FreeConferenceCall.com vs. Zoom Phone

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
FreeConferenceCall.com
Score 5.5 out of 10
N/A
FreeConferenceCall.com is a free audio conferencing solution with features such as audio and video conferencing, screen-sharing, call recording, transcribed keywords, one-click web controls, transcribed keywords, instant messaging, and integrations with Microsoft Outlook and Google Calendar.
$4
per month
Zoom Phone
Score 8.9 out of 10
N/A
Built on Zoom's platform, Zoom's cloud phone consolidates business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN). Features: Post call summary & next steps A post-call summary from Zoom’s AI Companion keeps the focus on the conversation instead of…N/A
Pricing
FreeConferenceCall.comZoom Phone
Editions & Modules
Suggested Amount
$4
per month
Average Amount
$8.21
per month
Market Rate
$15
per month
Pay what you can
Customized
No answers on this topic
Offerings
Pricing Offerings
FreeConferenceCall.comZoom Phone
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsFreeconferencecall.com is completely free and only asks customers for contributions. The above prices represent suggested monthly payments but also allow customers to pay what they think is fair.
More Pricing Information
Community Pulse
FreeConferenceCall.comZoom Phone
Top Pros
Top Cons
Features
FreeConferenceCall.comZoom Phone
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
FreeConferenceCall.com
8.7
10 Ratings
6% above category average
Zoom Phone
9.5
23 Ratings
15% above category average
Hosted PBX9.03 Ratings9.912 Ratings
Multi-level Interactive Voice Response (IVR)10.02 Ratings9.612 Ratings
User templates7.52 Ratings9.216 Ratings
Call reports8.18 Ratings9.220 Ratings
Directory of employee names00 Ratings9.321 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
FreeConferenceCall.com
8.0
8 Ratings
5% below category average
Zoom Phone
9.5
24 Ratings
12% above category average
Answering rules8.01 Ratings10.021 Ratings
Call recording8.18 Ratings9.822 Ratings
Call park8.02 Ratings9.917 Ratings
Call screening8.03 Ratings9.717 Ratings
Message alerts8.04 Ratings9.720 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
FreeConferenceCall.com
6.4
10 Ratings
25% below category average
Zoom Phone
9.6
21 Ratings
15% above category average
Video conferencing4.76 Ratings9.620 Ratings
Audio conferencing4.710 Ratings9.620 Ratings
Video screen sharing8.05 Ratings9.820 Ratings
Instant messaging8.03 Ratings9.617 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
FreeConferenceCall.com
8.0
2 Ratings
4% below category average
Zoom Phone
10.0
23 Ratings
18% above category average
Mobile app for iOS8.02 Ratings10.021 Ratings
Mobile app for Android8.02 Ratings10.016 Ratings
Best Alternatives
FreeConferenceCall.comZoom Phone
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
FreeConferenceCall.comZoom Phone
Likelihood to Recommend
5.1
(12 ratings)
9.5
(25 ratings)
Likelihood to Renew
10.0
(1 ratings)
10.0
(1 ratings)
Usability
10.0
(1 ratings)
8.0
(1 ratings)
Support Rating
9.5
(3 ratings)
6.6
(4 ratings)
Implementation Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
FreeConferenceCall.comZoom Phone
Likelihood to Recommend
FreeConferenceCall.com
FreeConferenceCall is well suited for a low price service to connect with others. The onboarding is super simple and easy to use. The ability to record to the cloud is also useful. The ability to host a large number of people is great. The only scenario I can think of less appropriate is that the interface just looks a bit dated, so maybe it is not the best for the wow factor of dealing with clients.
Read full review
Zoom
Zoom Phone is great for remote work. It's pretty user friendly. You can easily transfer calls to those who have Zoom extensions programmed into the address book. Obviously, this would apply to most tech nowadays, but call quality can suffer during bad weather.
Read full review
Pros
FreeConferenceCall.com
  • The online portal to access call details and recordings is very easy to use.
  • The functions that are offered beyond the free plan are competitive with other providers.
  • I feel that our calls are secure with our own personal access codes and the same number always being used.
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Zoom
  • Transcribes voicemails. Great for those verbose folks that leave long voicemails.
