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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Datadog

    Score8.8 out of 10
    N/ADatadog is a monitoring service for IT, Dev and Ops teams who write and run applications at scale, and want to turn the massive amounts of data produced by their apps, tools and services into actionable insight.

    $18

    per month per host

    SolarWinds Papertrail

    Score8.9 out of 10
    N/AAustin based SolarWinds acquired log management tool Papertrail in April, 2015.N/A

    Sumo Logic

    Score8.9 out of 10
    N/ASumo Logic is a log management offering from the San Francisco based company of the same name.

    $3

    Per GB Logs

    Pricing
    DatadogSolarWinds PapertrailSumo Logic
    Editions & Modules
    Log Management
    $1.27
    per month (billed annually) per host
    Infrastructure
    $15.00
    per month (billed annually) per host
    Standard
    $18
    per month per host
    Enterprise
    $27
    per month per host
    DevSecOps Pro
    $27
    per month per host
    APM
    $31.00
    per month (billed annually) per host
    DevSecOps Enterprise
    $41
    per month per host
    No answers on this topic
    Essentials
    $3.00
    Per GB Logs
    Enterprise
    $4.00
    Per GB Logs
    Enterprise Security
    $4.25
    Per GB Logs
    Enterprise Suite
    $4.75
    Per GB Logs
    Offerings
    Pricing Offerings
    DatadogSolarWinds PapertrailSumo Logic
    Free Trial
    YesNoNo
    Free/Freemium Version
    YesYesNo
    Premium Consulting/Integration Services
    NoNoNo
    Entry-level Setup FeeOptionalNo setup feeNo setup fee
    Additional DetailsDiscount available for annual pricing. Multi-Year/Volume discounts available (500+ hosts/mo).——
    More Pricing Information
    Community Pulse
    DatadogSolarWinds PapertrailSumo Logic
    Considered Multiple Products
    Datadog
    Chose Datadog
    Datadog visually is up there with the rest of these products. For some projects I use datadog and others I use different open source tools. For our production environment we use datadog and with Puppet the installation on each of our servers makes it quick and easy to install. …
    Incentivized
    SolarWinds
    Chose SolarWinds Papertrail
    As a way to just read your logs in a stream, aggregated across apps, it does that better than Datadog or Honeycomb. While Datadog does have a logging product, Honeycomb does not, so Honeycomb + SolarWinds Papertrail could be useful.
    Incentivized
    Chose SolarWinds Papertrail
    Papertrail is faster and easier to use. Simplicity and ease of use are really important to our team.
    Incentivized
    Chose SolarWinds Papertrail
    I much prefer SolarWinds Papertrail as it just makes things so much easier to read and follow through than other tools. It's much faster, and so much easier to set up and get into a running state. It takes us on average maybe 5-10 minutes to configure our apps to send log data.
    Incentivized
    Sumo Logic
    No answer on this topic
    Key User Insights
    Would buy again
    94%
    Would buy again
    51 Answers
    100%
    Would buy again
    13 Answers
    89%
    Would buy again
    8 Answers
    Delivers good value for the price
    93%
    Delivers good value for the price
    42 Answers
    100%
    Delivers good value for the price
    13 Answers
    100%
    Delivers good value for the price
    9 Answers
    Happy with the feature set
    98%
    Happy with the feature set
    53 Answers
    92%
    Happy with the feature set
    12 Answers
    89%
    Happy with the feature set
    8 Answers
    Lived up to sales and marketing promises
    97%
    Lived up to sales and marketing promises
    33 Answers
    100%
    Lived up to sales and marketing promises
    12 Answers
    No answers on this topic
    Implementation went as expected
    97%
    Implementation went as expected
    37 Answers
    100%
    Implementation went as expected
    13 Answers
    100%
    Implementation went as expected
    6 Answers
    Features
    DatadogSolarWinds PapertrailSumo Logic
    Monitoring Tasks
    Comparison of Monitoring Tasks features of Datadog and SolarWinds Papertrail and Sumo Logic
    Feature
    Datadog
    8.3
    3 Ratings
    2% below category average
    SolarWinds Papertrail
    -
    Ratings
    Sumo Logic
    -
    Ratings
    Remote monitoring8.53 Ratings00 Ratings00 Ratings
    Network device monitoring7.72 Ratings00 Ratings00 Ratings
    Multiple Server Monitoring8.23 Ratings00 Ratings00 Ratings
    Multi-device monitoring8.23 Ratings00 Ratings00 Ratings
    Automated alerts and notifications8.93 Ratings00 Ratings00 Ratings
    Management Tasks
    Comparison of Management Tasks features of Datadog and SolarWinds Papertrail and Sumo Logic
    Feature
    Datadog
    6.5
    2 Ratings
    9% below category average
    SolarWinds Papertrail
    -
    Ratings
    Sumo Logic
    -
    Ratings
    Patch Management7.31 Ratings00 Ratings00 Ratings
    Service configuration management6.41 Ratings00 Ratings00 Ratings
    Software and hardware inventory5.51 Ratings00 Ratings00 Ratings
    Policy-based automation6.92 Ratings00 Ratings00 Ratings
    Reporting
    Comparison of Reporting features of Datadog and SolarWinds Papertrail and Sumo Logic
    Feature
    Datadog
    8.4
