TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    FreshBooks

    Score9.2 out of 10
    Small Businesses (1-50 employees)
    FreshBooks is an accounting service for small businesses. The solution enables users to send and manage invoices, track billable time and collect online payments. The vendor’s value proposition this that their solution provides a straightforward service that simplifies the billing process.

    $21

    per month

    QuickBooks Time

    Score8.8 out of 10
    N/AQuickBooks Time (formerly TSheets) is a cloud-based time tracking and scheduling app that allows employees to clock in and out from the job site with the devices they’ve already got in their pockets. The vendor aims to help companies replace paper timesheets with accurate, electronic time data as well as make payroll and invoicing faster and less costly. QuickBooks Time also accurately tracks time and GPS points (even without cell or internet service) then automatically syncs when back…

    $0

    1 user, unlimited projects

    Pricing
    FreshBooksQuickBooks Time
    Editions & Modules
    Lite
    $21
    per month
    Plus
    $38
    per month
    Premium
    $65
    per month
    Select
    Custom Pricing
    Free
    $0
    1 user, unlimited projects
    Premium
    $8
    per user/month + $20 base fee/month (paid annually)
    Elite
    $10
    per user/month + $40 base fee/month (paid annually)
    Offerings
    Pricing Offerings
    FreshBooksQuickBooks Time
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details10% discount for annual pricing.—
    More Pricing Information
    Community Pulse
    FreshBooksQuickBooks Time
    Considered Both Products
    FreshBooks
    No answer on this topic
    Intuit
    Chose QuickBooks Time
    We'd used FreshBooks for a bit, but it wasn't comprehensive enough for all the various project types and time tracking needs we have. Harvest we considered due to its integration with Asana, but our Asana projects don't always line up with how we need to track and bill time. …
    Incentivized
    Chose QuickBooks Time
    Tsheets is very simple for the employees to use and it works perfectly with our other cloud based apps.
    Incentivized
    Key User Insights
    Would buy again
    69%
    Would buy again
    9 Answers
    75%
    Would buy again
    15 Answers
    Delivers good value for the price
    82%
    Delivers good value for the price
    9 Answers
    83%
    Delivers good value for the price
    15 Answers
    Happy with the feature set
    54%
    Happy with the feature set
    7 Answers
    80%
    Happy with the feature set
    16 Answers
    Lived up to sales and marketing promises
    64%
    Lived up to sales and marketing promises
    7 Answers
    69%
    Lived up to sales and marketing promises
    9 Answers
    Implementation went as expected
    62%
    Implementation went as expected
    8 Answers
    69%
    Implementation went as expected
    11 Answers
    Features
    FreshBooksQuickBooks Time
    Customization
    Comparison of Customization features of FreshBooks and QuickBooks Time
    Feature
    FreshBooks
    9.1
    35 Ratings
    18% above category average
    QuickBooks Time
    -
    Ratings
    API for custom integration9.330 Ratings00 Ratings
    Plug-ins9.026 Ratings00 Ratings
    Security
    Comparison of Security features of FreshBooks and QuickBooks Time
    Feature
    FreshBooks
    10.0
    41 Ratings
    20% above category average
    QuickBooks Time
    -
    Ratings
    Single sign-on capability10.01 Ratings00 Ratings
    Role-based user permissions10.041 Ratings00 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of FreshBooks and QuickBooks Time
    Feature
    FreshBooks
    7.5
    57 Ratings
    4% below category average
    QuickBooks Time
    -
    Ratings
    Dashboards9.057 Ratings00 Ratings
    Standard reports8.855 Ratings00 Ratings
    Custom reports4.82 Ratings00 Ratings
    General Ledger and Configurable Accounting
    Comparison of General Ledger and Configurable Accounting features of FreshBooks and QuickBooks Time
    Feature
    FreshBooks
    7.5
    56 Ratings
    2% below category average
    QuickBooks Time
    -
    Ratings
    Accounts payable8.041 Ratings00 Ratings
    Accounts receivable9.455 Ratings00 Ratings
    Cash management7.03 Ratings00 Ratings
    Bank reconciliation7.02 Ratings00 Ratings
    Expense management6.651 Ratings00 Ratings
    Time tracking7.642 Ratings00 Ratings
    Multi-currency support7.01 Ratings00 Ratings
    Regulations compliance6.021 Ratings00 Ratings
    Self-service portal9.13 Ratings00 Ratings
    Order Management
    Comparison of Order Management features of FreshBooks and QuickBooks Time
    Feature
    FreshBooks
    9.5
    49 Ratings
    25% above category average
    QuickBooks Time
    -
    Ratings
    Pricing8.839 Ratings00 Ratings
    Order entry9.337 Ratings00 Ratings
    Credit card processing9.741 Ratings00 Ratings
    Cost of goods sold10.01 Ratings00 Ratings
    Best Alternatives
    FreshBooksQuickBooks Time
    Small Businesses
    QuickBooks Self-Employed (discontinued)
    Score4.2 out of 10
    Time Doctor
    Score8 out of 10
    Medium-sized Companies
    MYOB
