What users are saying about
19 Ratings
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Score 6.4 out of 100
61 Ratings
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Score 8.7 out of 100

Feature Set Ratings

  • Zoom Phone ranks higher in 3 feature sets: Call Management, VoIP system collaboration, Mobile apps
  • FreeConferenceCall.com and Zoom Phone are tied in 1 feature set: Cloud PBX

Cloud PBX

8.8

FreeConferenceCall.com

88%
8.8

Zoom Phone

88%
FreeConferenceCall.com ranks higher in 3/5 features

Hosted PBX

9.0
90%
3 Ratings
8.9
89%
5 Ratings

Multi-level Interactive Voice Response (IVR)

10.0
100%
2 Ratings
9.3
93%
5 Ratings

User templates

7.5
75%
2 Ratings
8.1
81%
6 Ratings

Call reports

8.5
85%
8 Ratings
8.2
82%
9 Ratings

Directory of employee names

N/A
0 Ratings
9.2
92%
8 Ratings

Call Management

8.2

FreeConferenceCall.com

82%
9.0

Zoom Phone

90%
Zoom Phone ranks higher in 5/5 features

Answering rules

8.0
80%
1 Rating
8.9
89%
8 Ratings

Call recording

8.8
88%
8 Ratings
9.7
97%
9 Ratings

Call park

8.0
80%
2 Ratings
8.7
87%
6 Ratings

Call screening

8.0
80%
3 Ratings
9.0
90%
7 Ratings

Message alerts

8.0
80%
4 Ratings
8.7
87%
8 Ratings

VoIP system collaboration

7.2

FreeConferenceCall.com

72%
9.3

Zoom Phone

93%
Zoom Phone ranks higher in 3/4 features

Video conferencing

5.6
56%
6 Ratings
9.8
98%
10 Ratings

Audio conferencing

6.6
66%
10 Ratings
10.0
100%
10 Ratings

Video screen sharing

8.4
84%
5 Ratings
9.9
99%
10 Ratings

Instant messaging

8.2
82%
3 Ratings
7.5
75%
7 Ratings

Mobile apps

8.6

FreeConferenceCall.com

86%
9.3

Zoom Phone

93%
Zoom Phone ranks higher in 2/2 features

Mobile app for iOS

8.6
86%
2 Ratings
9.4
94%
9 Ratings

Mobile app for Android

8.6
86%
2 Ratings
9.1
91%
6 Ratings

Attribute Ratings

  • FreeConferenceCall.com is rated higher in 2 areas: Usability, Support Rating
  • Zoom Phone is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

6.2

FreeConferenceCall.com

62%
12 Ratings
9.3

Zoom Phone

93%
11 Ratings

Likelihood to Renew

10.0

FreeConferenceCall.com

100%
1 Rating

Zoom Phone

N/A
0 Ratings

Usability

10.0

FreeConferenceCall.com

100%
1 Rating
8.0

Zoom Phone

80%
1 Rating

Support Rating

9.5

FreeConferenceCall.com

95%
6 Ratings
6.7

Zoom Phone

67%
4 Ratings

Implementation Rating

10.0

FreeConferenceCall.com

100%
2 Ratings

Zoom Phone

N/A
0 Ratings

Likelihood to Recommend

FreeConferenceCall.com

FreeConferenceCall is well suited for a low price service to connect with others. The onboarding is super simple and easy to use. The ability to record to the cloud is also useful. The ability to host a large number of people is great. The only scenario I can think of less appropriate is that the interface just looks a bit dated, so maybe it is not the best for the wow factor of dealing with clients.
Read full review

Zoom

Zoom Phone is great for remote work. It's pretty user friendly. You can easily transfer calls to those who have Zoom extensions programmed into the address book. Obviously, this would apply to most tech nowadays, but call quality can suffer during bad weather.
Read full review

Pros

FreeConferenceCall.com

  • The online portal to access call details and recordings is very easy to use.
  • The functions that are offered beyond the free plan are competitive with other providers.
  • I feel that our calls are secure with our own personal access codes and the same number always being used.
Read full review

Zoom

  • Transcribes voicemails. Great for those verbose folks that leave long voicemails.
  • Loud and clear volume quality! Great in a busy office with lots of people talking.
  • Easy to keep track of who has called me. Has Caller ID which is helpful.
Read full review

