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121 Ratings

SolarWinds Dameware Remote Support (DRS)

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121 Ratings
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Score 8.6 out of 100
64 Ratings
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Score 7.4 out of 100

Feature Set Ratings

    Remote Administration

    8.2

    SolarWinds Dameware Remote Support (DRS)

    82%

    N-able N-central

    Feature Set Not Supported
    N/A
    SolarWinds Dameware Remote Support (DRS) ranks higher in 14/14 features

    Screen sharing

    10.0
    100%
    53 Ratings
    N/A
    0 Ratings

    File transfer

    10.0
    100%
    50 Ratings
    N/A
    0 Ratings

    Instant message

    6.9
    69%
    46 Ratings
    N/A
    0 Ratings

    Secure remote access with Smart Card authentication

    6.2
    62%
    15 Ratings
    N/A
    0 Ratings

    Access to sleeping/powered-off computers

    9.0
    90%
    35 Ratings
    N/A
    0 Ratings

    Over-the-Internet remote session

    7.3
    73%
    47 Ratings
    N/A
    0 Ratings

    Initiate remote control from mobile

    9.0
    90%
    25 Ratings
    N/A
    0 Ratings

    Remote management of servers & workstations

    9.4
    94%
    57 Ratings
    N/A
    0 Ratings

    Remote Active Directory® management

    6.8
    68%
    39 Ratings
    N/A
    0 Ratings

    Centralized management dashboard

    8.1
    81%
    38 Ratings
    N/A
    0 Ratings

    Session record

    8.5
    85%
    5 Ratings
    N/A
    0 Ratings

    Annotations

    7.9
    79%
    4 Ratings
    N/A
    0 Ratings

    Monitoring and Alerts

    8.7
    87%
    5 Ratings
    N/A
    0 Ratings

    Multi-platform remote control

    7.2
    72%
    31 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • SolarWinds Dameware Remote Support (DRS) is rated higher in 1 area: Likelihood to Recommend
    • N-able N-central is rated higher in 4 areas: Likelihood to Renew, Usability, Support Rating, Implementation Rating

    Likelihood to Recommend

    9.2

    SolarWinds Dameware Remote Support (DRS)

    92%
    65 Ratings
    6.6

    N-able N-central

    66%
    19 Ratings

    Likelihood to Renew

    9.0

    SolarWinds Dameware Remote Support (DRS)

    90%
    13 Ratings
    9.1

    N-able N-central

    91%
    2 Ratings

    Usability

    9.0

    SolarWinds Dameware Remote Support (DRS)

    90%
    10 Ratings
    9.1

    N-able N-central

    91%
    3 Ratings

    Availability

    9.0

    SolarWinds Dameware Remote Support (DRS)

    90%
    2 Ratings

    N-able N-central

    N/A
    0 Ratings

    Performance

    8.5

    SolarWinds Dameware Remote Support (DRS)

    85%
    4 Ratings

    N-able N-central

    N/A
    0 Ratings

    Support Rating

    5.0

    SolarWinds Dameware Remote Support (DRS)

    50%
    17 Ratings
    8.7

    N-able N-central

    87%
    14 Ratings

    In-Person Training

    9.0

    SolarWinds Dameware Remote Support (DRS)

    90%
    1 Rating

    N-able N-central

    N/A
    0 Ratings

    Online Training

    9.0

    SolarWinds Dameware Remote Support (DRS)

    90%
    1 Rating

    N-able N-central

    N/A
    0 Ratings

    Implementation Rating

    5.0

    SolarWinds Dameware Remote Support (DRS)

    50%
    22 Ratings
    8.4

    N-able N-central

    84%
    4 Ratings

    Product Scalability

    8.0

    SolarWinds Dameware Remote Support (DRS)

    80%
    2 Ratings

    N-able N-central

    N/A
    0 Ratings

    Likelihood to Recommend

    SolarWinds Dameware Remote Support (DRS)

    I feel like this is a very robust solution that I would recommend to anyone who relies heavily on remote support. Most of the colleagues I work with already use SolarWinds products to one extent or the other. I feel the price for the solution is very fair and a good value for the product.
    Jacob Bradley | TrustRadius Reviewer

    N-able N-central

    N-Central would be most appropriate in a situation where an experienced admin would like a product that is as customizable as possible. The products allows for a lot of customization, but would be less appropriate in a situation where a less experienced admin is looking for a product that requires less set up.
    Anonymous | TrustRadius Reviewer

