Ecomail vs. Verint Community

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Ecomail
Score 10.0 out of 10
N/A
Ecomail is presented as a marketing platform for E-mailing, SMS, Facebook, Instagram and Messenger. It features: - email builder to create email templates - campaign editor - Facebook push campaigns to non-active email audiences - integration with Facebook custom audiences - A/B testing for subject, sender name and content - transactional emails - flexible drag and drop automation builder - discount coupons - RSS product feeds for easy product injection to your…N/A
Verint Community
Score 9.9 out of 10
N/A
Verint Community (Telligent) is a community and collaboration software platform developed by Telligent Systems and was first released in 2004. Telligent's focus was on offering a platform that can be integrated and extended, but this requires technical expertise. Verint acquired Telligent in 2015.N/A
Pricing
EcomailVerint Community
Editions & Modules
No answers on this topic
Verint Community SaaS
-
per year per pageviews/API calls
Verint Community AnyCloud
-
per domain and server
Offerings
Pricing Offerings
EcomailVerint Community
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeOptionalOptional
Additional Details
More Pricing Information
Community Pulse
EcomailVerint Community
Features
EcomailVerint Community
Email & Online Marketing
Comparison of Email & Online Marketing features of Product A and Product B
Ecomail
8.1
1 Ratings
2% above category average
Verint Community
-
Ratings
WYSIWYG email editor10.01 Ratings00 Ratings
Dynamic content7.01 Ratings00 Ratings
Ability to test dynamic content5.01 Ratings00 Ratings
A/B testing8.01 Ratings00 Ratings
Mobile optimization10.01 Ratings00 Ratings
Email deliverability reporting9.01 Ratings00 Ratings
List management8.01 Ratings00 Ratings
Triggered drip sequences8.01 Ratings00 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Ecomail
5.5
1 Ratings
33% below category average
Verint Community
-
Ratings
Dashboards3.01 Ratings00 Ratings
Standard reports8.01 Ratings00 Ratings
Pre-Send Testing
Comparison of Pre-Send Testing features of Product A and Product B
Ecomail
8.7
1 Ratings
8% above category average
Verint Community
-
Ratings
Link Tracking9.01 Ratings00 Ratings
Spam Testing7.01 Ratings00 Ratings
Email Previews10.01 Ratings00 Ratings
Best Alternatives
EcomailVerint Community
Small Businesses
Vbout
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Score 9.9 out of 10
PowerDMS by NEOGOV
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Score 7.1 out of 10
Medium-sized Companies
VerticalResponse
VerticalResponse
Score 10.0 out of 10
PowerDMS by NEOGOV
PowerDMS by NEOGOV
Score 7.1 out of 10
Enterprises
Emma by Marigold
Emma by Marigold
Score 9.3 out of 10
Khoros Communities
Khoros Communities
Score 8.4 out of 10
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User Ratings
EcomailVerint Community
Likelihood to Recommend
10.0
(1 ratings)
9.9
(31 ratings)
Likelihood to Renew
10.0
(1 ratings)
10.0
(2 ratings)
Usability
10.0
(1 ratings)
7.2
(8 ratings)
Availability
-
(0 ratings)
10.0
(1 ratings)
Performance
-
(0 ratings)
10.0
(1 ratings)
Support Rating
-
(0 ratings)
10.0
(6 ratings)
Implementation Rating
-
(0 ratings)
9.0
(1 ratings)
Configurability
-
(0 ratings)
10.0
(1 ratings)
Ease of integration
-
(0 ratings)
7.0
(1 ratings)
Product Scalability
-
(0 ratings)
10.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
10.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
EcomailVerint Community
Likelihood to Recommend
Ecomail.app
If you are looking for a really simple to use and at the same time highly effective email marketing platform with email automation capabilities this is a really well-rounded choice if combined with other solutions. Pricing is really reasonable too.
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Verint
If you need a community platform that's very versatile and has a relatively low entry-cost to get started, Verint is a good pick. If you need a solution that is guaranteed to work seamlessly and have no hiccups or issues overall, it is not well suited. Although it is a SAAS solution, some of the aspects of the platform do not make it seem so.
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Pros
Ecomail.app
  • Email marketing
  • Email marketing automation
  • Implementation & user interface
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Verint
  • Forums - organizing forum questions and identifying answered
  • Various layouts of blogs, divided by groups to enable different or similar layouts throughout the site. Ability to enable all to view the same or have particular groups of blogs to stand out and have it's own look and feel
  • ability to customize widgets to the needs of your use case
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Cons
Ecomail.app
  • Customer tracking
  • Banners & popups
  • Data analytics
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Verint
  • I would like to see engagement in the Elevate platform increase in discussions. We get so busy in our day, it is hard at times to get enough activity in a topic I know many struggle with in the contact center. The more sharing the better.
