FoxDen (Discontinued) vs. PanTerra Streams

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
FoxDen (Discontinued)
Score 2.0 out of 10
N/A
ReadyTalk was acquired by PGi in 2017. Former ReadyTalk products are now offered as GlobalMeet Webinar.N/A
PanTerra Streams
Score 9.4 out of 10
Mid-Size Companies (51-1,000 employees)
PanTerra is a provider of unified cloud-based services for communications, enterprise file sharing and mobility solutions for mid-market enterprises (MME), headquartered in Santa Clara. The Company's Streams service provides - Unified Communications and SmartBox - Communications-Enabled Content Management solutions which are delivered securely from the cloud through a browser-based client as well as mobile apps for smartphones and tablets, are designed to eliminate any on-premises deployed…
$12.95
per month per seat
Pricing
FoxDen (Discontinued)PanTerra Streams
Editions & Modules
No answers on this topic
Business Basic
$17.95
per month per seat
Business Plus
$24.95
per month per seat
Professional
$29.95
per month per seat
Call Center
$44.95
per month per seat
Offerings
Pricing Offerings
FoxDen (Discontinued)PanTerra Streams
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsRequest 30% discount on pricing for a limited time on all seat types.
More Pricing Information
Community Pulse
FoxDen (Discontinued)PanTerra Streams
Top Pros
Top Cons
Features
FoxDen (Discontinued)PanTerra Streams
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
FoxDen (Discontinued)
3.0
1 Ratings
90% below category average
PanTerra Streams
9.1
1 Ratings
10% above category average
High quality audio5.01 Ratings9.11 Ratings
High quality video1.01 Ratings9.11 Ratings
Mobile support3.01 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
FoxDen (Discontinued)
4.0
1 Ratings
67% below category average
PanTerra Streams
7.7
2 Ratings
6% below category average
Desktop sharing4.01 Ratings7.72 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
FoxDen (Discontinued)
8.0
1 Ratings
2% below category average
PanTerra Streams
8.2
1 Ratings
0% below category average
Meeting initiation8.01 Ratings8.21 Ratings
Calendar integration00 Ratings8.21 Ratings
Record meetings / events00 Ratings8.21 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
FoxDen (Discontinued)
8.0
1 Ratings
5% below category average
PanTerra Streams
-
Ratings
Live chat8.01 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
FoxDen (Discontinued)
-
Ratings
PanTerra Streams
9.1
1 Ratings
16% above category average
User authentication00 Ratings9.11 Ratings
Participant roles & permissions00 Ratings9.11 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
FoxDen (Discontinued)
-
Ratings
PanTerra Streams
8.7
3 Ratings
6% above category average
Hosted PBX00 Ratings9.13 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings8.53 Ratings
Directory of employee names00 Ratings8.62 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
FoxDen (Discontinued)
-
Ratings
PanTerra Streams
8.0
3 Ratings
7% below category average
Answering rules00 Ratings8.23 Ratings
Call recording00 Ratings8.62 Ratings
Call park00 Ratings8.23 Ratings
Call screening00 Ratings7.93 Ratings
Message alerts00 Ratings8.62 Ratings
Business SMS/External Messaging00 Ratings4.12 Ratings
Online Fax00 Ratings9.13 Ratings
Voicemail Transcription00 Ratings9.11 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
FoxDen (Discontinued)
-
Ratings
PanTerra Streams
7.7
2 Ratings
14% below category average
Mobile app for iOS00 Ratings8.22 Ratings
Mobile app for Android00 Ratings7.31 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
FoxDen (Discontinued)
-
Ratings
PanTerra Streams
9.0
2 Ratings
13% above category average
Centralized communications management00 Ratings8.62 Ratings
Team messaging00 Ratings9.11 Ratings
Team document sharing00 Ratings9.11 Ratings
Call and meeting analytics00 Ratings9.11 Ratings
Best Alternatives
FoxDen (Discontinued)PanTerra Streams
Small Businesses
PanTerra Streams
PanTerra Streams
Score 9.4 out of 10
Ooma Office
Ooma Office
Score 9.4 out of 10
Medium-sized Companies
PanTerra Streams
PanTerra Streams
Score 9.4 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.8 out of 10
Enterprises
Webex App
Webex App
Score 8.5 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
FoxDen (Discontinued)PanTerra Streams
Likelihood to Recommend
2.0
(1 ratings)
9.7
(54 ratings)
Likelihood to Renew
-
(0 ratings)
8.5
(3 ratings)
Usability
-
(0 ratings)
8.2
(2 ratings)
Support Rating
-
(0 ratings)
9.7
(52 ratings)
Implementation Rating
-
(0 ratings)
9.6
(52 ratings)
User Testimonials
FoxDen (Discontinued)PanTerra Streams
Likelihood to Recommend
PGi (Premiere Global Services, Inc.)
FoxDen tended to work slightly better for very small video conferences. The audio was typically reliable, so it would be ok to use for audio conferencing. It is definitely not ready for prime time: it cannot handle very large conferences. It didn't seem ready to be used on mobile either. I also think it's better suited for a smaller company.
Read full review
PanTerra
PanTerra Streams works great in our growing law firm. The cost per line is significantly less than other VOIP services we have utilized in the past. Also, the customer service is second to none. Anytime I have a question or problem, I can quickly login online and just chat with customer service. Customer service always quickly and efficiently handles any issues that arise. The only negative to PanTerra Streams is that the admin portal is clunky, hard to navigate, and not intuitive (even for someone that is fairly tech savy). Nevertheless, if I run into a problem, the customer service team resolves it immediately, so the fact that the admin portal is hard to navigate is really no issue at all.
