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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    DocuSign

    Score8.7 out of 10
    N/ADocuSign supports transactions with document sharing and electronic signature, as well as automated and guided data collection and entry, record updating across disparate systems and payment collection upon agreement, as well as analytics and reporting.

    $15

    per month

    eDOCS

    Score6 out of 10
    N/AOpenText eDOCS is presented as a light-footprint, cost-effective and highly-flexible enterprise content management (ECM) solution for Legal, Corporate Legal, Public Sector and Professional Service organizations and corporate law departments. eDOCS aims to ensure sensitive work product is securely managed throughout the content lifecycle, while remaining easily accessible for day-to-day operations, to enable users to deliver exceptional enterprise content services to their clients.N/A
    Pricing
    DocuSigneDOCS
    Editions & Modules
    Personal
    $15
    per month
    Real Starter
    $15
    per month
    DocuSign for Realtors
    $35
    per month
    Standard
    $40
    per month
    Business Pro
    $60
    per month
    Advanced Solutions
    Custom Pricing
    No answers on this topic
    Offerings
    Pricing Offerings
    DocuSigneDOCS
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    DocuSigneDOCS
    Considered Both Products
    DocuSign
    No answer on this topic
    OpenText
    No answer on this topic
    Key User Insights
    Would buy again
    85%
    Would buy again
    79 Answers
    100%
    Would buy again
    7 Answers
    Delivers good value for the price
    84%
    Delivers good value for the price
    66 Answers
    100%
    Delivers good value for the price
    6 Answers
    Happy with the feature set
    88%
    Happy with the feature set
    82 Answers
    100%
    Happy with the feature set
    7 Answers
    Lived up to sales and marketing promises
    83%
    Lived up to sales and marketing promises
    62 Answers
    No answers on this topic
    Implementation went as expected
    87%
    Implementation went as expected
    67 Answers
    No answers on this topic
    Features
    DocuSigneDOCS
    Enterprise Content Management
    Comparison of Enterprise Content Management features of DocuSign and eDOCS
    Feature
    DocuSign
    -
    Ratings
    eDOCS
    8.6
    7 Ratings
    6% above category average
    Content capture & imaging00 Ratings8.85 Ratings
    File sync, storage & archiving00 Ratings8.67 Ratings
    Document management00 Ratings9.27 Ratings
    Records management00 Ratings9.17 Ratings
    Content search & retrieval00 Ratings9.17 Ratings
    Enterprise content collaboration00 Ratings8.26 Ratings
    Content publishing & creation00 Ratings8.37 Ratings
    Security, risk management & information governance00 Ratings8.17 Ratings
    Contract lifecycle management00 Ratings8.66 Ratings
    Automated workflows00 Ratings8.17 Ratings
    Artificial intelligence00 Ratings8.34 Ratings
    Mobile support00 Ratings8.67 Ratings
    Integration00 Ratings8.87 Ratings
    Best Alternatives
    DocuSigneDOCS
    Small Businesses
    BoldSign, by Syncfusion
    Score10 out of 10
    Egnyte
    Score9.3 out of 10
    Medium-sized Companies
    OneSpan Sign
    Score9.6 out of 10
    Epicor ECM
    Score7.7 out of 10
    Enterprises
    Conga Sign
    Score8.7 out of 10
    Dashpivot - By Sitemate
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    DocuSigneDOCS
    Likelihood to Recommend
    9.0
    (161 ratings)
    8.1
    (7 ratings)
    Likelihood to Renew
    7.0
    (12 ratings)
    -
    (0 ratings)
    Usability
    8.5
    (19 ratings)
    -
    (0 ratings)
    Availability
    10.0
    (3 ratings)
    -
    (0 ratings)
    Performance
    10.0
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    10.0
    (46 ratings)
    -
    (0 ratings)
    Online Training
    10.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    10.0
    (5 ratings)
    -
    (0 ratings)
    Product Scalability
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    DocuSigneDOCS
    Likelihood to Recommend
    DocuSign
    This product is well suited in the use case that I provided before: when it comes to onboarding employees and providing a clear channel for decision making for human resources, this is an excellent tool to accomplish that. I would say the weak points is when you have back and forth communication with users that it might seem a little redundant to have that back and forth communication in that scenario.
    Incentivized
    Read full review
    OpenText
    My team and I have benefited positively from the work of this platform. Our content and any data that is created during the project implementation process are securely stored in a safe storage space. Documents are arranged well to enhance faster identification during the time of reference. It provides cloud-based based backup support to minimize file losses. It is best suited to the electronic data management suite.
    Incentivized
    Read full review
    Pros
    DocuSign
    • Ease of sending the same document out to multiple recipients, at multiple locations, for multiple signatures
    • Quick turnaround - once the recipient signs the document, we receive notification and the document back immediately
    • Can resend, alter, change, and/or add to the email and/or document that is sent out very easily
    • The recipient can save the document after signing, so they too have their own electronic copy for their records
