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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    FreshBooks

    Score9.2 out of 10
    Small Businesses (1-50 employees)
    FreshBooks is an accounting service for small businesses. The solution enables users to send and manage invoices, track billable time and collect online payments. The vendor’s value proposition this that their solution provides a straightforward service that simplifies the billing process.

    $21

    per month

    MethodCRM

    Score9.1 out of 10
    N/AMethod:crm is a QuickBooks-integrated, cloud-based CRM platform.

    $35

    per month per user

    Pricing
    FreshBooksMethodCRM
    Editions & Modules
    Lite
    $21
    per month
    Plus
    $38
    per month
    Premium
    $65
    per month
    Select
    Custom Pricing
    CRM Quick Start
    $35
    per month per user
    CRM Pro
    $59
    per month per user
    CRM Enterprise
    $97
    per month per user
    CRM Multi-Entity
    Custom Quote
    Offerings
    Pricing Offerings
    FreshBooksMethodCRM
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details10% discount for annual pricing.Discount available for annual billing.
    More Pricing Information
    Community Pulse
    FreshBooksMethodCRM
    Considered Both Products
    FreshBooks
    No answer on this topic
    Method Integration Inc.
    No answer on this topic
    Key User Insights
    Would buy again
    69%
    Would buy again
    9 Answers
    100%
    Would buy again
    19 Answers
    Delivers good value for the price
    82%
    Delivers good value for the price
    9 Answers
    100%
    Delivers good value for the price
    17 Answers
    Happy with the feature set
    54%
    Happy with the feature set
    7 Answers
    100%
    Happy with the feature set
    19 Answers
    Lived up to sales and marketing promises
    64%
    Lived up to sales and marketing promises
    7 Answers
    100%
    Lived up to sales and marketing promises
    15 Answers
    Implementation went as expected
    62%
    Implementation went as expected
    8 Answers
    100%
    Implementation went as expected
    16 Answers
    Features
    FreshBooksMethodCRM
    Customization
    Comparison of Customization features of FreshBooks and MethodCRM
    Feature
    FreshBooks
    9.1
    35 Ratings
    18% above category average
    MethodCRM
    7.5
    19 Ratings
    2% below category average
    API for custom integration9.330 Ratings8.014 Ratings
    Plug-ins9.026 Ratings00 Ratings
    Custom fields00 Ratings6.419 Ratings
    Custom objects00 Ratings6.418 Ratings
    Scripting environment00 Ratings9.212 Ratings
    Security
    Comparison of Security features of FreshBooks and MethodCRM
    Feature
    FreshBooks
    10.0
    41 Ratings
    20% above category average
    MethodCRM
    8.2
    19 Ratings
    2% below category average
    Single sign-on capability10.01 Ratings8.117 Ratings
    Role-based user permissions10.041 Ratings8.319 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of FreshBooks and MethodCRM
    Feature
    FreshBooks
    7.5
    57 Ratings
    4% below category average
    MethodCRM
    -
    Ratings
    Dashboards9.057 Ratings00 Ratings
    Standard reports8.855 Ratings00 Ratings
    Custom reports4.82 Ratings00 Ratings
    General Ledger and Configurable Accounting
    Comparison of General Ledger and Configurable Accounting features of FreshBooks and MethodCRM
    Feature
    FreshBooks
    7.5
    56 Ratings
    2% below category average
    MethodCRM
    -
    Ratings
    Accounts payable8.041 Ratings00 Ratings
    Accounts receivable9.455 Ratings00 Ratings
    Cash management7.03 Ratings00 Ratings
    Bank reconciliation7.02 Ratings00 Ratings
    Expense management6.651 Ratings00 Ratings
    Time tracking7.642 Ratings00 Ratings
    Multi-currency support7.01 Ratings00 Ratings
    Regulations compliance6.021 Ratings00 Ratings
    Self-service portal9.13 Ratings00 Ratings
    Order Management
    Comparison of Order Management features of FreshBooks and MethodCRM
    Feature
    FreshBooks
    9.5
    49 Ratings
    25% above category average
    MethodCRM
    -
    Ratings
    Pricing8.839 Ratings00 Ratings
    Order entry9.337 Ratings00 Ratings
    Credit card processing9.741 Ratings00 Ratings
    Cost of goods sold10.01 Ratings00 Ratings
    Sales Force Automation
    Comparison of Sales Force Automation features of FreshBooks and MethodCRM
    Feature
    FreshBooks
    -
    Ratings
    MethodCRM
    8.0
    22 Ratings
    2% above category average
    Customer data management / contact management00 Ratings8.322 Ratings
    Workflow management00 Ratings8.320 Ratings
    Territory management00 Ratings1.81 Ratings
    Opportunity management00 Ratings8.320 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings8.920 Ratings
    Contract management00 Ratings8.711 Ratings
    Quote & order management00 Ratings9.118 Ratings
    Interaction tracking00 Ratings9.019 Ratings
    Channel / partner relationship management00 Ratings10.012 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of FreshBooks and MethodCRM
    Feature
    FreshBooks
    -
    Ratings
    MethodCRM
    10.0
    2 Ratings
    26% above category average
    Case management00 Ratings10.01 Ratings
    Call center management00 Ratings9.92 Ratings
