Epicor Eclipse vs. Epicor Kinetic

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Epicor Eclipse
Score 8.9 out of 10
N/A
Epicor Eclipse is an end-to-end business system for wholesale distributors, as well as electrical, HVAC, plumbing and PVF businesses.N/A
Epicor Kinetic
Score 7.4 out of 10
N/A
Epicor Kinetic (the name of the former Epicor ERP) presents a wide feature breadth, customizability, and scalability, typical product-centric cloud ERP offerings. It is meant as a single, end-to-end software solution for businesses, and is available on-premise, hosted, or in the cloud as a software as a service (SaaS) solution.N/A
Pricing
Epicor EclipseEpicor Kinetic
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Epicor EclipseEpicor Kinetic
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsMust contact sales team for pricing.
More Pricing Information
Community Pulse
Epicor EclipseEpicor Kinetic
Top Pros
Top Cons
Features
Epicor EclipseEpicor Kinetic
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Epicor Eclipse
8.5
3 Ratings
16% above category average
Epicor Kinetic
7.4
13 Ratings
3% above category average
Pay calculation10.01 Ratings7.713 Ratings
Benefit plan administration9.01 Ratings7.79 Ratings
Direct deposit files8.73 Ratings6.39 Ratings
Customization
Comparison of Customization features of Product A and Product B
Epicor Eclipse
7.2
9 Ratings
1% below category average
Epicor Kinetic
6.0
26 Ratings
19% below category average
API for custom integration7.87 Ratings6.124 Ratings
Plug-ins6.79 Ratings6.022 Ratings
Security
Comparison of Security features of Product A and Product B
Epicor Eclipse
7.8
14 Ratings
4% below category average
Epicor Kinetic
7.5
37 Ratings
8% below category average
Single sign-on capability8.09 Ratings8.030 Ratings
Role-based user permissions7.514 Ratings7.037 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Epicor Eclipse
6.6
16 Ratings
5% below category average
Epicor Kinetic
8.4
37 Ratings
19% above category average
Dashboards6.711 Ratings7.936 Ratings
Standard reports6.416 Ratings9.036 Ratings
Custom reports6.916 Ratings8.332 Ratings
General Ledger and Configurable Accounting
Comparison of General Ledger and Configurable Accounting features of Product A and Product B
Epicor Eclipse
7.2
15 Ratings
6% below category average
Epicor Kinetic
7.1
36 Ratings
7% below category average
Accounts payable6.915 Ratings7.334 Ratings
Accounts receivable6.813 Ratings7.235 Ratings
Global Financial Support7.17 Ratings9.016 Ratings
Primary and Secondary Ledgers7.26 Ratings6.316 Ratings
Journals and Reconciliations7.310 Ratings7.319 Ratings
Configurable Accounting8.38 Ratings7.917 Ratings
Standardized Processes6.710 Ratings8.018 Ratings
Inventory Management
Comparison of Inventory Management features of Product A and Product B
Epicor Eclipse
7.1
17 Ratings
10% below category average
Epicor Kinetic
9.9
36 Ratings
23% above category average
Inventory tracking7.417 Ratings9.935 Ratings
Automatic reordering6.715 Ratings9.921 Ratings
Location management7.717 Ratings9.928 Ratings
Order Management
Comparison of Order Management features of Product A and Product B
Epicor Eclipse
7.4
17 Ratings
5% below category average
Epicor Kinetic
8.7
39 Ratings
11% above category average
Pricing7.317 Ratings9.036 Ratings
Order entry7.717 Ratings8.039 Ratings
Credit card processing8.014 Ratings7.219 Ratings
Cost of goods sold7.816 Ratings8.938 Ratings
Order Orchestration7.413 Ratings9.916 Ratings
Subledger and Financial Process
Comparison of Subledger and Financial Process features of Product A and Product B
Epicor Eclipse
7.2
13 Ratings
3% below category average
Epicor Kinetic
8.8
22 Ratings
17% above category average
Billing Management6.911 Ratings9.917 Ratings
Cash and Asset Management7.48 Ratings9.918 Ratings
Travel & Expense Management7.36 Ratings5.713 Ratings
Budgetary Control & Encumbrance Accounting6.15 Ratings8.914 Ratings
Period Close7.511 Ratings8.218 Ratings
Project Financial Management
Comparison of Project Financial Management features of Product A and Product B
Epicor Eclipse
5.7
9 Ratings
29% below category average
Epicor Kinetic
9.2
19 Ratings
19% above category average
Budgeting and Forecasting6.86 Ratings9.015 Ratings
Project Costing7.26 Ratings8.016 Ratings
Cost Capture6.26 Ratings10.017 Ratings
Capital Project Management6.05 Ratings9.011 Ratings
Customer Contract Compliance7.75 Ratings9.09 Ratings
Project Revenue Recognition7.04 Ratings9.012 Ratings
Project Execution Management
Comparison of Project Execution Management features of Product A and Product B
Epicor Eclipse
6.4
6 Ratings
7% below category average
Epicor Kinetic
7.6
14 Ratings
11% above category average
Project Planning and Scheduling6.63 Ratings7.612 Ratings
