Freshchat vs. Freshsuccess
Freshchat vs. Freshsuccess
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freshchat | N/A | A solution to engage customers with smarter conversations on any channel, designed so support, marketing, sales, and even bots to have conversations at scale with customers. | $23 per month per user | |
Freshsuccess | N/A | Freshsuccess (based on technology acquired by Natero by Freshworks in May 2019) is designed to help Customer Success Managers prevent churn, increase account expansion, and manage more customers with less effort. The vendor says features include: Customer 360 - See customer emails, chats, meetings, support tickets, billing history, and product usage, in one place. Predictive Alerts - Predict which customers are likely to churn, convert, or expand their… | $79 per month |
Freshchat | Freshsuccess | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Freshchat | Freshsuccess | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Security |
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Platform & Infrastructure |
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Customer Data Extraction / Integration |
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Customer Success Management |
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CSM Reporting & Analytics |
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Freshchat | Freshsuccess | |
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Small Businesses | Gist Score 9.6 out of 10 | Intercom Score 8.7 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshchat | Freshsuccess | |
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Likelihood to Recommend | 9.0 (24 ratings) | 6.3 (6 ratings) |
Likelihood to Renew | 9.5 (2 ratings) | - (0 ratings) |
Usability | 9.0 (1 ratings) | - (0 ratings) |
Support Rating | 9.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 9.0 (1 ratings) | - (0 ratings) |
Freshchat | Freshsuccess | |
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Likelihood to Recommend | Freshworks Inc | Freshworks Inc |
Pros | Freshworks Inc | Freshworks Inc |
Cons | Freshworks Inc | Freshworks Inc |
Likelihood to Renew | Freshworks Inc | Freshworks Inc No answers on this topic |
Usability | Freshworks Inc | Freshworks Inc No answers on this topic |
Support Rating | Freshworks Inc | Freshworks Inc No answers on this topic |
Implementation Rating | Freshworks Inc | Freshworks Inc No answers on this topic |
Alternatives Considered | Freshworks Inc | Freshworks Inc |
Return on Investment | Freshworks Inc | Freshworks Inc |
ScreenShots | Freshsuccess Screenshots |