What users are saying about
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Top Rated
179 Ratings

Freshsales

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Score 8 out of 100

Pipedrive

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179 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Freshsales

If you're looking for an extremely cheap, bare-bones CRM that will house a few hundred contacts that you manually enter, FreshSales is probably a fine solution for you. If you're running a sales or customer success team with any sort of scale or sophistication, this system will be unable to support your needs. I used to be an advocate of FreshSales as a good starter CRM, but due to all of their issues with downtime and bugs - and the fact that they deleted over half of our user data (20,000+ records) - I would strongly recommend that you avoid this company and spend a little extra to get something reliable.
Anonymous | TrustRadius Reviewer

Pipedrive

Pipedrive is well suited for small to mid-size companies that are in need of an inexpensive customer relationship management tool. If users within an entity are struggling to keep up communication between their organization and an outside (or internal) entity, the tool offers a great amount of easily accessed visibility. I've been told that some of the more robust platforms would better suit larger companies. For example, a large marketing firm might be better off with one of Pipedrive's more robust competitors. That said, my team and myself have been extremely satisfied with Pipedrive.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Freshsales
7.4
Pipedrive
6.3
Customer data management / contact management
Freshsales
7.6
Pipedrive
6.4
Workflow management
Freshsales
7.0
Pipedrive
7.9
Territory management
Freshsales
7.6
Pipedrive
6.6
Opportunity management
Freshsales
7.5
Pipedrive
8.5
Integration with email client (e.g., Outlook or Gmail)
Freshsales
7.3
Pipedrive
8.0
Interaction tracking
Freshsales
7.7
Pipedrive
7.1
Channel / partner relationship management
Freshsales
6.9
Pipedrive
4.3
Contract management
Freshsales
Pipedrive
3.1
Quote & order management
Freshsales
Pipedrive
5.1

Marketing Automation

Freshsales
7.1
Pipedrive
8.2
Lead management
Freshsales
7.6
Pipedrive
7.8
Email marketing
Freshsales
6.6
Pipedrive
8.7

CRM Project Management

Freshsales
7.2
Pipedrive
6.5
Task management
Freshsales
7.3
Pipedrive
8.2
Reporting
Freshsales
7.1
Pipedrive
7.2
Billing and invoicing management
Freshsales
Pipedrive
4.1

CRM Reporting & Analytics

Freshsales
7.2
Pipedrive
5.0
Forecasting
Freshsales
6.8
Pipedrive
5.1
Pipeline visualization
Freshsales
7.8
Pipedrive
8.2
Customizable reports
Freshsales
6.9
Pipedrive
1.6

Customization

Freshsales
7.0
Pipedrive
6.3
Custom fields
Freshsales
7.4
Pipedrive
8.4
Custom objects
Freshsales
7.4
Pipedrive
8.0
API for custom integration
Freshsales
6.3
Pipedrive
7.7
Scripting environment
Freshsales
Pipedrive
1.0

Security

Freshsales
7.2
Pipedrive
7.2
Single sign-on capability
Freshsales
7.1
Pipedrive
6.1
Role-based user permissions
Freshsales
7.3
Pipedrive
8.2

Platform

Freshsales
6.2
Pipedrive
8.2
Mobile access
Freshsales
6.2
Pipedrive
8.2

Customer Service & Support

Freshsales
Pipedrive
2.9
Case management
Freshsales
Pipedrive
4.7
Call center management
Freshsales
Pipedrive
1.1
Help desk management
Freshsales
Pipedrive
3.1

Social CRM

Freshsales
Pipedrive
1.1
Social data
Freshsales
Pipedrive
1.1
Social engagement
Freshsales
Pipedrive
1.1

Integrations with 3rd-party Software

Freshsales
Pipedrive
3.6
Marketing automation
Freshsales
Pipedrive
3.6
Compensation management
Freshsales
Pipedrive
3.5

Pros

Freshsales

  • It has a comprehensive set of tools and gives me options for how I interact with prospects and clients.
  • It syncs both ways with email, which is a big timesaver.
  • It is easy to set up, and support has been very helpful.
Dan Styklunas | TrustRadius Reviewer

Pipedrive

  • Visibility: I can know in one view, at any given time exactly where every opportunity is, why it's there or why/where it may be stuck.
  • Priorities: 'Closest to the close', 'older is colder' are spot-on truisms. In a world of competing priorities, for both you and the customer, choices are made, more often because the solution is a perfect match AND, the sales team follows up in an intelligent & respectfully, timely manner. (not just when it's month-end. So this Actions Today or Overdue visual reminders are what moves opportunities to closure, and create repeat and referral revenues too.
  • Call Center features: great customer support is a key differentiator these days. Customers value knowing they can reach anyone they call in customer support without having to go through their entire account history, only to be transferred to someone else, and start all over. CS can immediately see and understand the why and the where of each customer, in an easy to comprehend visual display - get up-to-speed quickly and answer their query well-informed.
  • Insights: Every customer action/interaction is recorded, providing tremendous insights into purchase (or non-purchase) patterns. That real-time analytics can accelerate sales and potentially drive new market or new product development opportunities.
  • Mobile: Salespeople are mobile. Having full access to Pipedrive on any mobile device lets salespeople do what they do best: listen to what customers are asking for, follow-up and get things done. It makes them want to use the tool, rather than avoid it.
Jackie Bassett | TrustRadius Reviewer

