Firebase Crashlytics vs. Smartlook

Firebase Crashlytics is a no-brainer if you are already using any of the other Firebase suite of products, as its integration is very easy if you are already using these in your app. If you have cross-platform Android, iOS, and macOS apps, you should also consider Firebase Crashlytics to provide a unified across your platforms. If your app is only on Android or only on Apple, then you may be better off remaining with the default Apple Developer or Google Play Developer Console crash collection experiences.

Incentivized

Smartlook is best for screen recordings. Especially when you are running MVPs. However, its pricing is very high. If your daily visitors are too much then either you will have to lose many of your recordings or you will have to pay too much money.

Incentivized

• It has a great reporting interface to monitor crashes and affected users.
• Setting up breadcrumbs to provide better insights around crashes is simple.
• Easy for a non-developer like myself to jump in and figure out things quickly.

Incentivized

• Funnels are both easy to configure yet comprehensive enough to detect complicated customer journeys.
• Real-time recording provides exceptional insights to our design & engineering teams.
• Session recording is surprisingly lightweight and seems to cause no substantial performance degradation for our customers.

Incentivized

• Improve the SDK installation documentation
• Simplify the migration from Fabric.io to Firebase
• Improve the UI, currently it feels fairly old & clunky

Incentivized

• Events -- but I think this is something that we could improve ourselves in our system.
• Create some suggestions for funnels and heatmaps.
• Give general insights for a certain period of time, e.g. from Oct. 7th to 12th, 75 users left the checkout step and 60% of them left due to a payment issue. IDK just bringing some ideas!
• Send an e-mail with main insights.

Incentivized

Because its fulfilling our basic and necessary requirements that can be an only and enough reason to renew the subscription.

As my ratings show, I have been absolutely delighted with Smartlook in terms of usability, cost, support, and its benefit to our organization. I have given it such high ratings because I think it has really benefitted our organization and I think it could do the same for other companies too.

Incentivized

It is very easy for non-developer staff to use the Firebase Console and gather information for the development team. Developers will find it straightforward to integrate Firebase Crashlytics into new or existing codebases using Google's in-depth developer documentation. I cannot think of an easier cross-platform solution to use, and because of that I wish it supported more platforms!

Incentivized

Smartlook is very intuitive and simple for an average programmer (I don't know if it will be as simple for a normal user). We have never had to resort to looking for information on the web or ask for help for something we didn't understand or didn't work as expected.

Incentivized

I am always very happy when a company offers the option to use online chat, as I do not like to call customer support and writing an email is just too slow and cumbersome. I did not even expect a reply right away, yet it took the customer support team less than a minute to respond to my problem.

Incentivized

Compared it with Crittercism on a Xamarin project a while back and on that platform, Crittercism was the best. But on Android, Crashlytics is just a lot better in providing good stack traces and having a useful analytics console. It's pretty much the defacto standard on Android...everyone uses Crashlytics. It's even more common to use Crashlytics and the Firebase crash tracking; Firebase does track ANR's a lot better though.

Incentivized

Like I mentioned, Smartlook is younger than FullStory and it seems like they're trying to improve. The dashboards are lacking. I wish I had more control over what I see there instead of the standard. We use the API to determine customer name and company and I'd like to see some custom dashboards.

Incentivized

• It has help me in improving my app stability and has helped a lot in improving the UI.
• Also, sometimes its quite interesting to understand the app usage, and it helps us in making better decisions.

Incentivized

• We have increased the conversion rate from the beginning till now with 120%.
• We redesigned our landing pages and decreased the bounce rate by 41%.
• We rethinked and redesigned our menu structure and internal site linking to increase the time users spent on our site based on the data we got from Smartlook analysis.

Incentivized