    Help desk management00 Ratings10.01 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of FreshBooks and MethodCRM
    Feature
    FreshBooks
    -
    Ratings
    MethodCRM
    8.9
    19 Ratings
    14% above category average
    Lead management00 Ratings8.817 Ratings
    Email marketing00 Ratings9.014 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of FreshBooks and MethodCRM
    Feature
    FreshBooks
    -
    Ratings
    MethodCRM
    7.5
    20 Ratings
    3% below category average
    Task management00 Ratings9.118 Ratings
    Billing and invoicing management00 Ratings10.015 Ratings
    Reporting00 Ratings3.417 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of FreshBooks and MethodCRM
    Feature
    FreshBooks
    -
    Ratings
    MethodCRM
    7.7
    18 Ratings
    1% above category average
    Forecasting00 Ratings8.09 Ratings
    Pipeline visualization00 Ratings9.017 Ratings
    Customizable reports00 Ratings6.017 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of FreshBooks and MethodCRM
    Feature
    FreshBooks
    -
    Ratings
    MethodCRM
    10.0
    2 Ratings
    28% above category average
    Marketing automation00 Ratings10.02 Ratings
    Compensation management00 Ratings10.02 Ratings
    Platform
    Comparison of Platform features of FreshBooks and MethodCRM
    Feature
    FreshBooks
    -
    Ratings
    MethodCRM
    7.4
    15 Ratings
    3% below category average
    Mobile access00 Ratings7.415 Ratings
    Best Alternatives
    FreshBooksMethodCRM
    Small Businesses
    QuickBooks Self-Employed (discontinued)
    Score4.2 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    MYOB
    Score8.3 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    Microsoft Dynamics GP
    Score5.4 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    FreshBooksMethodCRM
    Likelihood to Recommend
    7.6
    (75 ratings)
    8.3
    (24 ratings)
    Likelihood to Renew
    7.6
    (18 ratings)
    10.0
    (3 ratings)
    Usability
    9.6
    (20 ratings)
    9.0
    (18 ratings)
    Availability
    10.0
    (2 ratings)
    -
    (0 ratings)
    Performance
    8.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    6.0
    (11 ratings)
    10.0
    (19 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    9.0
    (1 ratings)
    CPA Rating
    7.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    -
    (0 ratings)
    9.0
    (1 ratings)
    User Testimonials
    FreshBooksMethodCRM
    Likelihood to Recommend
    FreshBooks
    I recommend FreshBooks to anyone running a service-based business that needs invoicing, time reporting, and accounting tools. FB is adept in all three of these scenarios and isn't overly complicated like similar accounting packages I have used. I love how I can write estimates and proposals, manage the business development process from the software, and quickly convert prospects to invoiced clients.
    Incentivized
    Read full review
    Method Integration Inc.
    Method[:CRM] is well suited when you have a large company that needs to keep track of customers. It also connects with Quickbooks and that has really been nice for our organization. Our company is small so this really helps us stay on track and build our data base of customers.
    Incentivized
    Read full review
    Pros
    FreshBooks
    • Invoicing - FreshBooks basically ensures our accountants spend less time on invoices via its automated invoicing system, which sends invoices to our customers and clients alike and also send them regular reminders for them to pay up their bills.
    • Collecting business insights - FreshBooks enable our company analysts measure our business performances via data reports provided by FreshBooks' intuitive dashboard. Allowing us do a comparative analysis of key business metrics of a current month against past months and determine if the business is growing.
    • Expense tracker - We have recently embraced FreshBooks as an expense tracker for teams at our company branch. Thusfar, FreshBooks has performed very well, making our expense management a perfect operation; ensuring teams do not exceed their planned budget and also eliminating the need for tracking expenses on excel spreadsheets.
    Incentivized
    Read full review
    Method Integration Inc.
    • The customization team is brilliant!
    • The various integrations, QBO & Gmail, help me keep track of all customer interactions.
    • The more organized I am, the more time I have to take care of my clients!
    • I have nothing but praise for the support team and the rest of the crew at Method.
    Incentivized
    Read full review
    Cons
    FreshBooks
    • I can brand invoices with my business logo, but I might like to change colours of the invoices themselves to match the rest of my business documents. That isn't a major point at all, but it's something that I'd like to see.
    • Freshbooks doesn't remember the categories that similar expenses were previously assigned to. It would be nice if Freshbooks would suggest a category for an already saved vendor, to ensure the consistency of expense reporting.
    • The home page of a Freshbooks account has a great graph display of expenses and income, but it only shows the last 6 months. This is still very useful, but I'd like to be able to see this kind of graph for different periods of time.
    Read full review
    Method Integration Inc.
