Dentrix vs. Epic

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Dentrix
Score 8.9 out of 10
N/A
Dentrix is a practice management software for dentistries that supports both the clinical and business sides of a practice. Dentrix helps build a practice with integrated eServices — dental software that adds new capabilities to your system — and "Dentrix Connected" products from dental technology companies.N/A
Epic
Score 8.3 out of 10
N/A
Epic offers a suite of medical practice management and EHR software.N/A
Pricing
DentrixEpic
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
DentrixEpic
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
DentrixEpic
Considered Both Products
Dentrix
Chose Dentrix
We have worked with both Epic's Wisdom module and Dentrix independently. For us, Epic's platform was beneficial from an IT support standpoint as all other practices/specialties use Epic. Our dentists chose to use the Dentrix platform over Epic's due to specific functionality …
Epic
Top Pros
Top Cons
Features
DentrixEpic
Billing and Claims Management
Comparison of Billing and Claims Management features of Product A and Product B
Dentrix
-
Ratings
Epic
9.3
5 Ratings
17% above category average
Real-time eligibility verification00 Ratings8.94 Ratings
Claims management00 Ratings9.34 Ratings
Coding00 Ratings9.45 Ratings
Patient billing00 Ratings9.45 Ratings
Financial Reporting00 Ratings9.24 Ratings
Patient Scheduling
Comparison of Patient Scheduling features of Product A and Product B
Dentrix
-
Ratings
Epic
8.8
5 Ratings
9% above category average
Rule-based scheduling00 Ratings9.45 Ratings
Automated appointment reminders00 Ratings8.64 Ratings
Automated patient check-in00 Ratings8.93 Ratings
Multi-location support00 Ratings8.64 Ratings
Calendar interface00 Ratings8.35 Ratings
Electronic Medical Records
Comparison of Electronic Medical Records features of Product A and Product B
Dentrix
-
Ratings
Epic
9.1
5 Ratings
21% above category average
Charting / document management00 Ratings9.25 Ratings
Templates00 Ratings9.55 Ratings
Patient portal00 Ratings9.45 Ratings
Mobile/tablet support00 Ratings8.75 Ratings
Fax integration00 Ratings8.63 Ratings
Integration with other EMR and PM systems00 Ratings8.25 Ratings
Workflow automation00 Ratings9.93 Ratings
Speech recognition00 Ratings9.43 Ratings
Customization00 Ratings8.75 Ratings
E-prescribing00 Ratings9.75 Ratings
Medical Security and Privacy
Comparison of Medical Security and Privacy features of Product A and Product B
Dentrix
-
Ratings
Epic
9.3
5 Ratings
10% above category average
HIPAA compliance00 Ratings9.25 Ratings
Role-based permission levels00 Ratings9.25 Ratings
Data backups and redundancy00 Ratings9.25 Ratings
Local mode / networking failsafe00 Ratings9.45 Ratings
Workflow and Scale
Comparison of Workflow and Scale features of Product A and Product B
Dentrix
-
Ratings
Epic
8.9
5 Ratings
13% above category average
Task tracking00 Ratings8.75 Ratings
Specialty-specific workflows00 Ratings8.95 Ratings
Multi-office / multi-physician capabilities00 Ratings8.95 Ratings
Best Alternatives
DentrixEpic
Small Businesses

No answers on this topic

athenaClinicals
athenaClinicals
Score 8.5 out of 10
Medium-sized Companies

No answers on this topic

Qualifacts CareLogic EHR
Qualifacts CareLogic EHR
Score 9.9 out of 10
Enterprises

