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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Epicor Grow

    Score6.3 out of 10
    Small Businesses (1-50 employees)
    Grow, from Epicor since the March 2022 acquisition, is a business intelligence software that is designed to empower businesses to become data-driven and accelerate growth by aligning team objectives and inspiring strategic decisions.N/A

    New Relic

    Score8.1 out of 10
    N/ANew Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.

    $0

    No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks

    Pricing
    Epicor GrowNew Relic
    Editions & Modules
    No answers on this topic
    Free (Forever)
    $0
    No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
    Telemetry Data Platform
    $0.25
    per month per extra GB data ingest (after first free 100GB per month)
    Incident Intelligence
    $0.50
    per month per event (after first 1000 free events per month)
    Standard
    $99
    per month per full user (after first free full user - unlimited free basic users)
    Pro
    Contact sales team
    Enterprise
    Contact sales team
    Offerings
    Pricing Offerings
    Epicor GrowNew Relic
    Free Trial
    YesNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeRequiredNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Epicor GrowNew Relic
    Considered Both Products
    Epicor Software
    No answer on this topic
    New Relic
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    6 Answers
    91%
    Would buy again
    71 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    6 Answers
    94%
    Delivers good value for the price
    64 Answers
    Happy with the feature set
    83%
    Happy with the feature set
    5 Answers
    97%
    Happy with the feature set
    76 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    5 Answers
    95%
    Lived up to sales and marketing promises
    55 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    6 Answers
    96%
    Implementation went as expected
    68 Answers
    Features
    Epicor GrowNew Relic
    BI Standard Reporting
    Comparison of BI Standard Reporting features of Epicor Grow and New Relic
    Feature
    Epicor Grow
    8.0
    32 Ratings
    2% below category average
    New Relic
    -
    Ratings
    Customizable dashboards9.032 Ratings00 Ratings
    Report Formatting Templates7.025 Ratings00 Ratings
    Ad-hoc Reporting
    Comparison of Ad-hoc Reporting features of Epicor Grow and New Relic
    Feature
    Epicor Grow
    7.7
    31 Ratings
    4% below category average
    New Relic
    -
    Ratings
    Drill-down analysis7.027 Ratings00 Ratings
    Formatting capabilities7.028 Ratings00 Ratings
    Report sharing and collaboration9.030 Ratings00 Ratings
    Report Output and Scheduling
    Comparison of Report Output and Scheduling features of Epicor Grow and New Relic
    Feature
    Epicor Grow
    6.7
    29 Ratings
    20% below category average
    New Relic
    -
    Ratings
    Publish to Web7.025 Ratings00 Ratings
    Publish to PDF7.025 Ratings00 Ratings
    Report Delivery Scheduling6.025 Ratings00 Ratings
    Data Discovery and Visualization
    Comparison of Data Discovery and Visualization features of Epicor Grow and New Relic
    Feature
    Epicor Grow
    7.0
    26 Ratings
    13% below category average
    New Relic
    -
    Ratings
    Pre-built visualization formats (heatmaps, scatter plots etc.)7.024 Ratings00 Ratings
    Location Analytics / Geographic Visualization7.023 Ratings00 Ratings
    Access Control and Security
    Comparison of Access Control and Security features of Epicor Grow and New Relic
    Feature
    Epicor Grow
    7.0
    31 Ratings
    19% below category average
    New Relic
    -
    Ratings
    Multi-User Support (named login)7.031 Ratings00 Ratings
    Role-Based Security Model7.025 Ratings00 Ratings
    Multiple Access Permission Levels (Create, Read, Delete)7.025 Ratings00 Ratings
    Report-Level Access Control7.01 Ratings00 Ratings
    Single Sign-On (SSO)7.017 Ratings00 Ratings
    Mobile Capabilities
    Comparison of Mobile Capabilities features of Epicor Grow and New Relic
    Feature
    Epicor Grow
    7.7
    26 Ratings
    1% below category average
    New Relic
    -
    Ratings
    Responsive Design for Web Access8.026 Ratings00 Ratings
    Mobile Application7.513 Ratings00 Ratings
    Dashboard / Report / Visualization Interactivity on Mobile8.018 Ratings00 Ratings
    Application Program Interfaces (APIs) / Embedding
    Comparison of Application Program Interfaces (APIs) / Embedding features of Epicor Grow and New Relic
    Feature
    Epicor Grow
    7.0
    20 Ratings
    10% below category average
    New Relic
    -
    Ratings
    REST API7.020 Ratings00 Ratings
    Best Alternatives
    Epicor GrowNew Relic
    Small Businesses
    Cyfe
    Score4 out of 10
    Amazon CloudWatch
