TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Dropbox Business

    Score8.6 out of 10
    N/ADropbox Business expands on the company's cloud storage service by providing additional features, such as lost file recovery for an extended period, integration with popular office suites (e.g. Office 365), the Dropbox Paper collaboration extension, two-factor authentication (2FA) and single sign-on (SSO), tiered administrator controls and granular permission sharing, remote device wipe, API, and other features of use to larger groups and businesses.

    $15

    per month

    Oncontact CRM (discontinued)

    Score4.8 out of 10
    N/AOnContact was customer relationship management software for sales and marketing automation, available through either cloud or on-premise deployment. It was acquired by Workwise LLC, which was in turn acquired by Aptean, and is no longer available for sale.N/A
    Pricing
    Dropbox BusinessOncontact CRM (discontinued)
    Editions & Modules
    Standard
    $15
    per user/per month
    Advanced
    $25
    per user/per month
    Enterprise
    Contact sales team
    No answers on this topic
    Offerings
    Pricing Offerings
    Dropbox BusinessOncontact CRM (discontinued)
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Dropbox BusinessOncontact CRM (discontinued)
    Considered Both Products
    Dropbox
    No answer on this topic
    Discontinued Products
    No answer on this topic
    Key User Insights
    Would buy again
    95%
    Would buy again
    52 Answers
    No answers on this topic
    Delivers good value for the price
    94%
    Delivers good value for the price
    49 Answers
    No answers on this topic
    Happy with the feature set
    96%
    Happy with the feature set
    53 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    98%
    Lived up to sales and marketing promises
    41 Answers
    No answers on this topic
    Implementation went as expected
    98%
    Implementation went as expected
    44 Answers
    No answers on this topic
    Features
    Dropbox BusinessOncontact CRM (discontinued)
    File Sharing & Management
    Comparison of File Sharing & Management features of Dropbox Business and Oncontact CRM (discontinued)
    Feature
    Dropbox Business
    9.0
    123 Ratings
    7% above category average
    Oncontact CRM (discontinued)
    -
    Ratings
    Versioning9.096 Ratings00 Ratings
    Video files9.0107 Ratings00 Ratings
    Audio files9.1100 Ratings00 Ratings
    Document collaboration9.0113 Ratings00 Ratings
    Access control9.1120 Ratings00 Ratings
    File search8.9119 Ratings00 Ratings
    Device sync8.6117 Ratings00 Ratings
    Cloud Storage Security & Administration
    Comparison of Cloud Storage Security & Administration features of Dropbox Business and Oncontact CRM (discontinued)
    Feature
    Dropbox Business
    9.0
    122 Ratings
    4% above category average
    Oncontact CRM (discontinued)
    -
    Ratings
    User and role management9.0109 Ratings00 Ratings
    File organization9.1119 Ratings00 Ratings
    Device management9.0102 Ratings00 Ratings
    Cloud Storage Platform
    Comparison of Cloud Storage Platform features of Dropbox Business and Oncontact CRM (discontinued)
    Feature
    Dropbox Business
    9.1
    120 Ratings
    5% above category average
    Oncontact CRM (discontinued)
    -
    Ratings
    Performance9.1120 Ratings00 Ratings
    Reliability9.1120 Ratings00 Ratings
    Storage Reports9.188 Ratings00 Ratings
    Sales Force Automation
    Comparison of Sales Force Automation features of Dropbox Business and Oncontact CRM (discontinued)
    Feature
    Dropbox Business
    -
    Ratings
    Oncontact CRM (discontinued)
    5.0
    2 Ratings
    44% below category average
    Customer data management / contact management00 Ratings4.82 Ratings
    Workflow management00 Ratings4.42 Ratings
    Territory management00 Ratings4.82 Ratings
    Opportunity management00 Ratings5.32 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings9.01 Ratings
    Contract management00 Ratings3.92 Ratings
    Quote & order management00 Ratings3.92 Ratings
    Interaction tracking00 Ratings4.42 Ratings
    Channel / partner relationship management00 Ratings4.82 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Dropbox Business and Oncontact CRM (discontinued)
    Feature
    Dropbox Business
    -
    Ratings
    Oncontact CRM (discontinued)
    3.6
    2 Ratings
    73% below category average
    Case management00 Ratings5.32 Ratings
    Call center management00 Ratings4.42 Ratings
    Help desk management00 Ratings1.01 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Dropbox Business and Oncontact CRM (discontinued)
    Feature
    Dropbox Business
    -
    Ratings
    Oncontact CRM (discontinued)
    8.5
    1 Ratings
    9% above category average
    Lead management00 Ratings8.01 Ratings
    Email marketing00 Ratings9.01 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Dropbox Business and Oncontact CRM (discontinued)
    Feature
    Dropbox Business
