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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    FreshBooks

    Score9.2 out of 10
    Small Businesses (1-50 employees)
    FreshBooks is an accounting service for small businesses. The solution enables users to send and manage invoices, track billable time and collect online payments. The vendor’s value proposition this that their solution provides a straightforward service that simplifies the billing process.

    $21

    per month

    QuickBooks Desktop Premier

    Score8 out of 10
    N/AQuickBooks Desktop Premier is an installed version of QuickBooks for general business, contractors, manufacturing and warehouse accounting, as well as nonprofits, professional services, and retail.N/A
    Pricing
    FreshBooksQuickBooks Desktop Premier
    Editions & Modules
    Lite
    $21
    per month
    Plus
    $38
    per month
    Premium
    $65
    per month
    Select
    Custom Pricing
    No answers on this topic
    Offerings
    Pricing Offerings
    FreshBooksQuickBooks Desktop Premier
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details10% discount for annual pricing.—
    More Pricing Information
    Community Pulse
    FreshBooksQuickBooks Desktop Premier
    Considered Both Products
    FreshBooks
    Chose FreshBooks
    There is no fluff and feature overload with FreshBooks. I can get to what I need quickly and easily. I don't have to deal with unnecessary features and fields the system considers essential. The payment features are streamlined and have lots of flexibility when receiving …
    Incentivized
    Chose FreshBooks
    Freshbooks was willing to work with us on all needs and compliance issues specific to our processes.
    Incentivized
    Chose FreshBooks
    You have to know why you want to establish an online solution. Understanding what you want to accomplish will probably lead you to FreshBooks as it has the cleanest, simplest design going and it accomplished its tasks without being a burden.
    Incentivized
    Intuit
    No answer on this topic
    Key User Insights
    Would buy again
    69%
    Would buy again
    9 Answers
    82%
    Would buy again
    14 Answers
    Delivers good value for the price
    82%
    Delivers good value for the price
    9 Answers
    88%
    Delivers good value for the price
    14 Answers
    Happy with the feature set
    54%
    Happy with the feature set
    7 Answers
    94%
    Happy with the feature set
    16 Answers
    Lived up to sales and marketing promises
    64%
    Lived up to sales and marketing promises
    7 Answers
    87%
    Lived up to sales and marketing promises
    13 Answers
    Implementation went as expected
    62%
    Implementation went as expected
    8 Answers
    93%
    Implementation went as expected
    14 Answers
    Features
    FreshBooksQuickBooks Desktop Premier
    Customization
    Comparison of Customization features of FreshBooks and QuickBooks Desktop Premier
    Feature
    FreshBooks
    9.1
    35 Ratings
    18% above category average
    QuickBooks Desktop Premier
    7.5
    24 Ratings
    1% below category average
    API for custom integration9.330 Ratings8.017 Ratings
    Plug-ins9.026 Ratings7.024 Ratings
    Security
    Comparison of Security features of FreshBooks and QuickBooks Desktop Premier
    Feature
    FreshBooks
    10.0
    41 Ratings
    20% above category average
    QuickBooks Desktop Premier
    8.3
    58 Ratings
    1% above category average
    Single sign-on capability10.01 Ratings8.450 Ratings
    Role-based user permissions10.041 Ratings8.249 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of FreshBooks and QuickBooks Desktop Premier
    Feature
    FreshBooks
    7.5
    57 Ratings
    4% below category average
    QuickBooks Desktop Premier
    8.3
    69 Ratings
    6% above category average
    Dashboards9.057 Ratings8.758 Ratings
    Standard reports8.855 Ratings8.468 Ratings
    Custom reports4.82 Ratings7.766 Ratings
    General Ledger and Configurable Accounting
    Comparison of General Ledger and Configurable Accounting features of FreshBooks and QuickBooks Desktop Premier
    Feature
    FreshBooks
    7.5
    56 Ratings
    2% below category average
    QuickBooks Desktop Premier
    7.8
    72 Ratings
    2% above category average
    Accounts payable8.041 Ratings8.370 Ratings
    Accounts receivable9.455 Ratings8.571 Ratings
    Cash management7.03 Ratings8.765 Ratings
    Bank reconciliation7.02 Ratings8.769 Ratings
