16 Ratings
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Score 6.8 out of 100
6 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

Freshdesk Contact Center (Formerly Freshcaller)

If you have a very small group of representatives that are strictly using FreshDesk as their ticket management system that needs to have call integration, I can see this solution working - but from a cost perspective, there are better options, even if they lack the tight integration between FreshWorks products. I am struggling to find scenarios other than above that Freshcaller is well suited.
Anonymous | TrustRadius Reviewer

PanTerra Streams

PanTerra Streams is well suited for file sharing amongst different groups in the organization. This enables both parties to work at a higher speed towards achieving set goals. Also, the messaging feature enables the team to communicate frequently in case they need any clarification. It is also well suited for voicemail messages.
James Montana | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Freshdesk Contact Center (Formerly Freshcaller)
6.9
PanTerra Streams
Hosted PBX
Freshdesk Contact Center (Formerly Freshcaller)
7.2
PanTerra Streams
Multi-level Interactive Voice Response (IVR)
Freshdesk Contact Center (Formerly Freshcaller)
8.3
PanTerra Streams
Call reports
Freshdesk Contact Center (Formerly Freshcaller)
6.5
PanTerra Streams
Directory of employee names
Freshdesk Contact Center (Formerly Freshcaller)
5.4
PanTerra Streams

Call Management

Freshdesk Contact Center (Formerly Freshcaller)
7.4
PanTerra Streams
Answering rules
Freshdesk Contact Center (Formerly Freshcaller)
7.4
PanTerra Streams
Call recording
Freshdesk Contact Center (Formerly Freshcaller)
8.5
PanTerra Streams
Call park
Freshdesk Contact Center (Formerly Freshcaller)
7.0
PanTerra Streams
Call screening
Freshdesk Contact Center (Formerly Freshcaller)
6.4
PanTerra Streams
Message alerts
Freshdesk Contact Center (Formerly Freshcaller)
7.9
PanTerra Streams

VoIP system collaboration

Freshdesk Contact Center (Formerly Freshcaller)
5.9
PanTerra Streams
Audio conferencing
Freshdesk Contact Center (Formerly Freshcaller)
5.9
PanTerra Streams

Pros

Freshdesk Contact Center (Formerly Freshcaller)

  • IVR
  • Call management
  • Forwarding
Anonymous | TrustRadius Reviewer

PanTerra Streams

  • Setup is not rushed, and when the system is built, there is no charge.
  • Software is stable, we only went to customer service 3 times last year to deal with minor problems.
  • Call quality is good and the control panel is simple.
Sobhi Payne | TrustRadius Reviewer

Cons

Freshdesk Contact Center (Formerly Freshcaller)

  • The UX and UI could use an upgrade.
  • The process could be better when importing a hard line into the system.
  • We could use more additional reporting features.
Steven Duran | TrustRadius Reviewer

PanTerra Streams

  • Provide more options on notification sounds
  • Offer a dark mode
Jimmy Hampton | TrustRadius Reviewer

Usability

Freshdesk Contact Center (Formerly Freshcaller)

Freshdesk Contact Center (Formerly Freshcaller) 8.0
Based on 1 answer
It's a really simple and affordable software solution if you're looking to upgrade your system or processes to a softphone. The service has been fantastic for both our outbound sales team and our inbound customer service team. As a manager, I'm really grateful I found FreshCaller early on in the process of evaluating companies to go to for a softphone.
Steven Duran | TrustRadius Reviewer

PanTerra Streams

No score
No answers yet
No answers on this topic

Support Rating

Freshdesk Contact Center (Formerly Freshcaller)

Freshdesk Contact Center (Formerly Freshcaller) 7.9
Based on 6 answers
Support is chat and email-based - the support team is available during the workday, but anything that is outside of the knowledge base or common knowledge of the system is taken down and forwarded along to the development team, which doesn't hold the same hours. Responses regarding bugs and problems with the system can take hours and days for a response - which is not useful if you're experiencing a problem with your customer support team's primary communications channel.
Anonymous | TrustRadius Reviewer

PanTerra Streams

PanTerra Streams 9.1
Based on 4 answers
A lot of the features are there and identified, now it is something where all can get value when they work with it and customize it a bit more for their specific needs. Also, team messaging and unified communication are major players and benefits we have realized as well and good level of support
Anonymous | TrustRadius Reviewer

Implementation Rating

Freshdesk Contact Center (Formerly Freshcaller)

No score
No answers yet
No answers on this topic

PanTerra Streams

PanTerra Streams 8.6
Based on 4 answers
The complete WAN integration models seem to amaze me. This feature offers complete WAN network solutions and on-premises IP phones, QoS routers and switches, and more. This will help any organization keep their networks up all the time with high-level security features. This will keep the business running 24/7.
James Montana | TrustRadius Reviewer

Alternatives Considered

Freshdesk Contact Center (Formerly Freshcaller)

At the time, the features seemed to integrate better with a possible ITSM platform that would be a little more catered to our style and liking. If I remember correctly, both operated on Twilio but I'm not sure if that's still the case. Since I no longer assist with those services I'm not sure where the route will go.
Anonymous | TrustRadius Reviewer

PanTerra Streams

Webex applications can easily share content during meetings, which makes it easy to conduct presentations and seminars with customers, and Webex applications use minimal data, which makes meetings more efficient. However, the free version only allows for 50-minute sessions and small 1:1 sessions with colleagues or classmates throughout the day, so due to the price tag, Webex might not be the best choice, and PanTerra Streams is more for me.
Sobhi Payne | TrustRadius Reviewer

Return on Investment

Freshdesk Contact Center (Formerly Freshcaller)

  • Overpriced for what it offered - we paid nearly $600/month for 10 users. Could not drop them fast enough for this reason alone.
Anonymous | TrustRadius Reviewer

PanTerra Streams

  • Instead of having different programs with [the] monthly cost for phone fax [interoffice] communications everything is composed to one monthly rate instead.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Freshdesk Contact Center (Formerly Freshcaller)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$0

Freshdesk Contact Center (Formerly Freshcaller) Editions & Modules

Edition
Enterprise$691
FREE$02
Pro$393
Growth$154
  1. per agent/per month, billed annually
  2. per agent/per month
  3. per agent/per month, billed annually
  4. per agent/per ,billed annually
Additional Pricing Details

PanTerra Streams

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Free Remote, On-site varies, flexible terms

PanTerra Streams Editions & Modules

Edition
Business Basic19.951
Business Plus24.951
Professional29.951
Call Center44.951
  1. per month per seat
Additional Pricing Details
Request 30% discount on pricing for a limited time on all seat types.

Rating Summary

Likelihood to Recommend

Freshdesk Contact Center (Formerly Freshcaller)
7.3
PanTerra Streams
9.1

Usability

Freshdesk Contact Center (Formerly Freshcaller)
8.0
PanTerra Streams

Support Rating

Freshdesk Contact Center (Formerly Freshcaller)
7.9
PanTerra Streams
9.1

Implementation Rating

Freshdesk Contact Center (Formerly Freshcaller)
PanTerra Streams
8.6

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