Comprehensive platform ideal for small and mid-size PT/OT/ST clinics

WebPT is a well-priced comprehensive solution for physical therapy clinics of small-to-midsize. It could use more support for occupational/speech therapy combined clinics and may not be ideal for large businesses that can afford more directly catered solutions. However, it is a stable and multipurpose platform with a great deal of options for PT/OT/ST clinics nonetheless. It allows you and your staff to completely manage the entire patient process digitally and with a great deal of connectivity between different phases of the patient process. This avoids the inefficiencies of relying on paper documentation and communication issues and saves time with the automation available for scheduling and patient outreach.

We are fully integrated with WebPT. While we could transfer to other services, we are so far quite satisfied with all the features available for the cost we pay. We will absolutely continuing renewing our subscription with WebPT and will likely do so for years, unless some major change were to get in the way of things.

We were transitioning from paper documentation and billing through software that could only export data in a formatted .txt document. That meant any migration of data was going to be a massive pain. However, our assigned migration support from WebPT stuck with us throughout the entire ordeal and even would take on some of the work I had to do in formatting data to try and get us fully transitioned over without stress.

WebPT has its entire separate platform for training, containing many different guides, tutorials, and video references to help you become familiar and competent with the software suites. This includes having various demonstrations that allow you to click and navigate pages in the ways you would actually do it in WebPT.

WebPT also gives you a sandbox company in the actual website to tinker with and trial things out. This makes it easy to catch and avoid errors you would have otherwise made with active patient data/schedules.

I'd rate WebPT's support a 9. A major reason for this high rating is their friendly and knowledgeable chat support, available throughout business hours. Whenever we've had a question, connecting with a representative through chat has been quick and easy. The support staff consistently provides clear and helpful solutions, minimizing downtime and ensuring our clinic operations run smoothly.

The platform is incredibly intuitive and user-friendly. Even new staff members can quickly navigate the system and become proficient thanks to the clean interface and logical organization. This minimizes training time and ensures everyone can efficiently utilize WebPT's features to deliver excellent patient care. Furthermore, WebPT offers comprehensive resources and tutorials readily available within the platform, providing additional support whenever needed.