    Expense management6.651 Ratings8.768 Ratings
    Time tracking7.642 Ratings7.535 Ratings
    Multi-currency support7.01 Ratings7.623 Ratings
    Regulations compliance6.021 Ratings8.224 Ratings
    Self-service portal9.13 Ratings5.923 Ratings
    Fixed asset management00 Ratings6.249 Ratings
    Multi-division support00 Ratings8.239 Ratings
    Electronic tax filing00 Ratings7.836 Ratings
    Global Financial Support00 Ratings6.09 Ratings
    Primary and Secondary Ledgers00 Ratings7.014 Ratings
    Intercompany Accounting00 Ratings7.917 Ratings
    Localizations00 Ratings7.66 Ratings
    Journals and Reconciliations00 Ratings8.725 Ratings
    Enterprise Accounting00 Ratings8.313 Ratings
    Configurable Accounting00 Ratings7.915 Ratings
    Centralized Rules Framework00 Ratings7.210 Ratings
    Standardized Processes00 Ratings8.315 Ratings
    Order Management
    Comparison of Order Management features of FreshBooks and QuickBooks Desktop Premier
    Feature
    FreshBooks
    9.5
    49 Ratings
    25% above category average
    QuickBooks Desktop Premier
    8.2
    47 Ratings
    10% above category average
    Pricing8.839 Ratings8.037 Ratings
    Order entry9.337 Ratings7.838 Ratings
    Credit card processing9.741 Ratings9.134 Ratings
    Cost of goods sold10.01 Ratings8.943 Ratings
    Order Orchestration00 Ratings7.58 Ratings
    End-to-end order visibility00 Ratings8.59 Ratings
    Order exception Resolution00 Ratings7.56 Ratings
    Payroll Management
    Comparison of Payroll Management features of FreshBooks and QuickBooks Desktop Premier
    Feature
    FreshBooks
    -
    Ratings
    QuickBooks Desktop Premier
    8.5
    54 Ratings
    12% above category average
    Pay calculation00 Ratings9.252 Ratings
    Benefit plan administration00 Ratings8.425 Ratings
    Direct deposit files00 Ratings8.242 Ratings
    Salary revision and increment management00 Ratings8.333 Ratings
    Reimbursement management00 Ratings8.336 Ratings
    Inventory Management
    Comparison of Inventory Management features of FreshBooks and QuickBooks Desktop Premier
    Feature
    FreshBooks
    -
    Ratings
    QuickBooks Desktop Premier
    8.0
    43 Ratings
    9% above category average
    Inventory tracking00 Ratings8.342 Ratings
    Automatic reordering00 Ratings7.321 Ratings
    Location management00 Ratings8.825 Ratings
    Manufacturing module00 Ratings7.722 Ratings
    Best Alternatives
    FreshBooksQuickBooks Desktop Premier
    Small Businesses
    QuickBooks Self-Employed (discontinued)
    Score4.1 out of 10
    QuickBooks Self-Employed (discontinued)
    Score4.1 out of 10
    Medium-sized Companies
    MYOB
    Score8.3 out of 10
    MYOB
    Score8.3 out of 10
    Enterprises
    Microsoft Dynamics GP
    Score5.4 out of 10
    Microsoft Dynamics GP
    Score5.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    FreshBooksQuickBooks Desktop Premier
    Likelihood to Recommend
    7.6
    (75 ratings)
    8.2
    (75 ratings)
    Likelihood to Renew
    7.6
    (18 ratings)
    7.5
    (14 ratings)
    Usability
    9.6
    (20 ratings)
    8.9
    (26 ratings)
    Availability
    10.0
    (2 ratings)
    10.0
    (6 ratings)
    Performance
    8.0
    (1 ratings)
    9.0
    (5 ratings)
    Support Rating
    6.0
    (11 ratings)
    4.0
    (13 ratings)
    Online Training
    -
    (0 ratings)
    1.0
    (1 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    7.2
    (7 ratings)
    Configurability
    -
    (0 ratings)
    9.0
    (2 ratings)
    CPA Rating
    7.0
    (1 ratings)
    8.1
    (27 ratings)
    Ease of integration
    -
    (0 ratings)
    7.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    9.0
    (5 ratings)
    Vendor post-sale
    -
    (0 ratings)
    6.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    6.0
    (2 ratings)
    User Testimonials
    FreshBooksQuickBooks Desktop Premier
    Likelihood to Recommend
    FreshBooks
    I recommend FreshBooks to anyone running a service-based business that needs invoicing, time reporting, and accounting tools. FB is adept in all three of these scenarios and isn't overly complicated like similar accounting packages I have used. I love how I can write estimates and proposals, manage the business development process from the software, and quickly convert prospects to invoiced clients.
    Incentivized
    Read full review
    Intuit
