WebPT User Review: the good and the not so good
September 30, 2024

WebPT User Review: the good and the not so good

Eve Koppelman | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • EMR
  • Online Scheduling
  • Home Exercise Program
  • Billing Software

Overall Satisfaction with WebPT

I use it for physical therapy documentation of initial evaluations, re-evaluations, SOAP notes, and progress reports. This product flows directly into my billing software which is ultimately much quicker and faster. It allows for everything to be consolidated without extra paperwork.

Pros

  • Comprehensive software
  • Flows into Therabill
  • Allows for quick clicks and additional information if needed
  • Allows for easy searching of icd-10 codes

Cons

  • Go back to smart texting
  • Pulling up patient information
  • Improve visibility of number of treatments
  • Less outages and maintenance of the software causing unnecessary downtime/no access
  • Quickly flows into Therabill which allows for faster billing
  • Thoroughness of documentation makes submitting to insurance companies easier
  • There are cheaper platforms out there but I am not familiar enough with them. This was quick to learn and implement which makes overall workflow easier to manage
I have used WebPT in previous positions, so I am most familiar with this EMR.

Do you think WebPT delivers good value for the price?

Yes

Are you happy with WebPT's feature set?

No

Did WebPT live up to sales and marketing promises?

Yes

Did implementation of WebPT go as expected?

Yes

Would you buy WebPT again?

Yes

Relatively easy to use. Able to enter your own information as needed. It could auto populate more common statements to make it faster.

Gave it a 7/10 because of the frequency of outages. Has improved recently. However, there are times when I am unable to access my notes and schedule all day. That causes unnecessary disruption in my workplace. Software like this should be consistently reliable.

WebPT Feature Ratings

Call Follow-up and Quality Assurance ()
Not Rated
Physical Therapy Software
7.8
Electronic Medical Records (EMR)
7
Treatment Plan Management
8
Patient Notes
7
Patient Progress and Reports
7
Insurance Verification and Authorization
Not Rated
HIPAA Compliance and Data Security
10

Using WebPT

2 - Physical therapists and administrators
1 - Lead physical therapist
  • PT documentation
  • Insurance compliance
  • Complete and thorough documentation for any PT providing treatment
I gave it 9/10 for renewal because I have been using it for so long. It takes a long time to learn new documentation systems. I do not want to use valuable time on that. I also like that it flows directly into billing.

Evaluating WebPT and Competitors

  • Integration with Other Systems
  • Ease of Use
I have learned the product previously. When this business opened there were many things happening such as COVID. I wanted to use a system that I was familiar with.
I would look into other EMR systems on the market and compare costs. I did not do that at all.

WebPT Support

Sometimes hold time can be lengthy. However, they usually solve my problem quickly once I get through.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support understands my problem
Quick Initial Response
None
No. I did not need to spend the extra money. Once up and running, I rarely require the support team.
Unfortunately, no.

Comments

More Reviews of WebPT

  1. Home
  2. Physical Therapy Software
  3. WebPT Reviews
  4. User Review of WebPT