What users are saying about

Datadog vs Kaseya VSA

Datadog
102 Ratings
Kaseya VSA
74 Ratings

Datadog

102 Ratings
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Score 8.1 out of 100

Based on 102 reviews and ratings

Kaseya VSA

74 Ratings
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Score 7.2 out of 100

Based on 74 reviews and ratings

Likelihood to Recommend

Datadog

Datadog is a no-brainer for any environment that relies on multiple servers. Even for one server, it's so much better to use for monitoring and alert capability than anything else I remember looking at before we started using Datadog. Teams can even use it to track their progress of investigating an alert so multiple people aren't unknowingly looking into the same exact issue unnecessarily.

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Anonymous | TrustRadius Reviewer
Verified User
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Kaseya VSA

If the software functioned as it was intended, it would be probably a 7 out of 10. It lacks the majority of customization that SolarWinds N-central supplies, but also supports some customization that other solutions we have tried do not.Again, if the software didn't consistently break, the ability to implement automated scripting via PowerShell and the capacity to manage 10+ endpoints at once in different windows is great.

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Ben Blissett | TrustRadius Reviewer
Ben Blissett
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Pros

Datadog

  • APIs, the ability to interact with the data we pull into data dog is key. We port the information over to Servicenow, so the ability to pull everything into DataDog, then Servicenow, is a key component of our success here at Wayfair.
  • Simple Interface - clean, useful, effective. Allows users to use DataDog for one reason, get work done.
  • Lightweight agent on hosts

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Anthony Zappala | TrustRadius Reviewer
Anthony Zappala
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Kaseya VSA

  • Being able to see systems that are not within the local network allows us to be able to troubleshoot and work with the end users no matter where they are or where we are as it is cloud based.
  • Several functions can be "automated" so staff do not have to keep going back and scanning for updates, push Windows updates and or push sensor updates.
  • VSA offers a variety of system information about all of the assets that have the endpoints installed on them so we can easily see the system specs without having to actually connect to them and pull up the SysInfo on each unit.

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Allan Eisenhauer | TrustRadius Reviewer
Allan Eisenhauer
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Cons

Datadog

  • User interface could be improved in some areas, looking for host information and the agent install link takes a bit of time.
  • Configuration of the agent is generally done via a config file which is a pro and a con. It would be nice to have some UI to configure various agent options.
  • Billing isn't entirely straightforward, they could use more reports to figure out the source of your monthly costs.

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Kevin Van Heusen | TrustRadius Reviewer
Kevin Van Heusen
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Kaseya VSA

  • Support - Like all other competitors support is OK but the product is robust enough to reduce support requirements.
  • Customer Service - another team that is a bit poor especially when the issue involves multiple departments. Otherwise, the direct rep is very friendly and professional.

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Richard Trivedi | TrustRadius Reviewer
Richard Trivedi
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Likelihood to Renew

Datadog

No score
No answers yet
No answers on this topic

Kaseya VSA

Kaseya VSA 10.0
Based on 1 answer
Excellent product with easy learning curve

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Anonymous | TrustRadius Reviewer
Verified User
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Usability

Datadog

Datadog 10.0
Based on 1 answer
The user interface is quite intuitive with the exception of the network map. As a deployer of software, it is trivial to setup.

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Anonymous | TrustRadius Reviewer
Verified User
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Kaseya VSA

No score
No answers yet
No answers on this topic

Support Rating

Datadog

Datadog 8.4
Based on 12 answers
Our experience working with their support found them to be helpful and quick to respond. Also, as many of their integrations are open source, improvements we desired could be tracked and even driven by us. Their documentation is excellent and makes integrating their tooling simple and makes standing up monitoring for new application a quick and painless process.

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Anonymous | TrustRadius Reviewer
Verified User
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Kaseya VSA

Kaseya VSA 7.8
Based on 15 answers
It was lots of back and forth email communication whenever I tried to solve my connection issues. I would send them detailed logs of the date, time, computer, and more of when I was experiencing connection issues. All I would get is an email back a few days later saying that they didn't find an issue in the service

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Anonymous | TrustRadius Reviewer
Verified User
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Alternatives Considered

Datadog

New Relic APM is a great application performance monitoring tool, but the agent was producing an increased load on our system compared to Datadog. Datadog also gives the flexibility of going outside of the boundaries of the application and looking at system performance as well, which can have a large impact on application performance.

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Stephen Groat | TrustRadius Reviewer
Stephen Groat
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Kaseya VSA

There are other products that do some of what Kaseya does, but I've not personally worked with another product that does everything Kaseya does. Sure there are plenty of remote control products, but products that do as much as Kaseya are few and far between. Hard to go wrong with the sheer scope of functionality!

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Racey Cave | TrustRadius Reviewer
Racey Cave
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Return on Investment

Datadog

  • One of our critical production databases went down a couple of weeks back. Just because we had the Datadog monitoring enabled for that database, Datadog sent the alerts to PagerDuty and we were instantly notified via pager and email alert. We could act right away and bring up the database within a few mins.
  • Ability to create custom screenboards have allowed us to track the critical and warning alerts in front of our eyes all the time

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Rajeshh Raghavan | TrustRadius Reviewer
Rajeshh Raghavan
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Kaseya VSA

  • ROI with Kaseya Virtual System Administrator (VSA) has been great since our and our customer's IT infrastructure reliability has greatly improved.
  • Better utilization of IT resources.
  • Enabled us to sell another service by enabling us to start an RMM division and generate additional revenue.

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Anonymous | TrustRadius Reviewer
Verified User
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Screenshots

Kaseya VSA

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Pricing Details

Datadog

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
Optional

Datadog Editions & Modules

On-premise Edition
Infrastructure$15.001
Log Management$1.272
APM$31.003
  1. Per Host Per Month
  2. Per Million Log Events
  3. Per Host Per Month
SaaS Edition
Free$01
Standard$15/host2
EnterpriseCustom3
  1. Up to 5 hosts
  2. Up to 500 hosts
  3. 500+ hosts
Additional Pricing Details
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Kaseya VSA

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Kaseya VSA Editions & Modules

—
Additional Pricing Details
—

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