    We really think that ANY typical business would be a reasonable fit for QuickBooks Desktop Premier. While not necessary, even a comparatively unexperienced accounting person could look at the "Home" screen and follow their nose thru typical daily accounting processes without much detailed knowledge. Reporting is simple, looking up customer info and prior transactions is simple, looking up vendors and prior payments is simple... all in all, quite straightforward. I really can't think of an instance where it would be 'less appropriate'.
    Incentivized
    Read full review
    Pros
    FreshBooks
    • Invoicing - FreshBooks basically ensures our accountants spend less time on invoices via its automated invoicing system, which sends invoices to our customers and clients alike and also send them regular reminders for them to pay up their bills.
    • Collecting business insights - FreshBooks enable our company analysts measure our business performances via data reports provided by FreshBooks' intuitive dashboard. Allowing us do a comparative analysis of key business metrics of a current month against past months and determine if the business is growing.
    • Expense tracker - We have recently embraced FreshBooks as an expense tracker for teams at our company branch. Thusfar, FreshBooks has performed very well, making our expense management a perfect operation; ensuring teams do not exceed their planned budget and also eliminating the need for tracking expenses on excel spreadsheets.
    Incentivized
    Read full review
    Intuit
    • Employment - it makes creating paychecks a snap and tracks taxes.
    • Invoicing - they have a straightforward approach to creating invoices and you can even email them to your customers.
    • Customers - the program makes tracking customer information and balances easy.
    Incentivized
    Read full review
    Cons
    FreshBooks
    • I can brand invoices with my business logo, but I might like to change colours of the invoices themselves to match the rest of my business documents. That isn't a major point at all, but it's something that I'd like to see.
    • Freshbooks doesn't remember the categories that similar expenses were previously assigned to. It would be nice if Freshbooks would suggest a category for an already saved vendor, to ensure the consistency of expense reporting.
    • The home page of a Freshbooks account has a great graph display of expenses and income, but it only shows the last 6 months. This is still very useful, but I'd like to be able to see this kind of graph for different periods of time.
    Read full review
    Intuit
    • Support for older versions of QuickBooks ends after three years, then users must purchase the newest version at full price. Renewals should be deeply discounted for existing users.
    • I would like to see better in-product inventory tracking, so we can choose LIFO or FIFO rather than the ambiguous "average cost" method.
    • I would like to be able to assign payroll taxes to jobs for better job costing.
    Incentivized
    Read full review
    Likelihood to Renew
    FreshBooks
    At the current needs of our business, FreshBooks suits us perfectly - it allows online access by our accountant to the system for GST purposes, easy input of expenses and tracking of Profit and Loss statements. FreshBooks customer service is great as well - very understanding and accommodating.
    Read full review
    Intuit
    Because we have been extremely happy with the product and our organization tends to be creatures of habit. We rarely leave a product that works this well for the latest and greatest. Typically we follow the "if it's not broken, don't fix it rule". While QB does make changes we typically just roll with it. If we do find something we don't like we work through it until we fully understand its functionality.
    Incentivized
    Read full review
    Usability
    FreshBooks
    FreshBooks is very easy to use even for novices. If you're looking for an online accounting software that is full of features, has great aesthetics and is user-friendly, then this is definitely the software for you. I've been using it for several years now and despite being tempted to switch by other vendors, I like the feel of FreshBooks and it's mobile features.
    Incentivized
    Read full review
    Intuit
    We switched to a more "robust" software program with the hiring of a new CFO. The migration of historical data and ancillary information has been cumbersome and riddle with errors and issues. In hindsight much of what the new software program was touted to accomplish is not come to fruition. QB Desktop Premier was sufficient for the organization needs
