Comprehensive platform ideal for small and mid-size PT/OT/ST clinics

All of our clinics use WebPT's EMR, billing, and patient outreach solutions. WebPT works for us for our entire patient process, from intake to discharge. WebPT allows us to receive intake forms electronically, which are added directly to a patient's chart, schedule and send reminders out via email/SMS text, document patient treatment and upload other documents, bill claims and patient statements, receive payments and reach out for automatic follow-ups or satisfaction surveys.

WebPT has helped us update to modern standards of documentation and record-keeping. Its comprehensive suite of products has kept our workflows streamlined and efficient, while having ample support to help us in the times when things went wrong. Before WebPT we were still doing documentation on paper forms, faxing paper, and billing through antiquated software from the early 2000s. Once we committed to an upgrade, WebPT was great in assigning people to aid in migrating us and getting every bit of data we could keep into WebPT's system. Now we know that our data is secure and organized at all times.

Absolutely, WebPT's connected platform has significantly enhanced our patient experience. One key feature is the ability to send automated text reminders. This drastically reduces no-shows and keeps patients engaged in their care plan. Previously, appointment reminders relied on phone calls, which were time-consuming and less effective. Another great feature is the waitlist function. Patients can now easily add themselves to a waitlist for appointments, ensuring they get scheduled quickly for cancellations. This streamlines scheduling and eliminates the need for them to call constantly to check for openings. These are just a couple of examples of how WebPT's platform has refined the patient experience at our practice.

We were stuck using separate services for scheduling, billing, and processing claims while also still using paper documentation. Having all of our records and services running through one comprehensive platform like WebPT greatly increased efficiency and allowed us to focus more on patient care and growth as a company. The configurability of WebPT has been particularly valuable as our practice has grown. We've been able to easily adapt the platform to our specific needs, such as by customizing automated reports and streamlining our referral process. This adaptability ensures WebPT continues to meet our evolving needs as we provide exceptional care to more patients.

WebPT does notice information that may be missing in the documentation process that would be needed for certain types of coverage, like Medicare. It also comes with a knowledge base that attempts to find explanations of claim rejections and solutions to resolve them. We have greatly trimmed down the amount of manual entry that needs to be done because claim information is pulled directly from the EMR records. This has allowed us to focus entirely on authorization issues and claim denials.

Onboarding felt a bit rushed. There were questions we had that got answers to, but were not able to verify until much later, whereby we discovered some features we were told of were not implemented or not available. Our migration was pretty big, so it took longer than most clinics do for them, but even so it would have been better to be allotted more time with our onboarding specialist to get everything completely up and ready.

WebPT does not have premium support. They offer their best support with the baseline subscription.

One area where WebPT's support truly shines is with complex billing issues. We sometimes encounter those frustrating "kickback errors" containing technical jargon that's beyond our expertise. For instance, we recently received an error referencing an obscure EDI loop and segment issue.

Their billing support team not only understood the technical language but also quickly diagnosed the problem. They explained the issue in clear, understandable terms and walked us through the steps to resolve it. This not only saved us valuable time but also prevented further claim denials. Their expertise and willingness to explain the technical aspects were invaluable, making them a true partner in our billing success.