Dashlane is a credential manager that secures every credential, every user, and every employee device to proactively protect against breaches. Brands worldwide can use Dashlane to stay ahead of evolving threats.
$240
per year 10 employees
IT Glue
Score 8.5 out of 10
N/A
IT Glue, a Kaseya company since the December 2018 acquisition, is an information management platform that allows for efficient storage and retrieval of all the documentation an organization needs to help their MSP run better. By integrating PSA and RMM data, the vendor says they can help increase efficiency, and reduce onboarding times.
Experience where Dashlane is well suited. A remote work environment organization with many remote employees needs a secure way to store and share passwords. Dashlane's cross-platform functionality and secure password sharing enable users to access necessary accounts without compromising security. The area where Dashlane is less appropriate. Highly restricted offline environment- Sometimes, an organization operates in a highly secure environment with limited or no internet. Dashlane requires the internet to work, so an offline mode may be a significant upgrade.
It is best suited for an MSP but it is also best not suited for an MSP. It is well suited for folks with a minimal knowledge of a client and are attempting to learn what they can. Perhaps just bumbling about and can find the same thing consistently. At my particular work, we pay somebody full time to manage the system. I feel this is unnecessary.
The UI has been set up perfectly, there is a sub-menu for every possible bit of information you wish to store.
There are a number of excellent features such as the autohiding passwords and quick searching from anywhere on the page.
The recent addition of the IT Glue is also an excellent feature, it features online self-guided courses to become a certified IT Glue user.
You can create and group custom documents together.
IT Glue can be integrated with a number of platforms such as Autotask.
IT Glue also integrates well with N-Central to automatically populate the configurations tab with all the relevant Workstation, Printer, and Server information making client on-boarding a breeze.
The software will often mix up some of the passwords we use on sites that have similar addresses.
Some users have complained that the interface is confusing.
We build web forms within a web-based application. The software does not do a good job of ignoring fields on those forms and tries to auto-populate information into them while we are building them.
Like many other MSPs we had the majority of our SOPs and KBs in Word docs. The best case scenario would be to simply drop those files directly into ITG without having to import them into the ITG documentation format. The import function is so broken as to not be an option because it completely ruins formatting and tends to drop images. Thus we have to manually copy/paste text and individually upload each image.
They marketed the product as having true branding but that is stretching the truth. SSL is not an option so client-facing documents will give security errors in browsers. ITG does not appear to be concerned about this even though security is a major concern for all MSPs.
Overall IT Glue meets every need that we need it to. IT is easy to use and convenient and we have not had very many issues with it since the inception. I would easily recommend it to anyone who needs this software.
Have used LastPass and 1Password, as well as iCloud Keychain (now Passwords in iOS 18). LastPass is terrible; the interface/experience is bad overall. 1Password is much better than LastPass but is too robust, and the Apple Keychain/Passwords App is a little too simple. I'm a former Apple and a fanboy, so if and when they improve the Passwords app and bring in the stored payments/secured notes and password generator into the app itself, it'll be the app to beat for Dashlane for me. For my enterprise usage, though, Dashlane is the clear winner.
The interface is excellent and very easy to use. As long as the text you input into the system can be easily read, you will have no problem finding it with all the different categories offered. Sometimes, the slider on the right can blend in with dark backgrounds, making it hard to see.
Other than a few access outages, ITGlue is always up and available to us. Their ability to export Playbook, that contain our customers data, and securely send those over to them is amazing and are produced pretty fast. We have IT Glue linked with several other services and software and we have not found that it slows anything down.
We've had no issues with Dashlane. I can't speak to their customer service because I have not personally needed to contact them. I guess that speaks about their product if we've not had any issues to reach out about. Great for supporting data/information on multiple platforms that are shared among team members.
No problems with support when needed it. Their answers on how to handle DR/BC situations when ITG is down are not stellar. They don't seem to get the business risks of their suggestions to just give the xls backup to engineers (aka give all passwords of ALL clients to engineers in an unencrypted flat-file where it is easy to copy, print, etc.)
Dashlane’s customer support is often rated higher, providing more responsive and helpful assistance. LastPass has a slightly steeper learning curve than Dashlane, but it offers more flexibility with user permissions, which can benefit teams. Dashlane includes unlimited passkey support and a clean breach history, while LastPass is more accommodating for smaller teams.
We chose IT Glue particularly because it's tailored to IT documentation. As a managed IT service provider, it's perfectly in line with what we were looking for. The flexibility and tagging in particular were the kind of features we were looking for. Confluence is very good, and can be used for a number of things, not just IT documentation, but IT Glue shines for that.
Dashlane tremendously enhances our firm's security of sensitive data on the individual and team user levels.
Utilizing Dashlane dramatically simplifies onboarding new team members. We can easily share key information and confirm that the new members have access to the things they need, reducing the time needed to complete the onboarding process.
When offboarding a team member, Dashlane is equally essential to our team. It allows us to ensure that key credentials and information are shared with the right team members and that parting members can download their personal data and transition to their own accounts with minimal stress.
As a small firm, Dashlane allows us to manage our sensitive data effectively without the expense of a separate IT team. This gives us peace of mind and confidence to focus our resources on other tasks.