    Score7.8 out of 10
    Medium-sized Companies
    Qlik Cloud Analytics (Qlik Sense)
    Score8.1 out of 10
    LogicMonitor
    Score8.9 out of 10
    Enterprises
    Jaspersoft Community Edition
    Score7 out of 10
    ManageEngine Site24x7
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Epicor GrowNew Relic
    Likelihood to Recommend
    8.0
    (32 ratings)
    7.3
    (148 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.8
    (16 ratings)
    Usability
    7.1
    (5 ratings)
    6.7
    (14 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (2 ratings)
    Performance
    -
    (0 ratings)
    9.1
    (2 ratings)
    Support Rating
    9.4
    (5 ratings)
    9.0
    (7 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.0
    (9 ratings)
    Configurability
    -
    (0 ratings)
    7.3
    (3 ratings)
    Data Sharing and Collaboration
    10.0
    (26 ratings)
    -
    (0 ratings)
    Data Sources
    7.1
    (26 ratings)
    -
    (0 ratings)
    Ease of integration
    -
    (0 ratings)
    9.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (2 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.2
    (2 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    8.2
    (2 ratings)
    User Testimonials
    Epicor GrowNew Relic
    Likelihood to Recommend
    Epicor Software
    Grow.com is well suited if you have a lot of data or client data to manage. If you do not have tons of data, there are other options out there that are a bit more simple and easy to use and a better price.
    Incentivized
    Read full review
    New Relic
    New Relic its an excellent tool for monitoring services used on the SAAS universe, like web servers, relational and nosql dbms, reverse proxies, text databases, etc. Its also a powerful tool to monitor resource usage on said servers. However, its not well fitted to monitor custom services - if you need to generate alerts based on logs or database information, for example
    Incentivized
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    Pros
    Epicor Software
    • I love the fact that you have a team of developers who can help me build metrics or fix metrics that I do not create properly. I had to learn SQL in order to really build the metrics that mattered, which was a lot of fun, but resulted in many broken metrics. The vendor's team was great in responding to me requests for help!
    • Really, really appreciate the fact that Grow has SQL formulas to reference when building metrics. Again, as a novice, this accelerated my ability to learn and not have to leave your site and resources and stay within the Grow web properties.
    • Great account managers who check in regularly and are willing to help out whenever needed.
    Incentivized
    Read full review
    New Relic
    • It gives us insights of applications, infrastructure, clouds very well.
    • The alerting system in New Relic helps us to easily identify the root cause which reduces the MTTR.
    • It has new features related to AI which helps to troubleshoot any problem in a very short time it gives future predictions also.
    Incentivized
    Read full review
    Cons
    Epicor Software
    • There are basic labeling issues with some of the graph types. Wish there was more customizability here, especially on complex graphs.
    • Could help more with analysis of data and trends, but that's going into full-fledged BI territory.
    • The functionality of being able to snapshot data isn't quite there.
    Incentivized
    Read full review
    New Relic
    • And while powerful, building tailored dashboards with organ-specific metrics (such as energy load variance across regions) can be difficult to navigate. The UI isn't as drag-and-drop easy, and query-based widgets typically involve some trial and error for non-devs.
    • Alerts may be hypersensitive or over general. I We often get a spam of non-critical alerts while doing load testing, all overhauling to me alone and making it difficult to identify actual issues especially in energy systems where spikes are very common.
    • With our expanding fleet of Iot devices, the per-host pricing model is becoming expensive, quickly. More detailed billing based on microservices, or that works at sensor level, would make it more adaptable for energy platforms.
    Incentivized
    Read full review
    Likelihood to Renew
    Epicor Software
    No answers on this topic
    New Relic
    The only issue that we have had with New Relic is that the price might be a little expensive for smaller companies. The amount of data you store in New Relic impacts the cost, and can get away from you if you don't work closely with the vendor. Overall though the application is top notch.
    Incentivized
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    Usability
    Epicor Software
