107 Ratings
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Score 8.1 out of 100
73 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

SolarWinds Dameware Remote Support (DRS)

One key item to consider is the user base. Are they typically all on the network where you can access them directly or is the majority of the workforce you are supporting with the tool remote? If they are always remote, I would probably seek another solution. There are solutions that have the client check in component allowing you to connect as needed without the user having to use a provided link. This may be for support or for updates, etc., that the admin needs to do.
Anonymous | TrustRadius Reviewer

N-able RMM (formerly Solarwinds RMM)

SolarWinds patch management has had issues over the years. Sometimes requiring manual intervention to get resolved. The UI [with N-able RMM (formerly Solarwinds RMM)] makes it easy to see status of systems and identify any alerts easily. Remotely monitoring the status of servers/computers. Managing the systems, patching, systems maintenance and remote support.
Jack Bowling | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

SolarWinds Dameware Remote Support (DRS)
9.1
N-able RMM (formerly Solarwinds RMM)
Screen sharing
SolarWinds Dameware Remote Support (DRS)
10.0
N-able RMM (formerly Solarwinds RMM)
File transfer
SolarWinds Dameware Remote Support (DRS)
10.0
N-able RMM (formerly Solarwinds RMM)
Instant message
SolarWinds Dameware Remote Support (DRS)
8.7
N-able RMM (formerly Solarwinds RMM)
Secure remote access with Smart Card authentication
SolarWinds Dameware Remote Support (DRS)
9.0
N-able RMM (formerly Solarwinds RMM)
Access to sleeping/powered-off computers
SolarWinds Dameware Remote Support (DRS)
9.0
N-able RMM (formerly Solarwinds RMM)
Over-the-Internet remote session
SolarWinds Dameware Remote Support (DRS)
9.0
N-able RMM (formerly Solarwinds RMM)
Initiate remote control from mobile
SolarWinds Dameware Remote Support (DRS)
9.0
N-able RMM (formerly Solarwinds RMM)
Remote management of servers & workstations
SolarWinds Dameware Remote Support (DRS)
10.0
N-able RMM (formerly Solarwinds RMM)
Remote Active Directory® management
SolarWinds Dameware Remote Support (DRS)
9.3
N-able RMM (formerly Solarwinds RMM)
Centralized management dashboard
SolarWinds Dameware Remote Support (DRS)
8.4
N-able RMM (formerly Solarwinds RMM)
Session record
SolarWinds Dameware Remote Support (DRS)
8.5
N-able RMM (formerly Solarwinds RMM)
Annotations
SolarWinds Dameware Remote Support (DRS)
7.8
N-able RMM (formerly Solarwinds RMM)
Monitoring and Alerts
SolarWinds Dameware Remote Support (DRS)
8.7
N-able RMM (formerly Solarwinds RMM)
Multi-platform remote control
SolarWinds Dameware Remote Support (DRS)
9.6
N-able RMM (formerly Solarwinds RMM)

Monitoring Tasks

SolarWinds Dameware Remote Support (DRS)
N-able RMM (formerly Solarwinds RMM)
8.9
Remote monitoring
SolarWinds Dameware Remote Support (DRS)
N-able RMM (formerly Solarwinds RMM)
8.6
Network device monitoring
SolarWinds Dameware Remote Support (DRS)
N-able RMM (formerly Solarwinds RMM)
9.0
Multiple Server Monitoring
SolarWinds Dameware Remote Support (DRS)
N-able RMM (formerly Solarwinds RMM)
9.1
Multi-device monitoring
SolarWinds Dameware Remote Support (DRS)
N-able RMM (formerly Solarwinds RMM)
8.9
Automated alerts and notifications
SolarWinds Dameware Remote Support (DRS)
N-able RMM (formerly Solarwinds RMM)
9.0

Management Tasks

SolarWinds Dameware Remote Support (DRS)
N-able RMM (formerly Solarwinds RMM)
8.7
Patch Management
SolarWinds Dameware Remote Support (DRS)
N-able RMM (formerly Solarwinds RMM)
8.4
Service configuration management
SolarWinds Dameware Remote Support (DRS)
N-able RMM (formerly Solarwinds RMM)
9.0
Software and hardware inventory
SolarWinds Dameware Remote Support (DRS)
N-able RMM (formerly Solarwinds RMM)
8.6
Policy-based automation
SolarWinds Dameware Remote Support (DRS)
N-able RMM (formerly Solarwinds RMM)
8.9

Reporting

SolarWinds Dameware Remote Support (DRS)
N-able RMM (formerly Solarwinds RMM)
8.9
Performance data reports
SolarWinds Dameware Remote Support (DRS)
N-able RMM (formerly Solarwinds RMM)
8.5
Customizable reporting
SolarWinds Dameware Remote Support (DRS)
N-able RMM (formerly Solarwinds RMM)
8.3
Data visualization
SolarWinds Dameware Remote Support (DRS)
N-able RMM (formerly Solarwinds RMM)
9.3
Risk analysis
SolarWinds Dameware Remote Support (DRS)
N-able RMM (formerly Solarwinds RMM)
9.3

