Freshchat vs. Freshsuccess
Freshchat vs. Freshsuccess
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freshchat | N/A | A solution to engage customers with smarter conversations on any channel, designed so support, marketing, sales, and even bots to have conversations at scale with customers. | $0 per month free for up to 10 agents | |
Freshsuccess | N/A | Freshsuccess (based on technology acquired by Natero by Freshworks in May 2019) is designed to help Customer Success Managers prevent churn, increase account expansion, and manage more customers with less effort. The vendor says features include: Customer 360 - See customer emails, chats, meetings, support tickets, billing history, and product usage, in one place. Predictive Alerts - Predict which customers are likely to churn, convert, or expand their… | $79 per month |
Freshchat | Freshsuccess | |||||||||||||||
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Offerings |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Freshchat | Freshsuccess | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Chat Analytics and Reports |
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Security |
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Platform & Infrastructure |
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Customer Data Extraction / Integration |
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Customer Success Management |
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CSM Reporting & Analytics |
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Freshchat | Freshsuccess | |
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Small Businesses | Gist Score 9.6 out of 10 | ChurnZero Score 9.1 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Gainsight CS Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshchat | Freshsuccess | |
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Likelihood to Recommend | 8.4 (34 ratings) | 6.3 (6 ratings) |
Likelihood to Renew | 8.2 (3 ratings) | - (0 ratings) |
Usability | 7.2 (10 ratings) | - (0 ratings) |
Availability | 7.3 (1 ratings) | - (0 ratings) |
Performance | 7.3 (1 ratings) | - (0 ratings) |
Support Rating | 5.9 (3 ratings) | - (0 ratings) |
Implementation Rating | 7.3 (2 ratings) | - (0 ratings) |
Configurability | 4.5 (1 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 4.5 (1 ratings) | - (0 ratings) |
Ease of integration | 7.3 (1 ratings) | - (0 ratings) |
Product Scalability | 4.5 (1 ratings) | - (0 ratings) |
Professional Services | 4.5 (1 ratings) | - (0 ratings) |
Vendor post-sale | 8.2 (1 ratings) | - (0 ratings) |
Vendor pre-sale | 8.2 (1 ratings) | - (0 ratings) |
Freshchat | Freshsuccess | |
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Likelihood to Recommend | Freshworks Inc
| Freshworks Inc
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Pros | Freshworks Inc
| Freshworks Inc
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Cons | Freshworks Inc
| Freshworks Inc
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Likelihood to Renew | Freshworks Inc
| Freshworks Inc No answers on this topic |
Usability | Freshworks Inc
| Freshworks Inc No answers on this topic |
Reliability and Availability | Freshworks Inc
| Freshworks Inc No answers on this topic |
Performance | Freshworks Inc
| Freshworks Inc No answers on this topic |
Support Rating | Freshworks Inc
| Freshworks Inc No answers on this topic |
Implementation Rating | Freshworks Inc
| Freshworks Inc No answers on this topic |
Alternatives Considered | Freshworks Inc
| Freshworks Inc
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Contract Terms and Pricing Model | Freshworks Inc
| Freshworks Inc No answers on this topic |
Scalability | Freshworks Inc
| Freshworks Inc No answers on this topic |
Professional Services | Freshworks Inc
| Freshworks Inc No answers on this topic |
Return on Investment | Freshworks Inc
| Freshworks Inc
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ScreenShots | Freshchat Screenshots | Freshsuccess Screenshots |