Cvent Event Management vs. Meeting Play

Cvent Event Management is well-suited for data management and provides very useful tools to efficiently and productively manage events. However, Cvent is a bit limited in regard to website and registration customizability, as the site and registration designer can be a bit restrictive and limit creative freedom. Overall, Cvent is a great tool, though, and provides a great solution for many aspects of event planning!

Incentivized

Well suited for customization of gamification. It gets beyond basic off-the-shelf gamification most app providers have. The admin dashboard is easy to use. We would like to be able to copy the framework of the site over at a reduced cost, and not pay as much for the 2nd and 3rd instance. Pricing for volume had to be negotiated and isn't standard operating procedure.

Incentivized

• Registration platform can handle nearly any need.
• Event websites are easy to build and support customization.
• Support is available in multiple formats should you run into issues.
• There is a large user community where you can reach out for ideas and help.

Incentivized

• Customizable Programming to meet our needs
• Onsite support

Incentivized

• You have to implement a workaround to use images in your session descriptions.
• They tend to add features by acquiring other platforms, but then don't always cleanly integrate them into Cvent itself, so they always seem sort of ratcheted on.
• The media and document library is pretty basic, so you need to take extra steps to link PDFs and other documents within the registration process if you choose to host the docs on Cvent.

Incentivized

• Live chat from the admin dashboard, 24/7
• Development checklist/process outline and milestones

Incentivized

We are very pleased with the features that Cvent gives us. The ease of use and the immediate support when something does stump us. Cvent provides us with everything that we need to run a successful event. The only reason I did not Rate Cvent as a 10 is the cost

Incentivized

Everything is very user-friendly, and even my less technologically inclined team members can utilize the platform. It did not require training since that is all included, which freed up a ton of time for our team. Since everything is easy to use, we are more open to adding other Cvent solutions.

Incentivized

Cvent does go down pretty frequently. And while it often doesn't impact day to day use usually, if it does go down at the wrong time, you may not be able to access very important event information when you need it. Usually outages do not last very long, but it could still be a very bad situation if this happens at the wrong moment

Incentivized

When pulling reports and it can sometimes lag a bit and that can be frustrating when you are trying to get things done on a timeline

Incentivized

The company offers 24/7 customer support, including phone, email, and chat support, to ensure that we can get help when we need it. Additionally, the platform has a comprehensive help center and knowledge base, including user guides, tutorials, and FAQs, which help us troubleshoot issues on our own. Cvent also provides training and support resources, including onboarding assistance, live training sessions, and webinars, which help us get the most out of the platform. Overall, Cvent appears to be committed to providing excellent customer support and resources to its users, which can help ensure a positive user experience and successful events.

Incentivized

Great account management. Trust. In our 3rd year now, working with the same account manager helps us not re-invent the wheel each year. Other regional sales kick-offs were told of this gamification and they've since adopted Meeting Play.

Incentivized

Our on-site trainer was very knowledgeable in the product and gave us very important pointers on best practices and how to perform tasks in the simplest manner

Incentivized

I have used the webinars and cvent community a lot to gain more knowledge. I am usually always able to find the answers I need

Incentivized

It would have been nice during implementation if we had received more pointers on how to organize our parked report folders, libraries, etc. to avoid the mess we find ourselves in today. If we had known ahead of time the limitations we could have planned better.

Incentivized

The top reason I prefer Cvent Event Management over NetForum is the customer support. Our Account Manager and Customer Support Staff are in constant communication with us. They anticipate our needs and help us find the solutions. If we don't feel confident in a product, they loop in a specialist to provide training.

Meeting Play is well beyond SurveyMonkey if you use customizable programming mode.

Incentivized

We use Cvent for many different clients and events. It's very easy to customize the experience for the event that you need

Incentivized

• Positive ROI: See which registrants [participated]
• Positive ROI: See survey results from the feedback survey pushed at or after an event
• Positive: Helps us lessen time spent setting up an event, emailing, or capturing data for event staff-- which in turn means MORE events!

Incentivized

• Major increase in attendee engagement.
• Increase in survey responses.

Incentivized