    Score8.3 out of 10
    Toggl Track
    Score9 out of 10
    Enterprises
    Microsoft Dynamics GP
    Score5.4 out of 10
    TimeCamp
    Score7.3 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    FreshBooksQuickBooks Time
    Likelihood to Recommend
    7.6
    (75 ratings)
    8.6
    (195 ratings)
    Likelihood to Renew
    7.6
    (18 ratings)
    10.0
    (3 ratings)
    Usability
    9.6
    (20 ratings)
    9.5
    (6 ratings)
    Availability
    10.0
    (2 ratings)
    -
    (0 ratings)
    Performance
    8.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    6.0
    (11 ratings)
    2.1
    (31 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    6.0
    (1 ratings)
    CPA Rating
    7.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    FreshBooksQuickBooks Time
    Likelihood to Recommend
    FreshBooks
    I recommend FreshBooks to anyone running a service-based business that needs invoicing, time reporting, and accounting tools. FB is adept in all three of these scenarios and isn't overly complicated like similar accounting packages I have used. I love how I can write estimates and proposals, manage the business development process from the software, and quickly convert prospects to invoiced clients.
    Incentivized
    Read full review
    Intuit
    It would be very useful for certain remote jobs that require a high level of presence, as in the case of web development, or remote maintenance sessions, so that when reviewing the work data it is possible to ensure that there will be no failures. By being able to include files in the management, from the equipment tab, it is possible to fully control the hours in which each change in these files were made.
    Incentivized
    Read full review
    Pros
    FreshBooks
    • Invoicing - FreshBooks basically ensures our accountants spend less time on invoices via its automated invoicing system, which sends invoices to our customers and clients alike and also send them regular reminders for them to pay up their bills.
    • Collecting business insights - FreshBooks enable our company analysts measure our business performances via data reports provided by FreshBooks' intuitive dashboard. Allowing us do a comparative analysis of key business metrics of a current month against past months and determine if the business is growing.
    • Expense tracker - We have recently embraced FreshBooks as an expense tracker for teams at our company branch. Thusfar, FreshBooks has performed very well, making our expense management a perfect operation; ensuring teams do not exceed their planned budget and also eliminating the need for tracking expenses on excel spreadsheets.
    Incentivized
    Read full review
    Intuit
    • Support (their help desk team is incredibly helpful and always quick to respond).
    • Ease of access and use (the app is user-friendly an intuitive, and the desktop version is equally as approachable).
    • Manager functionality (it's useful to be able to clock employees in and out at multiple events on the same day by sorting them into different groups by manager/event).
    Incentivized
    Read full review
    Cons
    FreshBooks
    • I can brand invoices with my business logo, but I might like to change colours of the invoices themselves to match the rest of my business documents. That isn't a major point at all, but it's something that I'd like to see.
    • Freshbooks doesn't remember the categories that similar expenses were previously assigned to. It would be nice if Freshbooks would suggest a category for an already saved vendor, to ensure the consistency of expense reporting.
    • The home page of a Freshbooks account has a great graph display of expenses and income, but it only shows the last 6 months. This is still very useful, but I'd like to be able to see this kind of graph for different periods of time.
    Read full review
    Intuit
    • The desktop version of the TSheets schedule does not have a search feature. This makes it challenging to find things you are looking for without extra work
    • The app can be a bit buggy. Though it is a great app, there are many reasons that the app will stop syncing and can cause problems with staff scheduling
    Incentivized
    Read full review
    Likelihood to Renew
    FreshBooks
    At the current needs of our business, FreshBooks suits us perfectly - it allows online access by our accountant to the system for GST purposes, easy input of expenses and tracking of Profit and Loss statements. FreshBooks customer service is great as well - very understanding and accommodating.
    Read full review
    Intuit
    TSheets tech support people, like Shawn Sommer, from Tsheets. She has been instrumental, after terminating the person in charge of TSheets I was left with a learning curve too high to climb but after 10 mins of her instructions I was able to make payroll in no time. She cleared all errors that nobody had fixed before.
    TSheets is not a vendor for me, TSheets is my partner in business. Thank you TSheets.
    Read full review
    Usability
    FreshBooks
