ECI e-automate vs. Mhelpdesk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ECI e-automate
Score 8.0 out of 10
N/A
ECI Software Solutions offers e-automate, an ERP for field services companies supporting workforce management and accounting needs.N/A
Mhelpdesk
Score 8.5 out of 10
N/A
Mhelpdesk is a field service software solution that manages field technicians, work orders, employee scheduling, and client billing. By combining and integrating multiple business management tools, Mhelpdesk provides a solution that eliminates double-data entry while giving business owners visibility over their field technicians in real-time.
$49
per month
Pricing
ECI e-automateMhelpdesk
Editions & Modules
No answers on this topic
mHelpDesk
$169
per month
Offerings
Pricing Offerings
ECI e-automateMhelpdesk
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Best Alternatives
ECI e-automateMhelpdesk
Small Businesses
Kickserv
Kickserv
Score 9.3 out of 10
Kickserv
Kickserv
Score 9.3 out of 10
Medium-sized Companies
Oracle Service
Oracle Service
Score 8.0 out of 10
Oracle Service
Oracle Service
Score 8.0 out of 10
Enterprises
Oracle Service
Oracle Service
Score 8.0 out of 10
Oracle Service
Oracle Service
Score 8.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ECI e-automateMhelpdesk
Likelihood to Recommend
9.1
(2 ratings)
9.0
(5 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(2 ratings)
Usability
-
(0 ratings)
8.0
(1 ratings)
Support Rating
7.0
(2 ratings)
-
(0 ratings)
User Testimonials
ECI e-automateMhelpdesk
Likelihood to Recommend
ECi Software Solutions
ECI e-automate is a very stable on-prem application. The cloud version has yet to be tested and determined, but I have heard ok reviews. It is scalable for any size business to get started and then to add features; it functions as it should and is a robust tool with several features that can easily allow any entity to run their business.
Read full review
Mhelpdesk
Mhelpdesk is perfect for smaller companies and mid-sized companies I would say. Larger companies may need something a little more advanced for lack of better words or able to handle thousands upon thousands of constant work orders, etc. Smaller companies or companies that are mid-size would benefit from this program the most as it provides the necessary programming to succeed along with its ease of use.
Read full review
Pros
ECi Software Solutions
  • Inventory control.
  • Technician tracking.
  • Quoting.
  • Integration with 3rd party software.
Read full review
Mhelpdesk
  • The timer to track the technicians time is wonderful.
  • Integrates well with QuickBooks.
  • The mobile app is great.
Read full review
Cons
ECi Software Solutions
  • Allowing multiple, movable windows within the program so you can bounce between screens.
  • More friendly integration with third party apps.
Read full review
Mhelpdesk
  • mHelpDesk lacks in its expansion ability of multiple administrator types. We have executive level, midlevel, and department level administrators in addition to the tech, managers, etc. working directly with the system. It seems we are always about one admin level shy of what we need and are unable to create it.
  • mHelpDesk sometimes has difficulty with its mobile tracking either being accurate as seen by the administrators or in locking up the mobile devices of the techs. It is not a constant issue yet one which occurs often enough to be of note.
  • mHelpDesk doesn't track automatically so our mobile techs can shut that off. While that may be a disciplinary operational issue for us as well, we should be able to lock that setting "on" so our users are tracked which using the app.
Read full review
Likelihood to Renew
ECi Software Solutions
No answers on this topic
Mhelpdesk
The staff at Mhelpdesk have been incredible. They are consistently adding new features and are willing to work with us to meet our company's needs
Read full review
Usability
ECi Software Solutions
No answers on this topic
Mhelpdesk
It works well for most of what we need. It integrates well w/ quickbooks. We would like to see it integrate w/ outlook.
Read full review
Support Rating
ECi Software Solutions
Sometimes when you need answers quickly, a voice on the phone is far better than having to wait for email support or a callback. I have found this to have delays and feel ECI e-automate should invest more in its support infrastructure.
Read full review
Mhelpdesk
No answers on this topic
Alternatives Considered
ECi Software Solutions
Unfortunately, in the copy/print side of things, e-automate is the software to use, so our options were very limited when shopping around. When we decided to implement the IT side of the company, we didn't want to track the revenue, etc from the IT in a different application like Quickbooks, etc. so we had to make e-automate fit our needs.
Read full review
Mhelpdesk
When we first started using Mhelpdesk, RepairShopr was just a blip on our radar and didn't have the feature-set that Mhelpdesk did. RepairShopr looked great, but the Mhelpdesk had a lot more features. Every 6 months or so, I'd check on RepairShopr and it was growing fast and adding new features all the time. After a few years - the difference was night and day so we switched to RepairShopr and it's been a much better fit for our business.
Read full review
Return on Investment
ECi Software Solutions
  • It has given us better insights into how our IT side is growing.
  • It took a lot of man-hours on our side to make it work for the IT side.
  • Inventory is still a very manual process.
Read full review
Mhelpdesk
  • It has overall been positive
Read full review
ScreenShots