    Incentivized
    Read full review
    OpenText
    • Secure.
    • Accessibility.
    • User experience.
    • Ease of use.
    • One stop solution for all types of file/data storage.
    • Can be accessed via mobile, tablet, laptops.
    Incentivized
    Read full review
    Cons
    DocuSign
    • Tracking, particularly when collecting signatures through connected applications, such as an ATS, is not always clean or easily traceable.
    • Formatting documents to handle electronic signature types (signatures, initials, etc.) is not always easy, and highly dependent on the partner's technology.
    • It is not convenient to have to use DocuSign as a stand alone product if the signatures are required for 3rd party applications. It definitely excels on its own, but the scope of that usage, at least for us, is slim.
    Incentivized
    Read full review
    OpenText
    • Their learning services could improve
    • The cloud management isn't the best in the market
    Incentivized
    Read full review
    Likelihood to Renew
    DocuSign
    I can't imagine doing business without DocuSign now. I would never want to go back to the way we used to do things. The "new way" is "the way" is "the right way." We can honestly be proud of a "one right way" process and not have to suffer through "5 ways for 5 days."
    Incentivized
    Read full review
    OpenText
    No answers on this topic
    Usability
    DocuSign
    Generally user-friendly once you have command of the basics, but also has a lot of nuances that can make it difficult to train others on. DocuSign University is a helpful tool, but understandably a lot of content to get through to become a well-versed user. A lot of different functionalities but only a few I use on a weekly basis.
    Incentivized
    Read full review
    OpenText
    No answers on this topic
    Reliability and Availability
    DocuSign
    It does not go down. I have had zero issues with DocuSign, approaching 4 years.
    Incentivized
    Read full review
    OpenText
    No answers on this topic
    Performance
    DocuSign
    Everything loads quickly. Reports are generated in a reasonable time. No noticeable difference in integrated software processing speeds.
    Incentivized
    Read full review
    OpenText
    No answers on this topic
    Support Rating
    DocuSign
    I'd give them a 10, but there has been 1 or 2 small cases that seemed to fall to the wayside, but I was able to call them up and get them resolved. We were having a bad implementation night (after midnight) and we needed assistance from Docusign. They were able to get an engineer to help us in the early morning hours
    Incentivized
    Read full review
    OpenText
    No answers on this topic
    Online Training
    DocuSign
    Docusign is super easy to use, and apart from a few administration details, there was really nothing to train on. Post implementation, there were issues with configuration of auto-filled documents with the integrating 3rd party. That training required some time, because the DocuSign expert took the time to walk me through the 3rd party's configuration (how often does that happen?) so I could see how DocuSign should be best used to overcome weaknesses in the 3rd party platform. 10/10 expert care.
    Incentivized
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    OpenText
    No answers on this topic
    Implementation Rating
    DocuSign
    Until you get the hang of it, I recommend doing several internal tests before sending a document to a client. As I mentioned earlier, you have to go through a bit of trial and error at first to verify that the workflow works as expected.
    Read full review
    OpenText
    No answers on this topic
    Alternatives Considered
    DocuSign
    There has never been anything that we could really compare to Docusign. We have tried sending documents in a PDF version, but that was not nearly as efficient. DocuSign saves your signature in the system and uses that as it goes through your documents.
    Incentivized
    Read full review
    OpenText
    Microsoft SharePoint is a simpler alternative for OpenText eDOCS. It can be used for the same objectives, i.e. to share and manage content, search for information, and collaborate across business areas. Integration with other applications and platforms can be rather limited, in comparison to OpenText eDOCS, but the interface can be considered cleaner than the one of OpenText.
    Incentivized
    Read full review
    Scalability
    DocuSign
    In my years of using DocuSign, I have never had an outage. I haven't even encountered a bug.
    Incentivized
    Read full review
    OpenText
    No answers on this topic
    Return on Investment
    DocuSign
    • Less paper use, faster signature times, less time standing at the printer/scanner to send documents to yourself
    • Security over your signature! Security over your company's signature and authorization to approve projects, cash flow etc
    • Love audit trails and the seamless tracking of the status of the document
    Incentivized
    Read full review
    OpenText
    • Pros: providing secure application so that we do not worry about security perspective much.
    • Pros : Ease of use.
    • Pros : Accessible via mobile, tablets, cloud, laptops.
    • Cons: Complex.
    • Cons : Pricing can be improved.
    Incentivized
    Read full review
    ScreenShots

    DocuSign Screenshots

    Product screenshotProduct screenshotProduct screenshot