    3 Ratings
    6% above category average
    SolarWinds Papertrail
    -
    Ratings
    Sumo Logic
    -
    Ratings
    Performance data reports8.13 Ratings00 Ratings00 Ratings
    Customizable reporting7.83 Ratings00 Ratings00 Ratings
    Data visualization8.83 Ratings00 Ratings00 Ratings
    Risk analysis8.93 Ratings00 Ratings00 Ratings
    Security
    Comparison of Security features of Datadog and SolarWinds Papertrail and Sumo Logic
    Feature
    Datadog
    7.2
    2 Ratings
    4% below category average
    SolarWinds Papertrail
    -
    Ratings
    Sumo Logic
    -
    Ratings
    Data backup and recovery6.41 Ratings00 Ratings00 Ratings
    Antivirus and malware management7.31 Ratings00 Ratings00 Ratings
    Administrator access control7.82 Ratings00 Ratings00 Ratings
    Best Alternatives
    DatadogSolarWinds PapertrailSumo Logic
    Small Businesses
    Amazon CloudWatch
    Score7.8 out of 10
    Logstash
    Score8.6 out of 10
    No answers on this topic
    Medium-sized Companies
    LogicMonitor
    Score8.9 out of 10
    SolarWinds Kiwi Syslog Server
    Score8.1 out of 10
    IBM Security QRadar SIEM
    Score8.9 out of 10
    Enterprises
    ManageEngine Site24x7
    Score10 out of 10
    SolarWinds Loggly
    Score7.7 out of 10
    SolarWinds Security Event Manager (SEM)
    Score8.1 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    DatadogSolarWinds PapertrailSumo Logic
    Likelihood to Recommend
    8.9
    (66 ratings)
    8.6
    (19 ratings)
    9.7
    (17 ratings)
    Likelihood to Renew
    4.3
    (2 ratings)
    9.1
    (1 ratings)
    -
    (0 ratings)
    Usability
    8.7
    (45 ratings)
    9.1
    (1 ratings)
    9.0
    (5 ratings)
    Support Rating
    5.0
    (7 ratings)
    9.1
    (1 ratings)
    8.7
    (6 ratings)
    Implementation Rating
    1.0
    (1 ratings)
    -
    (0 ratings)
    9.0
    (1 ratings)
    Professional Services
    -
    (0 ratings)
    -
    (0 ratings)
    6.2
    (3 ratings)
    User Testimonials
    DatadogSolarWinds PapertrailSumo Logic
    Likelihood to Recommend
    Datadog
    Datadog may be better suited for teams that have a more out-of-the-box infrastructure, on the primary platforms Datadog supports. You may also have better results if you have a bigger team dedicated to devops and/or a bigger budget. We found that trying to adapt it to our use case (small team, .NET on AWS Fargate) wasn't feasible. We continually ran into roadblocks that required us to dig through documentation (and at times, having to figure out some documentation was wrong), go back and forth with support, and in my opinion, waste money on excessive and unintended usages due to opaque pricing models and inaccurate usage reports, as well as broken/non-functional rate sampling controls.
    Incentivized
    Read full review
    SolarWinds
    As a 3rd party endpoint, SolarWinds Papertrail did exactly what it needed to. My hesitation is on the technical aptitude of the colleague receiving the recommendation, as the overall level of command line skill/understanding would have to be high. Web applications are a great solution here, but MOST of them already provide some sort of logging output. The scenario would definitely be in the situation where logging wasn't readily available in the current solution space. IF something like SolarWinds Papertrail was needed, it's probably the de facto thing that I would recommend.
    Incentivized
    Read full review
    Sumo Logic
    SumoLogic is a fantastic log aggregator and analysis tool, a fine alternative to Splunk. Searching is powerful and mostly intuitive and results come fast. If you have application logs in clusters or Kubernetes pods that lose their logs every time they're restarted, Sumo is the solution for you
    Incentivized
    Read full review
    Pros
    Datadog
    • The thing which Datadog does really well, one of them are its broad range of services integrations and features which makes it one step observability solution for all. We can monitor all types of our application, infrastructure, hosts, databases etc with Datadog.
    • Its custom dashboard feature which helps us to visualize the data in a better way . It supports different types of charts through those charts we can create our dashboard more attractive.
    • Its AI powered alerting capability though that we can easily identify the root cause and also it has a low noise alerting capability which means it correlated the similar type of issues.
    Incentivized
    Read full review
    SolarWinds
    • Free configuration on how Papertrail will alert you
    • Easy to setup with your server/application
    • Very intuitive and easy to use
    • Fair pricing policy/plan
    Incentivized
    Read full review
    Sumo Logic
    • Sumo Logic allowed for our InfoSec team to ingest logs from our CDN directly, in real-time, instead of massive compressed archives that were sent every two-hours (the only alternative at the time). Sumo Logic had an app for these logs, that allowed us to easily get an immediate payoff from the data, with canned dashboard and saved searches.
    • Sumo Logic has a fairly extensive REST API when it comes to log sources, source configurations, dashboard data, searches, etc. Their wiki for the API is usually kept up to date.