    Incentivized
    Read full review
    Reliability and Availability
    FreshBooks
    FreshBooks is easy to use and always works!
    Incentivized
    Read full review
    Intuit
    This is very reliable software, the desktop version is fast. If there is a problem, it is most likely on your own hardware!
    Incentivized
    Read full review
    Performance
    FreshBooks
    No answers on this topic
    Intuit
    It takes forever to load.
    Incentivized
    Read full review
    Support Rating
    FreshBooks
    I think the support level for FreshBooks is on par with a 6 because the folks behind this application do a fairly good job at providing support for their customer base. I still don't think they are at an elite level when it comes to supporting but are getting there although too slow in my opinion.
    Incentivized
    Read full review
    Intuit
    This is where QuickBooks falls short. Many times my staff has had questions that have not been able to get resolved easily with a chat or call. I personally have had more general questions that have not been answered easily as well. I think QuickBooks needs to provide the resources of having readily accessible help in order to make it simpler to get solutions.
    Incentivized
    Read full review
    Implementation Rating
    FreshBooks
    I haven't changed my mind since my first evaluation. Freshbooks is still meeting my needs, easy to use, etc.
    Read full review
    Intuit
    It is important to do your research. There are tutorial videos online that could help new user of this accounting system. These tutorials are straightforward and easily understandable.
    Incentivized
    Read full review
    Alternatives Considered
    FreshBooks
    FreshBooks does very well in comparison, especially since it is free software for Barclays bank users. Sage software is much worse than FreshBooks. However, Xero and QuickBooks, the market leaders, are still ahead with usability, additional features, reporting, and connection with third-party software providers. We chose FreshBooks as it does everything we require from this type of software.
    Incentivized
    Read full review
    Intuit
    QuickBooks Premier handles most of my business functions efficiently in one package. It is not my "everything." I use Replicon for time rather than QuickBooks. I don't want my WIP data interfering with my accounting. I use PaySimple for it's web interface and back office processing. I don't have security issues since I don't have any credit card data in my possession. With today's identity theft environment, I have to protect myself as much as I can. Not having credit card data in my accounting software lets me sleep much better at night. Quicken will do basic accounting but does not have all the double entry accounting systems contained in QuickBooks. QuickBooks Online does much of the basic business functions but I don't like the pricing structure. As a professional accountant, that is very important to me. Bill.com provided a good service but the ability of QuickBooks to add bills and receipts to transactions makes it redundant.
    Incentivized
    Read full review
    Scalability
    FreshBooks
    No answers on this topic
    Intuit
    They're getting better. Still room for improvement.
    Incentivized
    Read full review
    Return on Investment
    FreshBooks
    • In reality, we do not implement all of its use at the moment in order to determine an adequate ROI.
    • In our approach to the use of the system, it seems to us a considerable time saving by achieving the integration of the Mexican subsidiary with its parent located in the US.
    • Financial reports meet the necessary USGAAP requirements.
    Incentivized
    Read full review
    Intuit
    • Most of our business clients use QuickBooks which makes it efficient for us to work on clients that use the program. We can import QuickBooks data into our software which adds efficiencies to our tax practice.
    • Having staff that are familiar with the software enables our firm to provide quality service to the clients that use QuickBooks.
    • We receive referrals from satisfied QuickBooks clients.
    Incentivized
    Read full review
    ScreenShots

    FreshBooks Screenshots

    Screenshot of the dashboardScreenshot of an invoice overviewScreenshot of an example of a customizable invoiceScreenshot of an invoice appearing across devicesScreenshot of expensesScreenshot of time tracking