Item: WebPT
Rating: 9
Author: Joshua Freitag

Overall Satisfaction with WebPT

Use Cases and Deployment Scope

We use WebPT as our physical therapy EMR as well as for our patient scheduling tool and for our revenue management cycle. We also use WebPT to process credit card transactions, send invoices for non-insurance based services, and maintain our staff admin and support tasks via the scheduler. WebPT also provides analytics that we use for monthly reports and performance reviews.

Pros and Cons

Pros

Customizable EMR
Insurance Billing
Easy scheduling
All encompassing system

Cons

Pre-authorization management
Lack of communication with changes/updates/bugs
Timeliness of RCM with denials

Return on Investment

The payment on claims when they go through correct is phenomenal and very timely.
Our productivity is better as notes get done quicker and able to focus more on patient care.
Sometimes the long flowsheet gets hard to see when treating a chronic patient.

Alternatives Considered

I personally liked Revflow’s RCM, billing, and customer service better, but WebPT bought the company and integrated their system. Since changing to WebPT, we pretty much only have to use one product for all our clinic management rather than different tools when we were on Revflow. What we slightly lost in quality on RCM we gained in functionality everywhere else.

Key Insights

Do you think WebPT delivers good value for the price?

Yes

Are you happy with WebPT's feature set?

Yes

Did WebPT live up to sales and marketing promises?

Yes

Did implementation of WebPT go as expected?

Yes

Would you buy WebPT again?

Yes

Other Software Used

PT Wired, Availity Essentials, Google Chat, QuickBooks Online, SRFax, Homebase

Likelihood to Recommend

The EMR can be used for nearly any PT for any type of patient but you can get caught up in all the drop-down boxes that may not be relevant—these do not show up on the note if not used so skip the ones you don’t need.
The RCM is priceless with the way you bill straight from the EMR and easily apply modifier, time codes, and flag denials/mistakes. I would like to see management of some denials come back to us faster, though as our >180 A/R gets fairly high and corrections/addendums are required in this bucket so far down the road.
The scheduling tool is amazing and very easy to use!

Comments

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Laura B.
(Vendor Representative) commented 2 years ago
Joshua, thank you for submitting a review! It's helpful to get an inside perspective on our platform from a valued member. We are thrilled to hear how it has helped scale your practice and we appreciate you choosing WebPT!

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Modules Used