    -
    Ratings
    Oncontact CRM (discontinued)
    9.0
    1 Ratings
    16% above category average
    Task management00 Ratings9.01 Ratings
    Reporting00 Ratings9.01 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Dropbox Business and Oncontact CRM (discontinued)
    Feature
    Dropbox Business
    -
    Ratings
    Oncontact CRM (discontinued)
    8.7
    1 Ratings
    13% above category average
    Forecasting00 Ratings9.01 Ratings
    Pipeline visualization00 Ratings8.01 Ratings
    Customizable reports00 Ratings9.01 Ratings
    Customization
    Comparison of Customization features of Dropbox Business and Oncontact CRM (discontinued)
    Feature
    Dropbox Business
    -
    Ratings
    Oncontact CRM (discontinued)
    4.9
    2 Ratings
    44% below category average
    Custom fields00 Ratings4.42 Ratings
    Custom objects00 Ratings4.42 Ratings
    Scripting environment00 Ratings3.92 Ratings
    API for custom integration00 Ratings7.01 Ratings
    Security
    Comparison of Security features of Dropbox Business and Oncontact CRM (discontinued)
    Feature
    Dropbox Business
    -
    Ratings
    Oncontact CRM (discontinued)
    10.0
    1 Ratings
    17% above category average
    Single sign-on capability00 Ratings10.01 Ratings
    Role-based user permissions00 Ratings10.01 Ratings
    Social CRM
    Comparison of Social CRM features of Dropbox Business and Oncontact CRM (discontinued)
    Feature
    Dropbox Business
    -
    Ratings
    Oncontact CRM (discontinued)
    7.0
    1 Ratings
    7% below category average
    Social data00 Ratings7.01 Ratings
    Social engagement00 Ratings7.01 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Dropbox Business and Oncontact CRM (discontinued)
    Feature
    Dropbox Business
    -
    Ratings
    Oncontact CRM (discontinued)
    7.0
    1 Ratings
    7% below category average
    Marketing automation00 Ratings7.01 Ratings
    Platform
    Comparison of Platform features of Dropbox Business and Oncontact CRM (discontinued)
    Feature
    Dropbox Business
    -
    Ratings
    Oncontact CRM (discontinued)
    8.0
    1 Ratings
    5% above category average
    Mobile access00 Ratings8.01 Ratings
    Best Alternatives
    Dropbox BusinessOncontact CRM (discontinued)
    Small Businesses
    IDrive Online Backup and Object Storage e2
    Score9.1 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    Apple iCloud
    Score8.4 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    ownCloud
    Score9.2 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Dropbox BusinessOncontact CRM (discontinued)
    Likelihood to Recommend
    8.6
    (123 ratings)
    4.8
    (2 ratings)
    Likelihood to Renew
    5.0
    (4 ratings)
    10.0
    (1 ratings)
    Usability
    9.0
    (19 ratings)
    -
    (0 ratings)
    Availability
    8.0
    (2 ratings)
    -
    (0 ratings)
    Performance
    8.0
    (15 ratings)
    -
    (0 ratings)
    Support Rating
    8.4
    (27 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.0
    (3 ratings)
    -
    (0 ratings)
    Configurability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    8.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    9.0
    (2 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    5.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Dropbox BusinessOncontact CRM (discontinued)
    Likelihood to Recommend
    Dropbox
    Everywhere as aforementioned it is well suited ... The largest and most appropriate... A business can never ever have too many locations of its data stored. This option allows my company to have our data stored in one location and everyone works it in real time whereas the updates go in "Real time" no matter who is working that file. This is the most awesome trick of the entire program not to mention that I can see everything that Bobbiesue is working on out west at the same time pull another activity report to see if indeed Peggy logged in for work from home at 2p yesterday as she stated she did. Its a check and balance for small businesses such as ours that runs on the honor system for telework employees. At this time, there just is not any less appropriate!
    Read full review
    Discontinued Products
    Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
    Incentivized
    Read full review
    Pros
    Dropbox
    • It enables us to share documents and workflow to all employees for whom access is allowed regardless of where in the world they may be located.
    • Dropbox Business provides a means to safely store our documents without having to have physical copies.
    • Dropbox also allows for easy organization of our documents in folders and such in the system.
    Incentivized
    Read full review
    Discontinued Products
    • Company Name
    • Contacts
    Incentivized
    Read full review
    Cons
    Dropbox
    • I deeply dislike the navigation. I find it very clunky and hard and not intuitive. A few years ago Dropbox redesigned its navigation and I'm frequently at a loss to figure out where to access the option I need.