No answers on this topic

eClinicalWorks
eClinicalWorks
Score 8.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
DentrixEpic
Likelihood to Recommend
7.4
(9 ratings)
10.0
(6 ratings)
Usability
-
(0 ratings)
9.2
(4 ratings)
Support Rating
8.0
(1 ratings)
9.4
(5 ratings)
User Testimonials
DentrixEpic
Likelihood to Recommend
Henry Schein
Dentrix G7 is better suited for small private dental offices that are not doing federal FQHC data reporting every year. G7 doesn't allow for the full capturing of all FQHC data that is needed as the enterprise edition does. Dentrix G7 also is not suited well for mutliple site dental offices as that is not technically supported. There is a work around requiring a Windows terminal server to setup Dentrix as a server application. Any businesses that have multiple dental offices are better suited for the Dentrix Enterprise edition which does allow for this and hosted Dentrix.
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Epic
Epic is great to access from home or anywhere there is a wifi connection. It is very convenient for office or hospital employees. One time when it is not optimal is when I write a Certification of Terminal Illness for a hospice patient. I can never see it again. It drops off of Epic. I wish those notes would remain.
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Pros
Henry Schein
  • Easy to look up, edit, delete, break and make appointments. This is great when you're on the phone with someone and are able to quickly locate them in the system and see what appointments they have.
  • Easily make changes to providers information, colors or schedules. This is nice because we tend to have fill in hygienists and we can change their colors so it will not indicate the same colors as are our normal staff.
  • Easily print reports and deposits from the office manager. This helps us keep track of new patients, aging reports, unscheduled appointments, unscheduled treatment, continuing care appointments and so much more.
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Epic
  • Interdisciplinary Communication: The care of patients improves when you are able to have the entire care team communicate with each other. Epic makes this process very easy by utilizing one chart for all physicians in the organizations. Care decisions and patient safety are greatly improved by seeing past decision making processes.
  • Patient Communication: With features like MyChart and Care Everywhere, Epic gives patients a great deal of control over their information. MyChart acts like a patient portal allowing them to see what their providers have to say, see lab results, make payments, and share information with their doctor all from a mobile device or computer. Having features like this allow the patient to take part in their care.
  • Improves Claim Efficiency: The way that Epic handles insurance claims is incredible. Claims are correct and double checked before they are sent to the insurance companies. This in turn, reduces the number of denials and improves the speed of payments.
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Cons
Henry Schein
  • Outdated--it's not cloud based.
  • Does not pull reports we need for patients like demographics in flow charts.
  • Is not an open API.
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Epic
  • Difficult to find what you need.
  • Almost impossible to correct mistakes.
  • Multiple screens must be navigated to get to what you want.
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Usability
Henry Schein
No answers on this topic
Epic
You should invest time into taking a training class before using Epic, but once you get the hang of it the usability features are endless! My favorite part about Epic is how it is automated and "trained" to catch user errors that would typically be missed in normal documentation/charting. This ensures accuracy and eliminates errors.
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Support Rating
Henry Schein
We have used Dentrix support and they seem to be helpful. We are able to schedule meetings as needed within a short time frame, and are usually able to resolve any issues we may have within 1 or 2 calls. There doesn't seem to be as strong of a user community around Dentrix as there is with Epic.
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Epic
A dedicated support staff for each module/area is provided by Epic. This is beneficial for points of contact, however, not all support staff are created equal, and there seems to be high turnover in these roles(staff seems to turn over every 1-2 years). This can make it challenging for continuity and quick support resolution as new staff are not as familiar with organization-specific needs, environments, and/or questions.
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Alternatives Considered
Henry Schein
I have previously used Eaglesoft and Easy Dental. I have found Dentrix to be very comparable to Eaglesoft, and myself and my team feel that it is relatively essay to use and seems to have a low learning curve for new members added to the team, at least in my experience.
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Epic
Epic gives extensive customization options in terms of utility and view. I have found this to be highly useful and efficient EHR as compared to other EHRs we use in our organization.
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Return on Investment
Henry Schein
  • Allows you to change the date to any date - Negative
  • Simple Document center
  • Sometimes it runs slow
  • Support
  • return on investment
  • integration was easy
  • positive impact
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Epic
  • It must have had a positive impact as things get done quicker, leading to easier billing/coding. It must be saving a lot of money and time. I am not aware of a better product.
  • Employee satisfaction
  • Efficiency
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ScreenShots