Dashlane Password Manager vs. IT Glue vs. SplashID

Dashlane Password Manager works really well for situations where we need to share access to client portals or government filing sites, since multiple people can log in without ever seeing the actual password and we can cut off access right away when it’s no longer needed. It is also great for onboarding and offboarding since new hires or interns can get the logins they need quickly and we don’t have to pass around spreadsheets. Another strong use case is meeting compliance expectations because it shows clients we are serious about security and password hygiene. Where it’s less useful is in environments that already use single sign-on since that already centralizes access and makes Dashlane Password Manager feel redundant. It can also be a little frustrating if you rely heavily on mobile since the autofill doesn’t always work smoothly across different apps.

Incentivized

IT Glue is well suited to any size managed service provider that requires a secure central knowledge base. IT Glue also integrates well with N-Central to automatically populate the configurations tab with all the relevant Workstation, Printer, and Server information making client on-boarding a breeze.

Incentivized

SplashID is really only well suited if you are looking to store passwords offline on your own server. There is no risk of them being leakedin a large scale breach of SplashID, but then it is only up to your security. Since it is not stored online, there is also not a way to restore the master password, so don't forget it!

Incentivized

• Ensuring secure & unique passwords created for each account.
• Allowing the company to see a "security score" of how secure the team's password management is.
• Sharing passwords securely between employees.
• A "vault" for storing other secure information (notes, credit cards, etc.)
• Free Hotspot Shield VPN included in our tier of accounts.

Incentivized

• Flexible Assets are custom questions or forms that you get to create to keep the kind of documentation that *you* want. Our team has done this, and have developed a comprehensive system in our documentation that is better than anything we've ever had.
• Tagging. This feature is so helpful when interlinking related items in the documentation system. IT Glue makes it so easy to tag other configurations, including printers, firewalls, phones, etc.
• Public sharing of knowledge base articles. Often our clients need to know how to do something. We can add pictures, step-by-step walkthroughs that save us and them a ton of time.
• iFrame embedding. There's some flexibility to the web pages that have been helpful for putting other things, such as Cognito Forms in.

Incentivized

• Generates new passwords
• Stores passwords offline
• Maintains usernames and notes for specific applications in one place

Incentivized

• Initial setup was a little difficult.
• User SSO invite and sign on would not work at first but this seems to have been improved/fixed.
• The extension on websites doesn't work sometimes and will need to be refreshed if you open a new tab but have already logged in before.

Incentivized

• So far we have enjoyed the functionality of ITG with one exception:
• The search feature is severely lacking. We have thousands of articles in this knowledge base but the search window is about 1" wide and only shows the first few words of each article. Within our system, those first few words are often the same "SYSTEMS: How-To...". If we are searching for a system, we will have no alternative but to manually try to find this document by browsing through folders within ITG.
• Unfortunately ITG has not responded to a flurry of enhancement requests around this feature, that go back quite a while.
• The functionality that would make this a killer app for us would be a dedicated search page that displayed results like a Google search page.
• Ability to export all client documentation if the client moves to another provider.

Incentivized

• Tabbing through password creation is not intuitive
• The app is slow at unlocking to reveal passwords
• There are a limited number of fields you can use for each password making it difficult if you have lots of information to store about one app
• It is not easy to categorize passwords and stay orginized

Incentivized

It has served us very well until now and at the pricepoint it doesn't make us second guess our current relationship.

Incentivized

Overall IT Glue meets every need that we need it to. IT is easy to use and convenient and we have not had very many issues with it since the inception. I would easily recommend it to anyone who needs this software.

Incentivized

Dashlane Password Manager is great for the price. Some feature sets of competitors are lacking, but I'm happy with what we get for the spend. We are a small enough company that I can walk people through the steps, and it isn't something that comes up enough to complain about. Password generation, storage and use are all great.

Incentivized

The interface is excellent and very easy to use. As long as the text you input into the system can be easily read, you will have no problem finding it with all the different categories offered. Sometimes, the slider on the right can blend in with dark backgrounds, making it hard to see.

Incentivized

SplashID is pretty usable, but there are definitely some key downfalls. Like I previously mentioned, it lacks easy organization. It is also not very user friendly to enter passwords. The password generation tool could use some additional options to remove certain special characters because on more than one occasion I have had to adjust a password to remove a prohibited special character.

Incentivized

Other than a few access outages, ITGlue is always up and available to us. Their ability to export Playbook, that contain our customers data, and securely send those over to them is amazing and are produced pretty fast. We have IT Glue linked with several other services and software and we have not found that it slows anything down.

Incentivized

We've had no issues with Dashlane. I can't speak to their customer service because I have not personally needed to contact them. I guess that speaks about their product if we've not had any issues to reach out about. Great for supporting data/information on multiple platforms that are shared among team members.

Incentivized

No problems with support when needed it. Their answers on how to handle DR/BC situations when ITG is down are not stellar. They don't seem to get the business risks of their suggestions to just give the xls backup to engineers (aka give all passwords of ALL clients to engineers in an unencrypted flat-file where it is easy to copy, print, etc.)

Incentivized

Dashlane was a stronger product than Passportal, and it had the sharing capabilities that Passportal didn't. LastPass is better software, in my opinion, and I use it for my personal password storage. I like that Lastpass organizes logins based on the type of website (ex. shopping, banking, etc. ), and it also has an authentication app, so it has you verify logins from your phone for an extra layer of security, which Dashlane does not

Incentivized

Currently, we are evaluating using Sharepoint instead of IT Glue as documents and items are searchable within the document instead of by title. We feel that by only searching by title and the type it hinders the speed at which information can be found easily.

Incentivized

SplashID is not nearly as comprehensive as LastPass. LastPass is much easier to orginize and create folders for certain categories. It is also easier to launch logins stored in the vault. The only benefit SplashID provides is that you can store passwords offline. SplashID is better on the pocket book because it is a one time fee where LastPass is subscription based.

Incentivized

• Our cybersecurity posture has drastically been improved since the adoption of Dashlane. Cybersecurity insurance looks very favorably on those that utilize password managers
• Hundreds of hours of IT Admin time has been saved by not needing to reset passwords nearly as much at the user level.
• User productivity is substantially improved when time is spent working and not resetting passwords over and over.

Incentivized

• We've had a number of false starts on getting all of our clients' assets documented. The culture shift just has not happened yet and there is a general lack of trust in the data.
• It's nice to not have to go hunting for information about client assets anymore. We can be much more productive this way.

Incentivized

• SplashID keeps our passwords off the cloud
• SplashID allows us to have unique passwords for each app without having to remember them or store them in an unsecured manner

Incentivized