TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Contact about e-automate

Please fill out the form below to get in touch.

ECI Software Solutions

Connect with ECI Software Solutions

What are you interested in?

Already have an account?

You hereby consent to have TrustRadius share the information supplied on this form with ECI Software Solutions so that ECI Software Solutions and TrustRadius may contact you in regard to the information requested.

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Doodle

    Score8.5 out of 10
    N/ADoodle is appointment scheduling software from the Swiss company of the same name.

    $15

    per month per seat

    e-automate

    Score8.4 out of 10
    N/AECI Software Solutions offers e-automate, an ERP for office technology companies to automate business workflows and increase contract profitability.N/A
    Pricing
    Doodlee-automate
    Editions & Modules
    Free
    $0
    1 user
    Pro
    $15
    per month per user
    Team
    $19.95
    per month per user
    Enterprise
    Contact Sales
    No answers on this topic
    Offerings
    Pricing Offerings
    Doodlee-automate
    Free Trial
    NoNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsDiscount available for annual billing.—
    More Pricing Information
    Community Pulse
    Doodlee-automate
    Considered Both Products
    Doodle AG
    No answer on this topic
    ECI Software Solutions
    No answer on this topic
    Key User Insights
    Would buy again
    91%
    Would buy again
    20 Answers
    91%
    Would buy again
    48 Answers
    Delivers good value for the price
    90%
    Delivers good value for the price
    18 Answers
    93%
    Delivers good value for the price
    40 Answers
    Happy with the feature set
    91%
    Happy with the feature set
    20 Answers
    89%
    Happy with the feature set
    47 Answers
    Lived up to sales and marketing promises
    94%
    Lived up to sales and marketing promises
    17 Answers
    81%
    Lived up to sales and marketing promises
    22 Answers
    Implementation went as expected
    89%
    Implementation went as expected
    17 Answers
    85%
    Implementation went as expected
    29 Answers
    Best Alternatives
    Doodlee-automate
    Small Businesses
    Square Appointments
    Score10 out of 10
    Kickserv
    Score9.3 out of 10
    Medium-sized Companies
    Chili Piper
    Score8.8 out of 10
    No answers on this topic
    Enterprises
    No answers on this topic
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Doodlee-automate
    Likelihood to Recommend
    9.0
    (31 ratings)
    8.4
    (54 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    8.7
    (8 ratings)
    Usability
    9.0
    (1 ratings)
    7.7
    (4 ratings)
    Availability
    -
    (0 ratings)
    7.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    7.0
    (1 ratings)
    Support Rating
    8.3
    (17 ratings)
    6.3
    (6 ratings)
    Configurability
    -
    (0 ratings)
    2.3
    (2 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    Doodlee-automate
    Likelihood to Recommend
    Doodle AG
    Doodle is great when you need to coordinate dates among a group and don't want to send a bunch of group emails or texts. It allows a number of dates to be proposed and the group can easily see those dates that are most preferred. If you need to do something more complex than that it may not be your tool.
    Incentivized
    Read full review
    ECI Software Solutions
    If you need a system to place and track sales quotes, sales orders, purchase orders, and service calls then E-Automate is perfect. However, if you want to be able to easily bulk upload customers and contracts or if you want to be able to quickly and easily track contract profitability, customer costs, etc, then you'll likely want/need a secondary or different system to do so.
    Incentivized
    Read full review
    Pros
    Doodle AG
    • Doodle allows you to view multiple meeting times simultaneously. I may never have 100% of my team available, but I can see that I have three other options with 90% availability.
    • Doodle is a free resource that doesn't require users to create an account or exist in a network. I simply send the link and see the responses.
    • Doodle notifies you as people respond, making the scheduling process quick and easy. Also, you can confirm a time through the software!
    Incentivized
    Read full review
    ECI Software Solutions
    • Sending Invoices out to customers via email or printing.
    • Keep track of ordering and inventory.
    • Sales Tax reporting.
    • Monitoring customer payment activity/setting up and removing credit holds.
    • Calculating payments to process each cycle.
    • Excellent aging reports.
    • I like the fact that when I am looking at one item, such as an invoice, I have the capability to switch to the customer menu rather than having to exit out of invoices and then enter into customers.
    • I love the flexibility of the search menus - being able to sort on several factors at once.
    Incentivized
    Read full review
    Cons
    Doodle AG
    • I wish that it offered more options in backgrounds, characters and props without having an additional cost, but that is to be expected.
    • I would like an easier way to add my own fonts, characters , props etc, because I am a new learner this may not be an issue as I get more familiar with the software.
