What users are saying about
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42 Ratings
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Top Rated
147 Ratings

Freshsales

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42 Ratings
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Score 7.5 out of 101

Pipedrive

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Top Rated
147 Ratings
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Score 8.5 out of 101

Likelihood to Recommend

Freshsales

They have a lot of integration and their API are available publically so fresh sales is very easily adaptable to our tools.
Jeffin Idiculla profile photo

Pipedrive

Pipedrive is well suited for small to mid-size companies that are in need of an inexpensive customer relationship management tool. If users within an entity are struggling to keep up communication between their organization and an outside (or internal) entity, the tool offers a great amount of easily accessed visibility. I've been told that some of the more robust platforms would better suit larger companies. For example, a large marketing firm might be better off with one of Pipedrive's more robust competitors. That said, my team and myself have been extremely satisfied with Pipedrive.
No photo available

Feature Rating Comparison

Sales Force Automation

Freshsales
6.8
Pipedrive
6.4
Customer data management / contact management
Freshsales
7.1
Pipedrive
6.4
Workflow management
Freshsales
6.4
Pipedrive
7.9
Territory management
Freshsales
7.1
Pipedrive
6.6
Opportunity management
Freshsales
6.8
Pipedrive
8.6
Integration with email client (e.g., Outlook or Gmail)
Freshsales
7.3
Pipedrive
8.4
Interaction tracking
Freshsales
7.2
Pipedrive
7.2
Channel / partner relationship management
Freshsales
5.6
Pipedrive
4.4
Contract management
Freshsales
Pipedrive
3.2
Quote & order management
Freshsales
Pipedrive
5.1

Marketing Automation

Freshsales
6.7
Pipedrive
8.2
Lead management
Freshsales
7.3
Pipedrive
7.8
Email marketing
Freshsales
6.2
Pipedrive
8.7

CRM Project Management

Freshsales
6.4
Pipedrive
6.8
Task management
Freshsales
6.6
Pipedrive
8.5
Reporting
Freshsales
6.3
Pipedrive
7.7
Billing and invoicing management
Freshsales
Pipedrive
4.1

CRM Reporting & Analytics

Freshsales
6.5
Pipedrive
5.1
Forecasting
Freshsales
6.1
Pipedrive
5.0
Pipeline visualization
Freshsales
7.5
Pipedrive
8.6
Customizable reports
Freshsales
5.9
Pipedrive
1.6

Customization

Freshsales
6.4
Pipedrive
6.7
Custom fields
Freshsales
7.0
Pipedrive
8.6
Custom objects
Freshsales
6.6
Pipedrive
8.5
API for custom integration
Freshsales
5.6
Pipedrive
8.4
Scripting environment
Freshsales
Pipedrive
1.1

Security

Freshsales
6.3
Pipedrive
7.4
Single sign-on capability
Freshsales
6.1
Pipedrive
6.0
Role-based user permissions
Freshsales
6.6
Pipedrive
8.7

Platform

Freshsales
5.7
Pipedrive
8.8
Mobile access
Freshsales
5.7
Pipedrive
8.8

Customer Service & Support

Freshsales
Pipedrive
3.0
Case management
Freshsales
Pipedrive
4.7
Call center management
Freshsales
Pipedrive
1.1
Help desk management
Freshsales
Pipedrive
3.1

Social CRM

Freshsales
Pipedrive
1.1
Social data
Freshsales
Pipedrive
1.1
Social engagement
Freshsales
Pipedrive
1.1

Integrations with 3rd-party Software

Freshsales
Pipedrive
3.6
Marketing automation
Freshsales
Pipedrive
3.6
Compensation management
Freshsales
Pipedrive
3.5

Pros

Freshsales

  • It's very easy to use.
  • Very adaptable to our costume needs.
  • Great Customer Support.
Jeffin Idiculla profile photo

Pipedrive

  • It’s great for a full view of your current pipe line
  • It’s great for keeping track of prospects.
  • Great for keeping a record of all people you’re speaking to.
Oliver R. profile photo

Cons

Freshsales

  • The related context is not particularly useful.
Josette Skilling profile photo

Pipedrive

  • I feel that Pipedrive can do some more work around enabling sales teams to actually get going out of the box with recommend deal flows and processes.
  • I also think that simple changes like including both a delineated first and last name out of the box are quick changes that would add alot of value for practical reasons.
  • Irrespective of what platform you use, it is better to use a trial and implement the product and check how the product meets the requirements. PipeDrive has a good trial plan and their sales team will assist you to set up the platform.
Victoria Daphne profile photo

Likelihood to Renew

Freshsales

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 8.2
Based on 2 answers
Unless I find something better...
No photo available

Usability

Freshsales

Freshsales 8.2
Based on 1 answer
I'm only trained in one portion of it, and I find that easy enough to maneuver. It's not an everyday must use product for me, so the fact that I can come back after days off and still find my way very easily speaks to the UI of the product
No photo available

Pipedrive

Pipedrive 10.0
Based on 2 answers
Pipedrive is an amazingly excellent CRM and I definitely recommend that all sales people use it. It is extremely versatile both in its day to day use as well as reporting. It has helped me gather insight into the overall progress of certain pipelines in my business. It has been worth every cent spent
Nick Thomson profile photo

Support

Freshsales

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 8.2
Based on 1 answer
Excellent support but had one issue that I was told was not an issue by later discovered to be a bug.
Ed Juline profile photo

Implementation

Freshsales

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 8.2
Based on 1 answer
Experiment is the only way to start
Ed Juline profile photo

Alternatives Considered

Freshsales

We used Hubspot. It was fine except the reports were weak.
Josette Skilling profile photo

Pipedrive

Pipedrive is a CRM and for that, it works directly with all your sales information and clients. It works wonderfully being integrated with every single app I have indicated and from our expertise, we have been doing solid integration with each one throughout the time. So [take] one look for information on how to do it.... and do it!
Rodrigo Rojas profile photo

Return on Investment

Freshsales

  • ROI is evident after introducing Freshdesk & Freshsales in the way we interact with the clients.
Lavanya Chandrasekharan profile photo

Pipedrive

  • If I had a negative one we would no longer be customers!
Dailius Wilson profile photo

Pricing Details

Freshsales

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Freshsales Editions & Modules

Freshsales
Edition
SPROUT
$01
BLOSSOM
$121
GARDEN
$251
ESTATE
$491
Forest
$791
1. /user/month
Additional Pricing Details
21-day FREE trial. No credit card required. Free to get started, affordable as you grow

Pipedrive

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Pipedrive Editions & Modules

Pipedrive
Additional Pricing Details

Add comparison