What users are saying about
16 Ratings
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Score 8.1 out of 100
3 Ratings
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Score 9.5 out of 100

Likelihood to Recommend

FreeConferenceCall.com

I think that FreeConferenceCall.com is well suited for anyone, really. They do a great job at providing options for all types of scenarios-from basic phone calls to now offering the video conference. The only time I think that it might not be as advantageous to use is when there are only 2 people that are needing to connect-in that case it's just as easy to direct dial
Amy O'Day | TrustRadius Reviewer

PanTerra Streams

I would say for analytics around call volume data and different traffic analysis layers, there is a lot of business intelligence reports and analytics provided which this is done well. Also, collaboration on re-sharing and document collaboration is done effective. Less beneficial is if there needs to be on API development and automation
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

FreeConferenceCall.com
9.0
PanTerra Streams
Hosted PBX
FreeConferenceCall.com
9.7
PanTerra Streams
Multi-level Interactive Voice Response (IVR)
FreeConferenceCall.com
10.0
PanTerra Streams
User templates
FreeConferenceCall.com
7.5
PanTerra Streams
Call reports
FreeConferenceCall.com
8.7
PanTerra Streams

Call Management

FreeConferenceCall.com
8.3
PanTerra Streams
Answering rules
FreeConferenceCall.com
8.0
PanTerra Streams
Call recording
FreeConferenceCall.com
9.3
PanTerra Streams
Call park
FreeConferenceCall.com
8.0
PanTerra Streams
Call screening
FreeConferenceCall.com
8.0
PanTerra Streams
Message alerts
FreeConferenceCall.com
8.0
PanTerra Streams

VoIP system collaboration

FreeConferenceCall.com
8.8
PanTerra Streams
Video conferencing
FreeConferenceCall.com
8.5
PanTerra Streams
Audio conferencing
FreeConferenceCall.com
9.5
PanTerra Streams
Video screen sharing
FreeConferenceCall.com
8.7
PanTerra Streams
Instant messaging
FreeConferenceCall.com
8.5
PanTerra Streams

Mobile apps

FreeConferenceCall.com
10.0
PanTerra Streams
Mobile app for iOS
FreeConferenceCall.com
10.0
PanTerra Streams
Mobile app for Android
FreeConferenceCall.com
10.0
PanTerra Streams

Pros

FreeConferenceCall.com

  • Clear calls, it is easy to hear no matter how many participants are on the call.
  • Does not kick participants off, we have up to 40 people on the call and it works fine.
  • Easy to remember, the phone number and code is the same so it is easy for staff to recall.
  • No busy signals, we can always get through to set up call.
Leslie Fusaro | TrustRadius Reviewer

PanTerra Streams

  • PanTerra Networks Unified Communications as a Service allow us to be away from [desktops] and answer calls anywhere we are.
  • We can text with clients, fax clients[,] and make calls over the app.
  • Even if on our cell phones taking call name and number of [the] company comes up instead of personal information.
Anonymous | TrustRadius Reviewer

Cons

FreeConferenceCall.com

  • Recently callers cannot get onto the call
  • Users on the call get bumped off
  • Non-transparent policy about why problems are occurring. If FreeConferenceCall.com can't reliably provide free service, just tell me that rather than blaming it on a law that changed and local carriers causing the problems. The real problem is that the law did recently change, which allowed companies like FreeConferenceCall.com to collect a revenue share for all calls placed through certain hubs--even free calls. This loophole was removed recently, and I believe the service issues I've been experiencing are being used to extort users to buy a paid service in order to receive trouble-free service.
  • I found customer service representatives rude and dismissive
Anonymous | TrustRadius Reviewer

PanTerra Streams

  • Expanding to more verticals.
  • API development option within dashboarding.
  • Automation of reports.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

FreeConferenceCall.com

FreeConferenceCall.com 10.0
Based on 1 answer
It is so user friendly.
Dan Ferris, Master CMB, AMP | TrustRadius Reviewer

PanTerra Streams

No score
No answers yet
No answers on this topic

Usability

FreeConferenceCall.com

FreeConferenceCall.com 10.0
Based on 1 answer
I am and have been extremely pleased with my use of this product.
Dan Ferris, Master CMB, AMP | TrustRadius Reviewer

PanTerra Streams

No score
No answers yet
No answers on this topic

Support Rating

FreeConferenceCall.com

FreeConferenceCall.com 9.5
Based on 3 answers
I didn't have to reach out for support that often - but when I did, I got prompt clear responses.
Michelle Braun | TrustRadius Reviewer

PanTerra Streams

PanTerra Streams 9.0
Based on 1 answer
A lot of the features are there and identified, now it is something where all can get value when they work with it and customize it a bit more for their specific needs. Also, team messaging and unified communication are major players and benefits we have realized as well and good level of support
Anonymous | TrustRadius Reviewer

Implementation Rating

FreeConferenceCall.com

FreeConferenceCall.com 10.0
Based on 1 answer
It's a no brainer!
Dan Ferris, Master CMB, AMP | TrustRadius Reviewer

PanTerra Streams

PanTerra Streams 8.0
Based on 1 answer
Implementation was pretty straightforward and support very responsive. Also, internal processes and interaction with team and with clients was seamless. Moreover, implementation of this required some bit of discussion since the features are a little bit sophisticated which is great, and the best way of benefiting from this is through a lot of internal discussion on how to identify and customize more for our specific needs
Anonymous | TrustRadius Reviewer

Alternatives Considered

FreeConferenceCall.com

So this doesn't have the polish that say Zoom or Teams has, but for free, you can't complain. The real big unknown is anything to do with security where a product like Teams is great. Zoom and Teams seem to have become standard that everyone has installed and is familiar with, but the adjustment to FCC is pretty fast and painless.
Doug Mancosky | TrustRadius Reviewer

PanTerra Streams

Invoca has been more on cloud-center and call center data around for an SEO functionality for marketing campaigns. PanTerra borrows on the same start but does not center for SEO or marketing, instead high-end KPI reporting while Invoca is to be used more for the VOC (Voice of the Cusomter) analytics instead
Anonymous | TrustRadius Reviewer

Return on Investment

FreeConferenceCall.com

  • It was free so cost was good.
  • Lacks features we needed.
  • We now prefer Zoom which has apps, features and more we need.
Anonymous | TrustRadius Reviewer

PanTerra Streams

  • Instead of having different programs with [the] monthly cost for phone fax [interoffice] communications everything is composed to one monthly rate instead.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

FreeConferenceCall.com

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

FreeConferenceCall.com Editions & Modules

Additional Pricing Details

PanTerra Streams

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Free Remote, On-site varies, flexible terms

PanTerra Streams Editions & Modules

Edition
Business Basic19.951
Business Plus24.951
Professional29.951
Call Center44.951
  1. per month per seat
Additional Pricing Details
Request 30% discount on pricing for a limited time on all seat types.

Rating Summary

Likelihood to Recommend

FreeConferenceCall.com
8.0
PanTerra Streams
9.5

Likelihood to Renew

FreeConferenceCall.com
10.0
PanTerra Streams

Usability

FreeConferenceCall.com
10.0
PanTerra Streams

Support Rating

FreeConferenceCall.com
9.5
PanTerra Streams
9.0

Implementation Rating

FreeConferenceCall.com
10.0
PanTerra Streams
8.0

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