What users are saying about
18 Ratings
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Score 6.9 out of 100
54 Ratings
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Score 8.1 out of 100

Feature Set Ratings

  • Rakuten Viber ranks higher in 4 feature sets: Cloud PBX, Call Management, VoIP system collaboration, Mobile apps

Cloud PBX

8.8

FreeConferenceCall.com

88%
8.9

Rakuten Viber

89%
Rakuten Viber ranks higher in 3/5 features

Hosted PBX

9.0
90%
3 Ratings
8.5
85%
6 Ratings

Multi-level Interactive Voice Response (IVR)

10.0
100%
2 Ratings
9.1
91%
8 Ratings

User templates

7.5
75%
2 Ratings
8.6
86%
7 Ratings

Call reports

8.5
85%
8 Ratings
9.5
95%
9 Ratings

Directory of employee names

N/A
0 Ratings
9.0
90%
8 Ratings

Call Management

8.2

FreeConferenceCall.com

82%
8.8

Rakuten Viber

88%
Rakuten Viber ranks higher in 5/5 features

Answering rules

8.0
80%
1 Rating
8.6
86%
9 Ratings

Call recording

8.9
89%
8 Ratings
9.0
90%
9 Ratings

Call park

8.0
80%
2 Ratings
8.5
85%
4 Ratings

Call screening

8.0
80%
3 Ratings
8.4
84%
9 Ratings

Message alerts

8.0
80%
4 Ratings
9.5
95%
14 Ratings

VoIP system collaboration

7.5

FreeConferenceCall.com

75%
9.2

Rakuten Viber

92%
Rakuten Viber ranks higher in 4/4 features

Video conferencing

6.1
61%
6 Ratings
8.6
86%
13 Ratings

Audio conferencing

7.3
73%
10 Ratings
9.1
91%
13 Ratings

Video screen sharing

8.4
84%
5 Ratings
8.9
89%
5 Ratings

Instant messaging

8.3
83%
3 Ratings
9.9
99%
9 Ratings

Mobile apps

8.8

FreeConferenceCall.com

88%
10.0

Rakuten Viber

100%
Rakuten Viber ranks higher in 2/2 features

Mobile app for iOS

8.8
88%
2 Ratings
10.0
100%
17 Ratings

Mobile app for Android

8.8
88%
2 Ratings
10.0
100%
17 Ratings

Attribute Ratings

  • FreeConferenceCall.com is rated higher in 1 area: Support Rating
  • Rakuten Viber is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

6.6

FreeConferenceCall.com

66%
12 Ratings
8.7

Rakuten Viber

87%
18 Ratings

Likelihood to Renew

10.0

FreeConferenceCall.com

100%
1 Rating

Rakuten Viber

N/A
0 Ratings

Usability

10.0

FreeConferenceCall.com

100%
1 Rating

Rakuten Viber

N/A
0 Ratings

Support Rating

9.5

FreeConferenceCall.com

95%
6 Ratings
8.8

Rakuten Viber

88%
13 Ratings

Implementation Rating

10.0

FreeConferenceCall.com

100%
2 Ratings

Rakuten Viber

N/A
0 Ratings

Likelihood to Recommend

FreeConferenceCall.com

FreeConferenceCall is well suited for a low price service to connect with others. The onboarding is super simple and easy to use. The ability to record to the cloud is also useful. The ability to host a large number of people is great. The only scenario I can think of less appropriate is that the interface just looks a bit dated, so maybe it is not the best for the wow factor of dealing with clients.
Chris Martino | TrustRadius Reviewer

Rakuten Viber

As mentioned previously, it is easy to use and access since the you can chat, send voice memos or stickers in a conversation. So in overall it's very entertaining. But throughout that, the audio quality can seem to be a bit off. (Could be personal headset issue)Overall that is the only issue that is present or consistent.
Alexis Blanco | TrustRadius Reviewer

Pros

FreeConferenceCall.com

  • The online portal to access call details and recordings is very easy to use.
  • The functions that are offered beyond the free plan are competitive with other providers.
  • I feel that our calls are secure with our own personal access codes and the same number always being used.
Amy O'Day | TrustRadius Reviewer

Rakuten Viber

  • Viber is a cross platform product. It does not matter if someone uses Android or iOS device, it will work exactly the same.
  • Also the desktop version is very good. You can switch between the desktop and mobile versions within a conversation and see updates right away.
  • It's a very international product. It has been available for very long time, which makes it very wide spread - it has a good user base.
  • You can see the status of your messages.
Filip Witkowski | TrustRadius Reviewer

