104 Ratings
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Score 8.5 out of 100
49 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

SolarWinds Dameware Remote Support (DRS)

One key item to consider is the user base. Are they typically all on the network where you can access them directly or is the majority of the workforce you are supporting with the tool remote? If they are always remote, I would probably seek another solution. There are solutions that have the client check in component allowing you to connect as needed without the user having to use a provided link. This may be for support or for updates, etc., that the admin needs to do.
Anonymous | TrustRadius Reviewer

N-able N-central (formerly Solarwinds N-Central)

N-Central would be most appropriate in a situation where an experienced admin would like a product that is as customizable as possible. The products allows for a lot of customization, but would be less appropriate in a situation where a less experienced admin is looking for a product that requires less set up.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

SolarWinds Dameware Remote Support (DRS)
9.1
N-able N-central (formerly Solarwinds N-Central)
Screen sharing
SolarWinds Dameware Remote Support (DRS)
10.0
N-able N-central (formerly Solarwinds N-Central)
File transfer
SolarWinds Dameware Remote Support (DRS)
10.0
N-able N-central (formerly Solarwinds N-Central)
Instant message
SolarWinds Dameware Remote Support (DRS)
8.8
N-able N-central (formerly Solarwinds N-Central)
Secure remote access with Smart Card authentication
SolarWinds Dameware Remote Support (DRS)
9.0
N-able N-central (formerly Solarwinds N-Central)
Access to sleeping/powered-off computers
SolarWinds Dameware Remote Support (DRS)
9.1
N-able N-central (formerly Solarwinds N-Central)
Over-the-Internet remote session
SolarWinds Dameware Remote Support (DRS)
9.1
N-able N-central (formerly Solarwinds N-Central)
Initiate remote control from mobile
SolarWinds Dameware Remote Support (DRS)
9.0
N-able N-central (formerly Solarwinds N-Central)
Remote management of servers & workstations
SolarWinds Dameware Remote Support (DRS)
10.0
N-able N-central (formerly Solarwinds N-Central)
Remote Active Directory® management
SolarWinds Dameware Remote Support (DRS)
9.4
N-able N-central (formerly Solarwinds N-Central)
Centralized management dashboard
SolarWinds Dameware Remote Support (DRS)
8.4
N-able N-central (formerly Solarwinds N-Central)
Session record
SolarWinds Dameware Remote Support (DRS)
8.5
N-able N-central (formerly Solarwinds N-Central)
Annotations
SolarWinds Dameware Remote Support (DRS)
7.7
N-able N-central (formerly Solarwinds N-Central)
Monitoring and Alerts
SolarWinds Dameware Remote Support (DRS)
8.7
N-able N-central (formerly Solarwinds N-Central)
Multi-platform remote control
SolarWinds Dameware Remote Support (DRS)
9.6
N-able N-central (formerly Solarwinds N-Central)

Management Tasks

SolarWinds Dameware Remote Support (DRS)
N-able N-central (formerly Solarwinds N-Central)
6.4
Patch Management
SolarWinds Dameware Remote Support (DRS)
N-able N-central (formerly Solarwinds N-Central)
6.4

Pros

SolarWinds Dameware Remote Support (DRS)

  • DameWare has been a very reliable solution for remote support for out team.
  • With multiple authentication options, we are able to connect to computers that have been dropped from the domain.
  • The secure file transfer in DameWare provides and quick and easy way to pass files to/from employee computers saving us time during support.
Michael Chambers | TrustRadius Reviewer

N-able N-central (formerly Solarwinds N-Central)

  • Remote tasks - entry-level techs can run basic tasks without physically touching a piece of equipment.
  • Remote support - remote controlling user devices is easy and saves a lot of time with having to initiate a remote session.
  • Management of devices, particularly patch management and anti-virus management - you can automatically approve and deploy patches and schedule automatic AV scans.
Nicolas Poague | TrustRadius Reviewer

Cons

SolarWinds Dameware Remote Support (DRS)

  • Perhaps popup messages that guide a user to where they need to go when sharing a session with another remote user to allow them full access as well.
  • When the toolbar gets minimized it can be difficult to get it restored.
Brett Davis | TrustRadius Reviewer

