Likelihood to Recommend Ecwid is absolutely perfect for any business that is looking to start out with online sales and mobile point-of-sale. Many times, business owners may have limited experience in setting up a website or point-of-sale. Having to spend on this expertise with a limited budget can be frustrating. Ecwid allows you to have great results even if you are a novice.
Read full review This is a great system for small and medium businesses dealing from 1 product to 100,000 products. It is elegant to use and very stable. The system may not be great for converting into a marketplace and the handling of > 1million products. The system is also not suitable for services selling like events, registrations, subscriptions and ticket bookings etc.
Read full review Pros Clarity - there has been very little confusion and need to reach out to Customer Support for help Consistency - no big, crazy updates or changes have been made to the format of Ecwid during my time using it, so I know when I log in to preform my business tasks I can always locate what I need and accomplish what is at hand easily Simplicity - everything is so clear and straightforward. It's like e-commerce for dummies. Read full review The PayPal button modality was integrated with the PrestaShop system, which helped our clients to complete payments digitally in just a few seconds, this integrated button allowed to streamline many transactions. Performing inventory reviews and modifying the PrestaShop catalog was one of the things that I liked the most, I could make changes to the catalog, make changes to the conditions of the products in the catalog and all those changes were reflected on my website in a instant, no need to wait some time. The PrestaShop system created a digital invoice for each client who made the advance payment of a property, which made it even easier to complete the property negotiation. Customers came to our company with the digital invoice for the advance payment and it was easy to identify the property that was paid, thanks to the digital invoice. Read full review Cons Recurring billing - ability to bill subscription customers without having to go to my payment gateway Robust order management - very limited in managing orders, therefore I had to subscribe to a different software Expensive customization - if you want to customize anything, it is very expensive Read full review Not a lot of free templates. Images can sometimes be too compressed and lose their full quality, so better settings for that could be introduced. Being able to change the look of your automatic emails via default settings can also be introduced. Read full review Likelihood to Renew The value given by Ecwid is unmatched. When combined with the ease of use of the product, it is a no-brainer to continue to use the product. The only thing that could cause us to switch is if some feature we needed which is not available which is unlikely based on the feature list we reviewed when making the decision to go with them.
Read full review Considering the problems we had and still have, 0.
Read full review Usability I gave a 9 instead of a 10 only because I haven't figured out a function or two. I believe it has less to do with Ecwid's overall usability and more to do with my own understanding and skill level, but regardless, it may also have something to do with the limits of Ecwid's functions.
Read full review The lack of performance and the unstable system make it very hard to use it for a serious e-commerce application.
Read full review Reliability and Availability Always available. Very reliable
Read full review 100s of implementation and so far no major security breaches.
Read full review Performance Good overall performance both in desktop and mobile
Read full review Some caching and optimization is definitely needed. However, it is not as bloated as other CMSs with lots of plugins needed.
Read full review Support Rating I have always received the support I need in a timely manner. I enjoy receiving emails every week on trending business topics and new suggestions. They often serve as a reminder for me to include new e-commerce tools into our strategy. And I've always had great experiences with reaching out to the support team with specific questions.
Read full review Since we use PrestaShop OpenSource there is only community support. What we found is that many other users fight with the same problems and there seems no solution or input from the PrestaShop developers' side.
Read full review Implementation Rating Fast and simple implementation of Ecwid's solutions. Easy to learn and navigate
Read full review Alternatives Considered We sell a product that requires certain controls to sell and most of the companies we researched had specific policies preventing us from selling on their platform. We aren't selling anything dangerous, they are parts of ammunition (the shell casings) and not entire ammunition rounds. Most other vendors restrict the sales of firearms and ammunition, but even when just selling a part used to create ammunition, we were still restricted. I'm not really sure why they restrict sales of products like ours from different vendors. Ecwid had no such restrictions and were happy to confirm that for us.
Read full review It's a no-brainer for e-commerce stores.
BigCommerce and
Magento both far out-distanced PrestaShop in every major category. If you're just getting into e-commerce, I would highly recommend either
BigCommerce or
Magento . Their online documentation and support far outweigh any advantages you'd have over going with an open source software like PrestaShop.
Read full review Scalability Good scalability. I use the second plan and there are 2 more plans that I could use if I needed other features or services
Read full review This is the best example of "If it's not broken, don't fix it!".
Read full review Return on Investment We have not been able to measure the ROI as of yet, as we cannot get out of the gate with customization required. It can be implemented quickly for basic online stores. Once the system is configured, ROI will dramatically go up. Read full review It slowed down our Hosting service. Our website took a long time to fully load on our clients' devices due to the high consumption of the integration with the PrestaShop service. It provided us with a fast billing service, where our clients obtained invoices in PDF mode for the electronic payments they made for the properties. These digital invoices helped us to recognize the property they wanted faster and streamlined the negotiation process. The templates that had an optimized design, were too expensive, this caused that our catalog design was very simple and did not capture the interest of customers. Read full review ScreenShots Ecwid by Lightspeed Screenshots