    • I don't like all the sales emails I received trying to upgrade or add to my purchase.
    Incentivized
    Read full review
    ECI Software Solutions
    • Make sales invoices not require serial numbers, or be more flexible with it.
    • Make contract invoices have some sort of flexibility in terms of editing. Our end users complain that QuickBooks made it very easy to edit invoices, and in e-automate, for them, it is practically impossible. (I do personally understand why it has to be as it is myself, I'm just forwarding their observation.)
    • Make the API actually useful. I spent days looking at the functions and the functions available are not really useful.
    Incentivized
    Read full review
    Likelihood to Renew
    Doodle AG
    Easy to use and basically free.
    Incentivized
    Read full review
    ECI Software Solutions
    Its really the only option for the industry that does enough of what we need for it to function . I'm not sure if there were better options out there if we would have to renew our subscription. With the addition of AI, hopefully something will be able to become more useful.
    Incentivized
    Read full review
    Usability
    Doodle AG
    Very simple journey with the few important questions/fields
    Incentivized
    Read full review
    ECI Software Solutions
    The user interface may be slightly outdated, but it is very intuitive and easy to navigate. Once you have learned one module within the system it is very easy to apply that knowledge to any other module. It makes using the system much easier, and it makes training another person on the system quick and efficient.
    Incentivized
    Read full review
    Reliability and Availability
    Doodle AG
    No answers on this topic
    ECI Software Solutions
    Mostly available, sometimes down for issues but usually there when we need it
    Incentivized
    Read full review
    Performance
    Doodle AG
    No answers on this topic
    ECI Software Solutions
    Reports are the struggle the most with the information being extracted in a way that you need to copy and paste it into a new document so some of the information is not covered
    Incentivized
    Read full review
    Support Rating
    Doodle AG
    Doodle has customer service support available as needed, but honestly, it is so easy to use that I have rarely had to seek support. They are always a click away and responsive to resolving any need or to clarify the next best step to using Doodle to meet my needs.
    Incentivized
    Read full review
    ECI Software Solutions
    Sometimes when you need answers quickly, a voice on the phone is far better than having to wait for email support or a callback. I have found this to have delays and feel ECI e-automate should invest more in its support infrastructure.
    Incentivized
    Read full review
    Implementation Rating
    Doodle AG
    No answers on this topic
    ECI Software Solutions
    I did not participate in implementation
    Incentivized
    Read full review
    Alternatives Considered
    Doodle AG
    For the same reasons noted previously, Doodle allows for the organizer to ultimately select/accept the time that works for them. Many competitors only allow you to show available times and the appointment goes directly into the organizer's calendar. I typically prefer to have a bit more control over that. Also, visually Doodle is more intuitive in how you schedule appointments than Calendly. I think Calendly tries to get a bit too cute with their interface instead of sticking to a more standard, familiar calendar interface when setting an appointment.
    Incentivized
    Read full review
    ECI Software Solutions
    E-automate is much better at understanding the needs of the office equipment industry and provide the necessary tools. SAP Business One has limited features specific to the office equipment industry and includes things that are not useful. E-automate is also priced much better and provides the best value for your investment.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Doodle AG
    No answers on this topic
    ECI Software Solutions
    I was not involved in the sales process
    Incentivized
    Read full review
    Scalability
    Doodle AG
    No answers on this topic
    ECI Software Solutions
    Every department we have does use e-automate to some degree with most being successful.
    Incentivized
    Read full review
    Professional Services
    Doodle AG
    No answers on this topic
    ECI Software Solutions
    I was not involved in the sales process
    Incentivized
    Read full review
    Return on Investment
    Doodle AG
    • Improved efficiency by avoiding the slow and inefficient process of emailing back and forth to set meeting dates and times.
    • Allows for more informed decisions regarding meetings or making decisions, as all options can be laid out visually in a way that isn't possible in an email.
    Incentivized
    Read full review
    ECI Software Solutions
    • The e-automate will stop working if we stop paying each year. We chose not to go to the cloud and buy the software. QuickBooks and other software are a one-time fee.
    • E-automate has very few outside vendors for add-on modules.
    • The vendors that do have modules are costly.
    Incentivized
    Read full review
    ScreenShots

    e-automate Screenshots

    Screenshot of an item search, in e-automate