DeskRoll Remote Desktop vs. TeamViewer

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
DeskRoll Remote Desktop
Score 8.1 out of 10
N/A
DeskRoll was built to be easy to use by end-users and IT teams alike. It's browser-based, so users being helped do not need to install any applications on their local device; DeskRoll Remote Desktop Sharing requires only a small app on the remote (controlling) computer. DeskRoll guides users through setup and connection processes for 3 basic scenarios: providing remote assistance to a customer, configuring unattended remote access to a remote computer, or configuring unattended remote…
$8.25
per user/per month
TeamViewer
Score 8.3 out of 10
N/A
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
$24.90
per month (billed annually)
Pricing
DeskRoll Remote DesktopTeamViewer
Editions & Modules
DeskRoll Lite
$8.25
per user/per month
DeskRoll Pro 1 Month
$29.95
per seat
DeskRoll Starter
$39
per user/per year
DeskRoll Lite
$99
per user/per year
DeskRoll Pro 1 Year
$299.40
per seat
Remote Access
$24.90
per month (billed annually) 1 Licensed User
Business
$50.90
per month (billed annually) 1 Licensed User
Premium
$102.90
per month (billed annually) 15 Licensed Users
Corporate
$206.90
per month (billed annually) 30 Licensed Users
Offerings
Pricing Offerings
DeskRoll Remote DesktopTeamViewer
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup Fee$3.25 per seat/per monthOptional
Additional DetailsWith each license a user can configure unlimited remote computers to access from any location. Also, users can make unlimited parallel remote connections - each will open in a new browser tab. Users can pause and resume remote sessions.
More Pricing Information
Community Pulse
DeskRoll Remote DesktopTeamViewer
Considered Both Products
DeskRoll Remote Desktop
TeamViewer

