WebPT review from busy multi location practice
Updated April 16, 2025

WebPT review from busy multi location practice

Jessica Holdaway | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • EMR
  • Analytics
  • Outcomes/MIPS
  • Patient Relationship Management

Overall Satisfaction with WebPT

Our company uses WebPT as our EMR, scheduling, and documentation platform. WebPT is very user friendly and is very easy to train new staff members with. Most PT's right out of school have already used WebPT in some form, as well as the front office staff members.

Pros

  • Scheduling
  • Patient payment collection
  • Keeping practices up to date with insurance billing guidelines

Cons

  • The amount of times that WebPT goes down or has server issues in a week
  • Frequent scheduling issues; "changes not saved"
  • Drag and drop file upload in e-docs
  • Documentation setup makes it easy for therapists so they can concentrate on treatment
  • Great at updating ICD 10 code changes
  • Great at providing dashboard updates on CPT code insurance issues
The user friendly interface in all aspects. Scheduling, documentation, note taking, management of e-docs, etc.

Do you think WebPT delivers good value for the price?

Not sure

Are you happy with WebPT's feature set?

Yes

Did WebPT live up to sales and marketing promises?

Yes

Did implementation of WebPT go as expected?

Yes

Would you buy WebPT again?

Yes

Most therapists and front office staff have already had WebPT experience and doesn't require a lot of training for new hires. Very user friendly.

WebPT Feature Ratings

Call Follow-up and Quality Assurance ()
Not Rated
Physical Therapy Software
10.0
Electronic Medical Records (EMR)
10
Treatment Plan Management
10
Patient Notes
10
Patient Progress and Reports
10
HIPAA Compliance and Data Security
10

Using WebPT

15 - Administration, clinicians, billers
1 - Office manager in house to support, and business owner.
  • Scheduling
  • Documentation
  • Notes
  • Rescheduling
  • Emails
  • Schedule History
  • AI or Pre-saved notes
The EMR is very user friendly and easy to train with. Everything is all in one system. The only issue we have had is that with it being web based, we did have outages a few times this past year.

Evaluating WebPT and Competitors

WebPT Training

  • In-Person Training
I was trained by an in house employee. It was very easy to learn. The EMR is pretty self explanatory. When you click on something to complete a task, it doesn't take an extra 10 steps, what the action says, is what it does.

WebPT Support

Love being able to chat with support right in the EMR.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No, have not needed much support, and when support is needed, I can chat directly in the EMR and support is pretty much immediate.
Yes - There was an issue where when faxed POC's were sent out, and saved as a signed document, the pencil icon overlapped the checkmark showing that the fax was sent out successfully. This was hard to deal with for Medicare audits, and it did take a good amount of time to fix, but it was ultimately fixed.
Yes, when providers document notes in the wrong case, and I have to contact support to have the notes moved, it's done immediately.

Using WebPT

The EMR & scheduler are very easy to use.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Scheduling Appts
  • Documenting chart notes
  • Faxing
  • Waitlist

WebPT Reliability

EMR is easily accessible from any web browser, from any computer, as long as you have an internet connection, and you are in the US.
Outages and errors have happened a handful of times within the last year, especially when WebPT updated and moved servers but has since seem to have been resolved or fixed.
Sometimes pages do load slowly, but this also probably depends on the internet speeds and other computer issues as well. The main issue that we sometimes run into, is when making schedule changes too quickly, we get an error and have to refresh the page and re-make the schedule change.

Comments

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