What users are saying about
7 Ratings
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Score 9.5 out of 100
11 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

Flowdock

Flowdock is well suited for small teams and to environments that doesn't need too much reliability. I think it has some management problems that can make your life difficult if you have to manage a big amount of users. If you want just a tool communication with basic features (without using any integration or robust features) it can be suitable for you. You should try Flowdock using its free version for a small team and compare with others similar products. Flowdock delivers team chat and collaboration features, but is not necessarily the best product. Maybe some usability problems that disturb me won't be so relevant to you.
Vinicius Lima | TrustRadius Reviewer

Verint Community (Telligent)

It is appropriate for relatively advanced external online community teams that have a clear sense of what they want to build. If you have a development team, this is the online community platform for you! It is much more flexible than other platforms. It is an excellent replacement for Jive-x external online communities (you can almost lift and shift). I would not recommend it for internal, employee social intranets or enterprise social networks because it doesn't have the file collaboration functionality and doesn't integrate with Microsoft 365 or Google Enterprise.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Flowdock
4.9
Verint Community (Telligent)
Task Management
Flowdock
6.7
Verint Community (Telligent)
Gantt Charts
Flowdock
3.0
Verint Community (Telligent)
Scheduling
Flowdock
4.0
Verint Community (Telligent)
Workflow Automation
Flowdock
2.0
Verint Community (Telligent)
Mobile Access
Flowdock
7.2
Verint Community (Telligent)
Search
Flowdock
5.7
Verint Community (Telligent)
Visual planning tools
Flowdock
6.0
Verint Community (Telligent)

Communication

Flowdock
3.8
Verint Community (Telligent)
Chat
Flowdock
8.9
Verint Community (Telligent)
Notifications
Flowdock
7.7
Verint Community (Telligent)
Discussions
Flowdock
7.7
Verint Community (Telligent)
Surveys
Flowdock
2.0
Verint Community (Telligent)
Internal knowledgebase
Flowdock
1.0
Verint Community (Telligent)
Integrates with GoToMeeting
Flowdock
1.0
Verint Community (Telligent)
Integrates with Gmail and Google Hangouts
Flowdock
1.0
Verint Community (Telligent)
Integrates with Outlook
Flowdock
1.0
Verint Community (Telligent)

File Sharing & Management

Flowdock
7.8
Verint Community (Telligent)
Video files
Flowdock
8.0
Verint Community (Telligent)
Audio files
Flowdock
8.0
Verint Community (Telligent)
Document collaboration
Flowdock
8.0
Verint Community (Telligent)
Access control
Flowdock
8.0
Verint Community (Telligent)
Advanced security features
Flowdock
7.0
Verint Community (Telligent)

Pros

Flowdock

  • Mobile app experience
  • Software integrations
  • Notifications
Kyle Golembiewski | TrustRadius Reviewer

Verint Community (Telligent)

  • Intuitive interface that has been well received by a wide range of employees.
  • Ridiculously impressive moderation tools that have allowed a small community team to scale.
  • Strong analytics that allow community staff and stakeholders to make intelligent decisions backed by data.
  • Very strong search. Not quite Google good, but one of the best in platform searches encountered.
  • Out of the box interface is excellent and requires little customization to get going.
Anonymous | TrustRadius Reviewer

Cons

Flowdock

  • One thing a little bit annoying is that a lot of links to others Flowdock sections (preferences, external services, etc) will open a new window/tab. Each click may take you to a new window and you can get lost easily.
  • There isn't a quick access list to members of your organization to start a private chat. I took a while to find how to do that. The interface and usability could be better.
  • There isn't an app for Windows Phone.
  • Sometimes you try to load some conversation and it doesn't show anything. It is not frequently but happens sometimes.
Vinicius Lima | TrustRadius Reviewer

Verint Community (Telligent)

  • Analytics - while the big general questions can get answered, the details of utilization remain a mystery. More robust, refined and accurate analytics would be really beneficial.
  • Slack integration would be ideal.
  • Content display is not easily configurable. A better ability to design attractive content, do pull quotes etc. would truly enhance the platform.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Flowdock

Flowdock 10.0
Based on 1 answer
I go with the flow because I'm a newer employee and Flowdock works as advertised. If it were my decision to choose a team communciator for the organization, I'd recommend we go with Slack for its robust features and ever-changing/evolving software integrations. Slack is the outright innovator in the space and will continue to hold that role for some time.
Kyle Golembiewski | TrustRadius Reviewer

Verint Community (Telligent)

Verint Community (Telligent) 10.0
Based on 1 answer
I am not part of this decision making process, but I did provide positive feedback to the decision making board.
Amy Hicks | TrustRadius Reviewer

Usability

Flowdock

No score
No answers yet
No answers on this topic

Verint Community (Telligent)

Verint Community (Telligent) 8.7
Based on 5 answers
When we migrated many of our members did not even realize we had done so. The platform is easy to navigate for end users with intuitive CTA buttons. Community managers will be able to pick up the admin console quite quickly. The admin panel is laid out in a logical manner and there is a wealth of documentation on the Telligent community for the admin functions and API.
Lisa Allison | TrustRadius Reviewer

Support Rating

Flowdock

No score
No answers yet
No answers on this topic

Verint Community (Telligent)

Verint Community (Telligent) 8.3
Based on 5 answers
So far so good. We also worked with Social Edge Consulting to enable our Verint Community and would highly recommend their services
JJ Janikis | TrustRadius Reviewer

Alternatives Considered

Flowdock

Slack is a similar software.
Private chat or channels are well implemented in both softwares and both are also very easy to setup.
Besides of some usability problemas I think Flowdock is still better than Slack in this user experience and design.
The second point is the price. Flowdock is half price of Slack ($3/month). If you are a student or a non-profit organization, you are able to get some special license.
Vinicius Lima | TrustRadius Reviewer

Verint Community (Telligent)

We chose Verint because we are building a technical ecosystem of various technology platforms and needed an online community platform that would allow flexibility and scale as we grow. The open API was a big factor in the decision. We liked the pricing model and as our community grows, the cost will not be prohibitive
Anonymous | TrustRadius Reviewer

Return on Investment

Flowdock

  • Our company uses it by default.
  • I enjoy the ability to communicate outside of text messages...keeps the conversation on in it's own bucket.
Kyle Golembiewski | TrustRadius Reviewer

Verint Community (Telligent)

  • Helps us capture information better and share widely.
  • Accelerate best practices.
  • Increases find ability of information and people.
  • Saves time.
  • Reduces support costs.
  • Helps us reach out strategic objectives & maintain competitive advantage.
Anonymous | TrustRadius Reviewer

Pricing Details

Flowdock

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Verint Community (Telligent)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

Flowdock
6.6
Verint Community (Telligent)
8.8

Likelihood to Renew

Flowdock
10.0
Verint Community (Telligent)
10.0

Usability

Flowdock
Verint Community (Telligent)
8.7

Support Rating

Flowdock
Verint Community (Telligent)
8.3

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