TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Freckle by Renaissance

    Score9.4 out of 10
    N/AFreckle’s differentiation platform is designed to makes it easy for teachers to reach each student at their own individual level—without having to spend extra time preparing many different lessons every day. The Freckle platform was designed by Freckle Education in San Francisco, and was acquired and is now supported by Renaissance Learning (acquired May 2019).N/A

    Zoho Assist

    Score8.4 out of 10
    N/AZoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.

    $12

    per technician/per month

    Pricing
    Freckle by RenaissanceZoho Assist
    Editions & Modules
    No answers on this topic
    Remote Support - Standard
    $12
    per technician/per month
    Unattended Access - Standard
    $12
    25 unattended computers/per month
    Remote Support - Professional
    $18
    per technician/per month
    Unattended Access - Professional
    $18
    25 unattended computers/per month
    Remote Support - Enterprise
    $28
    per technician/per month
    Offerings
    Pricing Offerings
    Freckle by RenaissanceZoho Assist
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Community Pulse
    Freckle by RenaissanceZoho Assist
    Considered Both Products
    Renaissance Learning
    No answer on this topic
    Zoho
    No answer on this topic
    Key User Insights
    Would buy again
    95%
    Would buy again
    19 Answers
    90%
    Would buy again
    19 Answers
    Delivers good value for the price
    95%
    Delivers good value for the price
    18 Answers
    95%
    Delivers good value for the price
    20 Answers
    Happy with the feature set
    95%
    Happy with the feature set
    19 Answers
    95%
    Happy with the feature set
    20 Answers
    Lived up to sales and marketing promises
    91%
    Lived up to sales and marketing promises
    10 Answers
    88%
    Lived up to sales and marketing promises
    15 Answers
    Implementation went as expected
    88%
    Implementation went as expected
    14 Answers
    95%
    Implementation went as expected
    19 Answers
    Features
    Freckle by RenaissanceZoho Assist
    Remote Administration
    Comparison of Remote Administration features of Freckle by Renaissance and Zoho Assist
    Feature
    Freckle by Renaissance
    -
    Ratings
    Zoho Assist
    8.0
    24 Ratings
    1% above category average
    Screen sharing00 Ratings8.822 Ratings
    File transfer00 Ratings8.123 Ratings
    Instant message00 Ratings8.322 Ratings
    Secure remote access with Smart Card authentication00 Ratings10.02 Ratings
    Access to sleeping/powered-off computers00 Ratings7.620 Ratings
    Over-the-Internet remote session00 Ratings8.823 Ratings
    Initiate remote control from mobile00 Ratings7.414 Ratings
    Remote management of servers & workstations00 Ratings9.019 Ratings
    Remote Active Directory® management00 Ratings4.43 Ratings
    Centralized management dashboard00 Ratings8.418 Ratings
    Session record00 Ratings8.515 Ratings
    Annotations00 Ratings7.613 Ratings
    Monitoring and Alerts00 Ratings7.14 Ratings
    Multi-platform remote control00 Ratings8.616 Ratings
    Best Alternatives
    Freckle by RenaissanceZoho Assist
    Small Businesses
    Edmodo (discontinued)
    Score8.1 out of 10
    N-able Take Control
    Score7.2 out of 10
    Medium-sized Companies
    Nearpod
    Score8.9 out of 10
    Remote Desktop Manager
    Score9.6 out of 10
    Enterprises
    Edmodo (discontinued)
    Score8.1 out of 10
    BeyondTrust Privileged Remote Access
    Score9.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Freckle by RenaissanceZoho Assist
    Likelihood to Recommend
    9.4
    (30 ratings)
    8.7
    (24 ratings)
    Likelihood to Renew
    9.1
    (3 ratings)
    -
    (0 ratings)
    Usability
    9.1
    (7 ratings)
    8.7
    (14 ratings)
    Availability
    9.1
    (2 ratings)
    -
    (0 ratings)
    Performance
    9.1
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    9.1
    (4 ratings)
    9.0
    (6 ratings)
    Online Training
    9.1
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    1.0
    (1 ratings)
    9.0
    (1 ratings)
    Configurability
    9.1
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    9.1
    (2 ratings)
    -
    (0 ratings)
    User Testimonials
    Freckle by RenaissanceZoho Assist
    Likelihood to Recommend
    Renaissance Learning
    Freckle is a fantastic online learning platform. I think it works well in multiple learning environments. Last year I used Freckle in a distance learning model and this year on individual iPads in class. I love that it is a quick platform to assess student achievement. I haven't experienced a scenario where Freckle would fail however, lack of access to the internet is always a factor.
    Read full review
    Zoho
    If you have many remote users in challenging-to-access locations and they use multiple platforms (Windows, Mac, Linux), Zoho Assist is the solution. If you have a limited budget, you'll like Zoho Assist pricing. If you have a large team of IT technicians, you'll appreciate Zoho Assist's concurrent usage licensing.