    This tool is definitely a little bit difficult to be able to figure out at first, but after some time of learning you can definitely pick it up. I do wish there were more resources online that would be able to help speed up the learning process
    Incentivized
    Read full review
    New Relic
    I have given this much rating as I am used New Relic in different sectors and for different use cases like its K8s monitoring, infra monitoring, full stack monitoring as compare to other tools New Relic gives data in a formatted and connected way, and also it is giving us value for money. It also launches new features day by day which helps users to track the issue very quickly. It also supports OTel integrations which is the latest trend of observability tools. thats why I had given this much rating to New Relic.
    Incentivized
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    Reliability and Availability
    Epicor Software
    No answers on this topic
    New Relic
    Never observed an outage
    Incentivized
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    Performance
    Epicor Software
    No answers on this topic
    New Relic
    there are times where browser cache will cause issues that require you to clear your browser before continuing.
    Incentivized
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    Support Rating
    Epicor Software
    The support team is very helpful and in every situation we have needed help in, they have been able to assist. So I have had a good experience with them
    Incentivized
    Read full review
    New Relic
    The support team has been really helpful and resolved most of the issues on time. However, for a couple of issues, several follow-ups were needed to elicit a reasonable response. The issue was deeply technical and could have been investigated only by their Architects, and bringing them into the ticket took longer than needed
    Incentivized
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    Implementation Rating
    Epicor Software
    No answers on this topic
    New Relic
    It's better to start by implementing New Relic in one project and test everything. Try to follow best recommended practices and read all the official documentation. Everything seems well tested. Then, start by installing agents to the rest of your projects and keep a close look to all logs and metrics New Relic gives you.
    Read full review
    Alternatives Considered
    Epicor Software
    Grow doesn't have as many advanced analytics features and other capabilities as some other 'dashboard' platforms on the market. Simply, if you want a tool for internal use only that has high-level analytics capabilities (regressions, completely custom visualizations, modeling), Grow probably isn't the platform for you. To put it another way, if you have a team of data engineers and scientists doing complex analysis, Grow might not make the most sense. However, if you understand the value of data/visualization/dashboards, but lack some of those skillsets in your company, Grow might be the perfect fit. Not only is it incredibly scalable and reasonably priced compared to other market solutions, but their transform capabilities really stand out. They have many native data transformations that mimic SQL coding of a dataset, without requiring any knowledge of SQL. They've converted these transformations to easy-to-use tools in the platform, which are perfect for the less-technical user.
    Incentivized
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    New Relic
    Data Dog has solutions that look more attractive, but not at their price point. We have also tried to build a solution straight from the Cloud, where our business is built, but some things are too hard to replicate. This shows that New Relic is useful and helps our efficiency.
    Incentivized
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    Scalability
    Epicor Software
    No answers on this topic
    New Relic
    Agent deployment is easily integrated into our workflow. Adding the agent to new servers is quick and painless
    Incentivized
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    Return on Investment
    Epicor Software
    • Made it so much easier and faster to access data across tools
    • Lessened the time exporting and uploading data to excel/sheets for analysis
    • Made data and metrics more easily accessible to others in our orgs
    Incentivized
    Read full review
    New Relic
    • We were able to quickly identify our most time consuming APIs. In some cases we were able to bring down times for some apis from 4s to 200ms.
    • We were able to identify our slowest database queries and optimize them for quicker response times.
    Incentivized
    Read full review
    ScreenShots

    Epicor Grow Screenshots

    Screenshot of Marketing desktop dashboard in dark-mode.Screenshot of TV, desktop, and mobile dashboards.Screenshot of KPI desktop dashboard in light-mode.Screenshot of Chart builder and data visualization.