Likelihood to Recommend If you have lots of servers to manage, lots of credentials, different protocols, documents, other files, and need a single tool to manage it, this is the tool. Active Directory integrated, user and groups permissions, audit everything, keep data in encrypted files or in a database, customize everything, even the installer,
Read full review I think for ANY environment it's worth taking it out for a test drive. It's very powerful, especially when using the agent to connect to sessions where the end user doesn't need admin rights but when not in a VDI environment it likely would perform better with its built in functionality to ask for elevation. It is really powerful, even with the ability to run command line scripts without the user seeing (kind of a built in psexec) and it does work with Mac and Linux to some degree too so it really is worth trying out regardless of your environment. It may be just what you're looking for and the sales folks at DRE are not pushy at all, at least in my experience, and give great advice even at the expense of selling less licenses!
Read full review Pros Customer service delivery, whereby you can connect to clients to assist and resolve an incident. Working from home logging onto office based machine. It helps to attend to a problem more quickly, thereby saving the cost of relocation and commuting to distant places. Speed and cost elements are critical here. Read full review The ability to send ad hoc links to a Samanage ticket allows users to be helped even if they're on their home computer and need assistance logging into our VPN was essential for us in the COVID-19 transition to an at home workforce! The methods of deployment are nice and easily managed through GPO. The interface of seeing waiting sessions and options to collaborate with other technicians is nice and user friendly. Read full review Cons I would like to see advanced auditing in the Devolution's drive data source like there are in some of the others. But that's just something I'd like to see, it doesn't hinder my using the app. I would love to see even more addons available from even more software and service developers, but again the addon manager is great already so it's not a hindrance what so ever. Read full review Connectivity to a helpdesk/knowledgebase would be nice feature so users can do self-help Offering a branded version of the client/agent would be a nice touch for businesses A web-only version of the technician console for remote support would be a nice feature Read full review Likelihood to Renew I've been using RDM for about 10 years now. I started with the free version, which I used for a few years, and eventually switched to the Enterprise version. I can never go back now! I use this tool for everything and cannot see doing my job without it! Whenever we have someone new come in or bring in a vendor/contractor, they always ask me what RDP tool I'm using. Once I explain about it's features and all, they're usually instantly sold on it. :)
Read full review Usability I use this tool for almost everything in my day to day job. I launch the VMware VI Client from RDM. I launch vSphere Web Client Sessions from RDM. I RDP from RDM. Access Dell iDRAC and HP iLO via RDM, as well as Cisco UCS Manager and iKVM. I have saved SSH Sessions to my VMware hosts. I have URLs saved to get to things like IPAM, etc
Read full review Support Rating I've never had to use support as I've never had an issue. That said, you can open a support ticket right from the UI. The user forums are active, and there are thousands of threads covering many topics. Very easy to get support if needed. This is an easy ten.
Read full review SolarWinds Dameware Remote Everywhere is an easy to use software package. The manuals are easy to understand, and the installation is simple and straightforward. The Maintenance and support costs are relatively reasonable, and we maintain support and maintenance strictly for the upgrades rather than support. Over the years, SolarWinds has released numerous feature enhancements to the software package, making SolarWinds Dameware Remote Everywhere indispensable on our network.
Read full review Implementation Rating The implementation was completely successful. We had no issues!
Read full review Alternatives Considered The types of sessions. You are not limited to just RDP sessions, you can do SSH, Web Browser, iLO, or really any session you can imagine that you might use to connect to a remote service The extensions, add-ons, and features of RDM. You simply can do a lot more. Automation - There's additional things you can do that help automate your workday to make things easier The interface - It's easier to navigate and deal with multiple sessions at a time. Read full review We basically selected this for our one of the SolarWinds Project. In that we needed to take remote session and screensharing and do the analysis and troubleshooting. In our initial analysis itself we got the excellent result, and it was too quick. We were very much inspired from this. Later on, we started using SolarWinds Dameware Remote Everywhere (DRE) for almost all the projects of SolarWinds. Highly appreciated, thanks team.
Read full review Return on Investment A common place for storage for all users. Instead of employees using multiple different password management systems, they all use Remote Desktop Manager to store them now. We don't have to buy licenses from multiple vendors when everyone uses Remote Desktop Manager. Read full review seamless installation of MSI or EXE No Codes to enter when installing agent Agent automatically connects to cloud dashboard our deployment tool has messed up a couple of times, so agents get uninstalled or not installed when this occurs, and we can't see a computer in the dashboard Read full review ScreenShots Remote Desktop Manager Screenshots SolarWinds Dameware Remote Everywhere (DRE) Screenshots