  • Loud and clear volume quality! Great in a busy office with lots of people talking.
  • Easy to keep track of who has called me. Has Caller ID which is helpful.
Read full review
Cons
FreeConferenceCall.com
  • Recently callers cannot get onto the call
  • Users on the call get bumped off
  • Non-transparent policy about why problems are occurring. If FreeConferenceCall.com can't reliably provide free service, just tell me that rather than blaming it on a law that changed and local carriers causing the problems. The real problem is that the law did recently change, which allowed companies like FreeConferenceCall.com to collect a revenue share for all calls placed through certain hubs--even free calls. This loophole was removed recently, and I believe the service issues I've been experiencing are being used to extort users to buy a paid service in order to receive trouble-free service.
  • I found customer service representatives rude and dismissive
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Zoom
  • Voicemail handling for queues and groups can't have their own shared voicemail box.
  • They recently starting limiting how many greetings you can have per user, so you have to do some annoying workarounds by setting up additional users to accomplish it when you have a number of ACD.
  • Does not yet support texting.
  • I wish they had built in text to speech to quickly build new greetings or phone tree options when needed.
  • You can't just assign a phone number to a call queue or group. You have to use a specific user. Fortunately, the cost is reasonable per user so its not a big problem, but annoying none-the-less.
  • The Salesforce integration could be better, I hope they improve it. For example, voicemails and call logs don't show up in the native lightning case feed, but as tasks.
  • When callers call, I wish it would pop up how they called and what tree they went through. So we could see what number they called into and perhaps what menu options they used.
  • I'd love to be able to ask them questions to gather info for reps answering phones when appropriate.
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Likelihood to Renew
FreeConferenceCall.com
It is so user friendly.
Read full review
Zoom
Integrated into our network. System wide access. Staff are comfortable with the product
Read full review
Usability
FreeConferenceCall.com
I am and have been extremely pleased with my use of this product.
Read full review
Zoom
Zoom Phone has a very sleek design which makes it very easy to operate and use both in the setting up of and interacting in a meeting space. That being said, certain features can seem a bit crowded while trying to screen share or display video which somewhat defeats the purpose of the application as compared to a standard conference call.
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Support Rating
FreeConferenceCall.com
I haven't had the need to call for any support at all yet for FreeConferenceCall.com. It has just worked splendidly for me. That being said, when I first downloaded it and got started using it there was a wizard which made every section and button very clear on what it does. It was easy to get started by following the wizard. I imagine then that their customer service will be just as good.
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Zoom
Support have been great during the time for implementing Zoom Phones to our team of 50 people. There were times where they kept supporting us through links but more and more we had actual people getting back to us via emails so we are very happy overall. The product is so great, too.
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Implementation Rating
FreeConferenceCall.com
It's a no brainer!
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Zoom
No answers on this topic
Alternatives Considered
FreeConferenceCall.com
So this doesn't have the polish that say Zoom or Teams has, but for free, you can't complain. The real big unknown is anything to do with security where a product like Teams is great. Zoom and Teams seem to have become standard that everyone has installed and is familiar with, but the adjustment to FCC is pretty fast and painless.
Read full review
Zoom
The big draw for us to Zoom Phone is that they shook up the market. They entered the phone market by taking their overwhelming success in video conferencing, and bringing that innovation and skill to designing a game changing phone system. There is really not much difference among the other systems, except maybe their interface. They're a dime a dozen. Zoom does things differently, focusing in on the needs of the end users, and delivers a solid system that is worry free for I.T. departments
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Return on Investment
FreeConferenceCall.com
  • We pay next to nothing for our access and it creates a professional means of connecting with our clients.
  • Connecting via FreeConferenceCall.com has helped our business stay afloat during this challenging time by giving us multiple ways to connect with our clients.
  • FreeConferenceCall.com has allowed our team to more efficiently collaborate by being able to access calls even when they aren't able to be present during the live conversation.
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Zoom
  • We're better able to work together as a team answering phones multiple people can be logged in to answer at the same time.
  • The voicemail transcription feature helps with sharing messages to different departments.
  • Overall, we're able to answer more calls and have fewer callers being sent to voicemail.
Read full review
ScreenShots