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Pros
PGi (Premiere Global Services, Inc.)
  • Easy to join meetings
  • Audio is fairly reliable
  • Moderately easy to host meetings
Read full review
PanTerra
  • Attended or un-attended answering of incoming calls
  • Transfer calls to appropriate person
  • Integrates with cell phones for always available
  • Keeps a log of phone calls
  • Allows me to use messaging on my phone system and desktop
  • Allows me to manage user accounts
Read full review
Cons
PGi (Premiere Global Services, Inc.)
  • Horrible video quality. It basically never worked, and we stopped using the video feature.
  • Buggy behavior all the time. Dropped calls, loss of screen sharing, rendered unusable most of the time.
  • Poor response by the vendor to issues. The answer was basically "we know it's unusable, and we're trying to figure that out. There's nothing we can do right now."
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PanTerra
  • The fax feature is a bit cumbersome. Oftentimes we have more than one document to send in a transmission, and this system does not have the capability to add more than one attachment to a fax. Combining all branches into one document is time-consuming.
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Likelihood to Renew
PGi (Premiere Global Services, Inc.)
No answers on this topic
PanTerra
In all likelihood, we will remain Panterra customers for many years. VoIP phone and messaging is a rapidly expanding and evolving market, however, and its possible a better solution will come along, but for now, Panterra Streams offers a compelling solution combining leading features, great customer service, and affordable pricing.
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Usability
PGi (Premiere Global Services, Inc.)
No answers on this topic
PanTerra
Great quality
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Support Rating
PGi (Premiere Global Services, Inc.)
No answers on this topic
PanTerra
They have by far the best support! I can dial 611 from any phone and someone is waiting right away to help. They have yet to not solve a problem quickly and efficiently. The person on the other end is polite, and extremely knowledgeable. Fantastic support compared to any company we've dealt with to date - just as promised!
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Implementation Rating
PGi (Premiere Global Services, Inc.)
No answers on this topic
PanTerra
Implementation was well planned and explained before we began. They were booked up for several weeks, so we did find ourselves impatient to begin using their system. Once the line porting was finally approved, the actual reprogramming of phones and implementation went fairly quickly. Their tech had everything done in a few hours via internet and phone instructions.
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Alternatives Considered
PGi (Premiere Global Services, Inc.)
I believe they selected FoxDen because we use ReadyTalk for voice conferencing and FoxDen represented a cost savings compared to our previous Skype for Business investment. However, in the end, most of our company has abandoned ever using FoxDen and, instead, still uses all of the products listed above (Skype for Business, Google Hangouts, Slack) or just plain ReadyTalk voice conferencing.
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PanTerra
Different phone systems can be better than their competitors based on features, user experience, reliability, integration, scalability, cost, and support. The best phone system for a particular organization will depend on their specific needs and priorities. The winner for us was Panterra Streams due to the overall package, support, and services provided
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Return on Investment
PGi (Premiere Global Services, Inc.)
  • Increased the length of our meetings due to copious amounts of time spent trying to fix the video and screen sharing.
  • Added frustration for everyone who attempted to use it.
  • Ultimately resulted in a lot of money lost on video equipment that everyone stopped using in favor of voice-only conferencing due to the faulty video.
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PanTerra
  • Very reliable. We make hundreds of calls outbound and there has never been a connectivity issue or otherwise
  • We decreased our monthly expense for reliable service by several hundred dollars
  • The onboarding support was the best we've ever experienced. They were on the phone while we hooked up every phone, tested, and got it all set up with ease.
  • Any changes needed after onboarding were difficult to accomplish without a call to customer service. Some of those calls to customer service made things more confusing
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ScreenShots

FoxDen (Discontinued) Screenshots

Screenshot of

PanTerra Streams Screenshots

Screenshot of Advanced Collaboration Features - Streams is an all-in-one, feature-rich, end-to-end cloud communications, collaborations, and file sharing suite that increases performance throughout your organization.Screenshot of AppDesigner - Not only can we set up the platform for your business before deployment, but you'll have turn-key tools to do more with its open API.Screenshot of Analytics & Reporting -  Access to your analytic performance data is customizable and available for the life of your account.Screenshot of Device Safeguards - PanTerra IP Phones utilize TLS, HTTPS certificate management, call server redundancy, and SRTP for voice. Additionally, PanTerra's built-in mobile security features allow easy lockout of stolen devices and admin tools support immediate reassignment of user content.