Security

SolarWinds Dameware Remote Support (DRS)
N-able RMM (formerly Solarwinds RMM)
9.0
Data backup and recovery
SolarWinds Dameware Remote Support (DRS)
N-able RMM (formerly Solarwinds RMM)
9.0
Antivirus and malware management
SolarWinds Dameware Remote Support (DRS)
N-able RMM (formerly Solarwinds RMM)
9.0
Adinistraor access control
SolarWinds Dameware Remote Support (DRS)
N-able RMM (formerly Solarwinds RMM)
9.0

Pros

SolarWinds Dameware Remote Support (DRS)

  • DameWare has been a very reliable solution for remote support for out team.
  • With multiple authentication options, we are able to connect to computers that have been dropped from the domain.
  • The secure file transfer in DameWare provides and quick and easy way to pass files to/from employee computers saving us time during support.
Michael Chambers | TrustRadius Reviewer

N-able RMM (formerly Solarwinds RMM)

  • It provides fantastic remote access capabilities. The Take Control tool gives us a robust platform that is capable of remote controlling almost any endpoint we need to and the chat, file transfer, and screen recording tools are all exceptionally useful.
  • SolarWinds RMM is particularly useful as a single pane of glass solution that allows us to monitor and manage thousands of endpoints across dozens of different clients. It does a solid job of allowing us to sort, organize, and filter based off of who and what we want to see at any given time.
  • Due to its client based nature, the platform excels at in-depth monitoring of services, event logs, and the functionality of systems with custom script checks.
Bryant Lee | TrustRadius Reviewer

Cons

SolarWinds Dameware Remote Support (DRS)

  • Perhaps popup messages that guide a user to where they need to go when sharing a session with another remote user to allow them full access as well.
  • When the toolbar gets minimized it can be difficult to get it restored.
Brett Davis | TrustRadius Reviewer

N-able RMM (formerly Solarwinds RMM)

  • UI speed and threading across multiple windows (1 window refreshing, causes all refreshes to hang).
  • Load times in certain menus, regardless of server specs.
  • Integration with 3rd party applications.
  • Speed of dev team response in regards to existing features malfunctioning, or major bugs that Solarwinds does not consider major.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.5
Based on 11 answers
This application is one of my most used tools when it comes to supporting end users and the network as well. I don't have to run all over the place to get things done when I can access multiple computers on the network at the same time to accomplish multiple tasks in a minimal amount of time.
Brett Davis | TrustRadius Reviewer

N-able RMM (formerly Solarwinds RMM)

No score
No answers yet
No answers on this topic

Usability

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.9
Based on 9 answers
Because it has enhanced my ability to trouble shoot more issues during the day. Instead of having to go to each machine and spend time at the machine, I can remote in from my desktop and assist the person 90 per cent of the time. I also use it from home to remote in which saves me the time from having to return back to the workplace.
Jeanne Moffat | TrustRadius Reviewer

N-able RMM (formerly Solarwinds RMM)

N-able RMM (formerly Solarwinds RMM) 9.5
Based on 2 answers
The interface is easy to navigate. Setting up policies is straight forward. The antivirus and web filter are simple and exceptions are easy to make. Upgrading the agent is made simple and creating scripts is made fool proof. (Well, almost)
Jack Bowling | TrustRadius Reviewer

Reliability and Availability

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 2 answers
Yes, always available.
Anonymous | TrustRadius Reviewer

N-able RMM (formerly Solarwinds RMM)

No score
No answers yet
No answers on this topic

Performance

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 8.5
Based on 4 answers
The application always seems responsive to me
John Knierim | TrustRadius Reviewer

N-able RMM (formerly Solarwinds RMM)

No score
No answers yet
No answers on this topic

Support Rating

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 8.9
Based on 16 answers
I use a Samsung mobile device; DameWare Mobile was working and then after an Android update it started crashing. I reported the issue to DameWare and worked with the technicians and developers to gather data for them to correct the issue. They quickly published a beta release for me to test (which corrected the crashes) and then published an update to the Google Play Store.
Michael Chambers | TrustRadius Reviewer

N-able RMM (formerly Solarwinds RMM)

N-able RMM (formerly Solarwinds RMM) 7.0
Based on 2 answers
The ease of use, full functionality, reliability and excellent support.[N-able RMM (formerly Solarwinds RMM)] gives users a full suite of tools with a single installable file. Unlike standard tools, you don't have to install several different executables to be able to have fully protected end points.
Jack Bowling | TrustRadius Reviewer

In-Person Training

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 1 answer
It was excellent
John Knierim | TrustRadius Reviewer

N-able RMM (formerly Solarwinds RMM)