N-able N-central (formerly Solarwinds N-Central)

  • It is a large piece of software and does take some time to get set-up and configured.
  • Limitations with some basic monitoring like site down/internet down and server state make it difficult to have accurate monitoring information.
  • Reports and reporting are minimal, not very customizable and not pretty.
Robert Guy | TrustRadius Reviewer

Likelihood to Renew

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.5
Based on 11 answers
This application is one of my most used tools when it comes to supporting end users and the network as well. I don't have to run all over the place to get things done when I can access multiple computers on the network at the same time to accomplish multiple tasks in a minimal amount of time.
Brett Davis | TrustRadius Reviewer

N-able N-central (formerly Solarwinds N-Central)

N-able N-central (formerly Solarwinds N-Central) 8.9
Based on 2 answers
Overall we have liked our solar winds experience, however, as our company has grown to support larger enterprises, this product does not have the functionality that our teams need in order to fully support them. The lack of granularity with backups and lack of ability to support nutanix environments is slowly drawing us into the use of other tools.
Anonymous | TrustRadius Reviewer

Usability

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.9
Based on 9 answers
Because it has enhanced my ability to trouble shoot more issues during the day. Instead of having to go to each machine and spend time at the machine, I can remote in from my desktop and assist the person 90 per cent of the time. I also use it from home to remote in which saves me the time from having to return back to the workplace.
Jeanne Moffat | TrustRadius Reviewer

N-able N-central (formerly Solarwinds N-Central)

N-able N-central (formerly Solarwinds N-Central) 8.8
Based on 3 answers
The user interface is fairly straight forward, with logic groupings for objects. I did not deploy this software, but am one of the daily administrators. Once you get the correct agent package (Which can be a challenge) the integration into AD is not bad. The UI could be more customized, but that may have been a design choice.
Anonymous | TrustRadius Reviewer

Reliability and Availability

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 2 answers
Yes, always available.
Anonymous | TrustRadius Reviewer

N-able N-central (formerly Solarwinds N-Central)

No score
No answers yet
No answers on this topic

Performance

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 8.5
Based on 4 answers
The application always seems responsive to me
John Knierim | TrustRadius Reviewer

N-able N-central (formerly Solarwinds N-Central)

No score
No answers yet
No answers on this topic

Support Rating

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 8.9
Based on 16 answers
I use a Samsung mobile device; DameWare Mobile was working and then after an Android update it started crashing. I reported the issue to DameWare and worked with the technicians and developers to gather data for them to correct the issue. They quickly published a beta release for me to test (which corrected the crashes) and then published an update to the Google Play Store.
Michael Chambers | TrustRadius Reviewer

N-able N-central (formerly Solarwinds N-Central)

N-able N-central (formerly Solarwinds N-Central) 8.4
Based on 14 answers
Every time we have reached out to SolarWinds they are quick to respond, even offering support chat 24/7. Their support team is great and works with you to find solutions to issues. They have taken items we had issues with before and used those to create updates so that the issue is handled better in the future.
chris maddox | TrustRadius Reviewer

In-Person Training

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 1 answer
It was excellent
John Knierim | TrustRadius Reviewer

N-able N-central (formerly Solarwinds N-Central)

No score
No answers yet
No answers on this topic

Online Training

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 1 answer
The videos were more than sufficient to learn the product
John Knierim | TrustRadius Reviewer

N-able N-central (formerly Solarwinds N-Central)

No score
No answers yet
No answers on this topic

Implementation Rating

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 21 answers
It helps greatly if you know someone already using DameWare Remote Support. I was fortunate as my tech support guys were using it at their hospital and assisted me through the purchase, download and implementation of remote support. As well as, knowing how many licenses to purchase at the time. You have to make sure that anyone assisting in IT can have access to the program with their own license.
Jeanne Moffat | TrustRadius Reviewer

N-able N-central (formerly Solarwinds N-Central)

N-able N-central (formerly Solarwinds N-Central) 8.3
Based on 4 answers
Make sure if you your using a vm you follow the instructions for provisioning to the letter or it will be starting from square one
Howard Magnes | TrustRadius Reviewer