Cons

FreeConferenceCall.com

  • Recently callers cannot get onto the call
  • Users on the call get bumped off
  • Non-transparent policy about why problems are occurring. If FreeConferenceCall.com can't reliably provide free service, just tell me that rather than blaming it on a law that changed and local carriers causing the problems. The real problem is that the law did recently change, which allowed companies like FreeConferenceCall.com to collect a revenue share for all calls placed through certain hubs--even free calls. This loophole was removed recently, and I believe the service issues I've been experiencing are being used to extort users to buy a paid service in order to receive trouble-free service.
  • I found customer service representatives rude and dismissive
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Zoom

  • Voicemail handling for queues and groups can't have their own shared voicemail box.
  • They recently starting limiting how many greetings you can have per user, so you have to do some annoying workarounds by setting up additional users to accomplish it when you have a number of ACD.
  • Does not yet support texting.
  • I wish they had built in text to speech to quickly build new greetings or phone tree options when needed.
  • You can't just assign a phone number to a call queue or group. You have to use a specific user. Fortunately, the cost is reasonable per user so its not a big problem, but annoying none-the-less.
  • The Salesforce integration could be better, I hope they improve it. For example, voicemails and call logs don't show up in the native lightning case feed, but as tasks.
  • When callers call, I wish it would pop up how they called and what tree they went through. So we could see what number they called into and perhaps what menu options they used.
  • I'd love to be able to ask them questions to gather info for reps answering phones when appropriate.
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Pricing Details

FreeConferenceCall.com

Starting Price

$4 per month

Editions & Modules

FreeConferenceCall.com editions and modules pricing
EditionModules
Suggested Amount$41
Average Amount$8.212
Market Rate$153
Pay what you canCustomized4

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Freeconferencecall.com is completely free and only asks customers for contributions. The above prices represent suggested monthly payments but also allow customers to pay what they think is fair.

Zoom Phone

Starting Price

Editions & Modules

Zoom Phone editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    FreeConferenceCall.com

    It is so user friendly.
    Read full review

    Zoom

    No answers on this topic

    Usability

    FreeConferenceCall.com

    I am and have been extremely pleased with my use of this product.
    Read full review

    Zoom

    Zoom Phone has a very sleek design which makes it very easy to operate and use both in the setting up of and interacting in a meeting space. That being said, certain features can seem a bit crowded while trying to screen share or display video which somewhat defeats the purpose of the application as compared to a standard conference call.
    Read full review

    Support Rating

    FreeConferenceCall.com

    I haven't had the need to call for any support at all yet for FreeConferenceCall.com. It has just worked splendidly for me. That being said, when I first downloaded it and got started using it there was a wizard which made every section and button very clear on what it does. It was easy to get started by following the wizard. I imagine then that their customer service will be just as good.
    Read full review

    Zoom

    Support have been great during the time for implementing Zoom Phones to our team of 50 people. There were times where they kept supporting us through links but more and more we had actual people getting back to us via emails so we are very happy overall. The product is so great, too.
    Read full review

    Implementation Rating

    FreeConferenceCall.com

    It's a no brainer!
    Read full review

    Zoom

    No answers on this topic

    Alternatives Considered

    FreeConferenceCall.com

    So this doesn't have the polish that say Zoom or Teams has, but for free, you can't complain. The real big unknown is anything to do with security where a product like Teams is great. Zoom and Teams seem to have become standard that everyone has installed and is familiar with, but the adjustment to FCC is pretty fast and painless.
    Read full review

    Zoom

    The big draw for us to Zoom Phone is that they shook up the market. They entered the phone market by taking their overwhelming success in video conferencing, and bringing that innovation and skill to designing a game changing phone system. There is really not much difference among the other systems, except maybe their interface. They're a dime a dozen. Zoom does things differently, focusing in on the needs of the end users, and delivers a solid system that is worry free for I.T. departments
    Read full review

    Return on Investment

    FreeConferenceCall.com

    • We pay next to nothing for our access and it creates a professional means of connecting with our clients.
    • Connecting via FreeConferenceCall.com has helped our business stay afloat during this challenging time by giving us multiple ways to connect with our clients.
    • FreeConferenceCall.com has allowed our team to more efficiently collaborate by being able to access calls even when they aren't able to be present during the live conversation.
    Read full review

    Zoom

    • We're better able to work together as a team answering phones multiple people can be logged in to answer at the same time.
    • The voicemail transcription feature helps with sharing messages to different departments.
    • Overall, we're able to answer more calls and have fewer callers being sent to voicemail.
    Read full review

    Screenshots

    Add comparison