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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Diligent One Platform

    Score8.3 out of 10
    N/ADiligent One Platform offers a unified solution for Governance, Risk, and Compliance (GRC) management, providing a comprehensive overview of risks and insights in one place.N/A

    OpenText Documentum

    Score9 out of 10
    N/AOpenText acquired Documentum from Dell EMC in 2017, and now supports the enterprise content management (ECM) system. The vendor says users can build content-centric applications and solutions from collaborating on business documents to delivering case-based applications to managing highly precise processes in the most regulated business environments.N/A
    Pricing
    Diligent One PlatformOpenText Documentum
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Diligent One PlatformOpenText Documentum
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Community Pulse
    Diligent One PlatformOpenText Documentum
    Considered Both Products
    Diligent Corporation
    No answer on this topic
    OpenText
    No answer on this topic
    Key User Insights
    Would buy again
    91%
    Would buy again
    67 Answers
    No answers on this topic
    Delivers good value for the price
    93%
    Delivers good value for the price
    52 Answers
    No answers on this topic
    Happy with the feature set
    88%
    Happy with the feature set
    65 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    78%
    Lived up to sales and marketing promises
    38 Answers
    No answers on this topic
    Implementation went as expected
    84%
    Implementation went as expected
    48 Answers
    No answers on this topic
    Features
    Diligent One PlatformOpenText Documentum
    Governance, Risk & Compliance
    Comparison of Governance, Risk & Compliance features of Diligent One Platform and OpenText Documentum
    Feature
    Diligent One Platform
    5.3
    52 Ratings
    33% below category average
    OpenText Documentum
    -
    Ratings
    Common repository of GRC items6.648 Ratings00 Ratings
    Risk management6.944 Ratings00 Ratings
    Integration with Corporate Performance Management (CPM) systems4.225 Ratings00 Ratings
    GRC policy management4.026 Ratings00 Ratings
    Incident management4.525 Ratings00 Ratings
    Enterprise Content Management
    Comparison of Enterprise Content Management features of Diligent One Platform and OpenText Documentum
    Feature
    Diligent One Platform
    -
    Ratings
    OpenText Documentum
    9.2
    7 Ratings
    13% above category average
    Content capture & imaging00 Ratings10.07 Ratings
    File sync, storage & archiving00 Ratings9.07 Ratings
    Document management00 Ratings9.07 Ratings
    Records management00 Ratings9.07 Ratings
    Content search & retrieval00 Ratings9.07 Ratings
    Enterprise content collaboration00 Ratings9.07 Ratings
    Content publishing & creation00 Ratings9.07 Ratings
    Security, risk management & information governance00 Ratings10.07 Ratings
    Contract lifecycle management00 Ratings9.07 Ratings
    Automated workflows00 Ratings9.03 Ratings
    Artificial intelligence00 Ratings9.03 Ratings
    Mobile support00 Ratings9.03 Ratings
    Integration00 Ratings10.03 Ratings
    Best Alternatives
    Diligent One PlatformOpenText Documentum
    Small Businesses
    No answers on this topic
    Egnyte
    Score9.3 out of 10
    Medium-sized Companies
    No answers on this topic
    Epicor ECM
    Score7.7 out of 10
    Enterprises
    No answers on this topic
    Dashpivot - By Sitemate
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Diligent One PlatformOpenText Documentum
    Likelihood to Recommend
    7.9
    (75 ratings)
    9.0
    (10 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.0
    (4 ratings)
    Usability
    6.8
    (37 ratings)
    -
    (0 ratings)
    Performance
    -
    (0 ratings)
    9.0
    (1 ratings)
    Support Rating
    10.0
    (1 ratings)
    7.0
    (1 ratings)
    Implementation Rating
    5.8
    (34 ratings)
    9.0
    (1 ratings)
    User Testimonials
    Diligent One PlatformOpenText Documentum
    Likelihood to Recommend
    Diligent Corporation
    Diligent Community is well suited for entities in the public sector who need to comply with the Brown Act. Diligent One Platform is not well suitable for those who are not tech savvy. Board members who are older and do not use the Diligent One Platform frequently, are not comfortable using some of the functionality - such as voting - so it still needs to be done on the back-end.
    Incentivized
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    OpenText
    Documentum is best used in medium to large institutions that can afford it, have alternate solutions for web publishing, and who have either in-house developers or can hire good Documentum developers (not the ones who know Java but do not understand ECM). It is, in my opinion, the best heavy duty ECM solution out there, assuming OT is not gutting it as we speak. That is my only hesitation to not giving it a 10, OpenText is an unknown quantity in this and I worry that they will only support Documentum until they have figured out how to fill the gap between Documentum and OT and then offer a migration path to OT with a Documentum sunsetting as an incentive.
    Incentivized
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    Pros
    Diligent Corporation
    • Enhance business compliance by maintaining records and documents for all our processes and reports, which allows us to not worry about training new people in case resources are transferred.
    • We integrated risk assessment tools and business continuity plans, which allowed proactive identification and mitigation of potential business risks.
    • It helped to secure communication channels with confidential discussions and document sharing among team members and leadership.