No score
No answers yet
No answers on this topic

Online Training

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 1 answer
The videos were more than sufficient to learn the product
John Knierim | TrustRadius Reviewer

N-able RMM (formerly Solarwinds RMM)

No score
No answers yet
No answers on this topic

Implementation Rating

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 21 answers
It helps greatly if you know someone already using DameWare Remote Support. I was fortunate as my tech support guys were using it at their hospital and assisted me through the purchase, download and implementation of remote support. As well as, knowing how many licenses to purchase at the time. You have to make sure that anyone assisting in IT can have access to the program with their own license.
Jeanne Moffat | TrustRadius Reviewer

N-able RMM (formerly Solarwinds RMM)

No score
No answers yet
No answers on this topic

Alternatives Considered

SolarWinds Dameware Remote Support (DRS)

We previously utilized LogMeIn. They increased the pricing of their solution which made us reconsider it. I inherited LogMeIn. I am not a big fan of hosted solutions for some vital IT processes. There was convenience in LogMeIn, but there were also risks about the solution that I was never completely comfortable with. I had utilized DameWare at a previous company, so I knew what I was getting with it. It was an easy decision for me to make. DameWare is an exceptional product.
Anonymous | TrustRadius Reviewer

N-able RMM (formerly Solarwinds RMM)

SolarWinds definitely is the the most ready out of the box as far as getting is up and running and you can start using it where other system go from need ing a little setup like importing MIBS to completely needing to configure the system. As far a performance once things are up and working I feel they all do a good job at basic monitoring and management. The difference is that SolarWinds does a good job at having things templated but allows you to customize some attributes. If you are want to make major customization for alerts and monitoring and other things SolarWinds is not the best option. But, then again, you will not need a team just to manage the system.
Anonymous | TrustRadius Reviewer

Scalability

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 8.0
Based on 2 answers
You get an 8 because of the constant initial freeze on most connections. Takes a reconnect to have it work.
Anonymous | TrustRadius Reviewer

N-able RMM (formerly Solarwinds RMM)

No score
No answers yet
No answers on this topic

Return on Investment

SolarWinds Dameware Remote Support (DRS)

  • DameWare has allowed us to maintain our non-traditional approach to IT support. It allows our administrators to work from anywhere and has extended their reach to clients domestic and abroad.
  • Return on investment was realized as soon as we purchased the licenses. We don't have to maintain a large office space or overhead costs due to the flexibility it allows our administrators.
  • First call resolution has increased drastically since implementing DameWare company-wide. The user no longer has to wait to reproduce an error. We can screen share and view it as it happens and mitigate the issues.
Marc Cummings | TrustRadius Reviewer

N-able RMM (formerly Solarwinds RMM)

  • The ROI is immediate for us. The advanced alerting alone makes this product an ace in our bag. The confidence you have in your network is wonderful.
  • Another big ROI we get from the advanced alerting is the peace of mind that our engineers feel. We are a 24/7 shop, so being on-call goes from being hectic to extremely manageable.
  • The only negative I can honestly say is when the time comes to patch the product. Micro-patches are easy enough, but jumping versions can be a bit taxing.
Michael Gombosi | TrustRadius Reviewer

Screenshots

Pricing Details

SolarWinds Dameware Remote Support (DRS)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SolarWinds Dameware Remote Support (DRS) Editions & Modules

Edition
Dameware Remote Support$3881
Dameware Mini Remote Control$2762
  1. per technician, unlimited end-users
  2. per technician, unlimited end users
Additional Pricing Details
DameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.

N-able RMM (formerly Solarwinds RMM)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

N-able RMM (formerly Solarwinds RMM) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

SolarWinds Dameware Remote Support (DRS)
9.1
N-able RMM (formerly Solarwinds RMM)
9.4

Likelihood to Renew

SolarWinds Dameware Remote Support (DRS)
9.5
N-able RMM (formerly Solarwinds RMM)

Usability

SolarWinds Dameware Remote Support (DRS)
9.9
N-able RMM (formerly Solarwinds RMM)
9.5

Reliability and Availability

SolarWinds Dameware Remote Support (DRS)
9.0
N-able RMM (formerly Solarwinds RMM)

Performance

SolarWinds Dameware Remote Support (DRS)
8.5
N-able RMM (formerly Solarwinds RMM)

Support Rating

SolarWinds Dameware Remote Support (DRS)
8.9
N-able RMM (formerly Solarwinds RMM)
7.0

In-Person Training

SolarWinds Dameware Remote Support (DRS)
9.0
N-able RMM (formerly Solarwinds RMM)

Online Training

SolarWinds Dameware Remote Support (DRS)
9.0
N-able RMM (formerly Solarwinds RMM)

Implementation Rating

SolarWinds Dameware Remote Support (DRS)
9.0
N-able RMM (formerly Solarwinds RMM)

Scalability

SolarWinds Dameware Remote Support (DRS)
8.0
N-able RMM (formerly Solarwinds RMM)

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