    • Sumo Logic, during the period of time I had used their product, had added the ability to configure agents via configuration files. This allowed customers to configure their endpoints, and modify the endpoints, with configuration management tools like Chef / Puppet / Salt. Beforehand, the only option was to always make changes either via the web portal or REST API.
    • The solutions engineers were extremely helpful, and easily reachable when issues would occur.
    • Users at our company found it easy to get started, working on new dashboards, scheduled searches, and alerting. The alerting worked well with our third-party paging tool.
    Incentivized
    Read full review
    Cons
    Datadog
    • Alert windows cause lag in notifications (e.g. if the alert window is X errors in 1 hour, we won't get alerted until the end of the 1 hour range)
    • I would appreciate more supportive examples for how to filter and view metrics in the explorer
    • I would like a more clear interface for metrics that are missing in a time frame, rather than only showing tags/etc. for metrics that were collected within the currently viewed time frame
    Incentivized
    Read full review
    SolarWinds
    • The CLI was a bit clunky and required some Linux-y thought to get right (obviously more designed with scripting in mind)
    • Tracking logs in real time (think something like `tail`) wasn't wildly intuitive
    • Accessing/searching archives required a lot of CLI-style pulling/extracting/reg-exing
    Incentivized
    Read full review
    Sumo Logic
    • I like the help center, but I think if it had more GUI tools, it could help new users.
    • Pulling out data is sometimes hard to read, (Maybe if I knew how to export data better, this would not be an issue for me).
    • I would like better know-how on how to create reports that will help our business.
    Incentivized
    Read full review
    Likelihood to Renew
    Datadog
    Definitely will not revisit after our issues and, in my opinion, poor support.
    Incentivized
    Read full review
    SolarWinds
    We are definitely going to continue using Papertrail. It's been a lifesaver.
    Incentivized
    Read full review
    Sumo Logic
    No answers on this topic
    Usability
    Datadog
    There are so many features that it can be hard to figure out where you need to go for your own use case. For example, RUM monitoring us buried in a "Digital Experience" sidebar setting when this is one of our key use cases that I sometimes struggle to find in the application. It appears that ECS + Fargate monitoring was recently released which is great because we had to build a lambda reporting solution for ephemeral task monitoring. But this new feature was never on my radar until I starting clicking around the application.
    Incentivized
    Read full review
    SolarWinds
    It's extremely easy to use. I and new colleagues have never had any issues configuring this tool or setting it up, it works almost out of the box with very simple instructions to follow to configure it to our own environment. I would highly recommend it on that ability alone.
    Incentivized
    Read full review
    Sumo Logic
    Sumo Logic is very powerful but definitely requires some configuration work to get the most out of it. You can get a certification related to this, but it is definitely not something you can just throw together.
    Incentivized
    Read full review
    Support Rating
    Datadog
    The support team usually gets it right. We did have a rather complicate issue setting up monitoring on a domain controller. However, they are usually responsive and helpful over chat. The downside would be I don’t think they have any phone support. If that is important to you this might not be a good fit.
    Incentivized
    Read full review
    SolarWinds
    I honestly have never had the need to use the support team, as we have not run into any issues so far. If we did however, judging from how the tool itself works, I don't doubt that the team would provide excellent support for any issues that we may possibly run into.
    Incentivized
    Read full review
    Sumo Logic
    I would give this rating because I attended a free Sumo Logic training at a WeWork in Chicago. I found the training very useful, and I learned a lot of features that I was not aware of before I went to the training. I like the idea that SumoLogic provides free training seminars. I am certified in level1, and I plan on certifying to level2.
    Incentivized
    Read full review
    Implementation Rating
    Datadog
    Documentation was difficult to work through, rollout was catastrophic (completely outage)
    Incentivized
    Read full review
    SolarWinds
    No answers on this topic
    Sumo Logic
    I was satisfied with the implementation, as at the time, it was the best way to implement the product with the available feature sets in Sumo Logic. User creation and management became more of an issue during continued use, instead of it being an issue related to deploying the product in our environment.
    Incentivized
    Read full review
    Alternatives Considered
    Datadog
    Our logs are very important, and Datadog manages them exceptionally well. We frequently use Datadog services for our investigations. Use case: Monitor your apps, infrastructure, APIs, and user experience.


