DeskRoll Remote Desktop vs. TeamViewer

During the pandemic, our company worked remotely. Various staff in our company had technical difficulties or needed assistance installing software in order to work. DeskRoll Remote Desktop helped us to make this process seamless. Rather than deal with the aggravation of trying to walk someone through something over the phone, we were able to get things established in a simple, easy way.

Incentivized

Where "TeamViewer" works well :- We mostly use TeamViewer to help Emplyees quickly access their office computers remotely, specially when they're working from Home or travelling. For Example - If someone forgets an important file or need to run software that's only on their office PC , TeamViewer lets them connect easily and keep working without delay. Its also super helpful for our IT team, - Instead of physically going around fixing issues, they can just connect remotely and fix the problems faster, which saves a lot of time. Where TeamViewer isn't great :- the mobile app can be slow and a bit clunky, making it tough to do anything complicated on the go. Also, for bigger teams, Important features like detailed reports and user management are only in the pricier plan. So, if you need advanced tools, TeamViewer might be a hard choice .

Incentivized

• Ability to remote in at any time
• Can support unlimited clients with hardware and software issues
• Multiple remote client logins
• Cost!

Incentivized

• TeamViewer makes remote access and gives us best remote experience during our scan in their network without any disruptions.
• TeamViewer makes remote access and control extremely easy and reliable
• Another strong feature is file transfer, which allows us to securely send patches, documents, or tools during a session

Incentivized

• It could be more cost-effective.
• It could include better "help" or "how-to" sections for people who are not as tech savvy.

Incentivized

• It does not allow a free package for commercial purposes which can be substantial cost for some businesses
• Being a remote access tool and not properly configured, it is very susceptible to security breaches
• Being a heavy resource consumer makes it slow down order version systems and those that are not properly updated.

Incentivized

We need this tool in our day to day business. It is what we do all day remoting into clients devices. In this day and age we can access devices all over the world as long as we have secure internet connection. It certainly saves money in gas, and even if you are away you can help.

Incentivized

TeamViewer is a reliable and really strong tool for accessing remote IT platforms secure and fast. We don't know any product that provide us such strong functionality to make our life as a internationally recognized MES provider with DIAMES with an international clientele so easy. We look forward for any new TeamViewer functionality that supports us even more.

Incentivized

Always available if setup correctly.

Incentivized

The application is built on VNC which is a very stable technology.

the few times i have had to contact teamviewer support, they were very responsive and give me quick answers and seemed to understand my problems quickly and easily. I did not have to sit on the phone for hours on hold or get passed around to multiple phone support techs before finding a solution to my issues, so i would rate their support very highly.

Incentivized

As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage.

Incentivized

I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.

We used TeamViewer within our scope of a unified endpoint management. Access rights are managed by location and user, both in regard to the state legislation and the company’s regulations. Our IT dashboard has now integrated the remote support KPIs which i derived from TeamViewer usage data.

Cost, ease of use, file transfer and chat capabilities.

Incentivized

First of all the overall experience of TeamViewer feels and looks user friendly more than AnyDesk. The secure connection of 256-bit AES encryption and RSA 2048-bit key exchange. With TeamViewer, experienced users have numerous advanced options to help employees effectively, while with AnyDesk, you don't get. The mobile version of TeamViewer has almost the same options as the desktop version.

Incentivized

Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop

Incentivized

• It saved time, which always saves money!
• It allowed us to save money on additional software licensing - we now use Quickbooks through the use of DeskRoll Remote Desktop.
• DeskRoll Remote Desktop allowed us to transition to work-from-home easily, which saved us valuable time during the pandemic.

Incentivized

It took about 3 months.

• Customer Support of our business has become more interactive with customers, leading to faster resolution of their problems.
• Remotely accessing devices in our office allows employees to stay productive while working from home.
• TeamViewer helps us to collaborate with other firms for projects we're doing.

Incentivized