DrChrono in Sunnyvale offers what they describe as a complete EHR, Practice Management, and Revenue Cycle Management Solution - Available on iPad, iPhone, and Web. DrChrono offers solutions for speciality practices as well.
$199
per month
WebPT
Score 5.2 out of 10
N/A
Established in 2008, WebPT is an outpatient rehab therapy software platform helping more than 150,000 rehab therapy professionals from all practice sizes and specialties run their practices to improve care delivery and optimize business performance. And because WebPT is a cloud-based application, PTs, OTs, and SLPs can access the platform (and its data) from anywhere, at any time, promoting collaboration across patient care teams and with third-party payers. In addition to its…
$99
per month per user
Pricing
DrChrono
WebPT
Editions & Modules
Starting Price
$199.00
per month
Enterprise
Custom Pricing
Offerings
Pricing Offerings
DrChrono
WebPT
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
Yes
Entry-level Setup Fee
No setup fee
Required
Additional Details
—
WebPT Enterprise packages are custom-made based on clinic needs, and prices vary accordingly.
Templates are customizable and you can take pictures directly into a patient's chart. DrChrono is less appropriate for this reason: they have been working on enrolling my company for Medicare electronic billing for [seven months]. [As a result], I have been unable to bill for any Medicare patients for [seven months]. The only person I have talked to was in India [and] ([the] email address ended in .india). I have had to call Medicare to try to figure out how to complete the enrollment process, [and I ended up with this response from Medicare: "DrChrono needs to [stop being lazy and do something]!." I lost [a] significant [amount of] money. [...]
Relatively easy to use. Able to enter your own information as needed. It could auto populate more common statements to make it faster. Gave it a 7/10 because of the frequency of outages. Has improved recently. However, there are times when I am unable to access my notes and schedule all day. That causes unnecessary disruption in my workplace. Software like this should be consistently reliable.
Ability to store patient information, PMH, and electronic documents in a concise manner and the ability to add additional notes and descriptions to the account.
Scheduler is easy to manage - schedule patients, add providers, move the order of providers, quick links for patient (i.e. update status like check-in / no-show / cancel, make a payment, get to account, etc), color code visits, track # of visits per provider for each date of service.
For what I need to do in the accounting department, I like how I can print out the daily schedule with ease, the color coded dots next to the patient name to indicate whether a note has been started, in progress, or completed, print out payment logs.
Adding insurances and medical providers is easy and stress-free.
Our PS likes that they can fax reports from WebPT to doctors and adjusters with ease (aside from the occasional glitches).
[Onboarding] trainers and tech support do not know the program.
[All] DrChrono calls are from blocked, [unknown], or their personal numbers. [Looking] at [each] caller ID, you have to answer every call because they do not register as DrChrono.
DrChrono [uses] [Google] phone and [I could] not understand what [a] trainer [said] [when I called them]. [I could not hear what the trainer said] over the noise of other conversations on [Google] phone.
[I] [had] absolutely no way of talking to tech support in person.
[Tech] support tickets [are] unanswered.
[They] do not know how to enroll providers to bill Medicare electronically.
[There was] absolutely no accountability.
[The] platform was constantly down [and was very frustrating].
[There was a] consistently, delayed submission.
[Every] day, [I got] an email about a problem that they are working on.
[Weekly] issues for platform [was] addressed for slowness.
Tech support needs [to have professional people answering tech problems, needs to be reliable, and be responsive whenever someone has issues].
[The] tutorial videos [for DrChrono] are from several years [ago] and no longer apply to the [most] current platform layout.
[The] help browser [is] nonfunctional.
[Tech support is not well trained. You can not talk to anyone in person and they often do not answer tech tickets. Onboard trainers do not know their system. Customer often figures out the answers before the training rep. Between the accent and the noise of Google phone, my entire training session was asking her to repeat what she said. When they are rated lowest of the group for tech support, it is for a reason].
I like that it carries forward information from previous notes. I also wonder, though, if there could be a more comprehensive "archive" of activities we had done in the past rather than only copying and paste from the previous note.
