Document360 vs. Helpjuice

Document360

Helpjuice

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Document360	Score 9.6 out of 10	Mid-Size Companies (51-1,000 employees)	Document360 by Kovai is presented by the vendor as a knowledge base software that scales with a product. Document360 helps users' teams create, collaborate and publish self-service knowledge base.	$99 per month
Helpjuice	Score 8.3 out of 10	Enterprise companies (1,001+ employees)	Helpjuice is a web app that companies can use to keep their help pages up-to-date. Instead of answering the same question repeatedly, companies can use Helpjuice to keep track of content. This app includes analytics that enable businesses to see the content their users are searching for the most as well as content that needs improvement. The vendor says that companies that manage a support page full of FAQs and user guides can benefit from using Helpjuice. This app can be integrated…	N/A

Pricing

Document360

Helpjuice

Editions & Modules

Startup Plan: $99
per year per installation
Business Plan: $249
per year per installation
Enterprise: $499
per year per installation

No answers on this topic

Offerings

Pricing Offerings
Document360	Helpjuice
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	Yes

Entry-level Setup Fee

No setup fee

Additional Details

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Every Plan Comes With A 100% Money-Back Guarantee, No Questions Asked.

More Pricing Information

Community Pulse
	Document360	Helpjuice
Top Pros	Pro Knowledge base Pro Self service Pro Backup and restore	Pro User friendly Pro Easy to search
Top Cons	Minus Mobile app Minus Lack of integration Minus Bit tricky	Minus Users can get Minus Easy to use Minus Privacy settings

Features

Document360

Helpjuice

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	Document360 - Ratings	Helpjuice 6.5 2 Ratings 19% below category average
Organize and prioritize service tickets	00 Ratings	6.01 Ratings
Expert directory	00 Ratings	7.02 Ratings
Subscription-based notifications	00 Ratings	7.01 Ratings
ITSM collaboration and documentation	00 Ratings	6.02 Ratings
Ticket creation and submission	00 Ratings	5.01 Ratings
Ticket response	00 Ratings	8.01 Ratings

Self Help Community

Comparison of Self Help Community features of Product A and Product B
	Document360 - Ratings	Helpjuice 8.0 3 Ratings 3% above category average
External knowledge base	00 Ratings	8.02 Ratings
Internal knowledge base	00 Ratings	8.03 Ratings

Multi-Channel Help

Comparison of Multi-Channel Help features of Product A and Product B
	Document360 - Ratings	Helpjuice 7.6 2 Ratings 1% below category average
Customer portal	00 Ratings	8.02 Ratings
IVR	00 Ratings	6.01 Ratings
Social integration	00 Ratings	8.01 Ratings
Email support	00 Ratings	8.01 Ratings
Help Desk CRM integration	00 Ratings	8.01 Ratings

Best Alternatives
	Document360	Helpjuice
Small Businesses	Notion Score 8.8 out of 10	Agiloft Flexible Service Desk Suite Score 9.0 out of 10
Medium-sized Companies	Tridion Score 9.0 out of 10	Agiloft Flexible Service Desk Suite Score 9.0 out of 10
Enterprises	Tridion Score 9.0 out of 10	SAP Service Cloud Score 8.7 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Document360	Helpjuice
Likelihood to Recommend	9.9 (7 ratings)	8.5 (3 ratings)

User Testimonials
	Document360	Helpjuice
Likelihood to Recommend	Kovai.co DOC360 is more than just a resource.Doc360 is an indispensable tool for any team seeking something distinctive, visually appealing, and highly efficient. Having tried various Knowledge bases in the past, DOC360 stands out for its exceptional ease of use, functionality and aesthetic appeal earning praise both from me and my team Verified User Anonymous Read full review	Helpjuice With the ability to set docs public and private, we've merged two repositories and solely work from Helpjuice. Not only is this easier, it also helps ensure the messaging is consistent internally and externally. Incentivized Verified User Anonymous Read full review
Pros	Kovai.co The support team at DOC360 is truly outstanding. What sets them apart is their exceptional availability and transparency Doc360 consistently strives to improve their products regularly introducing new features that enhances our overall experience Verified User Anonymous Read full review	Helpjuice Provides exact information Practical Knowlege Useful information Incentivized VM Vijay Mehta Administrative Services Manager Read full review
Cons	Kovai.co Adding support to include large videos and images online. Integration with Salesforce. Auto correct spellings and word suggestion. Incentivized Jenil Desai Staff Software Engineer Read full review	Helpjuice It's pretty easy to use as is. The area when forms are uploaded can be improved, seems like it can be done with less effort. Incentivized Verified User Anonymous Read full review
Alternatives Considered	Kovai.co Document360 is the first knowledge base customer support tool that our organization implemented, and this tool has increased our team's productivity drastically. One of the reasons we purchased this tool was the price. Document360 has a lot of online video tutorials which again helped our decision to purchase this tool. Rohit Pradeep Duty Manager Read full review	Helpjuice Helpjuice all the way. Navigating is much easier and seems to index content much better IMO. Incentivized Verified User Anonymous Read full review
Return on Investment	Kovai.co It boasts expectional customer support with a highly responsive team. Their customization is unparalleled offering assistance in tailoring virtually any aspects of the platform for our needs The user interface is straightforward and intuitive $20,000 annual savings in creating SOP documents. $30,000 annual savings+ for customer -facing how to documents 10 x improvements of speed of documents getting to our customers Verified User Anonymous Read full review	Helpjuice Converting clients Tickets management Client management Incentivized VM Vijay Mehta Administrative Services Manager Read full review
ScreenShots	Document360 Screenshots	Helpjuice Screenshots