Boxing Dropbox
Oran Bar-Tal | TrustRadius Reviewer
January 31, 2018

Boxing Dropbox

Score 6 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Dropbox Business

We use it across the organization. It is a good backup with history support and helps me easily share content with different team members in my organization and/or clients.
  • It has top-notch security, which is highly appreciated by my clients.
  • The history feature saved us numerous amounts of time from re-doing work.
  • Ability to track who made changes to a document, and comment on it helped us with keeping content organized and avoiding conflicts.
  • Recently we started integrating Dropbox into other product management and communication tools such as Slack and Monday. Works really good.
  • Once we had a major problem where one of the employee accidentally deleted lots of data and had to restore. It appears that this mechanism work much less effective than restoring a group of files. Eventually it took Dropbox about 2 months with resolving the issue, and us additional 2 weeks of cleanup afterwards.
  • Dropbox is getting very expensive and there are today some alternatives that have better price to value ratio.
  • When we had to restore a large portion of our database, it took Dropbox about 2 month to handle the problem, and eventually we got a very huge mess. Some of the files were never restored, and we lost money and reputation. Dropbox, on their part, did not do but the bare minimum to help us with this, nor they took responsibility for their inability to supply us with the backup and restore features they were committed to.
Google Drive UI is VERY messy. It is not convenient to use, and its integration to the desktop is arbitrary...
OneDrive sync functions tend to break and lots of time we found ourselves wondering why a work we just saved disappeared, only to find out that it was overridden by the server version, and that our newer version is available as a revision of the server...
Copy was actually pretty decent and cost effective, but the product was cancelled.
It is very good for small organizations or very large organizations. Everything in between may have problems with the sheer cost of maintaining the users' costs. Also, it is not recommended if your company has a huge amount of data as currently, Dropbox lowered the amount of storage they're offering for small businesses.

Dropbox Business Feature Ratings

Versioning
7
Video files
7
Audio files
7
Document collaboration
6
Access control
8
File search
7
Device sync
9
User and role management
9
File organization
10
Device management
9
Performance
9
Reliability
9
Storage Reports
9

Using Dropbox Business

6 - Because of the very high price of Dropbox, we only allowed a third of our employees to use it. These are the people who handle content and/or graphics within our company. Also the CEO and COO are using Dropbox, with the COO handling all the files and making sure the content is backed up on external drive weekly.
6 - Actually, no skill is needed, since the Desktop software is very intuitive. We never had a problem with a user not knowing what to do with Dropbox. To use the more advanced feature, a basic need in SAAS will help, as users will need to go to the Dropbox admin site and look for their deleted file. On the other hand, Dropbox did a very good job with adding a small widget to MS Office, enabling the user to reach most of the needed function straight from the widget.
  • Share content with clients
  • Backup
  • Organize the content to be easily reachable to my team members from anywhere
  • We used Dropbox comments to review content with our clients
  • Also used Dropbox to get content we needed to work on, when we were working abroad
  • Some business meetings were saved because some very important content that was unreachable, was eventually retrieved from Dropbox
  • We are currently exploring Paper and its functions
Dropbox is very expensive and its price is not as competitive as it was. We are looking for an alternative that will enable as to subscribe more users at a more affordable cost.

Also, we did not like Dropbox customer service, and felt that they should have found a way to compensate us for some of the damage they were responsible for when restoring our data.

Evaluating Dropbox Business and Competitors

Yes - We used Copy, but sadly the product was discontinued.
We also reviewed Box, but it felt like Box is aimed for bigger companies than us.
  • Price
  • Product Usability
  • Prior Experience with the Product
Dropbox usability is top notch - Very easy to work with the Desktop app, and the admin site is very straight forward. Rarely we've had users with problems with the product. The only one problem we ever found, is that you can't share a sub-folder with a team member, if the folder itself is already shared with someone.
Probably not.
For the period we've been using Dropbox, we still think it is the most convenient product there is right now. I am very upset that the price per user is so high in Dropbox, thus forcing us to look for alternative, because otherwise, we would probably have stuck with this product for a very long time.

Dropbox Business Support

One of our employees accidentally deleted large portion of our database. I've reached out for help as the admin site did not manage to restore the content (it requested I contact support). It took Dropbox about 2 month to handle the problem, and eventually we got a very huge mess. Some of the files were never restored, and we lost money and reputation. Dropbox, on their part, did not do but the bare minimum to help us with this, nor they took responsibility for their inability to supply us with the backup and restore features they were committed to.
ProsCons
Problems get solved
Quick Initial Response
Slow Resolution
Poor followup
Not kept informed
Escalation required
Difficult to get immediate help
Need to explain problems multiple times