    Incentivized
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    OpenText
    • Records management: Compared to other content management systems, this provides a efficient and scalable solution. It gives lot of flexibility in managing the content as Records or Legal holds.
    • Workflow system has external plugins to connect with FAX, Mail, Database and FTP servers etc. which gives an option to integrate with any system with documentum.
    • Creation of websites and maintenance is easy. Content authors can create the pages with effective mechanism.
    Incentivized
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    Cons
    Diligent Corporation
    • Communicating new tools and improvement to current tools
    • The product names are confusing, There are different names for similar things
    • The visualization tools are not as good as tools dedicated for that it is not clear when to use one or another
    • the licencing for compliance scripts is complicated especially in countries outside US
    Incentivized
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    OpenText
    • WDK framework has been the biggest drawbacks from the application speed point of view, as well as client complexity and not so natural look and feel. Yes, with the latest releases much of these features are improved.
    • EMC is very expensive to buy, own and support, where some products require many dependent Docuemntum products to be installed to work at its best.
    Read full review
    Likelihood to Renew
    Diligent Corporation
    No answers on this topic
    OpenText
    Stability is a key factor as well as its flexibility. Also, any organization that deploys Documentum will have made a significant investment in terms of time and money, so not renewing its commitment can come with a significant cost. That said, the decision to deploy Documentum initially should come only after extensive evaluation, knowing that once deployed it will likely remain the platform of choice.
    Incentivized
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    Usability
    Diligent Corporation
    I give it a 7. It has had a significant impact on the GRC department in terms of efficiency and effectiveness. At the start it took some time to tailor it to our unique business needs and to set up all our requirements. I would say the superpower of the tool is really here, in terms of time saving in report prep and manual testing. We have really used the control self assessment ability to have a strong impact on the business which helped to improve the internal control culture across the business. The dashboarding abilities had limitations for us and we created our own internal dashboards more suited to our operational needs. There is a steep learning curve for the admin roles who manage the system but I assume this will be the case for most of these types of systems. On the opposite side the end user usability is very good and easy to grasp.
    Incentivized
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    OpenText
    No answers on this topic
    Support Rating
    Diligent Corporation
    HighBond by Galvanize support has some of the best and fastest support that I have experienced. Though we only contact them through emails, they were quick to provide insightful information about our problems. Whenever we email them about an issue, they would be able to reply in less than an hour, ready and prepared with useful solutions to address the issue.
    Incentivized
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    OpenText
    Support is better than with ECM, but could use some improvement.
    Incentivized
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    Implementation Rating
    Diligent Corporation
    We’re pretty satisfied with the implementation offering and the reading experiences provided. With our quarterly audits, this tool has made the task much more accessible. The outcome of version control of documents is easy to accomplish, and gathering all the records in one place makes it more accessible.
    Incentivized
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    OpenText
    No answers on this topic
    Alternatives Considered
    Diligent Corporation
    I'm excited about diligent due to the fact that they provide many tools to support compliance through use of analytics and testing processes. We also use FloQast, for which I'm an advocate for, however I'm not sure they have expanded yet to support analytics and testing. I don't have any further experience with other products
    Incentivized
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    OpenText
    At the time it was purchased it was one of the best, most robust solutions available on the market.
    Incentivized
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    Return on Investment
    Diligent Corporation
    • A lot of time and efficiency has been saved for my team as we continue to find different ways to automate tests, continuous monitoring projects, etc. We have been able to shift our focus on enhancement projects that previously had been on the back burner until we had switched to the Diligent One Platform.
    Incentivized
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    OpenText
    • After this product, the client is able to manage content security and due to it, the client is able to use the business process, and this really reduces effort and increases the profit in business.
    • It provides integration with SAP easily which really helps the client to manage this effectively and with minimum effort system is ready to use.
    • Also searching, automated flows also create a bigger impact and reduce a lot manual effort.
    Incentivized
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    ScreenShots

    Diligent One Platform Screenshots

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