Cons

FreeConferenceCall.com

  • Recently callers cannot get onto the call
  • Users on the call get bumped off
  • Non-transparent policy about why problems are occurring. If FreeConferenceCall.com can't reliably provide free service, just tell me that rather than blaming it on a law that changed and local carriers causing the problems. The real problem is that the law did recently change, which allowed companies like FreeConferenceCall.com to collect a revenue share for all calls placed through certain hubs--even free calls. This loophole was removed recently, and I believe the service issues I've been experiencing are being used to extort users to buy a paid service in order to receive trouble-free service.
  • I found customer service representatives rude and dismissive
Anonymous | TrustRadius Reviewer

Rakuten Viber

  • When someone sends a file in Viber, the program automatically saves it in your phone memory. This means that you must delete them manually and it really annoys me, as it takes a lot of time to do that.
  • It contains enormous amounts of adds.
  • There is file sharing limit.
Tigran Petrosyan | TrustRadius Reviewer

Pricing Details

FreeConferenceCall.com

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

FreeConferenceCall.com Editions & Modules

Additional Pricing Details

Rakuten Viber

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0.019 Per Minute

Rakuten Viber Editions & Modules

Edition
USA$0.0191
UK$0.0191
  1. Per Minute
Additional Pricing Details

Likelihood to Renew

FreeConferenceCall.com

FreeConferenceCall.com 10.0
Based on 1 answer
It is so user friendly.
Dan Ferris, Master CMB, AMP | TrustRadius Reviewer

Rakuten Viber

No score
No answers yet
No answers on this topic

Usability

FreeConferenceCall.com

FreeConferenceCall.com 10.0
Based on 1 answer
I am and have been extremely pleased with my use of this product.
Dan Ferris, Master CMB, AMP | TrustRadius Reviewer

Rakuten Viber

No score
No answers yet
No answers on this topic

Support Rating

FreeConferenceCall.com

FreeConferenceCall.com 9.5
Based on 6 answers
I haven't had the need to call for any support at all yet for FreeConferenceCall.com. It has just worked splendidly for me. That being said, when I first downloaded it and got started using it there was a wizard which made every section and button very clear on what it does. It was easy to get started by following the wizard. I imagine then that their customer service will be just as good.
Daniel Shatzkes CEO Entrepreneur, Manufacturer, Musician | TrustRadius Reviewer

Rakuten Viber

Rakuten Viber 8.8
Based on 13 answers
I have not frequently used the support for Viber as I have not had many problems with it on my phone. I did use support one time for problems with the computer application and used the forums to solve my problems. They were fairly easy to follow and I appreciated the online help in that format.
Victoria L. | TrustRadius Reviewer

Implementation Rating

FreeConferenceCall.com

FreeConferenceCall.com 10.0
Based on 2 answers
It's a no brainer!
Dan Ferris, Master CMB, AMP | TrustRadius Reviewer

Rakuten Viber

No score
No answers yet
No answers on this topic

Alternatives Considered

FreeConferenceCall.com

So this doesn't have the polish that say Zoom or Teams has, but for free, you can't complain. The real big unknown is anything to do with security where a product like Teams is great. Zoom and Teams seem to have become standard that everyone has installed and is familiar with, but the adjustment to FCC is pretty fast and painless.
Doug Mancosky | TrustRadius Reviewer

Rakuten Viber

End-to-end encryption scrambles my messages and delivers them as a scrambled code to my friend's device, whether mobile or desktop, so that only their device can decode them into plain text. If my friend's phone is turned off or they don't have access to the internet, my message will be stored on Viber's servers (for a limited time) until their device is ready to receive it.

Because Viber can't access or read my private conversations in the first place, Viber can't sell them.
Samira Islam Resmi | TrustRadius Reviewer

Return on Investment

FreeConferenceCall.com

  • We pay next to nothing for our access and it creates a professional means of connecting with our clients.
  • Connecting via FreeConferenceCall.com has helped our business stay afloat during this challenging time by giving us multiple ways to connect with our clients.
  • FreeConferenceCall.com has allowed our team to more efficiently collaborate by being able to access calls even when they aren't able to be present during the live conversation.
Amy O'Day | TrustRadius Reviewer

Rakuten Viber

  • Viber saves me financially since I am now able to communicate with my international clients for free.
  • Viber helps keep my clients engaged by the fact that I can so easily share photos, which is important as a freelance photographer.
  • Viber allows me to make my messages to clients appealing in a visual way, which I have noticed helps drive actions of my clients, such as remembering to book their next session or pay for their photo order.
Liz Wade | TrustRadius Reviewer

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