adam Firbank | TrustRadius Reviewer

Feature Rating Comparison

Platform & Infrastructure

CustomerSuccessBox
8.6
Quadient Inspire
API
CustomerSuccessBox
8.7
Quadient Inspire
Integration with Salesforce.com
CustomerSuccessBox
8.5
Quadient Inspire

Customer Data Extraction / Integration

CustomerSuccessBox
8.9
Quadient Inspire
Product usage
CustomerSuccessBox
8.8
Quadient Inspire
Help desk / support tickets
CustomerSuccessBox
8.9
Quadient Inspire

Customer Success Management

CustomerSuccessBox
8.7
Quadient Inspire
NPS surveys
CustomerSuccessBox
8.3
Quadient Inspire
Sponsor tracking
CustomerSuccessBox
8.6
Quadient Inspire
Customer profiles
CustomerSuccessBox
8.5
Quadient Inspire
Automated workflow
CustomerSuccessBox
8.7
Quadient Inspire
Customer health scoring
CustomerSuccessBox
9.0
Quadient Inspire
Customer segmentation
CustomerSuccessBox
8.8
Quadient Inspire

CSM Reporting & Analytics

CustomerSuccessBox
8.5
Quadient Inspire
Customer health trends
CustomerSuccessBox
8.9
Quadient Inspire
Engagement analytics
CustomerSuccessBox
8.7
Quadient Inspire
Revenue forecasting
CustomerSuccessBox
7.8
Quadient Inspire
Dashboards
CustomerSuccessBox
8.7
Quadient Inspire

Pros

CustomerSuccessBox

  • Provides product adoption and client relationship metrics on Account level.
  • Provides options for customizable dashboards.
  • Automated alerts based on set criteria.
  • Sheldon [ai] recommendations.
  • Quick support
Sachin Agarwal | TrustRadius Reviewer

Quadient Inspire

  • Able to import any possible input—text and CSV files, XML, databases and anything else.
  • Very quick creation of workflows. Any imaginable output can be created in a short time period.
  • Easy to use modules can get you started very quickly, but advanced scripting features provide a tool which can handle any possible task.
Tomaž Juvančič | TrustRadius Reviewer

Cons

CustomerSuccessBox

  • Quick add logs/tasks directly from the account page, this will save a lot of loading time and effort.
  • Software load speed.
Gavin Thomas | TrustRadius Reviewer

Quadient Inspire

  • I'd like to see more help in the way of scripting. The language is unique to Quadient Inspire so it can be a bit daunting, even coming from a programming background, to know the correct syntax.
  • The ability to use TextinRect with UNC paths as we have multiple licences for production so we can run more than one 'Production' at a time but this doesn't seem to work on the server with UNC paths.
  • I find inserting tables somewhat troublesome, I've also found that if you copy a table and paste it to another page in your layout module, although it makes a new table in the Table tab, if you change the contents of your new table, it also changes the contents of the table you copied.
Anonymous | TrustRadius Reviewer

Usability

CustomerSuccessBox

CustomerSuccessBox 8.8
Based on 9 answers
For a product Like CSB - User Interface is very important , & I must say CSB has User Interface.CSB runs smooth.Different Attributes at tips to ease the work.Integrating all my customers in one view
Ankur Parswani | TrustRadius Reviewer

Quadient Inspire

Quadient Inspire 9.3
Based on 2 answers
Inspire has enormous scope for creating output of numerous different formats and scales. As such, it is necessarily quite a complex tool. But taking these aspects into account I think it has been created in a logical and straightforward way that has minimised some of the problems that this could have brought about. Overall, it is much more powerful and intuitive than other options I've used in the past.
Anonymous | TrustRadius Reviewer

Support Rating

CustomerSuccessBox

CustomerSuccessBox 9.1
Based on 9 answers
It is very good and can be reached on emails easily, support gives the resolution on time and can help in working us productively
Akshay Jangra | TrustRadius Reviewer

Quadient Inspire

Quadient Inspire 8.8
Based on 7 answers
There is only one location you can get support; you simply cannot just ask on random forums as no one uses this software outside of the world of print. You have to go to the website but there are some people on there that are so knowledgeable it is scary! Never had a problem getting an answer to what I need.
Anonymous | TrustRadius Reviewer

In-Person Training

CustomerSuccessBox

No score
No answers yet
No answers on this topic

Quadient Inspire

Quadient Inspire 10.0
Based on 1 answer
I had a couple of weeks of training back in 2005 on the Quadient premises in Hradec Kralowe. The instructor was just great! Besides showing as normal functionalities, he went so far to solve our concrete challenges. He actually encouraged me to become a "real" programmer. I have written my first lines of code in Inspire (GMC PrintNetT) and never looked back.
Tomaž Juvančič | TrustRadius Reviewer

Online Training

CustomerSuccessBox

No score
No answers yet
No answers on this topic

Quadient Inspire

Quadient Inspire 10.0
Based on 1 answer
Quadient offers online training for all of its products (paid service). You can choose your pace and go through the material and then solve real challenges. At the end, you can choose to take a final assignment and get certification which is a really good thing to do. If you get stuck, the training team will answer any of your questions and give you guidance.
Tomaž Juvančič | TrustRadius Reviewer

Alternatives Considered

CustomerSuccessBox

We have chosen CustomerSuccessBox as it provides a 360degree customer view and end-to-end customer success management. On top of that having the visibility to automate alerts.
Shweta Dubey | TrustRadius Reviewer

Quadient Inspire

The above drop down would not allow me to pick the similar products that I have used previously. Planet Pres : Good in its time. Now very slow compared with Quadient.Compart:As quick... If not slightly quicker than Quadient. This does not counteract how difficult this software is to use. It has no GUI interface and even advanced programmers struggle to use it.Both of these products are inferior to Quadient when it comes to implementing within a normal organisation.
David Adams | TrustRadius Reviewer

Return on Investment

CustomerSuccessBox

  • It has helped in managing large amount of Client data under single platform.
  • It helped in generating valuable insights from data.
  • It is helpful to take proactive actions.
Sachin Agarwal | TrustRadius Reviewer

Quadient Inspire

  • Yes this leads to solve all CCM problems
  • It saves large amounts of money where millions of documents will be printed and big organizations involved for customers communication.
  • Big print houses or warehouses can easily handle their process with Quadient Inspire
Pardeep Singh | TrustRadius Reviewer

Screenshots

Pricing Details

CustomerSuccessBox

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$ 499*

* per user

Quadient Inspire

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$0*

* 0

Rating Summary

Likelihood to Recommend

CustomerSuccessBox
8.9
Quadient Inspire
9.5

Usability

CustomerSuccessBox
8.8
Quadient Inspire
9.3

Support Rating

CustomerSuccessBox
9.1
Quadient Inspire
8.8

In-Person Training

CustomerSuccessBox
Quadient Inspire
10.0

Online Training

CustomerSuccessBox
Quadient Inspire
10.0

Add comparison