Alternatives Considered

SolarWinds Dameware Remote Support (DRS)

We previously utilized LogMeIn. They increased the pricing of their solution which made us reconsider it. I inherited LogMeIn. I am not a big fan of hosted solutions for some vital IT processes. There was convenience in LogMeIn, but there were also risks about the solution that I was never completely comfortable with. I had utilized DameWare at a previous company, so I knew what I was getting with it. It was an easy decision for me to make. DameWare is an exceptional product.
Anonymous | TrustRadius Reviewer

N-able N-central (formerly Solarwinds N-Central)

SolarWinds N-central is on the more unique side of tools because it can do so many things, and do most of them quite well. For patching, it is much easier to use than SCCM. In terms of monitoring, it is not great out of the box and requires tweaking to take full advantage. Since it is agent-based, any time an agent fails to check in, it means that that device is effectively no longer being managed. It can take a great deal of effort to maintain and remediate agent issues.
It is a great tool to manage small to medium-sized environments, but would struggle to cover all the angles required in a larger enterprise setting.
Anonymous | TrustRadius Reviewer

Scalability

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 8.0
Based on 2 answers
You get an 8 because of the constant initial freeze on most connections. Takes a reconnect to have it work.
Anonymous | TrustRadius Reviewer

N-able N-central (formerly Solarwinds N-Central)

No score
No answers yet
No answers on this topic

Return on Investment

SolarWinds Dameware Remote Support (DRS)

  • DameWare has allowed us to maintain our non-traditional approach to IT support. It allows our administrators to work from anywhere and has extended their reach to clients domestic and abroad.
  • Return on investment was realized as soon as we purchased the licenses. We don't have to maintain a large office space or overhead costs due to the flexibility it allows our administrators.
  • First call resolution has increased drastically since implementing DameWare company-wide. The user no longer has to wait to reproduce an error. We can screen share and view it as it happens and mitigate the issues.
Marc Cummings | TrustRadius Reviewer

N-able N-central (formerly Solarwinds N-Central)

  • Allows the service desk to quickly connect to computers and troubleshoot issues in less time
  • Minimizes user downtime by allowing installs to run in the background
  • Allows for management of updates and the ability to let the user postpone the update if needed
Ashley Babiarz | TrustRadius Reviewer

Screenshots

Pricing Details

SolarWinds Dameware Remote Support (DRS)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SolarWinds Dameware Remote Support (DRS) Editions & Modules

Edition
Dameware Remote Support$3881
Dameware Mini Remote Control$2762
  1. per technician, unlimited end-users
  2. per technician, unlimited end users
Additional Pricing Details
DameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.

N-able N-central (formerly Solarwinds N-Central)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

N-able N-central (formerly Solarwinds N-Central) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

SolarWinds Dameware Remote Support (DRS)
9.7
N-able N-central (formerly Solarwinds N-Central)
8.5

Likelihood to Renew

SolarWinds Dameware Remote Support (DRS)
9.5
N-able N-central (formerly Solarwinds N-Central)
8.9

Usability

SolarWinds Dameware Remote Support (DRS)
9.9
N-able N-central (formerly Solarwinds N-Central)
8.8

Reliability and Availability

SolarWinds Dameware Remote Support (DRS)
9.0
N-able N-central (formerly Solarwinds N-Central)

Performance

SolarWinds Dameware Remote Support (DRS)
8.5
N-able N-central (formerly Solarwinds N-Central)

Support Rating

SolarWinds Dameware Remote Support (DRS)
8.9
N-able N-central (formerly Solarwinds N-Central)
8.4

In-Person Training

SolarWinds Dameware Remote Support (DRS)
9.0
N-able N-central (formerly Solarwinds N-Central)

Online Training

SolarWinds Dameware Remote Support (DRS)
9.0
N-able N-central (formerly Solarwinds N-Central)

Implementation Rating

SolarWinds Dameware Remote Support (DRS)
9.0
N-able N-central (formerly Solarwinds N-Central)
8.3

Scalability

SolarWinds Dameware Remote Support (DRS)
8.0
N-able N-central (formerly Solarwinds N-Central)

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