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122 Ratings
83 Ratings

SolarWinds Dameware Remote Support (DRS)

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122 Ratings
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Score 8.8 out of 100
83 Ratings
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Score 7.8 out of 100

Feature Set Ratings

    Remote Administration

    8.2

    SolarWinds Dameware Remote Support (DRS)

    82%

    N-able RMM

    Feature Set Not Supported
    N/A
    SolarWinds Dameware Remote Support (DRS) ranks higher in 14/14 features

    Screen sharing

    10.0
    100%
    53 Ratings
    N/A
    0 Ratings

    File transfer

    10.0
    100%
    50 Ratings
    N/A
    0 Ratings

    Instant message

    6.8
    68%
    46 Ratings
    N/A
    0 Ratings

    Secure remote access with Smart Card authentication

    6.0
    60%
    15 Ratings
    N/A
    0 Ratings

    Access to sleeping/powered-off computers

    9.0
    90%
    35 Ratings
    N/A
    0 Ratings

    Over-the-Internet remote session

    7.3
    73%
    47 Ratings
    N/A
    0 Ratings

    Initiate remote control from mobile

    9.0
    90%
    25 Ratings
    N/A
    0 Ratings

    Remote management of servers & workstations

    9.4
    94%
    57 Ratings
    N/A
    0 Ratings

    Remote Active Directory® management

    6.8
    68%
    39 Ratings
    N/A
    0 Ratings

    Centralized management dashboard

    8.1
    81%
    38 Ratings
    N/A
    0 Ratings

    Session record

    8.5
    85%
    5 Ratings
    N/A
    0 Ratings

    Annotations

    7.9
    79%
    4 Ratings
    N/A
    0 Ratings

    Monitoring and Alerts

    8.7
    87%
    5 Ratings
    N/A
    0 Ratings

    Multi-platform remote control

    7.2
    72%
    31 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • SolarWinds Dameware Remote Support (DRS) is rated higher in 1 area: Likelihood to Recommend
    • N-able RMM is rated higher in 2 areas: Usability, Support Rating

    Likelihood to Recommend

    9.2

    SolarWinds Dameware Remote Support (DRS)

    92%
    65 Ratings
    6.4

    N-able RMM

    64%
    28 Ratings

    Likelihood to Renew

    9.0

    SolarWinds Dameware Remote Support (DRS)

    90%
    13 Ratings

    N-able RMM

    N/A
    0 Ratings

    Usability

    9.0

    SolarWinds Dameware Remote Support (DRS)

    90%
    10 Ratings
    9.4

    N-able RMM

    94%
    2 Ratings

    Availability

    9.0

    SolarWinds Dameware Remote Support (DRS)

    90%
    2 Ratings

    N-able RMM

    N/A
    0 Ratings

    Performance

    8.5

    SolarWinds Dameware Remote Support (DRS)

    85%
    4 Ratings

    N-able RMM

    N/A
    0 Ratings

    Support Rating

    5.0

    SolarWinds Dameware Remote Support (DRS)

    50%
    17 Ratings
    7.2

    N-able RMM

    72%
    2 Ratings

    In-Person Training

    9.0

    SolarWinds Dameware Remote Support (DRS)

    90%
    1 Rating

    N-able RMM

    N/A
    0 Ratings

    Online Training

    9.0

    SolarWinds Dameware Remote Support (DRS)

    90%
    1 Rating

    N-able RMM

    N/A
    0 Ratings

    Implementation Rating

    5.0

    SolarWinds Dameware Remote Support (DRS)

    50%
    22 Ratings

    N-able RMM

    N/A
    0 Ratings

    Configurability

    9.5

    SolarWinds Dameware Remote Support (DRS)

    95%
    2 Ratings

    N-able RMM

    N/A
    0 Ratings

    Ease of integration

    9.5

    SolarWinds Dameware Remote Support (DRS)

    95%
    2 Ratings

    N-able RMM

    N/A
    0 Ratings

    Product Scalability

    8.0

    SolarWinds Dameware Remote Support (DRS)

    80%
    2 Ratings

    N-able RMM

    N/A
    0 Ratings

    Vendor post-sale

    9.5

    SolarWinds Dameware Remote Support (DRS)

    95%
    2 Ratings

    N-able RMM

    N/A
    0 Ratings

    Vendor pre-sale

    9.5

    SolarWinds Dameware Remote Support (DRS)

    95%
    2 Ratings

    N-able RMM

    N/A
    0 Ratings

    Likelihood to Recommend

    SolarWinds

    I feel like this is a very robust solution that I would recommend to anyone who relies heavily on remote support. Most of the colleagues I work with already use SolarWinds products to one extent or the other. I feel the price for the solution is very fair and a good value for the product.
    Read full review

    N-able

    SolarWinds patch management has had issues over the years. Sometimes requiring manual intervention to get resolved. The UI [with N-able RMM (formerly Solarwinds RMM)] makes it easy to see status of systems and identify any alerts easily. Remotely monitoring the status of servers/computers. Managing the systems, patching, systems maintenance and remote support.
    Read full review

    Pros

    SolarWinds

    • Troubleshooting computers remotely without the need for the user to even be around.
    • Install software that needs to be installed manually without having to travel.
    • Viewing what the user is doing specifically that triggers the issue, making replicating issues way simpler.
    Read full review

    N-able

    • It provides fantastic remote access capabilities. The Take Control tool gives us a robust platform that is capable of remote controlling almost any endpoint we need to and the chat, file transfer, and screen recording tools are all exceptionally useful.
    • SolarWinds RMM is particularly useful as a single pane of glass solution that allows us to monitor and manage thousands of endpoints across dozens of different clients. It does a solid job of allowing us to sort, organize, and filter based off of who and what we want to see at any given time.
    • Due to its client based nature, the platform excels at in-depth monitoring of services, event logs, and the functionality of systems with custom script checks.
    Read full review