    Incentivized
    Read full review
    Pros
    Renaissance Learning
    • “Kids don’t care what you know until they know that you care.”
    • One of the very first things I learned my first five years of teaching, except that student teaching does not really prepare you, is that it is my job to help my students succeed, not to just give them a grade. In the beginning, I taught the lesson, assigned work, administered tests, and took grades. I did that because that is how we are supposed to determine efficiency. Right? No, Wrong. I learned this the hard way and, sadly and regrettably, at the expense of my students at that time. Over time, I noticed how sometimes it took re-teaching along with small group instruction and interventions for students to understand and master the concepts. Since then, I have allowed for them to fix, re-do, and re-re-do their work, as needed.
    • I focus on my interventions just as much as I do my initial teaching of the objective. Making sure that they truly understand and master the content before moving on to another objective helps me just as much as it helps them. It saves me from continually re-teaching. Slow and steady does win the race. This approach allows me to help the student master objectives with more efficiency.
    • Accelerated Math has allowed for me to individualize my instruction and interventions. I love this program. Truly! I have three types of students; above, on target, and below. This program allows for growth in each area. However, I have found the most growth in my bottom quartile. Why? I believe it is because I am able to recognize a problem or issue with a particular objective immediately. I, then, can address that issue immediately before the bad habits or wrong approach is repeated.
    • This program is masked as a whole-group classroom approach, however, the most important components are found under the mask. One-on-one instruction is how I describe it to educators. My students are actively engaged in their own learning. They are also actively engaged in the learning of their peers, as well. I use a lot of peer tutoring techniques. They have access to knowing who is also working on mastering the same objective(s) they are working on plus they know who has already mastered said objective. This allows them to know who to go to for effective help. They are able to steer their own learning to a point. They can ask a peer or me. They can get on Accel math and look at the objective and see completed answers for a reference. This also boosts the confidence of their own understanding. They feel confident in having control of the path they want to use for gaining knowledge. Peer-tutoring and peer-discussions give them the opportunity to say out loud what they are thinking/feeling about a concept and rationalize their approach to evaluating said concept. As the teacher, I play various roles. I can teach, facilitate a small group, or just be an observer. A lot of times, I just ask open-ended questions to jump start their own questions.
    • Accel Math has assisted my math classrooms with tremendous gains. My test scores have gone up significantly. My students have a greater sense of accomplishment since they have been given the "driver's seat" for their own learning. This makes my heart smile! ;)
    Read full review
    Zoho
    • One user's computer screen is black, no task bar and start button, after system crush, Unattended Access help me remote control it and use tools under quick Launch to change system settings and created new account for the user, so she can work few hours later.
    • One user computer need help vpn setup but it is not on Unattended Access list, so I create a temporarily Remote Support session, send the link to him by WhatsApp, after he download and install agent, I can connect and remote control it.
    • Sometimes user computer has randomly happening issue, I will connect it by Zoho Assist, record the remote screen, then will catch the issue and know it's triggered
    • sometimes I use video chat as a meeting tool with users
    • The file transfer by web client is useful for me, most of time is to upload files into user computer when it is not able to access our network drive
    Incentivized
    Read full review
    Cons
    Renaissance Learning
    • I would like to be able to choose specific math problems for my students to practice.
    • It would be beneficial to see more practice products on Freckle that address writing conventions.
    • My students could benefit from more leveled reading practice, so having multiple stories that address the same skills would be beneficial.
    Incentivized
    Read full review
    Zoho
    • Instructions to the tech and the person receiving support could be more clear.
    • Providing mobile support is still a bit clunky. Interacting with the user's device on the other end is not totally functional.
    • It would be nice to have a PC app to use instead of accessing via the browser.
    Incentivized
    Read full review
    Likelihood to Renew
    Renaissance Learning