Task Insight for Project Managers5.73 Ratings5.47 Ratings
Project Mobile Functionality6.42 Ratings7.25 Ratings
Definable Resource Pools00 Ratings7.36 Ratings
Grants Management
Comparison of Grants Management features of Product A and Product B
Epicor Eclipse
8.0
2 Ratings
6% above category average
Epicor Kinetic
7.8
7 Ratings
3% above category average
Award Lifecycle Management8.01 Ratings8.03 Ratings
Procurement
Comparison of Procurement features of Product A and Product B
Epicor Eclipse
6.1
9 Ratings
13% below category average
Epicor Kinetic
8.2
13 Ratings
16% above category average
Bids Analyzed and Compared5.16 Ratings8.75 Ratings
Contract Authoring6.82 Ratings9.04 Ratings
Contract Repository4.83 Ratings7.75 Ratings
Requisitions-to-Purchase Orders Integrated6.94 Ratings8.87 Ratings
Supplier Management6.84 Ratings7.910 Ratings
Risk Management
Comparison of Risk Management features of Product A and Product B
Epicor Eclipse
4.5
4 Ratings
37% below category average
Epicor Kinetic
7.9
3 Ratings
19% above category average
Risk Repository2.72 Ratings8.02 Ratings
Control Management6.22 Ratings8.03 Ratings
Control Efficiency Assessments4.51 Ratings8.02 Ratings
Issue Detection4.12 Ratings8.02 Ratings
Remediation and Certification3.82 Ratings8.02 Ratings
Logistics
Comparison of Logistics features of Product A and Product B
Epicor Eclipse
4.9
11 Ratings
33% below category average
Epicor Kinetic
7.3
11 Ratings
6% above category average
Transportation Planning and Optimization4.36 Ratings7.75 Ratings
Transportation Execution Management4.26 Ratings7.04 Ratings
Trade and Customs Management4.12 Ratings7.04 Ratings
Fulfillment Management6.32 Ratings5.18 Ratings
Warehouse Workforce Management6.34 Ratings7.76 Ratings
Manufacturing
Comparison of Manufacturing features of Product A and Product B
Epicor Eclipse
5.0
3 Ratings
40% below category average
Epicor Kinetic
8.1
20 Ratings
7% above category average
Production Process Design4.52 Ratings7.915 Ratings
Production Management5.73 Ratings7.619 Ratings
Configuration Management6.41 Ratings8.113 Ratings
Work Execution5.43 Ratings7.715 Ratings
Manufacturing Costs4.83 Ratings9.319 Ratings
Supply Chain
Comparison of Supply Chain features of Product A and Product B
Epicor Eclipse
5.7
13 Ratings
24% below category average
Epicor Kinetic
9.4
21 Ratings
26% above category average
Forecasting6.112 Ratings8.917 Ratings
Inventory Planning6.611 Ratings8.920 Ratings
Performance Monitoring5.69 Ratings9.915 Ratings
Product Lifecycle Management
Comparison of Product Lifecycle Management features of Product A and Product B
Epicor Eclipse
6.2
7 Ratings
16% below category average
Epicor Kinetic
7.6
7 Ratings
5% above category average
Proposal Management5.93 Ratings7.44 Ratings
Product Master Data Management6.43 Ratings7.05 Ratings
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Epicor EclipseEpicor Kinetic
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Score 8.7 out of 10
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Score 8.7 out of 10
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Score 7.3 out of 10
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User Ratings
Epicor EclipseEpicor Kinetic
Likelihood to Recommend
4.7
(17 ratings)
8.1
(39 ratings)
Likelihood to Renew
4.3
(3 ratings)
-
(0 ratings)
Usability
7.3
(1 ratings)
9.0
(1 ratings)
Availability
9.1
(1 ratings)
-
(0 ratings)
Performance
9.1
(1 ratings)
-
(0 ratings)
Support Rating
5.5
(1 ratings)
10.0
(2 ratings)
In-Person Training
9.1
(1 ratings)
-
(0 ratings)
Online Training
8.2
(1 ratings)
-
(0 ratings)
Implementation Rating
4.5
(1 ratings)
-
(0 ratings)
Configurability
4.5
(1 ratings)
-
(0 ratings)
Ease of integration
4.5
(1 ratings)
-
(0 ratings)
Product Scalability
4.5
(1 ratings)
8.5
(15 ratings)
Vendor post-sale
8.2
(1 ratings)
7.6
(14 ratings)
Vendor pre-sale
7.3
(1 ratings)
-
(0 ratings)
User Testimonials
Epicor EclipseEpicor Kinetic
Likelihood to Recommend
Epicor Software
Eclipse is well suited for quick order entry where the source is a formal purchase order document or a phone call with a known customer. In these scenarios the order entry process is quick, and order processing is smooth even if the customer has a lot of "special" requests like shipping part today and holding the rest or shipping some of the order to other addresses. Eclipse also works well if you have a good database of products, especially in searching for products where only partial information is known or finding existing orders where all you know for sure is the customer. It is not particularly well suited for Point of Sale where a walk-in customer who doesn't have an account wants products for which part numbers are not known, due to the requirements to release an order for a customer with no credit.