    • It would be great if we could attach files to a lead or account in general and not just in an activity or opportunity.
    • All custom fields do not show up as options for a view when searching for leads or customers within certain parameters.
    Read full review
    Likelihood to Renew
    FreshBooks
    At the current needs of our business, FreshBooks suits us perfectly - it allows online access by our accountant to the system for GST purposes, easy input of expenses and tracking of Profit and Loss statements. FreshBooks customer service is great as well - very understanding and accommodating.
    Read full review
    Method Integration Inc.
    The things Method does well - QuickBooks data integration and extreme customization - it does very, very well. If you are looking for a CRM product or any business process automation software that integrates with QuickBooks, you have to look at Method CRM
    Read full review
    Usability
    FreshBooks
    FreshBooks is very easy to use even for novices. If you're looking for an online accounting software that is full of features, has great aesthetics and is user-friendly, then this is definitely the software for you. I've been using it for several years now and despite being tempted to switch by other vendors, I like the feel of FreshBooks and it's mobile features.
    Incentivized
    Read full review
    Method Integration Inc.
    Method has a great overall "usability". Once we started using the software; it did not take long before we were able to start editing our own web lead forms, email templates, etc. I think there is a learning curve however the learning curve is not bad. Anyone looking for a cloud CRM should start here
    Incentivized
    Read full review
    Reliability and Availability
    FreshBooks
    FreshBooks is easy to use and always works!
    Incentivized
    Read full review
    Method Integration Inc.
    No answers on this topic
    Support Rating
    FreshBooks
    I think the support level for FreshBooks is on par with a 6 because the folks behind this application do a fairly good job at providing support for their customer base. I still don't think they are at an elite level when it comes to supporting but are getting there although too slow in my opinion.
    Incentivized
    Read full review
    Method Integration Inc.
    The Customer Support of this app is fantastic. If you ever have any questions they are there to answer you or fix whatever issue that you are having. The FAQ pages are also extremely helpful when you want to learn about the more in-depth qualities this program has to offer.
    Incentivized
    Read full review
    Implementation Rating
    FreshBooks
    I haven't changed my mind since my first evaluation. Freshbooks is still meeting my needs, easy to use, etc.
    Read full review
    Method Integration Inc.
    Be available to learn! There is a huge learning curve to this program. You have to be willing to take it all in. Be available to the Method expert and be patient.
    Read full review
    Alternatives Considered
    FreshBooks
    FreshBooks does very well in comparison, especially since it is free software for Barclays bank users. Sage software is much worse than FreshBooks. However, Xero and QuickBooks, the market leaders, are still ahead with usability, additional features, reporting, and connection with third-party software providers. We chose FreshBooks as it does everything we require from this type of software.
    Incentivized
    Read full review
    Method Integration Inc.
    We chose Method:CRM for the QuickBooks integration. It was important for us to have integrations that allowed us to view payments, organize our contacts, and manage our sales force. There were some learning curves, however, such as creating activities, leads, customers and making sure our payments were being logged appropriately. I do wish that payments would be added to the calendar automatically so that the sales rep could view and make a phone call letting them know their invoice is due.
    Read full review
    Return on Investment
    FreshBooks
    • In reality, we do not implement all of its use at the moment in order to determine an adequate ROI.
    • In our approach to the use of the system, it seems to us a considerable time saving by achieving the integration of the Mexican subsidiary with its parent located in the US.
    • Financial reports meet the necessary USGAAP requirements.
    Incentivized
    Read full review
    Method Integration Inc.
    • Method:CRM has probably saved me about 6-10 hours per week over the past few years.
    • It has likely saved our company several hundred hours in the last 10 years.
    • It has specifically saved us countless hours with better data management vs. having separate spreadsheets for keeping track of things.
    Incentivized
    Read full review
    ScreenShots

    FreshBooks Screenshots

    Screenshot of the dashboardScreenshot of an invoice overviewScreenshot of an example of a customizable invoiceScreenshot of an invoice appearing across devicesScreenshot of expensesScreenshot of time tracking

    MethodCRM Screenshots

    Screenshot of a shared customer list.Screenshot of a customer profile.Screenshot of activity logging.Screenshot of a workflow visualization.Screenshot of the automated sales process.Screenshot of a testimonial.