    I have used Freckle for a long time, even before the premium version. If my district were not to renew the program, I would utilize the free options as a digital tool to assess standards. Love it
    Read full review
    Zoho
    No answers on this topic
    Usability
    Renaissance Learning
    As a tech savvy person, I found Accelerated Math to be easy to learn. There are a ton of options to display your data and integrate your students learning abilities into the program. It can, however, be a little overwhelming for a tech beginner and if they don't have someone to walk them through the initial steps and get them started, I can imagine it might be difficult for them to get going.
    Read full review
    Zoho
    Zoho Assist has proven to be a highly effective and reliable tool that I use on a daily basis. While the "wake up" feature occasionally fails to respond, this seems more likely due to network connectivity issues rather than a flaw in Zoho Assist itself. On rare occasions, the unattended access installation doesn't appear on the administrator's dashboard, which could potentially be caused by firewall restrictions rather than a problem with the software. Aside from these minor and infrequent issues, the platform has consistently performed well and has become an essential part of my workflow.
    Incentivized
    Read full review
    Reliability and Availability
    Renaissance Learning
    It is consistently available with outages planned and communicated well in advance. The outages also seem to be planned to provide the least disruption to teachers.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Performance
    Renaissance Learning
    It is easy to use and understand. Students have no difficulty finding their way around, and teachers easily understand the reports and data.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Support Rating
    Renaissance Learning
    Such an excellent program that is a hidden gem at no cost for teachers to use with students.
    Incentivized
    Read full review
    Zoho
    Support is terrible. Quick to initially respond with the boilerplate "The information provided by you should be sufficient for my development team to analyse this further. I shall also write back to you as soon as I get an update from them on this
    regard." And then you will hear nothing more from them. Chase further and you'll get stock responses such as "Our development team are still looking into this," etc.
    Read full review
    Implementation Rating
    Renaissance Learning
    No answers on this topic
    Zoho
    Make it easier to deploy mulitple agents for different departments.
    Incentivized
    Read full review
    Alternatives Considered
    Renaissance Learning
    I like the support I receive with Renaissance Accelerated Math. I like that I can quickly and easily print the problems I need for interventions. I like the hands-on lessons with Engage but it is too scripted for my tastes. I gave up on I-Ready years back because it was too complex. I still use Moby for filling in gaps. I use Study Island for my higher students after they work through Renaissance Accelerated Math.
    Read full review
    Zoho
    The value for Zoho Assist and the functionality is superior to what is now known as LogMeIn Resolve. I knew it before as Goto Assist. My decision to try out and ultimately purchase Zoho Assist has been a great one for my business. I am glad I heard about Zoho Assist and will continue using them for years to come.
    Incentivized
    Read full review
    Scalability
    Renaissance Learning
    If there is going to be an outage for service, Renaissance does a great job of communicating that well in advance to allow the faculty to plan accordingly.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Return on Investment
    Renaissance Learning
    • Freckle has been an asset by allowing me one more resource to use while trying to teach my students certain skills. I have been using it as a source for my students to practice skills in an attempt to strengthen their reading abilities.
    • Freckle is an asset to our entire school. By teaching my students how to read more effectively while using Freckle to strengthen their reading abilities, students become more successful in every area of education.
    • As students become better readers they tend to be more successful on the state test at the end of the year. Freckle plays a part in our success as a school. We tend to do well in our state. We were rated in the top 10 schools within our region. This is important in the financial stability of our school as it plays a part in our funding.
    Read full review
    Zoho
    • Zoho Assist helped in managing our files and records even if ours is not an Enterprise version.
    • Connectivity is maintained despite having faced some latency issues, thus allowing us to save more time and money.
    • Low maintenance costs, since Zoho Assist is cloud-based
    Incentivized
    Read full review
    ScreenShots

    Zoho Assist Screenshots

    Screenshot of On-demand Remote SupportScreenshot of Browser-based Remote SupportScreenshot of Unattended Access to remote computersScreenshot of Detailed Analytics