A Staff Scheduling Software that Works!
January 16, 2020

A Staff Scheduling Software that Works!

Kristin Cole | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TSheets

We use TSheets to simplify our clock-in clock-out process for our employees. In addition, we also use TSheets to manage our event schedule, track statistics, allow requests of paid and unpaid time off, scheduling employees for work shifts, detail notes about specific jobs, and view payroll reports. We use the software company-wide and it has simplified many of our processes. Our employees all use the app and our management team uses the app and desktop versions.
  • Allow for easy clock in and clock out for employees
  • Allow for scheduling of work shifts and assigning employees for those shifts
  • The desktop version of the TSheets schedule does not have a search feature. This makes it challenging to find things you are looking for without extra work
  • The app can be a bit buggy. Though it is a great app, there are many reasons that the app will stop syncing and can cause problems with staff scheduling
  • We have saved TONS of time processing payroll information.
  • Our scheduling of staff has been simplified greatly and we save 5-10 hours per month on this task.
We used to do all of our scheduling manually or in archaic software that wasn't user-friendly. We researched other software and found that this was going to meet our needs most comprehensively. Staff used to track their hours on a notepad on their phone or on an excel spreadsheet. There was really nothing else available to us that did what TSheets could do and the price fit in our budget. We have been very happy with our decision!
One of the strongest things that TSheets offers is their customer support. They have an app within the desktop version where you can chat live with someone. You can also call in and reach someone easily over the phone. We have also used the "help" section on the app to support tickets when apps aren't updating properly and always hear back from them quickly through email. The staff is upbeat, friendly, and ready to help. They have also passed some of our ideas on to their development team for implementation in future releases. The company is located in Boise, Idaho in the Mountain Time zone.

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TSheets is first and foremost a clock-in, clock-out app. This is how they started and they have this mastered. This feature can be used by any company, anywhere in the world. It generates quick payroll reports and has saved us A LOT of time in calculating payroll. It also allows us to have more accurate payroll numbers.

We rely on TSheets for scheduling staff for shifts in our event company. The schedule allows us to categorize events by type and add detailed notes. It also sends shift reminders to staff and allows for quick clock-in for such shifts. I suspect this would be really helpful for a restaurant or any other company that needs specific staff in specific places or roles at different times. The scheduler would be less helpful for companies that have 8-5 employees that don't need specific, per shift information.