What users are saying about
150 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 150 reviews and ratings
84 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.3 out of 100
Based on 84 reviews and ratings
Attribute Ratings
- Datadog is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend

9.0
Datadog
90%
19 Ratings

7.4
Kaseya VSA
74%
28 Ratings
Likelihood to Renew

Datadog
N/A
0 Ratings

10.0
Kaseya VSA
100%
1 Rating
Usability

10.0
Datadog
100%
1 Rating

Kaseya VSA
N/A
0 Ratings
Support Rating

8.8
Datadog
88%
10 Ratings

6.8
Kaseya VSA
68%
15 Ratings
Likelihood to Recommend
Datadog
Datadog is a no-brainer for any environment that relies on multiple servers. Even for one server, it's so much better to use for monitoring and alert capability than anything else I remember looking at before we started using Datadog. Teams can even use it to track their progress of investigating an alert so multiple people aren't unknowingly looking into the same exact issue unnecessarily.

Verified User
Director in Research & Development
Financial Services Company, 1-10 employeesKaseya VSA
If the software functioned as it was intended, it would be probably a 7 out of 10. It lacks the majority of customization that SolarWinds N-central supplies, but also supports some customization that other solutions we have tried do not.Again, if the software didn't consistently break, the ability to implement automated scripting via PowerShell and the capacity to manage 10+ endpoints at once in different windows is great.
Managing Director
Affinity Technology GroupInformation Technology & Services, 1-10 employees
Pros
Datadog
- APIs, the ability to interact with the data we pull into data dog is key. We port the information over to Servicenow, so the ability to pull everything into DataDog, then Servicenow, is a key component of our success here at Wayfair.
- Simple Interface - clean, useful, effective. Allows users to use DataDog for one reason, get work done.
- Lightweight agent on hosts
ServiceNow Lead Engineer/Architect
WayfairInformation Technology and Services, 10,001+ employees
Kaseya VSA
- Being able to see systems that are not within the local network allows us to be able to troubleshoot and work with the end users no matter where they are or where we are as it is cloud based.
- Several functions can be "automated" so staff do not have to keep going back and scanning for updates, push Windows updates and or push sensor updates.
- VSA offers a variety of system information about all of the assets that have the endpoints installed on them so we can easily see the system specs without having to actually connect to them and pull up the SysInfo on each unit.
Director of IT / Purchasing Manager
Macomb / St. Clair Workforce Development BoardNon-profit Organization Management, 51-200 employees
Cons
Datadog
- User interface could be improved in some areas, looking for host information and the agent install link takes a bit of time.
- Configuration of the agent is generally done via a config file which is a pro and a con. It would be nice to have some UI to configure various agent options.
- Billing isn't entirely straightforward, they could use more reports to figure out the source of your monthly costs.
Software Architect
SpringAheadInternet, 51-200 employees
Kaseya VSA
- Support - Like all other competitors support is OK but the product is robust enough to reduce support requirements.
- Customer Service - another team that is a bit poor especially when the issue involves multiple departments. Otherwise, the direct rep is very friendly and professional.
IT Director
CadrenetComputer & Network Security, 11-50 employees
Pricing Details
Datadog
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
Optional
Starting Price
$0 Up to 5 hosts
Datadog Editions & Modules
On-premise Edition
Infrastructure | $15.001 |
---|---|
Log Management | $1.272 |
APM | $31.003 |
- Per Host Per Month
- Per Million Log Events
- Per Host Per Month
SaaS Edition
Free | $01 |
---|---|
Standard | $15/host2 |
Enterprise | Custom3 |
- Up to 5 hosts
- Up to 500 hosts
- 500+ hosts
Additional Pricing Details
—Kaseya VSA
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Kaseya VSA Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
Datadog
No score
No answers yet
No answers on this topic
Kaseya VSA
Kaseya VSA 10.0
Based on 1 answer
Excellent product with easy learning curve

Verified User
Director in Information Technology
Hospital & Health Care Company, 11-50 employeesUsability
Datadog
Datadog 10.0
Based on 1 answer
The user interface is quite intuitive with the exception of the network map. As a deployer of software, it is trivial to setup.

Verified User
Engineer in Information Technology
Information Technology & Services Company, 501-1000 employeesKaseya VSA
No score
No answers yet
No answers on this topic
Support Rating
Datadog
Datadog 8.8
Based on 10 answers
The support team usually gets it right. We did have a rather complicate issue setting up monitoring on a domain controller. However, they are usually responsive and helpful over chat. The downside would be I don’t think they have any phone support. If that is important to you this might not be a good fit.

Verified User
Director in Information Technology
Consumer Goods Company, 51-200 employeesKaseya VSA
Kaseya VSA 6.8
Based on 15 answers
It was lots of back and forth email communication whenever I tried to solve my connection issues. I would send them detailed logs of the date, time, computer, and more of when I was experiencing connection issues. All I would get is an email back a few days later saying that they didn't find an issue in the service

Verified User
Engineer in Manufacturing
Electrical & Electronic Manufacturing Company, 51-200 employeesAlternatives Considered
Datadog
We are still trying other products, but people still like Datadog. After setting up a dashboard, it's great for monitoring instances on Datadog. Also, the DevOps team had a good time setting up Datadog. It means Datadog was way easier to set up compared to those others.

Verified User
Engineer in Information Technology
Information Technology and Services Company, 201-500 employeesKaseya VSA
There are other products that do some of what Kaseya does, but I've not personally worked with another product that does everything Kaseya does. Sure there are plenty of remote control products, but products that do as much as Kaseya are few and far between. Hard to go wrong with the sheer scope of functionality!
IT Manager
Eliassen GroupInformation Technology and Services, 201-500 employees
Return on Investment
Datadog
- One of our critical production databases went down a couple of weeks back. Just because we had the Datadog monitoring enabled for that database, Datadog sent the alerts to PagerDuty and we were instantly notified via pager and email alert. We could act right away and bring up the database within a few mins.
- Ability to create custom screenboards have allowed us to track the critical and warning alerts in front of our eyes all the time
Systems Analyst, Engineering
Dreamworks AnimationEntertainment, 1001-5000 employees
Kaseya VSA
- It has increased the efficiency of operational tasks for our technicians
- It has change the speed at which we are able to deploy updates and software patches
- It caused us to spend additional money on more security tools due to concern from breaches

Verified User
Manager in Information Technology
Utilities Company, 51-200 employees