    Pros

    SolarWinds Dameware Remote Support (DRS)

    • Troubleshooting computers remotely without the need for the user to even be around.
    • Install software that needs to be installed manually without having to travel.
    • Viewing what the user is doing specifically that triggers the issue, making replicating issues way simpler.
    Daniel Cogny | TrustRadius Reviewer

    N-able N-central

    • Remote tasks - entry-level techs can run basic tasks without physically touching a piece of equipment.
    • Remote support - remote controlling user devices is easy and saves a lot of time with having to initiate a remote session.
    • Management of devices, particularly patch management and anti-virus management - you can automatically approve and deploy patches and schedule automatic AV scans.
    Nicolas Poague | TrustRadius Reviewer

    Cons

    SolarWinds Dameware Remote Support (DRS)

    • It would be nice if the installed agent would be able to check in with the server so that I can connect to laptops, etc that have the agent pre-installed for when they are off network.
    • DameWare could do better with the mobile app. I cannot connect in from the outside with the mobile app to provide quick support if needed. This kind of defeats the purpose of a mobile app. If I am on the network, I probably have access to my workstation.
    Anonymous | TrustRadius Reviewer

    N-able N-central

    • Expensive software
    • The support team are terrible
    • Sales team will promise the world to get you over the line
    • Subscription management is tedious
    • Old software with very little development and the support team will not provide any further information on this - no roadmap
    • Integrations galore - but none of them are effective
    Jason Stocker | TrustRadius Reviewer

    Pricing Details

    SolarWinds Dameware Remote Support (DRS)

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $276 per technician, unlimited end users

    SolarWinds Dameware Remote Support (DRS) Editions & Modules

    Edition
    Dameware Remote Support$3881
    Dameware Mini Remote Control$2762
    1. per technician, unlimited end-users
    2. per technician, unlimited end users
    Additional Pricing Details
    DameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.

    N-able N-central

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    N-able N-central Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    SolarWinds Dameware Remote Support (DRS)

    SolarWinds Dameware Remote Support (DRS) 9.0
    Based on 13 answers
    This application is one of my most used tools when it comes to supporting end users and the network as well. I don't have to run all over the place to get things done when I can access multiple computers on the network at the same time to accomplish multiple tasks in a minimal amount of time.
    Brett Davis | TrustRadius Reviewer

    N-able N-central

    N-able N-central 9.1
    Based on 2 answers
    Overall we have liked our solar winds experience, however, as our company has grown to support larger enterprises, this product does not have the functionality that our teams need in order to fully support them. The lack of granularity with backups and lack of ability to support nutanix environments is slowly drawing us into the use of other tools.
    Anonymous | TrustRadius Reviewer

    Usability

    SolarWinds Dameware Remote Support (DRS)

    SolarWinds Dameware Remote Support (DRS) 9.0
    Based on 10 answers
    Because it has enhanced my ability to trouble shoot more issues during the day. Instead of having to go to each machine and spend time at the machine, I can remote in from my desktop and assist the person 90 per cent of the time. I also use it from home to remote in which saves me the time from having to return back to the workplace.
    Jeanne Moffat | TrustRadius Reviewer

    N-able N-central

    N-able N-central 9.1
    Based on 3 answers
    The user interface is fairly straight forward, with logic groupings for objects. I did not deploy this software, but am one of the daily administrators. Once you get the correct agent package (Which can be a challenge) the integration into AD is not bad. The UI could be more customized, but that may have been a design choice.
    Anonymous | TrustRadius Reviewer

    Reliability and Availability

    SolarWinds Dameware Remote Support (DRS)

    SolarWinds Dameware Remote Support (DRS) 9.0
    Based on 2 answers
    Yes, always available.
    Anonymous | TrustRadius Reviewer

    N-able N-central

    No score
    No answers yet
    No answers on this topic

    Performance

    SolarWinds Dameware Remote Support (DRS)

    SolarWinds Dameware Remote Support (DRS) 8.5
    Based on 4 answers
    The application always seems responsive to me
    John Knierim | TrustRadius Reviewer

    N-able N-central

    No score
    No answers yet
    No answers on this topic

    Support Rating

    SolarWinds Dameware Remote Support (DRS)