    • It should be quicker and easier to figure out how to send a file. I wish I could do that from the drop-down menu in my taskbar under the Dropbox logo.
    • I wish I had the option under the same drop-down menu in my taskbar under the Dropbox logo to go to where the files are on my laptop, which I find much easier to navigate.
    Incentivized
    Read full review
    Discontinued Products
    • Customization could be easier. Just about anything is possible, but the learning curve is steep.
    • More focus on mass loading
    Incentivized
    Read full review
    Likelihood to Renew
    Dropbox
    Dropbox is very expensive and its price is not as competitive as it was. We are looking for an alternative that will enable as to subscribe more users at a more affordable cost. Also, we did not like Dropbox customer service, and felt that they should have found a way to compensate us for some of the damage they were responsible for when restoring our data.
    Incentivized
    Read full review
    Discontinued Products
    The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
    Incentivized
    Read full review
    Usability
    Dropbox
    Well-designed, smart, packed with functionality without being overwhelming—Dropbox knows what they are doing and they do it well. They know what users want from the service and they make sure that all the normal use cases are intuitive and at your fingertips. I have never had a hard time finding things with Dropbox and I think their usability is excellent.
    Incentivized
    Read full review
    Discontinued Products
    No answers on this topic
    Reliability and Availability
    Dropbox
    At least once a week the app crashes on my computer and causes files to stop syncing. It is an easy fix to re-open the app, however I have to notice the app stopped working to realize it needs to be reopened.
    Incentivized
    Read full review
    Discontinued Products
    No answers on this topic
    Performance
    Dropbox
    The Dropbox site and tools load in a reasonable amount of time. I don't feel like their site and app performance is any better or worse than any other paid product that I've seen offered by any other large company. Compared to a competing product like Google Drive, the performance is probably about the same.
    Incentivized
    Read full review
    Discontinued Products
    No answers on this topic
    Support Rating
    Dropbox
    I give it a nine because I haven't ever had to use the support or help. I would give it a ten but since I've never had to use them, I can't really give a full review of how their support works. I've talked to market research teams from Dropbox about new features, but have not had to get any assistance with a problem yet.
    Incentivized
    Read full review
    Discontinued Products
    No answers on this topic
    Implementation Rating
    Dropbox
    The implementation was actually very simple. Again, as stated previously, the most intriguing part of the entire exercise was the implementation of the directory structure for each account. Once you design and implement it for one, it becomes quite simple to replicate for each account you implement thereafter. You just really need to take time to ensure you implement the first perfectly and those that follow on will be likewise work efficiently and easily.
    Incentivized
    Read full review
    Discontinued Products
    No answers on this topic
    Alternatives Considered
    Dropbox
    Dropbox Business is dependable, adaptable, and cost-effective for our businesses. On the inside, it’s comparable to other file-sharing and storage. Also, file access and navigation are much faster. We use it to share documents and store data and files for our business purposes. And I’ve never been convinced of other tools’ integrity or dependability. Dropbox Business has good connectivity and is smooth to use.
    Read full review
    Discontinued Products
    • Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
    • We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
    Incentivized
    Read full review
    Scalability
    Dropbox
    We've used this when we were 2 users and when we were 20. It did not make any difference. Even when we've had to scale down and fire 10 employees, it was still easy to salvage all the material and keep it organized within Dropbox.
    Incentivized
    Read full review
    Discontinued Products
    No answers on this topic
    Return on Investment
    Dropbox
    • Improved risk mitigation - know our files are encrypted.
    • Expiring Shared Links are a must have.
    • Positive impact from Happy Customers. No more trying to send cumbersome encrypted emails that customers struggle with. Dropbox makes it easy for them to retrieve their files.
    • Collaboration makes it faster for us to complete plan documents with our customers.
    Incentivized
    Read full review
    Discontinued Products
    • Don't know, I only use occasionally
    Incentivized
    Read full review
    ScreenShots