    FreshBooks is very easy to use even for novices. If you're looking for an online accounting software that is full of features, has great aesthetics and is user-friendly, then this is definitely the software for you. I've been using it for several years now and despite being tempted to switch by other vendors, I like the feel of FreshBooks and it's mobile features.
    Incentivized
    Read full review
    Intuit
    Our employees find TSheets easy to use and spend minimal time at reporting hours using it. As an administrator and user of the TSheets "data and information" I am extremely positive on the functionality and reporting that it has provided me. From its ease of set-up to training to reporting, TSheets has made us so much more efficient from an administration standpoint
    Incentivized
    Read full review
    Reliability and Availability
    FreshBooks
    FreshBooks is easy to use and always works!
    Incentivized
    Read full review
    Intuit
    No answers on this topic
    Support Rating
    FreshBooks
    I think the support level for FreshBooks is on par with a 6 because the folks behind this application do a fairly good job at providing support for their customer base. I still don't think they are at an elite level when it comes to supporting but are getting there although too slow in my opinion.
    Incentivized
    Read full review
    Intuit
    I have never failed to have an issue resolved within minutes of contacting Support. Jen D recently assisted my with an export issue and I was back on track in less the 10 minutes. She was knowledgable and thought about the current and future contexts of the issue and assured there would be no recurrence next payroll.
    Read full review
    Implementation Rating
    FreshBooks
    I haven't changed my mind since my first evaluation. Freshbooks is still meeting my needs, easy to use, etc.
    Read full review
    Intuit
    I wasn't originally helping with the implementation so not sure.
    Incentivized
    Read full review
    Alternatives Considered
    FreshBooks
    FreshBooks does very well in comparison, especially since it is free software for Barclays bank users. Sage software is much worse than FreshBooks. However, Xero and QuickBooks, the market leaders, are still ahead with usability, additional features, reporting, and connection with third-party software providers. We chose FreshBooks as it does everything we require from this type of software.
    Incentivized
    Read full review
    Intuit
    Besides Intuit Payroll (Sage), the only program I've used is WorkBrain through Menards, and it's more as a scheduling guideline for management, employees don't use it to punch in or out or record hours. However, WorkBrain does show scheduling and it matches with a punch clock to record those hours. Every other place I've used has used either punch clocks or handwritten time cards. I think the TSheets is modern, user-friendly, convenient, accessible, and cost-effective for the owners. It also streamlines payroll for the Accountant instead of manually entering all hours for multiple employees by hand into a software program like Sage.
    Incentivized
    Read full review
    Return on Investment
    FreshBooks
    • In reality, we do not implement all of its use at the moment in order to determine an adequate ROI.
    • In our approach to the use of the system, it seems to us a considerable time saving by achieving the integration of the Mexican subsidiary with its parent located in the US.
    • Financial reports meet the necessary USGAAP requirements.
    Incentivized
    Read full review
    Intuit
    • As a Microsoft Access software development shop, Help4Access could have built ourselves a time tracking system, but why reinvent the wheel?
    • tSheets got us out of spreadsheets and into the cloud in days not months.
    • The ROI the first year is over $5,000.
    Incentivized
    Read full review
    ScreenShots

    FreshBooks Screenshots

    Screenshot of the dashboardScreenshot of an invoice overviewScreenshot of an example of a customizable invoiceScreenshot of an invoice appearing across devicesScreenshot of expensesScreenshot of time tracking

    QuickBooks Time Screenshots

    Screenshot of TSheets is the only time tracking app embedded inside QuickBooks. You can easily review and approve employee time cards to run payroll, do job costing, or create invoices--without ever leaving QuickBooks!Screenshot of With accurate employee hours from TSheets at your fingertips, you're always ready to run payroll--without the tedious manual entry!Screenshot of TSheets is more than just a time tracker. It keeps a timestamp for each clock in/out, job code change & GPS location. See who’s on the clock, where, and their assigned schedule—in real-time.Screenshot of Creating a schedule with Excel is costing you more than you think. TSheets employee scheduling software makes it faster & easier than ever to build & share schedules with employees, assign jobs & shifts, & keep your workforce in sync.Screenshot of Track time using devices your employees already use; any computer, mobile phone or landline, iPhone or Android app, smartphone browser, text message or Twitter.Screenshot of Really friendly free, unlimited support by phone, chat, or email. We guarantee you'll be impressed.