    SolarWinds Dameware Remote Support (DRS) 5.0
    Based on 17 answers
    I use a Samsung mobile device; DameWare Mobile was working and then after an Android update it started crashing. I reported the issue to DameWare and worked with the technicians and developers to gather data for them to correct the issue. They quickly published a beta release for me to test (which corrected the crashes) and then published an update to the Google Play Store.
    Michael Chambers | TrustRadius Reviewer

    N-able N-central

    N-able N-central 8.7
    Based on 14 answers
    Every time we have reached out to SolarWinds they are quick to respond, even offering support chat 24/7. Their support team is great and works with you to find solutions to issues. They have taken items we had issues with before and used those to create updates so that the issue is handled better in the future.
    chris maddox | TrustRadius Reviewer

    In-Person Training

    SolarWinds Dameware Remote Support (DRS)

    SolarWinds Dameware Remote Support (DRS) 9.0
    Based on 1 answer
    It was excellent
    John Knierim | TrustRadius Reviewer

    N-able N-central

    No score
    No answers yet
    No answers on this topic

    Online Training

    SolarWinds Dameware Remote Support (DRS)

    SolarWinds Dameware Remote Support (DRS) 9.0
    Based on 1 answer
    The videos were more than sufficient to learn the product
    John Knierim | TrustRadius Reviewer

    N-able N-central

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    SolarWinds Dameware Remote Support (DRS)

    SolarWinds Dameware Remote Support (DRS) 5.0
    Based on 22 answers
    It helps greatly if you know someone already using DameWare Remote Support. I was fortunate as my tech support guys were using it at their hospital and assisted me through the purchase, download and implementation of remote support. As well as, knowing how many licenses to purchase at the time. You have to make sure that anyone assisting in IT can have access to the program with their own license.
    Jeanne Moffat | TrustRadius Reviewer

    N-able N-central

    N-able N-central 8.4
    Based on 4 answers
    Make sure if you your using a vm you follow the instructions for provisioning to the letter or it will be starting from square one
    Howard Magnes | TrustRadius Reviewer

    Alternatives Considered

    SolarWinds Dameware Remote Support (DRS)

    We previously utilized LogMeIn. They increased the pricing of their solution which made us reconsider it. I inherited LogMeIn. I am not a big fan of hosted solutions for some vital IT processes. There was convenience in LogMeIn, but there were also risks about the solution that I was never completely comfortable with. I had utilized DameWare at a previous company, so I knew what I was getting with it. It was an easy decision for me to make. DameWare is an exceptional product.
    Anonymous | TrustRadius Reviewer

    N-able N-central

    SolarWinds N-central is on the more unique side of tools because it can do so many things, and do most of them quite well. For patching, it is much easier to use than SCCM. In terms of monitoring, it is not great out of the box and requires tweaking to take full advantage. Since it is agent-based, any time an agent fails to check in, it means that that device is effectively no longer being managed. It can take a great deal of effort to maintain and remediate agent issues.
    It is a great tool to manage small to medium-sized environments, but would struggle to cover all the angles required in a larger enterprise setting.
    Anonymous | TrustRadius Reviewer

    Scalability

    SolarWinds Dameware Remote Support (DRS)

    SolarWinds Dameware Remote Support (DRS) 8.0
    Based on 2 answers
    You get an 8 because of the constant initial freeze on most connections. Takes a reconnect to have it work.
    Anonymous | TrustRadius Reviewer

    N-able N-central

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    SolarWinds Dameware Remote Support (DRS)

    • DameWare has allowed us to maintain our non-traditional approach to IT support. It allows our administrators to work from anywhere and has extended their reach to clients domestic and abroad.
    • Return on investment was realized as soon as we purchased the licenses. We don't have to maintain a large office space or overhead costs due to the flexibility it allows our administrators.
    • First call resolution has increased drastically since implementing DameWare company-wide. The user no longer has to wait to reproduce an error. We can screen share and view it as it happens and mitigate the issues.
    Marc Cummings | TrustRadius Reviewer

    N-able N-central

    • Reduced time to manage and support servers and endpoints.
    • Provides support dept with more accurate information to assess and resolve issues quicker and more efficiently.
    • The subscription cost associated with N-central, to our clients has a good profit margin for us.
    Robert Guy | TrustRadius Reviewer

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