Cons

Freshsales

  • Automation ('workflows') need a bit of work. In comparison to other sales CRMs that automatically 'nudge' sales staff when a phone call or email hasn't been returned (for example), these nudges can be created as 'tasks' in Freshsales, but only by someone who knows what they're doing, setting explicit trigger and action rules that don't always cover all scenarios.
  • Event tracking with Segment (or just with their JS library) is a little bit haphazard. I'm sure it works well for in-app actions, but if a user visits your website and interacts with you and you aren't using the Freshsales forms on your website, it can be hard to identify users and track website visits and actions etc.
  • Learning curve– seems to be aimed at users with a bit more technical know-how; so might work well for SaaS sales teams or sales engineers, but not so much for users in other industries. Our non-technical staff have found it to be confusing.
  • Mobile Application– works very well as a contact directory, retrieving a quick overview of interactions, and now you can place voice notes that sync with the web app; these features aren't necessarily critical to our field salespeople. A user will still need to 'come back to the office' to retrieve missed voicemails, update deals notes, as well as place calls from their VoIP number. Freshsales will forward calls to a mobile, but won't allow the sales staff to place calls from their mobile device using their VoIP numbers (or receive calls from these lines).
Anonymous | TrustRadius Reviewer

Pipedrive

  • Personally, I would like for their reporting functionality to be a little more robust and easier to use. It looks like they are improving it on a regular basis, but with out using some other data visualization or business intelligence tools, it can be tough to get granular data. For us, not even close to a deal breaker.
  • I would like to see them expand their telephony integrations to include more providers. Specifically DIalpad (hint-hint) - however, since our company doesn't have a call center sales operation maybe this is just me being too picky.
  • I would like for them to an easier to use goal setting and daily activity counter type feature. For example I want to see quickly that each day I need to call 25 leads, set 5 appointments, hold X number of demos etc.
Justin Angelson, Digital and AI Solution Expert | TrustRadius Reviewer

Likelihood to Renew

Freshsales

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 8.2
Based on 2 answers
Unless I find something better...
Anonymous | TrustRadius Reviewer

Usability

Freshsales

Freshsales 8.2
Based on 1 answer
I'm only trained in one portion of it, and I find that easy enough to maneuver. It's not an everyday must use product for me, so the fact that I can come back after days off and still find my way very easily speaks to the UI of the product
Anonymous | TrustRadius Reviewer

Pipedrive

Pipedrive 10.0
Based on 2 answers
Pipedrive is an amazingly excellent CRM and I definitely recommend that all sales people use it. It is extremely versatile both in its day to day use as well as reporting. It has helped me gather insight into the overall progress of certain pipelines in my business. It has been worth every cent spent
Nick Thomson | TrustRadius Reviewer

Support

Freshsales

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 8.2
Based on 1 answer
Excellent support but had one issue that I was told was not an issue by later discovered to be a bug.
Ed Juline | TrustRadius Reviewer

Implementation

Freshsales

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 8.2
Based on 1 answer
Experiment is the only way to start
Ed Juline | TrustRadius Reviewer

Alternatives Considered

Freshsales

Freshsales is more cost-effective and easier to navigate than Salesforce. It also doesn’t punish you for growing from a startup to SME (Salesforce prices quadruple when you go into the next bracket of users). On top of this, the support from Freshsales is brilliant, and you can speak to someone on the phone at any time!
Ellie Wilkinson | TrustRadius Reviewer

Pipedrive

In general, there weren't significant differences between the products we've been using. One of the other best choices we found was on monday.com. The feature that made us go with Pipedrive instead was the possibility to overview all our data and projects in a single hub in which we can view the whole picture or focus in specific timelines, tasks, etcetera.
Martín Stricker | TrustRadius Reviewer

Return on Investment

Freshsales

  • We currently have a pipeline which should enable us to meet our goals. The sales campaign alone has resulted in many more demos at this time of year than we would normally have. We feel that moving into the seasonal selling cycle we have, there will be several more touches which will have occurred and that will give us a sale edge.
Josette Skilling | TrustRadius Reviewer

Pipedrive

  • Keeping everything organized has been a huge plus
  • By having organized records, different sales reps can take over opportunities easily
  • As other CRMs came on the market, I feel like Pipedrive is falling behind on their feature set, making it have a worse ROI over time
Stephen Steinberg | TrustRadius Reviewer

Screenshots

Pricing Details

Freshsales

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Freshsales Editions & Modules

Edition
SPROUT$01
BLOSSOM$121
GARDEN$251
ESTATE$491
Forest$791
  1. /user/month
Additional Pricing Details
21-day FREE trial. No credit card required. Free to get started, affordable as you grow

Pipedrive

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Pipedrive Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Freshsales
7.7
Pipedrive
8.2

Likelihood to Renew

Freshsales
Pipedrive
8.2

Usability

Freshsales
8.2
Pipedrive
10.0

Reliability and Availability

Freshsales
Pipedrive
8.2

Support

Freshsales
Pipedrive
8.2

Implementation

Freshsales
Pipedrive
8.2

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