    Key features:


    Logs, metrics, and APM (Application Performance Monitoring)


    Real-time alerting and dashboards


    Supports Kubernetes, AWS, GCP, and other integrations


    RUM (Real User Monitoring) and Synthetics





    ✅ Best for backend, server, and distributed systems monitoring.
    Incentivized
    Read full review
    SolarWinds
    CloudWatch, by itself, is terrible at search. CloudWatch Insights works great and has powerful search capabilities, but it's more difficult to set up alerts. Also, because Insights charges per search, you have the potential to accumulate a large bill if you need to do many searches. I like that SolarWinds Papertrail has a known monthly cost.
    Incentivized
    Read full review
    Sumo Logic
    Sumo Logic works very well out of the gate. For a small business it has given us what we need. I worked at a larger company previously, and we produced so many logs we had to create a custom logging service to handle them all. Cost and availability are big issues when deciding between the different services, whether self maintained and hosted, or provided by another company.
    Incentivized
    Read full review
    Professional Services
    Datadog
    No answers on this topic
    SolarWinds
    No answers on this topic
    Sumo Logic
    I've assisted several OneLogin customers with partner accounts to Sumo Logic. It has always been pleasant.
    Read full review
    Return on Investment
    Datadog
    • Saved us (time & money) from developing our own monitoring utilities that would pale in comparison
    • Alerts allow us to remedy issues before our customers even know about them
    • Tracking resource usage over time allows us to better plan for future needs, before it becomes a pain-point.
    Incentivized
    Read full review
    SolarWinds
    • SolarWinds Papertrail cost compared to the benefits it provides is a win.
    • When the logs are flooded, and the monthly limits are reached, the failure to post new logs may be a significant drawback.
    • The great search/filter capabilities is key for speedy and precise debugging of incidents that may happen during testing and operation.
    Incentivized
    Read full review
    Sumo Logic
    • I can't think of any negative side effects other than it being SO slow sometimes, but compared to Splunk everything is slow
    • It's SO much cheaper than Splunk that the time it takes to query information is well worth it
    • In the times that we've had Sumo go down or stop logging information, we've found that we'd be absolutely lost without Sumo
    Incentivized
    Read full review
    ScreenShots

    Datadog Screenshots

    Screenshot of the out-of-the-box and customizable monitoring dashboards.Screenshot of Datadog's collaboration features, where users can discuss issues in-context with production data, annotate changes and notify their teams, see who responded to that alert before, and discover what was done to fix it.Screenshot of where Datadog unifies traces, metrics, and logs—the three pillars of observability.Screenshot of some of Datadog's 400+ built-in integrations.Screenshot of Datadog's Service Map, which decomposes an application into all its component services and draws the observed dependencies between these services in real timeScreenshot of centralized log data, pulled from any source.

    SolarWinds Papertrail Screenshots

    Product screenshotProduct screenshotProduct screenshot