I like seeing a few comparisons of my outcome measures--when writing a progress note, I don't just want to see the last measure. Seeing the last 3-4 values from the test would have been helpful to really see different trends.
Fewer click boxes in the evals would be helpful to keep things moving along at some points. I appreciate the variety offered, but also struggle with how much clicking there is to get through.
In my opinion, the service we received for the price we paid was not justified: I spent as much time fixing WebPT's errors as I did trying to do my own job. In my experience, there are accounts that they wrote off without telling us rather than figuring out how to resubmit corrected claims, we were unable to send them paper insurance checks for over a year despite multiple attempts to connect with customer service, and WebPT began crashing regularly within the last month of using it.
It is very easy train people on and make each not the way you would like it. My first time using it I only needed one time walking through it. The software is self explanatory and easy to find what you need in a note
I am glad I am not always affected by the platform problems. You get daily emails notifying you they are working on slowness, ERA submission problems etc
It is always available to me when needed thankfully, I hadn’t had a moment or a time when I was unable to access it when needed. My practice's power went out once which was the only incident when it was unavailable to everyone on the team but again, it had nothing to do with the availability offered by this product.
Pages often load slowly. Our iMacs are highly reliable and we are connected to the highest speed Comcast business internet. We also connected each iMac via Cat 9 cable during COVID-19 pandemic to speed telelhealth appointments. Zoom does integrate very well with WebPT for telehealth. Their own modules do not integrate well with each other. For example, patients receive separate emails for patient intake and clinical outcomes. If confuses and frustrates many patients. Similarly, EMR flow sheet does not integrate with HEP creating redundancy.
Support was pretty much always helpful. My only complaint was not being able to always get someone on the phone immediately during working hours and having to wait to hear back. But once we heard back, problems were solved quickly and sufficiently. Staff was always friendly and knowledgeable
When being trained on the billing program, rather than start at the beginning and "TRAIN HOW TO USE THE PROGRAM" the trainer kept asking me what questions I had. I kept saying I don't know what I don't know. Her response was, ok, were done then. You don't have anymore questions. The only thing I could think to do was ask her to explain each item in each drop down box, but she would just read out loud the drop down choices and ask what questions I had. This pretty much sums up their training.
WebPT has its entire separate platform for training, containing many different guides, tutorials, and video references to help you become familiar and competent with the software suites. This includes having various demonstrations that allow you to click and navigate pages in the ways you would actually do it in WebPT. WebPT also gives you a sandbox company in the actual website to tinker with and trial things out. This makes it easy to catch and avoid errors you would have otherwise made with active patient data/schedules.
I think it would help to have another education session maybe 6 months after the initial sessions. This would help the user come up with an enhanced experience after they have used the program for a period of time. It is hard to comprehend everything at first, especially for people that need hands on learning
TheraOffice has the best tech support and onboarding training. WebPT is also good, but their charting templates lack customization. RehabOptima and Casamba are straight forward and reliable. I am currently stuck with DrChrono.
Also, I have used PTWired and HEP2GO, but they were not in the database. WebPT automatically generates a patient profile, which is very helpful. WebPT also doesn't require the patient to download an app from the App Store, which is an added step for patients to perform, which will decrease compliance.
The current terms and pricing would be fair if they provided adequate performance, reliability, support, and customer service. As they have lapsed in these areas WebPT is overpriced. I would not recommend any PT practice of any size agree to a long term contract with WebPT until they prove they will deliver on their promises.
I couldn’t access WebPT on multiple screens to complete tasks at an efficient and effective time. It works to adjust to the same things presented on one screen when trying to work on a separate project utilizing one therapists schedule. This complicated the goal and tasks needed to complete at the time
Negative: I have lost reimbursement due to the time for tech support to address ticket and the max claims submission time.
Negative: I have [not had any medicare revenue for seven months] due to DrChrono not knowing how to enroll for Medicare Electronic Billing. This issue still has not been resolved.
Negative: Lost time due to the platform being down or running slow.
