What users are saying about
16 Ratings
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99 Ratings
16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Google Chat

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99 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Likelihood to Recommend

Flock

Flock might be useful in community work or in college communications. It can also be used in start-ups where the cost would be a factor. Flock needs to up its game if it really wants to compete with giants like Slack. For large companies, Flock should be not be used as there are better alternatives to it in the market.
Anonymous | TrustRadius Reviewer

Google Chat

Google Hangouts Chat is a simple form of communication, with numerous ways to share ideas and information among individuals. Mostly, the tool is used for informal purposes, but some companies still use it for serious formal discussions. The integration with most of Google tools makes the application dominant and available/accessible by almost all people.
Gloria Konny | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Flock
7.9
Google Chat
8.9
Task Management
Flock
6.6
Google Chat
8.9
Gantt Charts
Flock
10.0
Google Chat
9.0
Scheduling
Flock
8.6
Google Chat
8.8
Workflow Automation
Flock
7.5
Google Chat
8.5
Mobile Access
Flock
7.7
Google Chat
9.3
Search
Flock
6.4
Google Chat
9.1
Visual planning tools
Flock
8.3
Google Chat
8.8

Communication

Flock
8.7
Google Chat
9.0
Chat
Flock
8.6
Google Chat
9.3
Notifications
Flock
8.4
Google Chat
9.1
Discussions
Flock
7.9
Google Chat
8.6
Surveys
Flock
9.8
Google Chat
8.9
Internal knowledgebase
Flock
7.7
Google Chat
8.9
Integrates with GoToMeeting
Flock
10.0
Google Chat
9.2
Integrates with Gmail and Google Hangouts
Flock
8.0
Google Chat
9.6
Integrates with Outlook
Flock
9.2
Google Chat
8.7

File Sharing & Management

Flock
8.8
Google Chat
8.5
Versioning
Flock
6.9
Google Chat
8.6
Video files
Flock
9.4
Google Chat
7.7
Audio files
Flock
9.4
Google Chat
8.4
Document collaboration
Flock
9.2
Google Chat
8.7
Access control
Flock
8.2
Google Chat
8.6
Advanced security features
Flock
9.4
Google Chat
8.3
Integrates with Google Drive
Flock
9.8
Google Chat
9.0
Device sync
Flock
8.0
Google Chat
9.0

Pros

Flock

  • Real-time communication is perfect.
  • The mobile apps really let us take everything on the go.
  • It integrates perfectly with our calendar.
Anthony Zurica | TrustRadius Reviewer

Google Chat

  • Google Hangouts Chat allows you to send and receive messages real time with emoticons that can help you express your mood.
  • You can download and upload image file that can be use for business process and more.
  • Google Hangouts Chat also allows you to make a calls to reach other users.What I like the most is the awesome screen sharing while on call.
Anonymous | TrustRadius Reviewer

Cons

Flock

  • Flock's video and audio quality is sometimes poor as a result of poor internet connectivity
  • It has a messaging limit of 10,000 messages which makes it hard for us to keep messages for future reference
Benard Wambua | TrustRadius Reviewer

Google Chat

  • I wish it was easier to turn the sound off, I hate being in meetings and my chat is blowing up.
  • Needing to "accept" a chat invite from someone within my org seems counter-intuitive.
  • Some people have trouble getting their notifications before midnight, somehow?
  • Prior to downloading the app, group messages didn't come up for me on my computer.
Anonymous | TrustRadius Reviewer

Usability

Flock

Flock 10.0
Based on 1 answer
The user interface is fantastic and that makes it easier for all the users
Benard Wambua | TrustRadius Reviewer

Google Chat

Google Chat 8.0
Based on 2 answers
It's not perfect. There are occasional glitches, drop-outs, and it takes a bit to get everything loaded and working. But it is significantly better than Zoom or GoToMeeting when you're in instructional settings. I know my teacher friends here like it and the administrators and parents seem to be satisfied too.
Kristi R-C, CTS, CQT | TrustRadius Reviewer

Support Rating

Flock

Flock 8.9
Based on 4 answers
We've only needed customer support a few times with Flock (mainly concerning app integration and security), and they've always been timely and helpful, which are the only things I truly need from support. The response rate was still rapid, and there's plenty of support available online as well for Flock.
Sasha Jacobsen | TrustRadius Reviewer

Google Chat

Google Chat 7.1
Based on 3 answers
I have not needed to contact the support folks for Google Hangouts Chat, so I can't speak to this with any accuracy. The online instructions are fairly clearly written, so it is fairly intuitive to start with. I did not feel the need to use the support people anyway.
Kristi R-C, CTS, CQT | TrustRadius Reviewer

Alternatives Considered

Flock

I did not like Google Hangouts. Hangouts is more geared toward personal communication instead of business related communication. Flock is also a lot easier to use and has more options related to a business setting.
Kristen Reeves | TrustRadius Reviewer

Google Chat

Prior to Google Hangouts, our company used Spark. Spark was not integrated into our email, therefore it couldn't be easily accessed in the same browser. With Spark we also couldn't search our emails for keywords in a conversation, searching had to be done manually. The one feature I enjoyed about Spark was a request to get a user's attention: If I had an urgent question and I wanted to ensure the recipient saw my message/question, I would request their attention and the message screen would pop up on their screen.
Anonymous | TrustRadius Reviewer

Return on Investment

Flock

  • It did provide a creative space for conversation and this does equal a great return on investment, considering the investment is free for the base use.
  • For the team members who enjoyed using it, it helped them save time in their day by having a repository for notes and creative ideas.
Tim Mack | TrustRadius Reviewer

Google Chat

  • In my work it allows us to report troubles that may cost loss of investment thru Google Hangouts Chat we were able to communicate on how to fix it.
  • I hope we can make it on our own choice of colors to heightened workers vibe
  • It is connected to your email
Vianne Marie Abulucion | TrustRadius Reviewer

Pricing Details

Flock

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Google Chat

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Flock
7.2
Google Chat
8.9

Likelihood to Renew

Flock
Google Chat
10.0

Usability

Flock
10.0
Google Chat
8.0

Support Rating

Flock
8.9
Google Chat
7.1

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