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Epicor Software
Epicor is an excellent system for most manufacturing customers and offers several features previously only offered on the very large (e.g. Oracle, PeopleSoft, etc) level platforms. Yet the pricing is mid-level, and the expandability through additional modules provides a great opportunity for future business growth. The architecture is easily scalable, fast, and offers great options for both on premise and hosted systems. Epicor is flexible, and large enough that regular updates and enhancements continue to be adopted to improve functionality and effectiveness. It is however, not for everyone. Competition in this sector is very good, with several mid-level systems being available at a similar price point. If you are considering adopting a new ERP system and are in the plastics space, you also owe it to yourself and your team to consider IQMS, which is becoming a de-facto standard in this segment. Also, for specific medical sectors, you will find that Epicor software validation for CFR Part 11 compliance can be quite costly-- although the software is capable of supporting this with modification. Overall, Epicor is a solid choice. Ultimately, it will be up to your team to determine what works best for your needs. You won't be disappointed with Epicor if you do the due diligence and take the time needed to properly review and demo the product. Remember though, demos are typically "best case" staged, so be sure to throw several curveballs at your vendor and bring out the unique requirements of your business.
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Pros
Epicor Software
  • Sales Order tracking, even returns are strengths of Epicor Eclipse. It can be set up to match returns to previous orders so that the correct credits are applied. It is capable of setting up contract pricing as well as matrix level pricing according to sales velocity or individual customer buyer programs.
  • Purchasing can be set up to work by full line buys or short buys while still maintaining a balanced inventory level of vendor line product.
  • Vendor Invoices and purchase orders are easily matched up for payment and the diverse reporting features are able to provide multi-faceted views of Product Sales, Items with No Sales, or Sales or Purchasing trends, just to name a few.
  • It is also tracking warehouse operation in both RF and non-RF environments, or a combination of the two.
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Epicor Software
  • Epicor has the best product configurator that I have seen on the market. This was one of the main reasons we went with Epicor, and have not been disappointed at all.
  • Epicor is also one of the easiest ERP system to learn, and has many ways for users to get training. Epicor University, on-line courses, or class room settings, also user conference every year, and user support groups.
  • The Enterprise search ability in Epicor is great, can find parts, customers, suppliers, etc. so easily. And if you can't remember where a report or task that you want to do is on the menu, you can search for that also.
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Cons
Epicor Software
  • The version we use is a non-windows based version, we chose this due to pricing since we are a small company.
  • Their Tier 1 level tech support leaves a little to be desired.
  • It would be nice to switch between open windows/screens.
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Epicor Software
  • Consultants should be very well trained to make sure program integrity is maintained during challenging implementations.
  • There should be an improvement on answering questions raised, especially upon migration issues.
  • When is Epicor aware of improper/incorrect implementation they might proactively offer improvement support?
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Likelihood to Renew
Epicor Software
I use it every day and can't see a reason why I would stop unless I started a new job. If I were to leave my present position, the new job would be much more attractive if they were Eclipse users.
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Epicor Software
No answers on this topic
Usability
Epicor Software
This is very easy to use for someone that hasn't ever used the system before. Despite any preconceived notions about how a system should function they can learn this and become efficient with really not a lot of effort. I have used many systems and this is probably one of the easiest I have ever had to learn to navigate and use.