    Cons

    SolarWinds

    • It would be nice if the installed agent would be able to check in with the server so that I can connect to laptops, etc that have the agent pre-installed for when they are off network.
    • DameWare could do better with the mobile app. I cannot connect in from the outside with the mobile app to provide quick support if needed. This kind of defeats the purpose of a mobile app. If I am on the network, I probably have access to my workstation.
    Read full review

    N-able

    • UI speed and threading across multiple windows (1 window refreshing, causes all refreshes to hang).
    • Load times in certain menus, regardless of server specs.
    • Integration with 3rd party applications.
    • Speed of dev team response in regards to existing features malfunctioning, or major bugs that Solarwinds does not consider major.
    Read full review

    Pricing Details

    SolarWinds Dameware Remote Support (DRS)

    Starting Price

    $276 per technician, unlimited end users

    Editions & Modules

    SolarWinds Dameware Remote Support (DRS) editions and modules pricing
    EditionModules
    Dameware Remote Support$3881
    Dameware Mini Remote Control$2762

    Footnotes

    1. per technician, unlimited end-users
    2. per technician, unlimited end users

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    DameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.

    Pricing Info

    N-able RMM

    Starting Price

    Editions & Modules

    N-able RMM editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      SolarWinds

      This application is one of my most used tools when it comes to supporting end users and the network as well. I don't have to run all over the place to get things done when I can access multiple computers on the network at the same time to accomplish multiple tasks in a minimal amount of time.
      Read full review

      N-able

      No answers on this topic

      Usability

      SolarWinds

      Because it has enhanced my ability to trouble shoot more issues during the day. Instead of having to go to each machine and spend time at the machine, I can remote in from my desktop and assist the person 90 per cent of the time. I also use it from home to remote in which saves me the time from having to return back to the workplace.
      Read full review

      N-able

      The interface is easy to navigate. Setting up policies is straight forward. The antivirus and web filter are simple and exceptions are easy to make. Upgrading the agent is made simple and creating scripts is made fool proof. (Well, almost)
      Read full review

      Reliability and Availability

      SolarWinds

      Yes, always available.
      Read full review

      N-able

      No answers on this topic

      Performance

      SolarWinds

      The application always seems responsive to me
      Read full review

      N-able

      No answers on this topic

      Support Rating

      SolarWinds

      I use a Samsung mobile device; DameWare Mobile was working and then after an Android update it started crashing. I reported the issue to DameWare and worked with the technicians and developers to gather data for them to correct the issue. They quickly published a beta release for me to test (which corrected the crashes) and then published an update to the Google Play Store.
      Read full review

      N-able

      The ease of use, full functionality, reliability and excellent support.[N-able RMM (formerly Solarwinds RMM)] gives users a full suite of tools with a single installable file. Unlike standard tools, you don't have to install several different executables to be able to have fully protected end points.
      Read full review

      In-Person Training

      SolarWinds

      It was excellent
      Read full review

      N-able

      No answers on this topic

      Online Training

      SolarWinds

      The videos were more than sufficient to learn the product
      Read full review

      N-able

      No answers on this topic

      Implementation Rating

      SolarWinds

      It helps greatly if you know someone already using DameWare Remote Support. I was fortunate as my tech support guys were using it at their hospital and assisted me through the purchase, download and implementation of remote support. As well as, knowing how many licenses to purchase at the time. You have to make sure that anyone assisting in IT can have access to the program with their own license.
      Read full review

      N-able

      No answers on this topic

      Alternatives Considered

      SolarWinds

      We previously utilized LogMeIn. They increased the pricing of their solution which made us reconsider it. I inherited LogMeIn. I am not a big fan of hosted solutions for some vital IT processes. There was convenience in LogMeIn, but there were also risks about the solution that I was never completely comfortable with. I had utilized DameWare at a previous company, so I knew what I was getting with it. It was an easy decision for me to make. DameWare is an exceptional product.
      Read full review

      N-able

      SolarWinds definitely is the the most ready out of the box as far as getting is up and running and you can start using it where other system go from need ing a little setup like importing MIBS to completely needing to configure the system. As far a performance once things are up and working I feel they all do a good job at basic monitoring and management. The difference is that SolarWinds does a good job at having things templated but allows you to customize some attributes. If you are want to make major customization for alerts and monitoring and other things SolarWinds is not the best option. But, then again, you will not need a team just to manage the system.
      Read full review

      Scalability

      SolarWinds

      You get an 8 because of the constant initial freeze on most connections. Takes a reconnect to have it work.
      Read full review

      N-able

      No answers on this topic

      Return on Investment

      SolarWinds

      • DameWare has allowed us to maintain our non-traditional approach to IT support. It allows our administrators to work from anywhere and has extended their reach to clients domestic and abroad.
      • Return on investment was realized as soon as we purchased the licenses. We don't have to maintain a large office space or overhead costs due to the flexibility it allows our administrators.
      • First call resolution has increased drastically since implementing DameWare company-wide. The user no longer has to wait to reproduce an error. We can screen share and view it as it happens and mitigate the issues.
      Read full review

      N-able

      • The ROI is immediate for us. The advanced alerting alone makes this product an ace in our bag. The confidence you have in your network is wonderful.
      • Another big ROI we get from the advanced alerting is the peace of mind that our engineers feel. We are a 24/7 shop, so being on-call goes from being hectic to extremely manageable.
      • The only negative I can honestly say is when the time comes to patch the product. Micro-patches are easy enough, but jumping versions can be a bit taxing.
      Read full review

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