No answer on this topic

Top Pros
Top Cons
Features
DeskRoll Remote DesktopTeamViewer
Remote Administration
Comparison of Remote Administration features of Product A and Product B
DeskRoll Remote Desktop
8.2
2 Ratings
1% below category average
TeamViewer
8.2
430 Ratings
1% below category average
Screen sharing8.02 Ratings9.2417 Ratings
File transfer8.02 Ratings8.5400 Ratings
Instant message7.01 Ratings8.0368 Ratings
Over-the-Internet remote session10.02 Ratings8.9411 Ratings
Initiate remote control from mobile8.01 Ratings8.0328 Ratings
Multi-platform remote control8.01 Ratings8.4327 Ratings
Secure remote access with Smart Card authentication00 Ratings7.9135 Ratings
Access to sleeping/powered-off computers00 Ratings7.1270 Ratings
Remote management of servers & workstations00 Ratings8.7358 Ratings
Remote Active Directory® management00 Ratings9.879 Ratings
Centralized management dashboard00 Ratings7.9277 Ratings
Session record00 Ratings8.2272 Ratings
Annotations00 Ratings6.688 Ratings
Monitoring and Alerts00 Ratings7.7204 Ratings
Best Alternatives
DeskRoll Remote DesktopTeamViewer
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Score 9.8 out of 10
Medium-sized Companies
mRemoteNG
mRemoteNG
Score 9.7 out of 10
mRemoteNG
mRemoteNG
Score 9.7 out of 10
Enterprises
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Remote Desktop Services
Score 8.9 out of 10
Remote Desktop Services
Remote Desktop Services
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
DeskRoll Remote DesktopTeamViewer
Likelihood to Recommend
7.0
(2 ratings)
8.3
(481 ratings)
Likelihood to Renew
-
(0 ratings)
9.5
(62 ratings)
Usability
-
(0 ratings)
9.2
(56 ratings)
Availability
-
(0 ratings)
9.1
(4 ratings)
Performance
-
(0 ratings)
9.1
(4 ratings)
Support Rating
-
(0 ratings)
8.9
(50 ratings)
In-Person Training
-
(0 ratings)
9.1
(2 ratings)
Online Training
-
(0 ratings)
9.0
(4 ratings)
Implementation Rating
-
(0 ratings)
8.4
(40 ratings)
Configurability
-
(0 ratings)
9.1
(3 ratings)
Ease of integration
-
(0 ratings)
9.1
(4 ratings)
Product Scalability
-
(0 ratings)
9.1
(4 ratings)
Vendor post-sale
-
(0 ratings)
5.8
(4 ratings)
Vendor pre-sale
-
(0 ratings)
7.4
(4 ratings)
User Testimonials
DeskRoll Remote DesktopTeamViewer
Likelihood to Recommend
Tomsk Inc.
During the pandemic, our company worked remotely. Various staff in our company had technical difficulties or needed assistance installing software in order to work. DeskRoll Remote Desktop helped us to make this process seamless. Rather than deal with the aggravation of trying to walk someone through something over the phone, we were able to get things established in a simple, easy way.
Read full review
TeamViewer
TeamViewer has been essential for the past 10 years working in support with end users who need assistance with software issues or training. The fact that the software is easy to install and easy to get the correct information to log in quickly has made this my go to for all remote help issues.
Read full review
Pros
Tomsk Inc.
  • Ability to remote in at any time
  • Can support unlimited clients with hardware and software issues
  • Multiple remote client logins
  • Cost!
Read full review
TeamViewer
  • Give us internationally active remote access to DIAMES servers at customer side for support issues.
  • Give us the opportunity to present our DIAMES solution live to potential new customers without physical visits.
  • Enable us with three business locations on three continents sharing a common IT environment without physical visiting another of our business location.
  • Gives us the opportunity sharing a life problem in our DIAMES application with software tool providers when we recognize a problem for which we need support.
Read full review
Cons
Tomsk Inc.
  • It could be more cost-effective.
  • It could include better "help" or "how-to" sections for people who are not as tech savvy.
Read full review
TeamViewer
  • Sometimes, it is taking a bit of time to start the session (the incoming connection to load), so that the initializing time of the session can be increased
  • There's no option to create own ID as Your ID. So, it will be user-friendly if we can generate our own TeamViewer ID in our desired way
  • When the network connection is changed (connected to a VPN while the session is active), the session gets disconnected, and sometimes have to restart the TeamViewer, so it's better if TeamViewer can identify the network connection changes automatically and automatically reconnect using the new network.
Read full review
Likelihood to Renew
Tomsk Inc.
No answers on this topic
TeamViewer
We will definitely renew our TeamViewer software license when the time comes. This service works and does not matter on what device you are trying to control (it depends on the license), and it is very responsive and does not seem to use up a lot of data.
Read full review
Usability
Tomsk Inc.
No answers on this topic
TeamViewer
Compared to other products I've used (ConnectWise Control), TeamViewer is harder to set up and get connected. It is especially difficult to set up "permanent" unattended remote access, where you want to be able to connect to and control a remote computer without having to exchange codes and passwords every time you connect.
Read full review
Reliability and Availability
Tomsk Inc.
No answers on this topic
TeamViewer
Always available if setup correctly.
Read full review
Performance
Tomsk Inc.
No answers on this topic
TeamViewer
The application is built on VNC which is a very stable technology.
Read full review
Support Rating
Tomsk Inc.
No answers on this topic
TeamViewer
the few times i have had to contact teamviewer support, they were very responsive and give me quick answers and seemed to understand my problems quickly and easily. I did not have to sit on the phone for hours on hold or get passed around to multiple phone support techs before finding a solution to my issues, so i would rate their support very highly.
Read full review
In-Person Training
Tomsk Inc.
No answers on this topic
TeamViewer
As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage.
Read full review
Online Training
Tomsk Inc.
No answers on this topic
TeamViewer
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
Read full review
Implementation Rating
Tomsk Inc.
No answers on this topic
TeamViewer
No nothing that really sticks out. For the most part I have only had to uninstall and reinstall application a couple of times when I hit a glitch. I will say that on a MAC it is a little harder to implement due to Apple's Permissions that need to be set. Sometimes it needs the client to intervene to get those permissions set.
Read full review
Alternatives Considered
Tomsk Inc.
Cost, ease of use, file transfer and chat capabilities.
Read full review
TeamViewer
Horses for courses they say but all around, TeamViewer is the best software for remote management, period. Pulseway's remote desktop can work well on the phone app but on a desktop, it is often unreliable and drops connections. AnyDesk is not appropriate for our business and is only good on a case-by-case basis.
Read full review
Scalability
Tomsk Inc.
No answers on this topic
TeamViewer
Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop
Read full review
Return on Investment
Tomsk Inc.
  • It saved time, which always saves money!
  • It allowed us to save money on additional software licensing - we now use Quickbooks through the use of DeskRoll Remote Desktop.
  • DeskRoll Remote Desktop allowed us to transition to work-from-home easily, which saved us valuable time during the pandemic.
Read full review
TeamViewer
  • Our travel has decreased significantly, saving a bunch of money but also wear and tear on our fleet vehicles
  • Immediate satisfaction from our customers has greatly increased
  • We now have a significantly higher amount of time available in the office to work on pressing issues.
Read full review
ScreenShots

DeskRoll Remote Desktop Screenshots

Screenshot of DeskRoll remote connection view - Windows remote desktop.Screenshot of DeskRoll wizard that quickly guides you through basic remote access scenarios.

TeamViewer Screenshots

Screenshot of Connect to devices and provide remote support.Screenshot of All devices are a few clicks away.Screenshot of Monitor and manage devices proactively.Screenshot of Screenshot of Gain visibility into IT by tracking assets.