Dashlane vs. IT Glue

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Dashlane
Score 9.3 out of 10
N/A
Dashlane is a password management solution designed to enable admins to easily onboard, offboard, and manage their employees with the assurance that company data is safe. And employees can enjoy a way to manage their work and personal accounts with a solution boasting millions of users.
$2
per month
IT Glue
Score 8.2 out of 10
N/A
IT Glue, a Kaseya company since the December 2018 acquisition, is an information management platform that allows for efficient storage and retrieval of all the documentation an organization needs to help their MSP run better. By integrating PSA and RMM data, the vendor says they can help increase efficiency, and reduce onboarding times.
$29
per month per user (5 user minimum)
Pricing
DashlaneIT Glue
Editions & Modules
Individual Free
$0
per month
Starter
$2
Individual Advanced
$2.75
Individual Premium
$4.99
per month
Team
$5
per user/per month
Business
$6
per user/per month
Family Premium
$7.49
per month
Enterprise
Contact Sales
Basic
$29.00
per month per user (5 user minimum)
Select
$34.00
per month per user (5 user minimum)
Enterprise
$39.00
per month per user
Offerings
Pricing Offerings
DashlaneIT Glue
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup fee$545 one-time fee
Additional Details
More Pricing Information
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DashlaneIT Glue
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User Ratings
DashlaneIT Glue
Likelihood to Recommend
6.9
(14 ratings)
7.1
(25 ratings)
Usability
9.0
(1 ratings)
9.0
(7 ratings)
Performance
-
(0 ratings)
8.9
(12 ratings)
Support Rating
9.1
(7 ratings)
8.1
(13 ratings)
Ease of integration
-
(0 ratings)
7.5
(6 ratings)
User Testimonials
DashlaneIT Glue
Likelihood to Recommend
Dashlane
Well Suited:
  1. Organization Management: Dashlane has the ability to setup groups of people who can get access to items.
  2. Password Generation: This software makes good passwords that are secure.
  3. Low Tech-Literacy: For those in your organization that are not great at managing passwords, Dashlane makes it relatively easy.
Poorly Suited:
  1. Customization: Dashlane is not good at being able to control the way your passwords work or are generated.
  2. Browser Integration: Dashlane takes over so many field that it makes using a browser too difficult.
  3. Searching: When searching, it limits to certain fields and returns too many results, while excluding secure notes etc.
Read full review
Kaseya
It is best suited for an MSP but it is also best not suited for an MSP. It is well suited for folks with a minimal knowledge of a client and are attempting to learn what they can. Perhaps just bumbling about and can find the same thing consistently. At my particular work, we pay somebody full time to manage the system. I feel this is unnecessary.
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Pros
Dashlane
  • Dashlane does a great job of detecting the password creation process on new websites and prompting users to store the data on the app. This saves a lot of time and eliminates the need to remember to save passwords manually.
  • Dashlane syncs well across devices. That password you created using your laptop is immediately available on your smartphone app without the need for double entry.
  • The Dashlane application provides a variety of data save types beyond just passwords. You are able to save account information, payment methods, and personal data in a categorized way.
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Kaseya
  • The UI has been set up perfectly, there is a sub-menu for every possible bit of information you wish to store.
  • There are a number of excellent features such as the autohiding passwords and quick searching from anywhere on the page.
  • The recent addition of the IT Glue is also an excellent feature, it features online self-guided courses to become a certified IT Glue user.
  • You can create and group custom documents together.
  • IT Glue can be integrated with a number of platforms such as Autotask.
  • IT Glue also integrates well with N-Central to automatically populate the configurations tab with all the relevant Workstation, Printer, and Server information making client on-boarding a breeze.
Read full review
Cons
Dashlane
  • Admin capabilities - Admins cannot reset passwords or 2SV tokens for any users, so they are left to contact Dashlane support. Without adequate management, Dashlane is tough to support internally effectively.
  • Reporting - Dashlane does not provide reports for when users export passwords, fail logins or do anything else to potentially compromise their accounts. The reporting right now simply shows when users are created and added/removed from sharing Groups, but even then, the reporting is broken.
  • Chrome - Chromebook users cannot take advantage of Dashlane to any real degree. They cannot set up 2SV tokens or keys, nor are they given the same features (Security Dashboard, Sharing Centre, etc.) so the experience is hampered, which adversely affects adoption.
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Kaseya
  • Like many other MSPs we had the majority of our SOPs and KBs in Word docs. The best case scenario would be to simply drop those files directly into ITG without having to import them into the ITG documentation format. The import function is so broken as to not be an option because it completely ruins formatting and tends to drop images. Thus we have to manually copy/paste text and individually upload each image.
  • They marketed the product as having true branding but that is stretching the truth. SSL is not an option so client-facing documents will give security errors in browsers. ITG does not appear to be concerned about this even though security is a major concern for all MSPs.
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Usability
Dashlane
I can't imagine not having it. Dashlane is an integral part of all my computing, across PCs and Apple products. What Dashlane does should be built into every operating system!
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Kaseya
Easy to train and use. Everything is in the same place. Multi factor authentication and access from anywhere make secure and convenient. Can do my job with out it. It also has a free read and paid write option for the client. We up sell this option making it a money maker as well.
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Performance
Dashlane
No answers on this topic
Kaseya
Other than a few access outages, ITGlue is always up and available to us. Their ability to export Playbook, that contain our customers data, and securely send those over to them is amazing and are produced pretty fast. We have IT Glue linked with several other services and software and we have not found that it slows anything down.
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Support Rating
Dashlane
We've had no issues with Dashlane. I can't speak to their customer service because I have not personally needed to contact them. I guess that speaks about their product if we've not had any issues to reach out about. Great for supporting data/information on multiple platforms that are shared among team members.
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Kaseya
No problems with support when needed it. Their answers on how to handle DR/BC situations when ITG is down are not stellar. They don't seem to get the business risks of their suggestions to just give the xls backup to engineers (aka give all passwords of ALL clients to engineers in an unencrypted flat-file where it is easy to copy, print, etc.)
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Alternatives Considered
Dashlane
Dashlane was the best looking of them, we selected it because it went better with our communication style. 1Password was the second on the list, but we liked Dashlane applications more as well. It is really well design and polished, without compromising ease of use or speed.
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Kaseya
We chose IT Glue particularly because it's tailored to IT documentation. As a managed IT service provider, it's perfectly in line with what we were looking for. The flexibility and tagging in particular were the kind of features we were looking for. Confluence is very good, and can be used for a number of things, not just IT documentation, but IT Glue shines for that.
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Return on Investment
Dashlane
  • Greater level of security regarding passwords for the company, definitely a huge bonus
  • Can be frustrating if you're just trying to quickly log into something and it hasn't stored the correct password or doesn't load for some reason
  • Can be a painful setup process if you have to manually remove stored passwords from Chrome/other browsers
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Kaseya
  • We regret the purchase and have received little, if any, ROI.
  • [In my expereience], the main feature we hoped to get ROI from (MyGlue) was so terrible we were embarrassed to roll it out to our clients.
  • Because [I feel] it is slow and clunky, staff find quicker ways to access needed data so this is not used as much as we would have liked.
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ScreenShots

Dashlane Screenshots

Screenshot of Password HealthScreenshot of Admin viewScreenshot of Mobile view toolsScreenshot of Home admin dashScreenshot of Webapp home

IT Glue Screenshots

Screenshot of PasswordsScreenshot of WorkflowsScreenshot of Workflows - choose triggerScreenshot of ApplicationsScreenshot of NetworksScreenshot of Activity logs