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Epicor Software
It is a good service to have people update and collaborate with I also like the ease of it. It keeps the stock of materials accountable
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Reliability and Availability
Epicor Software
I haven't experienced any outages in the two years I have been using the system. It is always available as long as the computer is up. The only time I have seen it not be available was on occasions where we lost internet, or power and then we lost access to everything, not just Epicor Eclipse.
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Epicor Software
No answers on this topic
Performance
Epicor Software
Everything in this system moves fairly quickly, that may be in part because we are a small company with only 21 users on the system at a time, or it may just be a the way the Epicor Eclipse works for any size company with any number of users. I can only speak for what I know and say that it is fast for our purposes.
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Epicor Software
No answers on this topic
Support Rating
Epicor Software
The tier 1 support is trying, and sometimes they are successful. Sometimes they aren't. This topic isn't as black and white as the questions might suggest. Currently their Tier 1 support team is over seas, all items automatically go to Tier 1 and then when they can't help they either escalate it or tell me they need to check with someone else and they will get back to me. If they escalate me to Tier 2, then the issue comes back to the States and the support is usually at a higher knowledge/experience level and it can get resolved fairly quickly. If they don't escalate, then it might take weeks and multiple follow ups on my part before I either get a satisfactory resolution or finally get escalated.
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Epicor Software
If the answer to your problem is not readily available in an answer book, your response or solution will take months, if you get one at all. Problems need to be sent to support and duplicated by them before they try to fix it. This is extremely frustrating because you have to prove to Epicor that you are having an issue. If by some miracle you get by this barrier, your problem is submitted to development for review. You can't speak to them or communicate in any way directly. This group appears to be completely unconcerned about user issues or customer service. Our experiences have been negative across the board.
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In-Person Training
Epicor Software
The training classes that I have attended have been top notch. The presenters are extremely knowledgeable on their subject matter, including real-world application of the system. They aren't just software techs training end users, they seem to be end users that have become experts in the over functionality and capabilities of the system.
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Epicor Software
No answers on this topic
Online Training
Epicor Software
The on-line training is very good, and it is taught by the same people that do the live in-person training sessions. The difficult part of it is, asking questions about your specific company's nuances or special circumstances. I don't remember if you can access the on-line training sessions after you have taken them for reminders purposes, but if so that is a great asset.
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Epicor Software
No answers on this topic
Implementation Rating
Epicor Software
I don't really know about the implementation, it was back in 1998 and I didn't start here until 2016. By the time I started here they had been running it for a number of years and most of the people that were here when it was implemented are no longer here, and the ones that are don't really have much to say about how the implementation went either bad or good.
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Epicor Software
No answers on this topic
Alternatives Considered
Epicor Software
Most of my experience has been with Epicor's Prophet 21. For most distribution verticals, Prophet 21 is the only way to go. The comparison I've drawn is this: Prophet 21 is like a ferrari. Epicor Eclipse is like a reliable donkey. Both get you from point A to point B but Prophet 21 is going to get you there much quicker and with the kind of insight into your business that will help you thrive.
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Epicor Software
Everyone at our organization really appreciated "made 2 manage" because of all of the quick access and some of the capabilities in accounting. So far, Epicor is much more advanced but the two can stand side by side. These two programs cannot really be compared just because it's just not fair to compare an on-site server ERP system to a cloud-based one.
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Scalability
Epicor Software
I don't really know about the scalability. It's the same as it was when I started, I do know that you can buy more user licenses, but I think they come in packs of 5, which can be a problem if you only need 1 and will never use the other 4. But, again I'm not sure on that.
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Epicor Software
The software is pretty easy to use. Things are pretty clear on how to do them and if you don't know how to do something they have instructions on how to do them or you get an error code telling you exactly what to do. I have been satisfied with my overall experience.
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Return on Investment
Epicor Software
  • One of the main positive ROI impacts has been the constant upgrading and adding of new features to keep the software user friendly, relative, and robust.
  • Our credit manager has said it has made their job easier with daily reports to catch pricing discrepancies and straighten out before they go to invoice makes us look better.
  • With the addition of sale analytics it has given our sales force tools and new approaches to our customer base which has raised profitability.
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Epicor Software
  • The ROI can be hard to quantify. We spend more time setting up and entering information up front, but we spend less time than before trying to track project costs so that evens out. Purchasing the system and implementing it was very expensive, but the benefit is the the better information can save money on projects as we know where best to spend our time and identify potential problems earlier on a project. We believe it will have a positive impact, but I'd say it will take a few years (3-4) to be worth it.
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