  • It would be nice if it were easier to connect as friends. That piece in Elevate seems difficult to build a network group and communicate with them all at one time on a topic or encourage them to join a discussion board when you know they have contributions that would benefit.
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Likelihood to Renew
Ecomail.app
No answers on this topic
Verint
I am not part of this decision making process, but I did provide positive feedback to the decision making board.
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Usability
Ecomail.app
I was able to learn to use it within days. I am also able to teach my clients to use the platform really quickly.
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Verint
If you are an experienced online community professional, Verint offers the flexibility you need. You do need to have a lot of expertise if you want to build a solid user experience because there isn't a template out-of-the-box that is just ready to go for various use cases. It will take awhile to fully understand the capabilities of Verint Community.
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Support Rating
Ecomail.app
No answers on this topic
Verint
While the support portal (cases) is helpful, I've been even more impressed by their own support community. I always get quick, thoughtful, and interesting answers to my questions from support personnel, in-house developers, other users, and even the VP/GM himself! They have a really wonderful thing going there.
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Implementation Rating
Ecomail.app
No answers on this topic
Verint
all customizations should be under warranty so that you get the right level of support from the 3rd party
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Alternatives Considered
Ecomail.app
SALESmanago overpromises and underdelivers. Bloomreach is a great platform, but not suitable for smaller clients because of the pricing. Ecomail delivers everything that they promise you and they do it really well. In the field of marketing automation or email platforms, it is widespread that the solutions promise way too much and are not able to deliver (reliability, ease of use, functionality etc.)
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Verint
I believe Verint Community stacks up very against previous solutions I have worked with. For an externally facing community, I think Jive-X was the best in class for many years, and Verint matches up very well from a features and configuration perspective. The other key point for me, is that Verint Community is also similar to Jive in that it has an extremely strong customer community of experienced community professionals. Verint does a great job of engaging with us about future plans, roadmaps, events, etc. I think this is a very under-rated benefit of a community platform, and Verint's is exceptional.
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Scalability
Ecomail.app
No answers on this topic
Verint
Highly scalable system with the ability to expand to an increasing number of users and communities
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Return on Investment
Ecomail.app
  • Great price compared to other solutions
  • Easy to learn to use
  • It works as described
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Verint
  • Verint Community has helped to gain more than one lakh users which shows that the platform is extremely stable and engaging. This helped for more brand awareness and e-commerce conversion rates
  • We have had huge problems with non English countries where this platform's limitations has caused huge number of loss and less user count. Hopefully this is fixed soon.
  • Our major plan was to expand our segments and verticals such as gaming, education and business which was done very well by using this platform and our team was able to customize it based on our brand's identity. We looking to expand to much more countries and hopefully target all our worldwide businesses.
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ScreenShots

Ecomail Screenshots

Screenshot of DashboardScreenshot of Campaign reportScreenshot of Automation builderScreenshot of Campaign wizardScreenshot of Template editorScreenshot of Contacts overview

Verint Community Screenshots

Screenshot of the Sophos Community, built on Verint Community, that offers forums, blogs, events, and membership perks for its usersScreenshot of VisionAires, a community powered by Verint, that features working groups, event, and a content hubScreenshot of an Avnet community with courses, competitions, and networking opportunitiesScreenshot of the ADI Engineer Zone, which is a community hub with built-in learning modules, webcasts, blogs, and supportScreenshot of MicroFocus' community to ask questions, join conversations, or share ideasScreenshot of the England Football Community, a place to connect with people and join the conversation about all things football.